Hi Jilane,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

Hi Ramika,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

Hi Edgar,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

Hi Lupe,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

Hi Mary,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

Thank you for the excellent rating! I am thrilled to hear that you are had a fabulous time with us.

Oh, that's a shame to hear. It sounds like there were some disappointments during your stay. We will take your feedback seriously and work on improving those aspects for future guests."

It's great to hear that the staff were friendly and helpful, even if there was a small inconvenience like not having a makeup desk. Sometimes it's the personal touches and excellent service that really make a stay memorable. Did the staff assist you in finding an alternative solution for your makeup routine?

It's good to know that the hotel staff were responsive to your concerns and took action to address them promptly. A clean and comfortable room is essential for a pleasant stay, so it's great that they were able to resolve the issue quickly for you. Overall, it sounds like they were dedicated to ensuring you had a positive experience despite the initial hiccup

That sounds incredibly frustrating. Cold showers can really put a damper on a stay. Did you manage to reach out to the staff about the issue?

Hi Robert,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

Hi Lucy,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

It sounds like you had a mixed experience, but it's great to hear that there were some highlights, like the beautiful private beach and the cleanliness of the rooms. That charm from a well-loved hotel can sometimes add to the experience, right? And a casino without that stale smoke smell is definitely a bonus. Thanks for sharing your thoughts!