Lobby

Beoordelingen van Hilton Garden Inn Salt Lake City/Layton

3 out of 5
Hilton Garden Inn Salt Lake City/Layton
762 West Heritage Park Blvd, Layton, UT

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 421 van 828 beoordelingen" "
Gastenscore: 8 - Goed. 258 van 828 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 828 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 828 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 828 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Brigitte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aangenaam hotel in het nooren van SLC
Gunstig gelegen als men na een lange vliegreis Salt Lake City langs het noorden wil verlaten. Zeer vriendelijke receptie. Mooie ruime kamer. Goed ontbijt
1 nacht verbleven in augustus 2023
Reactie van Llynn op 12 sep 2023
Dear Brigitte, Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi redelijk nieuw hotel.
Mooi hotel, aardig personeel, klein binnen zwembad maar hotel ziet er heel nieuw uit.
1 nacht verbleven in augustus 2018

8/10 – Goed

Birgitte, Zoetermeer

Positief: Netheid, staat van de accommodatie en faciliteiten
Goed hotel, maar prijzig
Het hotel is mooi gelegen, heerlijk rustig. Maar bij aankomst in het donker minder goed te vinden. De kamer was niet groot. Bedden pasten er precies in. Heerlijk indoor zwembad.

10/10 – Uitstekend

Duane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in mei 2024
Reactie van Llynn - Guest Services Manager op 22 mei 2024
Dear Duane, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Kristy

2 nachten verbleven in mei 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Kristy, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Tania

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Tania, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Rachel

1 nacht verbleven in april 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Rachel, thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely apologize your stay experience with us wasn't fully to your liking. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.801-416-8899hgi.layton.slc@gmail.com

10/10 – Uitstekend

Albert

2 nachten verbleven in maart 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Albert, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Keith Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Keith, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Tabitha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
1 nacht verbleven in maart 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Tabitha, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Gayle, Draper

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient to the Davis Conference Center where my show was. The staff were all extremely helpful, cheerful, and provided excellent service.
1 nacht verbleven in februari 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Gayle, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Sherie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice people great service. We had a strange odor in our room the second day and they immediately put us in another room and took great care of us. I have stayed here before and would definitely stay here again
3 nachten verbleven in februari 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Sherie, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Brigham

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very clean and well equipped!
2 nachten verbleven in februari 2024
Reactie van Llynn - Guest Services Manager op 16 mei 2024
Dear Brigham, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Christine

1 nacht verbleven in januari 2024

8/10 – Goed

Jana, Riverside

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is nice. We really enjoy staying here. The restaurant is not so great.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Daniel, Tetonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location and nice facilities here.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Erik

2 nachten verbleven in december 2023

10/10 – Uitstekend

Aimee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Kimberly

2 nachten verbleven in december 2023

4/10 – Matig

Ron

Reisde met familie
No complementary breakfast!!
1 nacht verbleven in december 2023

4/10 – Matig

Yan Yan

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were assigned to a room that still has equipment and tools in it so we went back to the front desk to get assigned to another room. To our surprise for this new room, there’s a lot of facial hair from shaving or something on the sink and soap bar box has stain on it. Zero star for cleanliness if I can give you.☹️
1 nacht verbleven in december 2023

8/10 – Goed

Thomas L.

3 nachten verbleven in november 2023

10/10 – Uitstekend

JD

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel restaurant was nice, close to other places to eat. Not far from the freeway
1 nacht verbleven in november 2023

8/10 – Goed

Sherie

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was very convenient for our show at the conference center. The rooms were nice and clean.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Melissa

1 nacht verbleven in november 2023

10/10 – Uitstekend

Cory

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Give Tawana a raise!!!
We stayed two nights there. Our room were very nice. But the best part of our stay was the front desk girl. Her name was Tawana. She helped us, she entertained our kids. She was simply amazing. She made our stay so good. She was so kind and helpful. The other lady’s not so much.
2 nachten verbleven in november 2023

8/10 – Goed

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I asked for pet friendly hotel which they were but they didn’t have it listed and charged me $75.00 a night for one dog.
1 nacht verbleven in november 2023
Reactie van Llynn op 5 nov 2023
Dear Lind, thank you for your recent stay at the Hilton Garden Inn, Layton. I appreciate you taking the time to fill out our survey and I am sorry you were not informed of our Pet Fee. Our team works very hard to keep every area of our facility clean; we strive to exceed expectations every day and use these funds to ensure that our room turnovers meet Hilton standards. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Pam

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We love staying here. Nice restaurant and rooms are clean and spacious.
1 nacht verbleven in oktober 2023
Reactie van Llynn op 5 nov 2023
Dear Leyda,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Danny

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The lounge was closed but other than that this is a good place, I did have problems with Hotels.com not sending my reservations to Hilton that caused a big delay at check in but not any fault of Hilton, the employees handled it good
1 nacht verbleven in oktober 2023
Reactie van Llynn op 5 nov 2023
Dear Danny, thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

LEYDA, West Jordan

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were here for a dance convention hotel was safe restaurants walking distance target @ a 2 min drive will totally stay here again
1 nacht verbleven in oktober 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Leyda,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Bonnie

1 nacht verbleven in oktober 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Bonnie,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy check in and comfortable rooms
1 nacht verbleven in oktober 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Lori,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Marissa

Positief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Marissa,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Wesam

1 nacht verbleven in september 2023
Reactie van Llynn op 5 nov 2023
Dear Wesam,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 – Matig

Sara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not worth the price
This hotel is way over priced. The staff was super friendly but I feel like either new or way in over their heads. Didn’t seem to know what was going on. Maybe poor communication? Also the maintenance guy took forever to just figure out if our room was clean. Which also is a poor communication between cleaning and front desk. The pool is tiny and cold. And the fact that continental breakfast isn’t provided is ridiculous to me. Charged almost $500 for just two nights and I have to pay for my breakfast? And it’s not like the breakfast menu or buffet was extravagant. It easily should have been included in our stay. Won’t be staying here again.
2 nachten verbleven in september 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Sara,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Anonymous,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Felicity

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfy and kind staff
1 nacht verbleven in september 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Felicity,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Renee, Strasburg

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They have a restaurant, and room service, but no menu's in the rooms. Free breakfast, but no mention in the rooms what is available. My hot water in my bathroom sink would run fine for 25 seconds then start making a loud clanking sound, which I'm sure woke the people up in the next room. Small little things need to be fixed, but it was overall a nice stay. I only interacted with a front desk clerk once, at check in,and no one else.
4 nachten verbleven in september 2023
Reactie van Llynn op 12 sep 2023
Dear Renee, thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely apologize for the experience you encountered during your stay here in regard to our Menus and for the conditions of the bathroom. I will address your feedback with our Restaurant and Maintenance team in ensuring that this will not happen again. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Shaea, Reno

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom door in our room had to be pushed really hard to actually close. And if it wasn't closed all the way it would fly open and slam against the entry door.Apparently this is an ongoing issue, evidenced ny the handle shaped repaired spot on the door. Maintenance did come and adjust the bathroom door so it was easier to close. Throughout our stay, we would occasionally hear the sound of water dripping.Evwntually, we figured out that the toilet in our room seems to have a flapper that is wearing out. It wasn't sealing completely, so the water would make it's way through. This became an issue at midnight,when someone caused the toilet to backup a bit. The water kept rising until it overflowed. We were able to find the shut off valve to keep it f on getting worse, but there was no maintenance available with a plunger. The security from the bar had to bring us the plunger, and towels for us to clean up. (We also had some pool towels the kids had left on the floor.) We let housekeeping know in the morning, but nobody wants to walk on toilet water tile, even if it's dry. Since this was on our last night there, I only took off one star for that, and the fact that the coffee is free until just after breakfast, but $4 a cup after that. Staff was very nice, the location is great, and the pool was cool for the kids. We'll definitely stay here again.
4 nachten verbleven in augustus 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Shaea,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our Maintenance team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Debbie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
3 nachten verbleven in september 2023
Reactie van Llynn - Guest Services Manager op 11 sep 2023
Dear Debbie, Thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

10/10 – Uitstekend

Sharlee

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Llynn - Guest Services Manager op 11 sep 2023
Dear Sharlee, Thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

10/10 – Uitstekend

Sharon, Nampa

1 nacht verbleven in september 2023
Reactie van Llynn - Guest Services Manager op 13 okt 2023
Dear Sharon,Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the Hilton Garden Inn great and to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Jayde

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍
2 nachten verbleven in augustus 2023
Reactie van Llynn - Guest Services Manager op 11 sep 2023
Dear Jayde, thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

4/10 – Matig

Samantha

The attendant at check in was rude and upset with my existence. The bathroom toilet was dirty. I would not recommend people stay here.
1 nacht verbleven in augustus 2023
Reactie van Llynn - Guest Services Manager op 1 sep 2023
Dear Nicole, thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely apologize for the experience you encountered during your check in time and for the conditions of the room. I will address your feedback with our Front Office and Housekeeping team in ensuring that this will not happen again. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Douglas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a clean hotel in a good part of town. There were many dining options within walking distance and the property was right off the freeway.
1 nacht verbleven in juli 2023
Reactie van Llynn - Guest Services Manager op 10 aug 2023
Dear Douglas, Thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Llynn - Guest Services Manager op 10 aug 2023
Dear Amanda, Thank you for your recent stay at the Hilton Garden Inn, Salt Lake City/Layton! We appreciate you taking the time to fill out our survey and are pleased to see that overall you were satisfied with your visit. Receiving scores, like the ones you have provided, lets us know that we are on the right track and we hope to get the opportunity to be of the same service to you again in the future! “Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.”

6/10 – Redelijk

Michelle

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
They don’t clean rooms.
Room was ok, nothing special. We stayed 2 nights and didn’t offer any housekeeping. They will charge you 25 a night that supposedly will get refunded. We will see if that happens. When asked for a receipt when checking out they said they don’t provide one.
2 nachten verbleven in juli 2023
Reactie van Llynn op 2 aug 2023
Dear Michelle, thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good stay is and I sincerely apologize for the housekeeping service issue you encountered during your stay. For our Expedia guests, we try our very best to let them know that all receipts for Room & Taxes are provided by Expedia. I am very sorry that we couldn't provide you a receipt on our end. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 – Matig

Nicole

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The area is nice because everything is close by. Every restaurant you can think of, really. But the room was - in a word - yuck. There were mystery stains on the floor. Our room sadly backed up to the elevator room - which was hard on my husband when trying to sleep. The worst offense though was that the shower backs up.
3 nachten verbleven in juli 2023
Reactie van Llynn op 2 aug 2023
Dear Nicole, thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay and for the conditions of the room. I will address your feedback with our front office and Maintenance team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.