Een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van Hotel Encanto de Las Cruces

3.5 out of 5
Hotel Encanto de Las Cruces
705 S Telshor Blvd, Las Cruces, NM

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 656 van 1062 beoordelingen" "
Gastenscore: 8 - Goed. 204 van 1062 beoordelingen" "
Gastenscore: 6 - Redelijk. 100 van 1062 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 1062 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1062 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Paul

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great resting spot after long drive. Very clean and convenient location.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a lovely hotel and our visits with them are wonderful from checking in to checking out. The pool is lovely. The location is great. Highly recommend
2 nachten verbleven in maart 2024
Reactie van Kelsey H- Social Media Coordinator op 20 mei 2024
We are thrilled that you enjoyed many aspects of your stay with us, Patricia! Thank you so much for your kind words and recommendation.

10/10 – Uitstekend

Stephen S

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were all really nice. The hotel itself is beautiful, though certainly not new.
2 nachten verbleven in mei 2024
Reactie van Kelsey H- Social Media Coordinator op 17 mei 2024
Thank you for your review, Stephen! We are glad that you enjoyed our hotel and staff and we hope to see you again soon.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in mei 2024
Reactie van Kelsey H- Social Media Coordinator op 14 mei 2024
We cherish your kind review, John! We hope you can return for another enjoyable stay with us soon.

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 14 mei 2024
We are ecstatic that you enjoyed your stay with us! Thank you so much for your positive review and support.

6/10 – Redelijk

Barbara

Reisde met familie
Negatief: Voorzieningen
The restaurant was horrible, the food cold and unbearable. Staff at front desk often not available. Rooms need upgrading.
4 nachten verbleven in mei 2024
Reactie van Kelsey H- Social Media Coordinator op 14 mei 2024
We are sad to hear that there were aspects of your stay that negatively impacted your experience with us, Barbara. We appreciate you bringing your concerns to our attention and we will work with our team to improve.

4/10 – Matig

Keith

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pictures did not match the feel and condition of the guests rooms The rooms were dated and the bedding was terrible. The tv was old and did not work There was no refrigerator
2 nachten verbleven in mei 2024
Reactie van Kelsey H- Social Media Coordinator op 13 mei 2024
We are sorry to hear that the room did not meet your expectations, Keith. We appreciate your honest feedback and we will share your concerns with our housekeeping and maintenance teams as we are always working to improve. We hope you will give us another shot to impress you in the future.

10/10 – Uitstekend

Carol, BERNALILLO

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. Restaurant was delicious with excellent service. The guests 1 floor below us on a patio were very loud and obnoxious all weekend, 6am, 10am, 5pm, 10pm, every day for 3 days. Screaming and loud partying. We asked them nicely to wait til 8am or before 10pm to be loud. Did not work.
2 nachten verbleven in mei 2024
Reactie van Kelsey H- Social Media Coordinator op 13 mei 2024
Thank you for taking the time to share about your stay with us, Carol. We are glad that you enjoyed our hotel and restaurant, but we apologize for the noise disturbance you experienced. We value your feedback and we would love another opportunity to care for you again in the future.

6/10 – Redelijk

Curtis

Reisde met familie
Positief: Netheid, personeel en service
Average
2 nachten verbleven in mei 2024
Reactie van Kelsey H- Social Media Coordinator op 13 mei 2024
Thank you for your review, Curtis. We value your honest feedback.

10/10 – Uitstekend

Kris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean rooms, good service, good restaurant and bar area.
2 nachten verbleven in mei 2024
Reactie van Kelsey H- Social Media Coordinator op 13 mei 2024
Thank you so much for your kind words! Your support is greatly appreciated.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service
Nice property, but don’t count on using the EV chargers.
1 nacht verbleven in mei 2024
Reactie van Kelsey H- Social Media Coordinator op 12 mei 2024
Thank you for your review, Amy. We value your support and feedback and we will share your concern with our team. We hope to care for you again in the future.

10/10 – Uitstekend

Brian, Chandler

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 6 mei 2024
We are elated that your experience was five-star! Thank you so much for your review and support.

10/10 – Uitstekend

Diana

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property!
4 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 6 mei 2024
We appreciate your positive review and support, Diana! We would love to care for you again in the future.

10/10 – Uitstekend

Rossie R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 3 mei 2024
Thank you for your positive review, Rossie! We appreciate your support.

2/10 – Ontzettend slecht

Michelle

For 120 a night it was out dated no refrigerator, was disappointing
4 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 30 apr 2024
We are sorry to hear that you were disappointed with your stay with us, Michelle. We appreciate your honest feedback and we would love another shot to impress you in the future.

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It was a nice place to stay with some historical charm.
5 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 30 apr 2024
We appreciate your kind review, John! Thank you so much for your support.

6/10 – Redelijk

Kelli

Positief: Netheid, personeel en service
Staff were very friendly. The thermostat in my room didn't work very well. Overall, the visit was good.
2 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 6 mei 2024
We are glad to hear that you had a good visit with us. We apologize for the issues with the thermostat, but we value your honest feedback and we hope you will give us another chance to care for you again.

10/10 – Uitstekend

Rossanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and great service
2 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 29 apr 2024
Thank you for your kind words! We would love to care for you again in the future.

10/10 – Uitstekend

Meredith

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is so cute and I love the hotel
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 29 apr 2024
We are elated to hear that you love Hotel Encanto! Thank you so much for your review and support. It means the world to us!

2/10 – Ontzettend slecht

Romel

They charge my card for nothing where in fact I was able to pay everthing aside from the incidental fee. Sigh
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 26 apr 2024
Thank you for taking the time to leave us this review. We kindly ask that you give our hotel a call if you believe that there were errors with your charges. We would be more than happy to look into this and correct any errors as needed. We hope to connect with your soon.

10/10 – Uitstekend

Michael

1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 22 apr 2024
We cherish your rating and support, Michael! We would love to care for you again.

10/10 – Uitstekend

Durwood

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the facilities are nice all though it is still cool I swam and used the jacuzzi which looked like both of them needed a good cleaning.
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 21 apr 2024
Thank you for your review and feedback! We hope to care for you again soon.

4/10 – Matig

Paige

Reisde met partner
This property does not deserve to be a heritage hotel. Not clean, carpets worn and snagged, cigarette butts on patios, outdoor chandeliers battered and worn. Needs a major overhaul and new layout. Parking lot too far from the entrances. The pool area which is arguably the best part is difficult to get to. We got there at 4p checkin time and the bar doesn’t open until 5p? Poor planning all the way around
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 21 apr 2024
We are sad to hear that your experience with us was not the best. We sincerely apologize for the issues you encountered with us, but we truly appreciate you bringing these concerns to our attention as we are always looking to improve. We will share your feedback with our team and we are committed to improving.

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was a little fooled by pictures I had seen of the lobby and pool are which are very nice. The rest of the hotel is just a large and nice enough hotel. I did think the staff were especially helpful when I had a question. The fitness area was nice and the hotel is centrally located.
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 18 apr 2024
Thank you for taking the time to leave us this review, David. We appreciate your honest feedback and we hope you will stay with us again in the future.

10/10 – Uitstekend

yvette

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
n/a
3 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 19 apr 2024
We appreciate your rating and support, Yvette! We would love to care for you again in the future.

8/10 – Goed

Keenan

Positief: Netheid, personeel en service
5 nachten verbleven in maart 2024
Reactie van Kelsey H- Social Media Coordinator op 19 apr 2024
We are delighted that you enjoyed your stay with us! Thank you for your review and support.

10/10 – Uitstekend

SUSAN

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel staff was extremely friendly. The Hotel itself was beautiful. I would definiately stay here again.
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 18 apr 2024
We are thrilled to hear that you enjoyed our staff and hotel, Susan! Thank you for your kind review and support. We would love to care for you again.

6/10 – Redelijk

Cesar

1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 18 apr 2024
Thank you for your review, Cesar. We would love another chance to impress you in the future.

6/10 – Redelijk

Alan

Very unique and nice hotel however, couldn’t sleep due to bed being uncomfortable
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 15 apr 2024
Thank you for your review and feedback, Alan. We apologize about the bed, but we value your honesty and we would love another chance to care for you again in the future.

6/10 – Redelijk

Margaret

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We had NO housekeeping service the entire 3-day stay. No clean towels, no bathroom cleaning, no trash taken out, nothing.
3 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 15 apr 2024
We apologize for the lack of housekeeping during your visit with us, Margaret. We are sorry for the inconvenience this caused for you, but we appreciate you bringing this to our attention so we can work with our team to improve.

6/10 – Redelijk

Catherine

Reisde met familie
Positief: Voorzieningen
The hotel itself was beautiful. The rooms were dated, and small. One of the beds has to be pushed up against the wall to fit in the room. No mini-frig or microwave in the room. The hot water is an issue. We stayed 4 nights and 2 of those night there was little to no hot water. Great place to have an event. The hotel is beautiful, but think budget hotel if you are considering staying overnight in one of their rooms. Hotel food was average.
4 nachten verbleven in maart 2024
Reactie van Kelsey H- Social Media Coordinator op 14 apr 2024
Thank you for your review, Catherine. We appreciate you taking the time to share about your stay. We value your honest feedback on how we can improve and we apologize for the issues you experienced with us. We would love another chance to care for you again in the future.

4/10 – Matig

Dennis

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Hotel wird vom Personal gut gereinigt aber der Rest ist stark Renovierungsbedürftig. Sehr flache Decken und stark abgewohnte Zimmer mit einem unglaublich schlechten Internetzugang. Zum Nationalpark “White Sands“ sollte man auf jeden Fall 1 Stunde einplanen.
2 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 15 apr 2024
We are glad to hear that you enjoyed our cleanliness, but we apologize that we missed the mark in other areas of your stay. We appreciate your honest feedback and we will work with our team to improve.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 13 apr 2024
We appreciate your positive review! We would love to care for you again.

10/10 – Uitstekend

Joanne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is beautiful, inside and out. Has an outdoor pool that looked amazing from our room, (but we were too cold and tired to go for a swim). There’s a cozy restaurant/bar in the hotel, with a small but excellent menu (is also open to non-hotel guests). My only negative comment is that when we checked in (around 7:45pm) we asked if we needed reservations for dinner; we were told no reservations needed. When we’d settled in and went to the restaurant, we noticed that all the cozy lounge-tables had “reserved” signs on them, and only the small center tables were open. When we asked, the waiter said that reservations were not needed because the small center tables were available. This was annoying, because the “reserved” tables had more space and more comfy seating. So, we settled into the lounge chairs along the side of the bar, and had our dinner brought on small plates that we perched on our “drinks” table and surrounding flat services. Note: the bar was only about half full, so not exactly a busy night. We remained puzzled by the “no reservations needed yet other people reserved the better tables” policy. At least the food was good.
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 13 apr 2024
Thank you so much for taking the time to share about your stay with us. We are thrilled that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 – Uitstekend

rebekah

1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 1 mei 2024
We are thrilled that you enjoyed your visit with us! We hope you can return again soon.

6/10 – Redelijk

Abigail

Reisde met partner
Positief: Netheid, personeel en service
The hotel was really pretty and and cleaning it we weren’t entirely happy with our room. There was no mini fridge and the outlets next to our bed sides. Other than that the staff and hotel were really lovely and kind. It just bummed me out I couldn’t cool water and my left overs for my morning hike
Reactie van Kelsey H- Social Media Coordinator op 13 apr 2024
We are delighted that you enjoyed our hotel and staff, but we apologize for the issues in your room. We appreciate your honest feedback and we will share your concerns with our team.

10/10 – Uitstekend

Michael E

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The building and grounds are very beautiful. Everything was clean and well maintained. The staff was wonderful!
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 13 apr 2024
We are ecstatic that you enjoyed your visit with us, Michael! Thank you so much for your kind words and support.

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, classy
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 10 apr 2024
Thank you for your kind words! We cherish your support.

10/10 – Uitstekend

catherine

Why not two queens?
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 13 apr 2024
Thank you for your review, Catherine. We hope you can return in the future.

6/10 – Redelijk

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you're going to book here you need to come early because a lot of things close in the evening and that just leaves your room instead of all the amenities on the first and second floor which is the ground floor
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 10 apr 2024
Thank you for taking the time to leave us this review, James. We appreciate your honesty and we would love another chance to care for you again.

6/10 – Redelijk

Jeri

Reisde met partner
It was clean and ok, expensive restaurant, no continental breakfast and we were charged $16 for the 2 small bottles of water in our room.
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 10 apr 2024
Thank you for sharing about your experience with us. We appreciate your feedback and we hope you will give us another shot to impress you in the future.

2/10 – Ontzettend slecht

John

1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 28 apr 2024
We are sorry to hear that your experience with us was not the best, John. We would love another opportunity to impress you in the future.

10/10 – Uitstekend

Erik

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice here!
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 7 apr 2024
We value your kind review, Erik! Your support is greatly appreciated.

8/10 – Goed

MJ

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely stay
2 nachten verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 7 apr 2024
We are so glad that you enjoyed your stay with us! Thank you so much for your support.

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kelsey H- Social Media Coordinator op 5 apr 2024
We appreciate your rating and support, Benjamin! We hope you can return soon.

10/10 – Uitstekend

Nahum

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo a la mano
1 nacht verbleven in maart 2024
Reactie van Kelsey H- Social Media Coordinator op 3 apr 2024
We are thrilled that you enjoyed your visit with us! Thank you so much for your support.

10/10 – Uitstekend

Julio, Houston

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent place to stay
3 nachten verbleven in maart 2024
Reactie van Kelsey H- Social Media Coordinator op 2 apr 2024
Thank you for your positive review, Julio! We value your support and we hope to see you again soon.

6/10 – Redelijk

Gina

Convenient location. Pool area is lovely. Overall the hotel is lovely. The restaurant and bar have limited hours that are not the most convenient for travelers.
3 nachten verbleven in maart 2024
Reactie van Kelsey H- Social Media Coordinator op 3 apr 2024
We appreciate your review and honest feedback, Gina. We would love to care for you again soon!

10/10 – Uitstekend

Catina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property! Exceeded our expectations! Wish I had more time on the property. Definitely will return someday!!
1 nacht verbleven in maart 2024
Reactie van Kelsey H- Social Media Coordinator op 2 apr 2024
We are elated to hear that we exceeded your expectations! Thank you so much for your kind review and support. We would love to care for you again!

10/10 – Uitstekend

Beth, Lexington

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Such a pretty lobby. Fast, friendly check-in.
1 nacht verbleven in maart 2024
Reactie van Kelsey H- Social Media Coordinator op 1 apr 2024
We are delighted to hear that you enjoyed our lobby and check in process, Beth! We appreciate your support and we hope to see you again soon.