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Beoordelingen van OYO Hotel and Casino Las Vegas

3.5 out of 5
OYO Hotel and Casino Las Vegas
115 East Tropicana Avenue, Las Vegas, NV

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 1467 van 6587 beoordelingen" "
Gastenscore: 8 - Goed. 1169 van 6587 beoordelingen" "
Gastenscore: 6 - Redelijk. 1234 van 6587 beoordelingen" "
Gastenscore: 4 - Matig. 1161 van 6587 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1556 van 6587 beoordelingen" "

5,8/10

Netheid

6,8/10

Personeel en service

5,8/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Wout

Reisde met een groep
De accommodatie is zeer goed gelegen, vlak naast de MGM Grand. Je mag hier geen grote luxe verwachten, maar op zich is alles aanwezig wat nodig is. Alleen zijn we een dag vroeger vertrokken omdat we na drie dagen nog steeds geen “housekeeping” gezien hadden. Nochtans hebben we hier dagelijks voor gebeld en werd ons telkens beloofd dat ze onmiddellijk zouden komen. De klachten die ik vaak las over de lift kan ik niet bevestigen. We hebben 1 keer 5 minuten gewacht op de lift, wat op dat ogenblik lang leek. Verder was de lift telkens onmiddellijk beschikbaar. Sommige dealers waren wat onvriendelijk, maar ook dit was meer uitzondering dan regel. Algemeen gezien waren ze zeer vriendelijk en behulpzaam voor de minder ervaren speler.
4 nachten verbleven in maart 2024
Reactie van OYO Reservations Dept. op 19 mrt 2024
Wij verontschuldigen ons oprecht als uw bezoek niet naar wens was. Dit is niet wat we graag horen en niet de norm waaraan we onszelf houden. We zullen ervoor zorgen dat uw opmerkingen bij het juiste management terechtkomen, zodat we verbeteringen kunnen aanbrengen. Bedankt voor uw feedback.

6/10 – Redelijk

auwert tamme

Positief: Personeel en service
11 nachten verbleven in september 2023
Reactie van OYO Reservations Dept. op 16 okt 2023
Please come see us again soon!

6/10 – Redelijk

Yuen- Chin

Negatief: Staat van de accommodatie en faciliteiten
10 nachten verbleven in juni 2023
Reactie van OYO Reservations Dept. op 10 jul 2023
Please come see us again soon!

8/10 – Goed

Yuri

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2022

2/10 – Ontzettend slecht

Frances

Negatief: Netheid, personeel en service
Front desk staff not friendly. We booked a king bed, we got to our room it was 2 double beds, they did not say anything when we checked in when we ask they said they ran out of king beds. The room was not very clean mainly the bathroom. Sink and toilet were not cleaned.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

John

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty, outdated and rundown facility
2 nachten verbleven in april 2024

4/10 – Matig

Theodore

Reisde met een groep, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our sink and bathtub didnt drain, and all the elevators went down everyone had to use the stairs in the building. The staff was rude also...
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
Thank you for taking the time to provide your review. We apologize if your stay was less than you had hoped for but we appreciate your candid feedback!

4/10 – Matig

Jordan

Negatief: Staat van de accommodatie en faciliteiten
Elevators never working. The tub would back up when I would shower so I would have to wait for it to drain before I could wash my ankles and feet and would have to do one at a time because it would backup so fast.
2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 – Matig

Sarah

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

ashley

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I could give them 0 stars, I would! This was the worst experience by far I have ever encountered at a “resort”. The elevator was constantly out of service and our room was on the 16th floor. We never had our room serviced, not one time while we stayed. We had to keep calling and asking for more towels and for them to empty the trash; we were there for 4 nights. The gym was closed and they never disclosed this to us. When we approached the front desk about this, they offered us free buy one get one drink tickets. Um, We don't drink. We wanted to use the gym, hence the resort fee. I’ll never stay here ever again. Customer service is horrible and not worth a penny of the money I paid to stay here.
4 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

8/10 – Goed

Guillermo

Positief: Netheid
Good
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
Please come see us again soon!

2/10 – Ontzettend slecht

MARCELA

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Cherritha

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They had dirty rooms.. the toilet didn’t flush.. the water didn’t go down while showering.. there was no place to park
4 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

4/10 – Matig

Markus

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Diese Unterkunft ist nicht zu empfehlen, musste 3 mal das Zimmer wechseln, danach war immer noch nicht alles in Ordnung, Sauberkeit schlecht, Roomservice schlecht,Lampen defekt,Aufzüge ständig defekt. Im ersten Zimmer viel zu laut, Fenster defekt, stand offen konnte nicht geschlossen werden, zweites Zimmer Toilette defekt und in allen 3 Zimmern die Lampen teilweise defekt. Habe nur dort geschlafen, und Kaffee getrunken der Rest habe ich nicht ausprobiert, das Hotel sollte nicht mehr angeboten werden, entspricht nicht dem Standart den man sich wünscht für diesen Preis. Einfach lächerlich die Anlage.
7 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
Wir entschuldigen uns aufrichtig, wenn Ihr Besuch nicht zufriedenstellend war. Das ist nicht das, was wir gerne hören und nicht der Maßstab, an den wir uns halten. Wir sorgen dafür, dass Ihre Kommentare das entsprechende Management erreichen, damit wir uns verbessern können. Danke für Ihre Rückmeldung.

10/10 – Uitstekend

Patrice

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Erika

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very bad service from the employees, we lasted 3 nights and they didn't clean a single day! I made several claims and they were never solved!
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
Please accept our sincere apology for the inconveniences you experienced as a welcomed guest of our hotel during your recent stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

2/10 – Ontzettend slecht

Bobbette

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 29 apr 2024
Please come see us again soon!

10/10 – Uitstekend

Ann

Reisde met familie
Positief: Voorzieningen
I loved it
1 nacht verbleven in februari 2024
Reactie van OYO Reservations Dept. op 26 apr 2024
We are happy to hear you enjoyed your stay. Come back and see us again soon!

2/10 – Ontzettend slecht

kevork

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 25 apr 2024
Please come see us again soon!

10/10 – Uitstekend

Sharon, Crossfield

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love this place. Rooms are nice (but not made up every day so that was a bit of a bummer), the people are WONDERFUL, the casino has an almost intimate feel to it because it's smaller, the food was really quite good. We will definitely be recommending it to friends and we will definitely be returning!
2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 25 apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

2/10 – Ontzettend slecht

Arminda

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is deteriorated, too old, dirty, the beds are very terrible, the bathroom next to the shower is terrible, it has rust, the air conditioning does not work
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 25 apr 2024
We apologize that your stay with us did not exceed your expectations. We appreciate your candid feedback.

4/10 – Matig

Patricio

Negatief: Netheid
You get what you pay, it is accordance with price.
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 25 apr 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

10/10 – Uitstekend

Monique

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Older hotel perfect for one night. Elevator was sketchy
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 23 apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

10/10 – Uitstekend

Rachelle J

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff the accommodations are a little outdated but doable. Love the fact that we don't have to walk a mile to our rooms and recreational areas. Elevators are a little slow stairs are far away and creepy. Would like to see more food choices for us all nighters. We had no problems checking in early (10am w/fee) or checking out express. Walkin distance to most attractions. Totally would stay again!
6 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 23 apr 2024
Thank you for the kind review. Please come see us again soon!

4/10 – Matig

Analyn

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I know the staff tried their best however it is the condition of the building that is the issue. The elevator is not reliable at all. We had to walk through the staircase and it was not pleasant.The gym was under renovation so we could not use it. The rooms especially the airconditioner is ancient. Tne only updated thing in the room is the smoke detector.The TV was not working. Again, the staff tried their best but the building needs to have a renovation.
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 23 apr 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

2/10 – Ontzettend slecht

Denny

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
workers were rude , charged me 30 dollars for checking in early.I was staying one night charged my card 250 for incidentals for the one night...outrages!!!!
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 23 apr 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

6/10 – Redelijk

Raymond

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property is close to the strip and big casinos but is in need of a refurbishment. Only one elevator was working out of three during the stay and the room door looked as though it had been kicked in at some point. Not very clean or new feeling. Fairly cheap but still charged parking for every day of the stay and also a “resort fee” the dining is pretty limited and not great for breakfast. The pool area is nice with two pools but only one was heated and the hours weren’t that convenient. 9:00 am to 7:00 I think? All in all this is a budget hotel that is a bit rundown. If you don’t plan on spending much time in the room or don’t have your kids with you (like we did) it’s ok.
6 nachten verbleven in maart 2024
Reactie van OYO Reservations Dept. op 23 apr 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

2/10 – Ontzettend slecht

Griselda

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
They charge extra $50 daily for amenities. Amenities are normally included every where else. Pubic hairs and filthy bathroom shower curtain. Elevator on third floor was unavailable. Stairs stop on 2nd floor. Fire escape charts are not available. Sad situation.
2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

8/10 – Goed

Darrell

Positief: Voorzieningen
Great
1 nacht verbleven in februari 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
Please come see us again soon!

2/10 – Ontzettend slecht

jorge

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Photos when reserving my room were very misleading. Water pressure was horrible in my bathroom and shower had mold! I will not be returning to this hotel ever!!
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

8/10 – Goed

Sabine

Reisde met partner
Positief: Personeel en service
Good texting communication. Clean and quiet.
2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
We love hearing this, Sabine! We hope you will come back and see us again soon!

6/10 – Redelijk

Kim

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Easy walking distance to the strip and close to the airport. This property is very dated. The elevator to floors 1-10 only had 1 out of 2 working for 3 of the days I stayed. The elevators from floors up to 19, had 2 of 3 elevators work finally on Saturday in the afternoon. The room lamps only had 1 which had the knob to click on. The bathroom was very dirty and need new molding for the tub as was mildewy. Table in the room was dirty and was glad I had Lysol wipes. Bed was comfortable.
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
We apologize that your stay with us did not exceed your expectations. We appreciate your candid feedback.

10/10 – Uitstekend

paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was only one of three elevators on the Ocean towers.
4 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

10/10 – Uitstekend

Antonia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly service
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
Thank you for this feedback. We’re happy to hear you had a good time and hope you’ll come back and see us again!

6/10 – Redelijk

mehrdodd

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Eva

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Elevators are a death trap. Doors open and close spontaneously. Buttons light up randomly including the emergency fire department. Takes you to random floors and then the doors get stuck and don't open. We decided to take the stairs 15 floors down when we checked out and it was way better and faster. Unfortunately there's no stairs from the 2nd floor to the first and we quickly found out other people were also doing the same. We had to take the elevator down one floor and we couldn't get out fast enough.
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 22 apr 2024
We appreciate your feedback and candid review, Eva. We are disappointed that you did not enjoy your recent stay as we never want our guests leaving not having had the best experience.

6/10 – Redelijk

Philip

2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 23 apr 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Jordan

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
0 stars if I could. Room was filthy, they lost a package that was delivered for me, and was charged an early check-in fee despite me calling in ahead of time and being promised there would be no fee. Decided to give them a chance despite the near-unanimous 1-star reviews. Never again. If you're travelling on a budget, the next step up will absolutely be worth it, avoid this place like the plague.
5 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

8/10 – Goed

Jared Jeffery

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It has the 1990s Vegas charm
4 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
Thanks for this kind review. We are glad to hear you enjoyed your visit with us. Come see us again soon!

2/10 – Ontzettend slecht

Marco Antonio

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I didn't get the room i booked something about it being reserved by a third party which would be Expedia i had too pay for a room with my card and was charged 200 dollars and deposit i took pictures of the bugs on the wall shower drain took forever to go down not the best experience
4 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
Please come see us again soon!

10/10 – Uitstekend

Ace

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Next door to the Tropicana until it gets torn down for the new baseball stadium that will going in place of the Tropicana.. hope this place stays exactly the same
6 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
Thank you for this feedback. We’re happy to hear you had a good time and hope you’ll come back and see us again!

4/10 – Matig

Gary

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Once you got to the third floor you were forced to take the stairs down as the buttons were smashed into the wall and would not call the elevator.
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

4/10 – Matig

Jim

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The elevator buttons on the 3rd floor Oceanside Tower were broken and pushed in and would not call the elevator to the floor. To be able to leave the 3rd floor we had to use the stairs.
2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
We apologize that your room and stay were not what you had hoped for. We will pass your feedback to our Management and Engineering Teams to ensure they are aware of this situation.

6/10 – Redelijk

David, Hoboken

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is poorly maintained and requires a major reno. The wooden floor outside the elevator on my floor was badly buckled and cracked, with a traffic cone to warn you away. I could easily imagine someone tripping or falling over that. The lobby is dingy. Saving graces: location and a nice-enough desk staff. They got me checked in quickly. I also checked out quickly after a one-night stay.
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
Thank you for providing this feedback about your recent stay. We’re happy to hear you enjoyed our staff but apologize that our rooms did not exceed your expectations

2/10 – Ontzettend slecht

Ramon

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No housekeeping, loud ac unit, said they were going to refund some money and never did. Never stay there again
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

8/10 – Goed

Ryoji

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have been using this hotel since it had a different name.
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
Thank you for providing this feedback about your recent visit. We hope to see you again the next time you are in Vegas!

10/10 – Uitstekend

Nidia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gracias
4 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
Please come see us again soon!

6/10 – Redelijk

Sushila

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The smoke smell in casino area is way worse than other hotels. In our room shower, the hot water didn't work! And the key stopped working for the door even though I asked for late checkout. Housekeeping doesn't answer when you call for something either. Elevators don't always work.
1 nacht verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 – Matig

Josephine

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Loved the front desk staff, 4/6 elevators were not working and shower broke
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 21 apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!