Exterieur

Beoordelingen van Sunset Station Hotel & Casino

3.5 out of 5
Sunset Station Hotel & Casino
1301 W Sunset Rd, Henderson, NV

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 1232 van 2242 beoordelingen" "
Gastenscore: 8 - Goed. 621 van 2242 beoordelingen" "
Gastenscore: 6 - Redelijk. 240 van 2242 beoordelingen" "
Gastenscore: 4 - Matig. 96 van 2242 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 53 van 2242 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Erik

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Sunset Team op 27 okt 2023
Thank you for choosing Sunset Station Hotel and Casino and for taking the time to provide feedback about your experience.

8/10 – Goed

Astrid Johanna De, Haastrecht

Reisde met familie
Supper fijn hotel maar eet gelegenheid viel tegen
6 nachten verbleven in maart 2023
Reactie van Anell Mancebo Abreu op 31 mrt 2023
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

10/10 – Uitstekend

Jan, Haastrecht

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De sun ischemic top hotel op een top locatie
2 nachten verbleven in oktober 2022
Reactie van Maria op 9 okt 2022
Hello! Thank you so much for taking the time to leave us a review! We really appreciate you being a customer.

6/10 – Redelijk

yvonne

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The swimming pool is very nice , big and clean. The dining options are very limited compared with a few years ago . The bed we got was terrible , so we asked to move and the staff was very helpful to arrange this for us .
3 nachten verbleven in augustus 2022
Reactie van Anell Mancebo Abreu op 4 sep 2022
Thank you for taking the time to write about your recent experience here at Sunset Station Hotel and Casino. Every customer’s opinion matters to us as we are continually striving to improve our service. We're glad to read that you were properly assisted by our team members, and we will look into the bed on your first room. Your feedback will improve service for everyone so we appreciate it dearly, and we look forward to host you again.Thank you for making us better.

8/10 – Goed

Ingrid

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goed hotel prijs verhouding Jammer dat het buffet gesloten is
3 nachten verbleven in oktober 2021
Reactie van Rosa Sanchez Finalet//Asst. Hotel Manager op 13 okt 2021
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Lori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All employees very cordial
1 nacht verbleven in mei 2024

10/10 – Uitstekend

DAVID

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best place to stay in west Las Vegas 👍
5 nachten verbleven in maart 2024
Reactie van Anell Mancebo Abreu op 4 mei 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 – Ontzettend slecht

cynthia Reiko

Reisde met familie
Negatief: Personeel en service, voorzieningen
Terrible service
3 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 4 mei 2024
We apologize for the negative experience you had at our establishment. We appreciate your feedback and will look into it to improve our services. Thank you for taking the time to leave a review.

10/10 – Uitstekend

Matthew, Needles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ate at the Italian Restaurant. Food was great, service was great
1 nacht verbleven in mei 2024
Reactie van Anell Mancebo Abreu op 4 mei 2024
Thank you for giving us a pat on the back. Sunset Station values your patronage and friendship. Please visit us again. It will be our honor and delight to serve you.

8/10 – Goed

Karl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Anell Mancebo Abreu op 4 mei 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.

8/10 – Goed

Russell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service staff was quite helpful. My mother is handicapped, so the ease at getting wheelchair assistance or other needs was a plus. The site was also secure, the hotel keycards were used to operate the elevators, so people couldn't just enter the hotel room floors easily. Dining options were good and the casino itself was clean and inviting. I would certainly visit again.
1 nacht verbleven in mei 2024
Reactie van Sunset Station op 2 mei 2024
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 4 mei 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. We'll see you next time! Cheers!

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
always a great time at sunset station
4 nachten verbleven in april 2024
Reactie van Sunset Station op 2 mei 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 – Ontzettend slecht

Pedro

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This Hotel has Terrible Customer Service. No one should stay here . If you ever need to cancel you need to do it a week in advance or they will charge you the Full Amount of your Stay. They have No regard for last minute occurrence in life or late flights . This is A Terrible Place to stay unless you like giving money away for no services. They Should Not Be Listed on The Expedia Website either!!!
3 nachten verbleven in april 2024
Reactie van Rosa Sanchez Finalet op 2 mei 2024
We appreciate your feedback, please contact Expedia for any questions regarding your account.

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Rosa Sanchez Finalet op 2 mei 2024
Thank you for staying with us, we appreciate your feedback!

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the atmosphere. It would have been nice if the restaurants were open 24hrs
1 nacht verbleven in april 2024
Reactie van Anell Mancebo Abreu op 1 mei 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

10/10 – Uitstekend

Roberto

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was better then I expected . It wasn’t your typical Las Vegas strip hardcore party all out vibes but it still gave us the party we enjoyed. Plus the drinks were very affordable and not as expensive compared to the Las Vegas strip. The dining options were outstanding and affordable yet again, especially the place called “the brass fork” that’s open 24/7. Amazing food. I would definitely come back and spend the night again.
2 nachten verbleven in april 2024
Reactie van Sunset Station op 29 apr 2024
Wow! Thank you so much for this great 5-star review. We hope to see you again soon.

6/10 – Redelijk

amber

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Old and needs to be updated
2 nachten verbleven in april 2024
Reactie van Sunset Station op 29 apr 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino. Our property starting the renovations project starting with the Sports Book. Come visit us again soon.

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff are not flexible
1 nacht verbleven in april 2024
Reactie van Anell Mancebo Abreu op 29 apr 2024
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

4/10 – Matig

Daniel

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Anthony who work at the staekbhouse was the best he was awesome. The over all though was not so good. Smoking, rooms were ok . For pur first time gaming felt luke nonone to help us. Would not recommend or come back. And we live hawaii so this was important us.
1 nacht verbleven in april 2024
Reactie van Anell Mancebo Abreu op 28 apr 2024
From your review, we can see your experience was not reflective of our brand. It is especially concerning as we strive to give our guests the best platform to make special moments, and create great memories with us. Our guests are our passion and we want to work towards providing them with an exceptional experience, therefore it is disheartening to miss out on a dear guest. Please be assured that your comments have been shared with our management team and will be reviewed with the highest regard. We hope you allow us the opportunity to prove this was just a one-time exception, by visiting us again. Thank you for staying with us.

8/10 – Goed

Kathleen

Positief: Netheid
Not a thing. It was great.
4 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 27 apr 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am not a casino guy, but this place really changed since covid. Used to have many more restaurants and stores.
1 nacht verbleven in maart 2024
Reactie van Sunset Station op 26 apr 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino.

10/10 – Uitstekend

David M

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our time at Sunset Station due to the great staff working in all areas. Our room was comfortable but could use a little updating- however it was still a good value for the price. Please consider adding a refrigerator to the rooms and double sinks to the expansive bathroom counters.
4 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 28 apr 2024
Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your experience at our casino, and appreciate your feedback about our clean rooms and friendly staff. We hope to have the opportunity to welcome you back soon!

10/10 – Uitstekend

Chantel

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sunset Station op 26 apr 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino.

8/10 – Goed

Justin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except they allow dogs and we almost walked in dog poop right in the middle of the casino on the floor. Then we saw the same dog that morning in the restaurant and you can see the dog hair flying around. NO DOGS was not a service dog either.
2 nachten verbleven in april 2024
Reactie van Sunset Station op 26 apr 2024
Thank you for choosing Sunset Station Hotel and Casino and for taking the time to provide feedback about your experience. We will review your comments with the highest regard.

6/10 – Redelijk

Lisa

Positief: Personeel en service
Negatief: Voorzieningen
Needs a remodel
1 nacht verbleven in april 2024
Reactie van Sunset Station op 24 apr 2024
Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service.

6/10 – Redelijk

Lernie

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Not the not bad wanted day
2 nachten verbleven in april 2024
Reactie van Sunset Station op 23 apr 2024
Thank you for your feedback.

6/10 – Redelijk

Constance

Positief: Netheid, staat van de accommodatie en faciliteiten
Restrooms were not easily available outside the room. Housekeeping was nonexistent or very late. Had to call to clean room
3 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 23 apr 2024
NEGATIVE REVIEWSThank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

10/10 – Uitstekend

Alan

Reisde met een groep
Great place a lot of locals.
1 nacht verbleven in april 2024
Reactie van Anell Mancebo Abreu op 22 apr 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. We'll see you next time! Cheers!

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff at check in was very welcoming and efficient.
2 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 21 apr 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

8/10 – Goed

JoAnn

Positief: Netheid, personeel en service en voorzieningen
The staff was impeccable! My only complaint was that there was no coffee in the room. Then to get coffee the walk was very long. No room service.
3 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 21 apr 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience, and appreciate your feedback regarding in room coffee maker. We will use your notes to improve our service for everyone. Thank you for making us better.

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The inside lower floor area was being refloored during our stay
2 nachten verbleven in april 2024
Reactie van Sunset Station Front Desk op 20 apr 2024
We apologize for any inconvenience you experienced during your stay in our hotel. We hope to have the opportunity to welcome you back soon.

10/10 – Uitstekend

Alex

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best staff. Very helpful from front desk to security.
1 nacht verbleven in april 2024
Reactie van Anell Mancebo Abreu op 19 apr 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.

8/10 – Goed

Tracee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super convenient area, central to shopping and restaurants. Fun laid back atmosphere in the casino, actually won a few bucks at roulette. Loved the IMAX theatre, saw a great movie. Room was spacious, clean and quiet. The mattress was a bit to firm for my liking, but that is just me, maybe. Staff were all very polite and attentive.
1 nacht verbleven in april 2024
Reactie van Anell Mancebo Abreu op 19 apr 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

8/10 – Goed

Olga

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
2 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 19 apr 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

6/10 – Redelijk

Sean

Positief: Personeel en service
Smokey and outdated
3 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 17 apr 2024
Thanks so much for giving us your take on how we are doing. We will use your comment to improve our service to everyone.

10/10 – Uitstekend

Michael

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Just spent 1 night. Everything was wonderful
1 nacht verbleven in april 2024
Reactie van Anell Mancebo Abreu op 17 apr 2024
We are glad to know your experience was positive in every possible way. We look forward to your next visit and will once again work hard to earn your endorsement.

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean with a lot of amenities!
1 nacht verbleven in april 2024
Reactie van Sunset Station op 16 apr 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel. Some construction in progress. Tables were limited in casino for the size. High minimum on most. Staff were friendly. Particularly at the front desk. Rooms were big and clean and quiet for Vegas late nights.
1 nacht verbleven in april 2024
Reactie van Sunset Station op 16 apr 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

8/10 – Goed

Daniel

5 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 6 mei 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.

10/10 – Uitstekend

Patty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sunset Station op 16 apr 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

10/10 – Uitstekend

Jaime

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prefer outside the strip
2 nachten verbleven in april 2024
Reactie van Sunset Station Front Desk op 16 apr 2024
You’re the best! Thank you for sharing your positive rating and comment. It means the world to us.

10/10 – Uitstekend

Richard, redondo beach

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and friendly service. Clen and comfortable room.
1 nacht verbleven in april 2024
Reactie van Sunset Station Front Desk op 16 apr 2024
We truly appreciate this wonderful review! We hope to welcome you back soon.

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Anell Mancebo Abreu op 5 mei 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 – Ontzettend slecht

Guillermo

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Did not get the refrigerator and coffee maker sent to the room as requested
2 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 15 apr 2024
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

10/10 – Uitstekend

Erika

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great visit
1 nacht verbleven in april 2024
Reactie van Sunset Station Front Desk op 14 apr 2024
We are so happy to see you had a great experience with us at Sunset Station. Looking forward to your next visit!

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Rosa Sanchez Finalet op 2 mei 2024
Thank you for staying with us, we appreciate your feedback!

6/10 – Redelijk

Raul

Zakenreiziger
Positief: Netheid, personeel en service
Their pillows are bricks
2 nachten verbleven in april 2024
Reactie van Anell Mancebo Abreu op 11 apr 2024
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Sunset Station op 10 apr 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

10/10 – Uitstekend

Sally

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to the highway, friendly staff, and clean
1 nacht verbleven in april 2024
Reactie van Sunset Station op 9 apr 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. Thanks again, we'll see you next time!