We booked this house in February, and decided to keep our reservation and social distance while making use of the pool. I emailed the guest contact the week before we left to verify the pool would be ready because the pictures only show the pool covered and I got nervous. No response. We arrived at 3:30pm on check-in day — the pool was murky and full of leaves and bugs. I called the guest contact and she called me back a few hours later to say the pool just needed a filter, and the guy would be there "first thing" to fix it. Totally fine. He didn't show up until 11am and was in the backyard for several hours. When he left, the pool was still broken. Called guest contact. He'll be back in the morning, I don't know what's wrong, he said it would be ready. Wednesday, he's back by 11am or so with an assistant and in the backyard for hours. He leaves, the pool is still murky and the filter isn't running, but they did clean out some of the leaves and bugs. I call the contact again and say that the pool isn't fixed yet, is there an update because we're running out of vacation days. Thursday at about 1pm we finally had a working pool, though it was still very cloudy — I couldn't see my hands in the water. We got one half-day of use out of the pool, which was super disappointing given that we were trying to keep to ourselves as much as possible, and specifically interested in using the pool. Also, kind of weird to use the yard when there are people working in it. The guest contact was nice, but ultimately, kept giving us incorrect information. She also said that the two previous renters also didn't have access to the pool "but they were okay with it." It's particularly annoying because I emailed in advance and they should have been transparent. My kids were so disappointed. Also, the pool might need to be refinished — my daughter's toes and fingertips were scraped raw after playing in the pool for the afternoon. We contacted Evolve the first day with our concerns and never heard back. I found out later that the guest contact had told Evolve the issues were "resolved" so they closed the case. I had to call them to reopen it, and we only received a refund that amounts to only about 9% of the total amount paid. I'm sure the pool will be fine for future renters, just our bad luck. But, boy, what a bummer and the refund is an insult.