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Beoordelingen van Shetland Hotel

3 out of 5
Shetland Hotel
Holmsgarth Road, Lerwick, Scotland

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 41 van 141 beoordelingen" "
Gastenscore: 8 - Goed. 72 van 141 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 141 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 141 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 141 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,0/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Cornelia Van

Reisde met familie
Positief: Netheid, personeel en service
Prima voor een verblijf in Shetland. Wel nodig om een auto te huren.
3 nachten verbleven in juli 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer aangenaam hotel : is vanbinnen veel mooier dan de buitenzijde.
3 nachten verbleven in juli 2018

10/10 – Uitstekend

ronald

3 nachten verbleven in april 2024

10/10 – Uitstekend

Sally

There are a few broken things in my room, and I could have used som instruction on how to operate heater. Staff were all friendly and helpfu!
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Marilyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in september 2023
Reactie van Jane op 3 okt 2023
Hi MarilynThank you so very much for the lovely feed backKindest RegardsJane

6/10 – Redelijk

Michael

Zakenreiziger
1 nacht verbleven in september 2023

10/10 – Uitstekend

Kjell

1 nacht verbleven in september 2023
Reactie van Edina op 20 sep 2023
Hi Kjell,Thank you very much!We are always very happy to have you and hope to see you next year!

10/10 – Uitstekend

Paul Kellond

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel and very clean with everything we needed. Very friendly staff and so efficient.
5 nachten verbleven in september 2023
Reactie van Jane op 16 sep 2023
Hi Paul,Thank you so much for the lovely feed back. Its very well appreciated. Enjoy your weekend.Kindest RegardsJane

6/10 – Redelijk

Catherine

Negatief: Netheid, staat van de accommodatie en faciliteiten
Liked that the property was near the terminal and had things to walk to. Staff was friendly and helpful. It’s an older hotel and some rooms are showing their wear. Our room was very musty.
3 nachten verbleven in augustus 2023

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Mary Ellen

Reisde met partner
The staff were very nice and attentive. Room was very clean and beds were very comfortable. Location not very pretty, very industrial. A bit too far from the main village.
1 nacht verbleven in augustus 2023
Reactie van Jane op 3 okt 2023
Thank you so much for the lovely feed back. Its very much appreciated

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Drab strange hotel, but is there any better choice
A very dark and drab hotel, couldn’t see out of any of the windows as are so dirty, bed was horrendous, smelt like it hadn’t been changed, and was so rickety it kept me awake all night. Thought it served a purpose and otherwise the room and bathroom was clean. Some weird things like they had wired the electrical socket into the light switch, so if you wanted to charge your phone you had to have the main light on (not ideal if you want to sleep) Breakfast was ok, though staff need training, they need to start thinking in the mindset of the customer, what is it that they want when they come for breakfast? They seem very regimented in, you are a single person, you must sit here where the single people sit, no you can’t sit there it’s laid up for 2, you are only 1. No that’s not hospitality- you should be asking the guest where they want to sit, there is plenty of space. There was plenty of staff at breakfast so no excuse for the juices, continental, fruit etc to be permanently ran out, staff were walking past, paying no attention to it.
2 nachten verbleven in juli 2023
Reactie van Jane op 24 jul 2023
Good AfternoonI am very sorry that you did not have a nice stay here with us. If you had have mentioned about the bed when you were here, we would have given you a new bed. We don't go round trying out all the beds so totally rely on a guest speaking to us about it. As you have done this anonymously mean the next guest will have a bad experience with the bed to sadly as we do not know what room you stayed in. Regarding breakfast, we would allow a guest to sit where they want if they were not happy with the single seats. If you wanted a window seat all you had to do is ask us and we would have been more than happy to move you. Again without knowing what days you were here I have no idea what staff were on to discuss the other issues with them. Once again I apologise. There should have been a Duty Manager on the floor, did you not speak to them? Looking forward to hearing back from youKindest RegardsJane

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
A 3 night holiday stay. Initial impressions were of a rather tired, dated hotel. The room was clean with adequate but basic facilities. Breakfast was good but spoilt by the filthy windows looking out over the ferry terminal. Staff were very friendly and helpful.
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Chloe

1 nacht verbleven in juli 2023
Reactie van Jane op 10 jul 2023
Hi ChloeThank you so much for the feed back, its very much appreciatedJane

8/10 – Goed

Kathleen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a continuous problem with the hot water cutting out in the shower. Staff was friendly and helpful. Hotel was quiet. Mattresses were low quality. Breakfast was fresh. We enjoyed Shetland very much.
4 nachten verbleven in juni 2023

10/10 – Uitstekend

MARK

1 nacht verbleven in juni 2023

8/10 – Goed

Verena

Reisde met een groep
Positief: Netheid, personeel en service
The staff was very friendly especially the young ladies in the dinning room. However, we were disappointed that the chef would not allow us to share an entree when it was obvious there was much too much food for one person. The location was great due to its location directly across from the NorthLink Ferry Terminal.
7 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Iain

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Just don't you have been warned.
It's grim and they took £135 on mainland you would get this for £40. Bed was ok
1 nacht verbleven in juni 2023
Reactie van Jane op 23 jun 2023
Hi Iain, Hope your well !Did you speak to any management to explain how you felt. I'm sorry that you felt the hotel was grim but unless you tell us when your here, we cannot sort out the problem. Kindest RegardsJane

8/10 – Goed

K M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
So close to the ferry terminal
Perfect hotel choice if your travels involve the Northlink Ferry - the terminal is literally across the road. Not really walkable to the town centre. Friendly staff.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Lynn

We liked the hotel although it was old and smelled musty it was clean. The staff was very nice except for the manager. Who consistently proved rude and arrogant. You really should consider telling him to clean up his customer service skills. He ruined our stay.
3 nachten verbleven in mei 2023

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service
Food fine, room clean and good size, staff friendly and helpful, location next to port and a few minutes from Lerwick town centre. The only downside was the building was a bit tired. Would use again.
3 nachten verbleven in mei 2023
Reactie van jane op 26 mei 2023
Thank you for the lovely review. Very much appreciatedJane

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very present overnight stay at the Shetland Hotel. Will look to stay again next time in Lerwick.
1 nacht verbleven in mei 2023
Reactie van jane op 26 mei 2023
Thank you very much, Im glad you had a nice time hereJane

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
One night in Lerwick.
Hotel is OK, but food is really average with average service. I had chicken in a piri-piri sauce which was almost inedible - incredibly salty!
1 nacht verbleven in mei 2023
Reactie van Jane op 24 mei 2023
Good Evening Mr. Service,Sorry to hear about the Piri Piri. Did you say something at the time, as we could have easily got something else for you. I have also spoken to the head Chef and no salt is ever added to his Piri Piri sauce. Once again I apologise but really wished that you had complained at the time as the situation cannot be resolved now.Kindest RegardsJane

8/10 – Goed

Douglas

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent and efficient front desk staff who were wonderful in providing suggestions of places to visit. Dining room service was a bit hit and miss at times - though food was generally good. Very, very convenient when arriving by ferry as the hotel is located just across from where the ferry docks.
4 nachten verbleven in mei 2023
Reactie van Jane op 26 mei 2023
Thank you for taking the time to write a review. Jane

8/10 – Goed

terry

8 nachten verbleven in mei 2023

10/10 – Uitstekend

Anne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a perfect location for people taking the ferry as the terminal is across the street. The hotel has been around for a while, so might seem a little worn, although we found everything clean and our room/suite was lovely. Hot breakfast was really good & staff were pleasant. Walking distance to much of downtown Lerwick in 15-20 minutes. Great hotel!
2 nachten verbleven in april 2023
Reactie van Reception op 9 mei 2023
Hello Anne,Hope you enjoyed the stay and thankyou for your review. Have a nice day ahead.Regards,Reception

8/10 – Goed

John T

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2022

8/10 – Goed

Ross

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022

8/10 – Goed

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable and Convient to the Northlink Ferry!
1 nacht verbleven in oktober 2022
Reactie van Reception op 12 nov 2022
Thanks for your review Mary.

8/10 – Goed

Diane

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
The staff were lovely and very helpful, the manager couldn't do enough for you. The room was a bit dated but very clean. The breakfast was very nice too.
3 nachten verbleven in oktober 2022
Reactie van Reception op 12 nov 2022
Thanks for your review Diane.

8/10 – Goed

Steffi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sehr hilfsbereites und freundliches Personal. Die Lage am Fähranleger ist toll - Blick aufs Wasser und geschäftiges Treiben, ohne, dass es laut und nervig wurde. Die zentrale Bushaltestelle Viking Bus Stop ist fußläufig in 10 Minuten zu erreichen.
13 nachten verbleven in september 2022
Reactie van Reception op 12 nov 2022
Thanks for your review Steffi.

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Nicola

Positief: Netheid, personeel en service
5 nachten verbleven in juni 2022

8/10 – Goed

BALBIR

1 nacht verbleven in juni 2022

4/10 – Matig

Niki

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
Unfriendly welcome from reception staff. Bathroom and bed were clean, however décor in the bedroom and communal areas was drab and dated, and wallpaper peeling from the walls in bedroom. Waiting staff at breakfast were friendly and cheerful, and breakfast absolutely fine. Overall though I was disappointed with my stay. I was meant to return for another night later in the week, but cancelled and booked elsewhere.
1 nacht verbleven in april 2022

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and very welcoming, we were part of the hotels family, and my wife and l would recommend a stay to any of our friends.
2 nachten verbleven in oktober 2021

10/10 – Uitstekend

Raymond Scott, Santa Clara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk/management staff was accommodating, helpful and pleasant. The restaurant staff were also great as was the food.
2 nachten verbleven in oktober 2021

8/10 – Goed

Robert

1 nacht verbleven in oktober 2021

8/10 – Goed

douglas

Positief: Netheid, personeel en service en comfort kamer
Don’t be put off by first impressions
Don’t be put off by the outside, the corridors or the fact the lift doesn’t stop on most of the floors with bedrooms. Or the fact that floor 4 doesn’t exist 😳 Outside looks like a nuclear bunker and the corridors are reminiscent of the hotel from the Shining. However, the beds are comfortable, it’s quiet, the TVs are great and the breakfast is excellent. And the staff are lovely. Also it’s right opposite Northlink ferry terminal, so it’s really handy
2 nachten verbleven in september 2021

8/10 – Goed

John T

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
No hot water
Hotel was good, But there was no hot water in the morning.
1 nacht verbleven in september 2021

2/10 – Ontzettend slecht

Dr Bhramar

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very near to ferry terminal and town centre. Staffs are polite.
3 nachten verbleven in augustus 2021

8/10 – Goed

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
As good as could be expected in the current circumstances. The room was excellent
3 nachten verbleven in juli 2021

10/10 – Uitstekend

kenneth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
quick restful stop
Everything was as planned and staff were good, food was excellent but had a squeaky bed or would give full marks
1 nacht verbleven in juli 2021

8/10 – Goed

john

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would certainly go back.
Great value for money, especially the restaurant, great food at reasonable prices. Good location and very helpful staff. Couldnt fault it.
2 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good wee hotel close to Lerwick town centre
1 nacht verbleven in mei 2021

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nights in Lerwick.
Decent hotel, friendly staff. Directly opposite ferry terminal which is bonus if you are arriving by ferry or a nuisance when you are awakened by passengers and cars disembarking!
2 nachten verbleven in april 2021

8/10 – Goed

kenneth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short stopover
All went well with good service and organised for Covid restrictions. Food was good in the restaurant and all areas were clean especially the bed linen.
1 nacht verbleven in april 2021