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Beoordelingen van Sun Island Hotel & Spa Legian

4 out of 5
Sun Island Hotel & Spa Legian
Jl. Legian 123, Legian, Bali

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 364 van 839 beoordelingen" "
Gastenscore: 8 - Goed. 343 van 839 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 839 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 839 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 839 beoordelingen" "

8,8/10

Netheid

9,2/10

Personeel en service

7,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

constantijn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gunstig gelegen op Legian. Loop afstand van het strand. 2 zwembaden. Nette kamers. Upgrade gehad van superiour naar de luxe. Ondanks we geen late check out konden krijgen werd er door het hotel wel een hospitality kamer aangeboden waar we voordat we vertrokken nog even konden douche en opfrissen. Ontbijt is ok maar niet super uitgebreid. Was een buffet maar miste eigelijk wel wat kaas en vlees als beleg.
3 nachten verbleven in oktober 2023
Reactie van ISM op 13 nov 2023
Dear Ms. Constantijn,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 – Goed

Corina

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi hotel goede en vriendelijke en gastvrije mensen
9 nachten verbleven in juli 2023
Reactie van ISM op 11 aug 2023
Dear Ms. Corina,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 – Uitstekend

Geverifieerde reiziger

6 nachten verbleven in december 2019
Reactie van Public Relations Team op 17 dec 2019
Dear Henna, Warmest Greetings from Legian! Thank you for staying with Sun Island Hotel and Spa Legian and sharing your experience with us. We are very happy to know that your overall stay with us went perfectly comfortable and you have a good impression towards our hotel. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen
Negatief: Netheid
We stayed here for 2 weeks. The curtains are full of holes (see pictures) and the built in aircon didn’t work properly. I like the temperature 23 C, but even on 16 C it was still warm. We asked the staff, but nothing changed. After a few days the aircon started to drip water and showing black. With only a notification on a small piece of paper in the black folding map the hotel wants the guest to know, that only with that piece of paper placed on the bed, the bed would be cleaned. Note: the reception didn’t inform us about this policy. We are not the persons to ask for cleaning every day, but after a long day touring and accidentally falling asleep on the bed without shower, we asked the bed to be cleaned. But even after asking with the paper, the sheets were still oily from sun crème and there was still the same dirty spot on the pillowcase. Because of my suspicion, I put something in the pillowcase and asked for new sheets again the day after. After ‘cleaning’ the room I found the same dirty spot on the pillowcase and the thing I hide was still in the same place. We asked the reception for new sheets and they only replaced the pillow cases, one pillow case already with a stain on it (see picture). On the baggage holder we put a bottle of vodka. Full. When we started packing the last day the vodka was half empty. We didn’t drink a drop of the vodka. I got the vodka as a gift when we stayed somewhere else with family. I’m the only vodka drinker, but because of an accident wit
14 nachten verbleven in juni 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Heel netjes allemaal en super vriendelijk personeel. Alleen het ontbijtbuffet was karig en duurde lang voor het allemaal werd bijgevuld en was ook vaak al koud ondanks dat het in rechauds zat waar vuurpotten onder zaten!
12 nachten verbleven in februari 2019
Reactie van Paskalis - Public Relations op 21 mei 2019
Dear Valued Guest, Warmest greetings from Sun Island Hotel & Spa Legian. Thank you for writing a review about your stay with us. We are pleased learning that most of your stay was a satisfying moment. We are also delighted knowing that you highly appreciated our staff for their dedication and hospitality. On the other hand, we have noted your feedback regarding the breakfast buffet which could use more improvement. Rest assured your kind words would be taken as a reminder to keep improving our service to make sure that every moment with us was a convenient one. Furthermore, we will ensure that corrective actions would be taken accordingly. In the end, we are looking forward to welcoming you back when you return to Bali, hopefully, in not too distant future. Best regards, Paskalis Damar (Assistant Public Relations Manager)

8/10 – Goed

traveller21, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel met zeer vriendelijk personeel
Prima hotel in de regio Legian. Goede uitvalsbasis voor de andere gebieden van Bali. Het is wel een drukke omgeving, let dus goed op de locatie van de kamer die je krijgt. Daarnaast zeer vriendelijk en correct personeel en prima ontbijt!
4 nachten verbleven in augustus 2018

8/10 – Goed

elbert, wassenaar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
schoon en mooi hotel
ligt midden in uitgaans wijk moet je van houden bali leeft van 6 uur smorgens tot middernacht in het hotel echter geen hinder van wel van de haan die iedere morgen om 5 uur wakker is personeel zeeer vriendelijk en behulpzaam roomservice en landery service aanwezig erg makkelijk voor de terug reis
11 nachten verbleven in september 2017

10/10 – Uitstekend

Raish, Almere

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk hotel in een levendige omgeving
Kamers zijn prima en schoon. Zwembad & personeel geweldig. In een levendige buurt. Alleen de kamer tegenover het fashionhotel luidruchtig. Over het algemeen een prima hotel. Aanrader

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
een terugkomende bij ons volgende bezoek aan Bali
4 heel prettige dagen gehad.hele goede ervaringen met het personeel en een fijne ambiance. A/contact in de kamer was moeilijk te temperen dus die mag wat beter afgesteld worden. Was niet meer mogelijk met de thermostaat.

10/10 – Uitstekend

jack

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig hotel, zal hier zeker terug komen!
Vriendelijk personeel, super lekker eten! Vraag een kamer aan de achterkant, aan de zijkant is veel herrie van de bass van het hotel ernaast!

10/10 – Uitstekend

Jayant, Den Haag

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede ligging voor uitgaan en eten
Hotel ligt aan de levendige Legian Street. Hier gebeurt alles. Uitgaan, eten, massages. Doordat er geen directe discotheken er naast zijn is er ook geen geluidsoverlast. We konden met open balkon deur slapen, zonder ergens last van te hebben. We kregen iedere dag een andere honeymoon verrassing; eerst rozen en daarna beertjes! Wat lief!

6/10 – Redelijk

Geverifieerde reiziger

Hotel midden in drukke straat
Het is een prima hotel. Het ligt midden in een drukke winkelstraat. De hele dag veel verkeer, harde muziek, en bouwgeluiden om je heen. Dit verwacht je echt als je boekt hotel dicht bij strand is misschien iets naief.

2/10 – Ontzettend slecht

Raymond Francis

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very smelly of MOULD & all through bathroom. Water from shower smelt like sewage. Aircon leaking mouldy water. Rat spotted in eating area. When checking out was charged $40 aud for small stain in bed sheet, from tattoo touching lightly. Highly recommend to stay away from this accommodation.
6 nachten verbleven in mei 2024

10/10 – Uitstekend

Ariane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a lovely stay. The room was great, nice bed and a nice bathroom!
5 nachten verbleven in mei 2024
Reactie van ISM op 23 mei 2024
Dear Ms. Ariane,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially with the room. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Legian on your return to Bali not distant future.Best regards,The Management

2/10 – Ontzettend slecht

Wade

Positief: Netheid
5 nachten verbleven in mei 2024
Reactie van ISM op 23 mei 2024
Dear Mr/Ms. Wade,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service.In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

6/10 – Redelijk

Shayne

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The Sun has not kept up with maintenance over the years need a face lift on all it's amenities.
8 nachten verbleven in mei 2024
Reactie van ISM op 23 mei 2024
Dear Mr. Shayne,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

4/10 – Matig

Koichi

Reisde met een groep
Negatief: Personeel en service, voorzieningen
2泊したが初日からエアコンが調子悪く、スタッフから連絡があったのが最終日の夜中の2時だった。そこからの部屋移動になった。ハンドタオルが人数分なく、2日目も1枚しかなかった。立地はいいが、VIPAccessのグレードアップもなく、こちらからアップグレードを申し出ても意味をわかっていなかった。ホテルはガラガラで日本語は通じない。バリ島は4回目だが、ここはもう泊まることはない。
2 nachten verbleven in mei 2024
Reactie van ISM op 23 mei 2024
Dear Mr/Ms. Koichi,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only thing no cocktails available at the pool bar and bar at front. Basic beer only. Had to buy my own and bring it to the pool.
6 nachten verbleven in april 2024
Reactie van ISM op 23 mei 2024
Dear Ms. Sandra,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, except cocktails. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Legian on your return to Bali not distant future.Best regards,The Management

10/10 – Uitstekend

Suraj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van ISM op 23 mei 2024
Dear Mr. Suraj,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Legian on your return to Bali not distant future.Best regards,The Management

10/10 – Uitstekend

Fabio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have a good experience there. I recommend that to friends.
3 nachten verbleven in april 2024
Reactie van ISM op 23 mei 2024
Dear Mr. Fabio,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Legian on your return to Bali not distant future.Best regards,The Management

10/10 – Uitstekend

Brandon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel's location is fantastic, just a short walk away from the beach and nearby shops and restaurants. The room was spacious, clean, and beautifully decorated, providing a comfortable retreat after a day of exploring.
Reactie van ISM op 23 mei 2024
Dear Mr. Brandon,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Legian on your return to Bali not distant future.Best regards,The Management

10/10 – Uitstekend

craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great. Enjoyed talking with them. Loved the pool , room was great.really nice set up of the hotel.
4 nachten verbleven in maart 2024

8/10 – Goed

Mick

Positief: Netheid, personeel en service
Pool not in sevice
8 nachten verbleven in februari 2024

8/10 – Goed

Davina Maree

Reisde met familie
Positief: Netheid
I've stayed at the Sun Island Legian numerous times and always really enjoyed it. Unfortunately, this time we found out on check in the main pool was closed, which is the main reason I like to stay there. The staff on check-in were quite short and not helpful. Breakfast was really limited compared to previous stays. Our air-conditioning wouldn't work one night and we waited over an hour for someone to come and look at it, no one came and I had to go to reception and strongly suggest a switch of rooms, which the staff were reluctant to do. This took another half an hour with no apologies or real care from reception. On our final day the manger told us we could have switched to another one of their resorts at anytime because of the pool, this was not offered at all during the whole stay. Just a bit disappointed and probably will look elsewhere next time I'm in Legian.
6 nachten verbleven in februari 2024

6/10 – Redelijk

Jonas

Positief: Netheid, personeel en service en comfort kamer
Rummet var fräscht och i övrigt var hotellet lite nergånget framför allt poolen dock stängde de poolen sista veckan för renovering det tycker jag att de kunde meddelat innan man boka samt gett ersättning för utebliven bad
27 nachten verbleven in januari 2024

6/10 – Redelijk

David

Reisde met partner
Positief: Voorzieningen
Handy to everything
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Wendell

Reisde met familie
Positief: Netheid, personeel en service
The staff were all kind! Shout out to the bartender Rei
5 nachten verbleven in januari 2024
Reactie van ISM op 5 feb 2024
Dear Mr/Ms. WendellThank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Thank you and appreciate your compliment to Rei our bartender and will pass on to him his excellent service. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 – Goed

Eric

4 nachten verbleven in januari 2024
Reactie van ISM op 5 feb 2024
Dear Mr. Eric,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 – Goed

Colin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The grubs in Room 117 31st/12-5/1 were absolute trash cans. Fighting at all hours, swearing, yelling, smashing things yet no-one intervened. I complained several times the several nights they did this and nothing happened. Overall for the rubbish next door to us. Maybe they need security for these reasons.
7 nachten verbleven in december 2023
Reactie van ISM op 5 feb 2024
Dear Ms. Colin,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. So sorry to hear about your bad experience disturbing a next-door guest, please accept our sincere apologies. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 – Goed

waka

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
6 nachten verbleven in december 2023
Reactie van ISM op 5 feb 2024
Dear Mr/Ms. Waka,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

6/10 – Redelijk

Mark

Reactie van ISM op 5 feb 2024
Dear Mr. Mark,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 – Uitstekend

Keefer

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Extememly happy with the value of this hotel. The staff was spectacualrly welcoming every time I saw them, and genuinely wanted the best for us during our stay. The location is great if you like endless dining options, night life, or the beach, all within walkable distances. Also, no need to walk to the corner store for drinking water, as Sun island provides free water from dispensers located just steps away from your room on each floor. This beats other 4 or five stare hotels I've been to here in Bali! The only cons I can think of are that the deck boards around the pool areas are quite tired and unsafe in a couple spots, and a few minor interior finishings around the hotel are the same way. Nothing horrible, just watch your step. This is understandable because of what Covid did to the local economy here. Every hotel I've stayed at has been this way to some degree.
5 nachten verbleven in december 2023
Reactie van ISM op 5 feb 2024
Dear Mr. Keefer,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially with the location and service from the staff. Appreciate your constructive comments about the pool deck, and so pleased to inform you that the project on pool decking is ongoing now. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 – Goed

peter james

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff neat rooms close to shops etc 👌
7 nachten verbleven in december 2023
Reactie van ISM op 5 feb 2024
Dear Mr. James,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially with the location and service from the staff. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 – Goed

Paul

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The property was being renovated during our stay (decking), pool bar and 24hr lobby reception staff were all very welcome and helpful. Special thank you to 'Louis' for his great speedy check in and very reasonable check out. Staff very responsive to any concerns.
9 nachten verbleven in december 2023
Reactie van ISM op 5 feb 2024
Dear Mr. Paul,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially with the location and service from the staff. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

6/10 – Redelijk

AIJIN JOS, SEVILLE GROVE

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not very great , but manageable . good location , rooms are very small , breakfast just below average , not recommended
3 nachten verbleven in december 2023

10/10 – Uitstekend

Midori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

10/10 – Uitstekend

amanda

2 nachten verbleven in november 2023
Reactie van ISM op 5 feb 2024
Dear Ms. Amanda,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 – Goed

John, Swanview

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
central for me clean friendly
4 nachten verbleven in november 2023

6/10 – Redelijk

Roland

Positief: Netheid, personeel en service
7 nachten verbleven in november 2023

6/10 – Redelijk

Giuseppe

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotel di supporto a Denpasar
Hotel ottimamente posizionato, nel cuore di Legian, a pochi minuti a piedi da Kuta beach. Personale gentile e molto disponibile, peccato che la struttura sia ormai lasciata a se stessa e necessiti di interventi di manutenzione a 360°. Colazione un po' scarna, zanzare in abbondanza.
6 nachten verbleven in november 2023

10/10 – Uitstekend

Jimmy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastiv hotel, lots of value for money
Exelent hotelrooms, fantastiv staff, Novi in the reception should teach in the art of servive, she is fantastic, but that goes formthe rest of the staff aswell.
3 nachten verbleven in november 2023
Reactie van ISM op 13 nov 2023
Dear Mr. JimmyWarmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 – Goed

Pezhman

Reisde met familie
Positief: Personeel en service
Staffs
10 nachten verbleven in oktober 2023
Reactie van ISM op 13 nov 2023
Dear Mr. PexhmanWarmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially the staff. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 – Uitstekend

Jenny

6 nachten verbleven in oktober 2023

8/10 – Goed

Kalle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A tidy 4-star hotel. Nice room, excellent cleaning and friendly staff. Buffet breakfast every morning the same but adequate. I recommend this to those who want a haven from the hustle and bustle.
13 nachten verbleven in oktober 2023
Reactie van ISM op 13 nov 2023
Dear Ms. Kalle,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

4/10 – Matig

Joseph

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Limited Wifi. Pool was green up to 3 days of arriving. Decking around pool area shocking and unsafe. Upgrade required urgent
9 nachten verbleven in oktober 2023
Reactie van ISM op 13 nov 2023
Dear Mr. Joseph,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

6/10 – Redelijk

Jason

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Having stayed here when it first opened have found the upkeep has dropped off immensely . Swim up bar available but unstaffed , no ladder out of said pool cut my foot climbing out due to broken flooring . Breakfast dissapointing . I like the hotel and staff are really good but just dissapointed knowing how good it was and can be .
7 nachten verbleven in oktober 2023
Reactie van ISM op 16 okt 2023
Dear Mr. Jason,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected, except for the service from the staff. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

2/10 – Ontzettend slecht

Raquele

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place was very dirty and run down, breakfast was definitely the worst I’ve ever had, bathroom was dirty and had hair in the shower (not my own), pool bar was closed down and was so dirty and unpleasant. Would never stay again or recommend to anyone else. Lift was also broken down so had to take multiple flights of stairs to get to my room and was never offered help with bags when returning to my room after shopping
2 nachten verbleven in oktober 2023
Reactie van ISM op 16 okt 2023
Dear Ms. Raquele,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

10/10 – Uitstekend

Tia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful place to stay on a budget with excellent staff!
3 nachten verbleven in oktober 2023
Reactie van ISM op 16 okt 2023
Dear Ms. Tia,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

6/10 – Redelijk

Ahmad

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Lovely staff and excellent location but the place is very unsafe and very run down. Timber around the pool is very dangerous to walk on. Very basic breakfast but excellent staff and service.
6 nachten verbleven in oktober 2023
Reactie van ISM op 16 okt 2023
Dear Mr. Ahmad,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected, except for the service from the staff. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

10/10 – Uitstekend

Ngoc

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van ISM op 9 okt 2023
Dear Mr. Ngoc,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management