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Beoordelingen van Courtyard by Marriott Lansing

3 out of 5
Courtyard by Marriott Lansing
2710 Lake Lansing Rd, Lansing, MI

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 228 van 496 beoordelingen" "
Gastenscore: 8 - Goed. 150 van 496 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 496 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 496 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 496 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Teresa

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Needs updated. Room are old, dirty and outdated. Landscape is unkept. People were nice.
2 nachten verbleven in mei 2024

8/10 – Goed

Gustavo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No welcome for gold elite Bonvoy member. Only one key for the room given. Bathroom curtain installed the opposite way making hard to shower. Great service from the guy in the bistro.
2 nachten verbleven in april 2024

4/10 – Matig

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

josh

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Jolie

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
When we went to check in they did not have the room available that I reserved, needless to say they put us in a smaller room that could only accommodate 3 people and we are a family of 4. It was awful and they still changed me the same price. I would never recommend this hotel to anyone. The manager on duty basically told me there was nothing he could do for me and one of my kids had to sleep on the floor. Completely unacceptable!! We drove 3 hrs for that!!! We are on a college visit for my twin boys and if my kids decide to go to school in this area, I will never stay at this hotel. They should have discounted my room or put my kids up in another room to accommodate.
1 nacht verbleven in maart 2024

8/10 – Goed

Gary

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Poor lighting in the suite. Coffee maker was filthy. Carpet not finished under kitchenette? area. No maid service. Parking lot in terrible shape and may have caused tire damage. It was quiet and matress was comfortable and supportive.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Heather, Garden

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We stayed to enjoy the pool area. Upon checkn in, we were told that the pool heater was broken and that the hot tub had been removed. We ended up going to a different hotel.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Wayne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Tony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024

8/10 – Goed

Cynthia

2 nachten verbleven in januari 2024

4/10 – Matig

Laura

Negatief: Personeel en service, comfort kamer
Not the best stay
Our hotel shower did not work and only a small spray of water came out, the toilet didn't work properly, and the front desk clerk upon check in came from the back, unaware that we had walked in.
1 nacht verbleven in december 2023

8/10 – Goed

Monique

Positief: Netheid, personeel en service
Negatief: Voorzieningen
1 nacht verbleven in december 2023

8/10 – Goed

marilyn, Ypsilanti

2 nachten verbleven in december 2023

10/10 – Uitstekend

Katrina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing unique. A hotel, is a hotel. But, Staff were extremely cordial and friendly.
1 nacht verbleven in november 2023

4/10 – Matig

Sabina

Reisde met familie
Very disappointed
Did Not get the room I’ve paid for! Also my reservation should include breakfast for 2. The hotel had a little Starbucks but not a breakfast included. The receptionist was very surprised that the breakfast should be included. Reserved a room with King bed and a double sofa bed but the sofa bed was not there!
1 nacht verbleven in november 2023

8/10 – Goed

Elizabeth

Positief: Netheid
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Alyssa

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nice structure but the staff are thiefs
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mark

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Ashley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Marcia

1 nacht verbleven in oktober 2023

8/10 – Goed

marilyn, Ypsilanti

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very helpful! Easy check in, great location. Only complaint is that hopefully pool will be maintained better Will stay again!
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Alyssa

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Was double charged multiple times. Stay ended with cops throwing me out. Also charged my bf card over $1500 in unknown and unauthorized incidental charges that we never purchased.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Elite

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Nice place. Clean. I’d stay again.
5 nachten verbleven in oktober 2023

10/10 – Uitstekend

Carmen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Desk clerk Shayna was exemplary. She helped me promptly & efficiently with 2 rather difficult problems. I appreciated that.
6 nachten verbleven in september 2023

6/10 – Redelijk

Alyssa

2 nachten verbleven in september 2023

4/10 – Matig

Edward

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I asked the front desk if they had somewhere to store my golf clubs while I was in town and she said no when clearly there was a room marked Storage right down the hall. The room smelled of mildew. Housekeeping did not clean my room while I was out all day.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Kimberly

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NEVER STAY HERE!
I've stayed at MANY Marriotts and this was THE WORST! It was dirty AND smelled like smoke! Room was dirty an the blinds had mildew on them. The pool was broke (and green). The elevator was broke. (I felt bad for the lady in the wheel chair checking in). There wasn't anyone at the front desk. When we asked to get more towels they gave us green ripped rag towels and said they didn't have anyone to do work the washing machine. I would never ever stay there or recommend this hotel to anyone.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

4/10 – Matig

Jordan

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very disappointed
First off, I booked at this hotel for my family and another family. Together we had 4 young kids that were really looking forward to swimming. Actually, I filtered my hotel search criteria to specifically include hotels with a swimming pool just for the kids. Nowhere was I ever notified that the pool was closed for maintenance, not even when I called the property to verify my reservation when I only received check in info, for one of the two rooms I booked, the day prior or at check in. We found out when the kids were dressed in their suits and we saw a very algae infested pool. I never would have even considered booking this property knowing there wasn’t a pool available. My other complaint is that we booked a king suite with a “double” pull-out that states the room sleeps 4 “adults.” Not only did we open the pull out sofa to find that it was very much only a twin size bed but the mattress was stained and there was absolutely no bedding in the room. The front desk was very prompt on bringing me new bedding that only had 1 pillow. Both of my booked suites were like this. I even marked 2 adults and 2 children on each booking and we still only had 3 towels and 2 wash cloths. Obviously these rooms were never meant for 4 ppl. The sitting chairs in the room pictures on the website were also nowhere to be found. Overall I am very disappointed in my stay at this location. I have never been so disappointed in a hotel room that I paid this much money for.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Wael, London

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place
1 nacht verbleven in september 2023

4/10 – Matig

Michael, Powell

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

8/10 – Goed

Christine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfy, Clean, Quiet and Convenient. A Great Stay
The lobby, our room and most of the hotel look renovated and are very clean. The room was large, easy to regulate the temperature, very quiet and the beds were very comfortable. Hotel is located close to expressway and convenient to everywhere we wanted to go. All the staff that we interacted with were cordial, friendly and very helpful.The only downside was the indoor pool that had been closed for over 2 months. The website should include this information. Fortunately the pool wasn't our top priority. We're happy to have stayed here for a week and a half and really enjoyed this hotel. We would certainly stay here again.
7 nachten verbleven in augustus 2023

8/10 – Goed

Marc

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant
Generally pleasant, they unfortunately had surge pricing due to a weather event and lots of utility workers in town. As a result the value wasn’t very good. The bed was nice and the room quiet.
1 nacht verbleven in augustus 2023

4/10 – Matig

Michael

Positief: Comfort kamer
More to be desired
The room itself was ok, the pool had been down for a number of days and was not informed until after booking (non-refundable). There was a 25 dollar upcharge for breakfast for 2 people. Overall would not stay here again. However the noon checkout was a plus
1 nacht verbleven in augustus 2023

4/10 – Matig

Charles

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool closed, doors didn’t work, no breakfast, ice machine didn’t work.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Garrick

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

4/10 – Matig

Elizabeth

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Sheila

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Out of the way good service
Great check I’m at 1am.
1 nacht verbleven in juli 2023

8/10 – Goed

Katherine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Mike

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

8/10 – Goed

Thomas

5 nachten verbleven in juli 2023

10/10 – Uitstekend

Emily

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice pool
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023

8/10 – Goed

Dave

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice place to stay. But there were cobwebs in the bathroom.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Christopher

1 nacht verbleven in juni 2023

10/10 – Uitstekend

kari

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First time staying here, wont be the last!
2 nachten verbleven in juni 2023