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Beoordelingen van Best Western Plus Inn at Hunt Ridge

2.5 out of 5
Best Western Plus Inn at Hunt Ridge
25 Willow Springs Road, Lexington, VA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 479 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 306 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 1002 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Gwendolyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My room was an accessible room, which I didn’t request, and the shower was awkward to use. Everything else was fine.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Shannon

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Mountains
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for one of our stops across WV and VA. It was very well kept, clean, quiet, and the beds were surprisingly comfortable!
1 nacht verbleven in mei 2024

6/10 – Redelijk

Joseph

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Douglas

Reisde met partner
Positief: Netheid, personeel en service
Very friendly staff !!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Stacey

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice. Quiet and Clean. Restaurants nearby for easy meals.
1 nacht verbleven in april 2024

6/10 – Redelijk

Rook

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 4 apr 2024
Thank you for letting us know about your stay and we hope to see you again soon.

10/10 – Uitstekend

Stanley

Reisde met familie
Positief: Voorzieningen
Clean and quiet
2 nachten verbleven in maart 2024
Reactie van GM op 4 apr 2024
Thank you Stanley for letting us know about your time with us. Our staff works hard to ensure a great stay for our guests. We are happy you enjoyed your stay.

10/10 – Uitstekend

Joy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's very near interstate but only 5 minutes from historic downtown Lexington
1 nacht verbleven in maart 2024
Reactie van GM op 4 apr 2024
Joy thank you for taking the time to let us know about your stay with us. We hope you are in the area again soon.

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in maart 2024
Reactie van GM op 4 apr 2024
Mike thank you for such a great review. We hope to see you again soon.

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Thank you for letting us know about your stay. We are happy you enjoyed your time with us and hope to see you again soon.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Thank you for letting us know about your stay. We are happy you enjoyed your time with us and hope to see you again soon.

4/10 – Matig

Jamie

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Pool was closed. Dining hard to find. Property needs to be updated.
1 nacht verbleven in januari 2024
Reactie van Khia op 15 feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 – Matig

Douglas

1 nacht verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Thank you for letting us know about your stay. We are sorry you didn't enjoy your stay. We hope you will stay with us again.

10/10 – Uitstekend

Kenny

Positief: Staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Thank you for letting us know about your stay. We are happy you enjoyed your time with us and hope to see you again soon.

6/10 – Redelijk

Cally

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van GM op 4 mrt 2024
Thank you for taking the time to provide feedback. We hope to see you again soon.

4/10 – Matig

Craig

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Not worth the price
We paid more than another hotel close by because it had 8.4, but the mattress was terrible (felt spring) and the pillows are so small. The sofa bed was not great either. Service was nice at night. Breakfast at 7AM is way too late.
1 nacht verbleven in januari 2024
Reactie van GM op 4 mrt 2024
Thank you for letting us know about your stay. We are sorry you didn't enjoy your stay. Breakfast hours are mandated by Best Western. We hope you will stay with us again.

10/10 – Uitstekend

Katrina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. Breakfast was actually very delicious!
1 nacht verbleven in december 2023

8/10 – Goed

Elise

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Kenneth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff.
1 nacht verbleven in november 2023

8/10 – Goed

Paullett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Closest hotel to Virginia Horse Center. They know it's for equestrians. Hot breakfast is basic but nice to have. Pool helps for kids. Staff are the NICEST PEOPLE YOU WILL EVER MEET. Several have worked there for years, and they all genuinely appear to be a family. I heard the manager tell a breakfast attendant she loved her after checking in. I heard a hispanic employee teaching his sweet co-workers how to speak Spanish. It's become a home away from home for us at Virginia Horse Center shows for our daughter. With that being said, it needs a little love. The key card system doesn't work. We had to get our keys remade every. single. time. we got back - and we had two rooms with the same issue. Please lordy help this loyal, wonderful employees with a new card system. The finishes need a little love, and the electrical outlets in the bathrooms are frankly terrifying. They need replaced. The hotel was VERY clean and maintained as well as it could be with it's age. Cheers! We'll be back.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Emmy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff, room, and breakfast! Thank you
2 nachten verbleven in november 2023

6/10 – Redelijk

Susan

Reisde met familie
Positief: Personeel en service
Convenient but more sound proofing would be an improvement. Coffee/hot cocoa bar and free breakfast was a Plus. Everyone was amazed at the ‘no touch’ pancake maker too!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Brenda

Reisde met familie
1 nacht verbleven in november 2023

8/10 – Goed

Gilda, EAST GREENBUSH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

8/10 – Goed

Karla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Smelled musty not sure if that was due to bring a dog friendly hotel
1 nacht verbleven in oktober 2023

6/10 – Redelijk

MARC, Lasalle

Positief: Netheid
Negatief: Personeel en service
Bad reception.
1 nacht verbleven in oktober 2023
Reactie van GM op 10 okt 2023
Thank you for providing feedback on your recent stay with us. We are sorry you did not enjoy your time with us. We hope you will give us another opportunity to host you.

6/10 – Redelijk

Katie

Reisde met familie
Positief: Personeel en service
it had a descent breakfast
3 nachten verbleven in oktober 2023
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us. We are happy you enjoyed your time with us. We appreciate your business and we hope you will give us another opportunity to host you.

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Favorite hotel in this area!
This is the second time we stayed at this hotel. We love it. We will stay here every time we visit the area. Love it!! Great location and safe.
1 nacht verbleven in oktober 2023

4/10 – Matig

Laura

1 nacht verbleven in oktober 2023
Reactie van GM op 10 okt 2023
Thank you for your feedback for your recent stay with us. We hope to see you again soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
this place sucks
our entire room was filled with black mold. the smell was so overwhelming and when we told the front desk that we were not going to stay the night because of it, they brushed it off as if they hear it all the time. the place probably should be condemned because its a major health hazard to subject people to that.
1 nacht verbleven in september 2023
Reactie van GM op 10 okt 2023
We have no rooms with mold. Since you posted an anonymous review there is no way to know that you had an interaction with our hotel or staff. An accusation of this severity you would warrant providing your information as we could address it. However since you did not this is not an legitimate complaint.

4/10 – Matig

Kathryn

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There are many other options in the area… choose a different one.
1 nacht verbleven in september 2023
Reactie van GM op 10 okt 2023
Thank you for providing feedback on your recent stay with us. We are sorry you did not enjoy your time with us. We hope you will give us another opportunity to host you.

10/10 – Uitstekend

Kathleen, College Station

1 nacht verbleven in september 2023

8/10 – Goed

Jacob

1 nacht verbleven in september 2023

6/10 – Redelijk

Martin

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Only as a last resort
I don’t know if the their vacuums were broken during our stay but it didn’t seem the hallways were touched while we were there. The sink clogged in the bathroom clogged to the point we had to wash our hands with the tub faucet. When I mentioned it to the front desk they were apathetic acting like I was trying to get a some refund or compensation. The last thing I wanted because I just to leave. The place is just sloppy. That is the best way to describe it.
3 nachten verbleven in september 2023
Reactie van GM op 10 okt 2023
Thank you for providing feedback on your recent stay with us. We are sorry you did not enjoy your time with us. We hope you will give us another opportunity to host you.

8/10 – Goed

Sarah

Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Not what I expected from BWP
The Inn is fairly tired in appearance relative to the interior spaces. My prior experience with BWP has been very up-to-date and modern, so this was somewhat disappointing. The desk and breakfast staff were very nice. Breakfast selections were disappointing for the two nights we spent: Western omlettes (can't do peppers) and biscuits and gravy. A regular scrambled egg option would have been nice. Coffee in the rooms was great, but the coffee in the breakfast area was not good at all. The beds were comfortable, and the Inn was nice and quiet. We had a balcony, which was great! I am so over the lack of daily room touch-ups "due to covid." Towels were okay for 2 nights, but I had to go to the front desk to ask for coffee for the second morning.
2 nachten verbleven in september 2023
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us. We are happy you enjoyed your time with us. We appreciate your business and we hope you will give us another opportunity to host you.

10/10 – Uitstekend

Min

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us. We are happy you enjoyed your time with us. We appreciate your business and we hope you will give us another opportunity to host you.

10/10 – Uitstekend

HARRY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property and personnel were excellent
1 nacht verbleven in september 2023
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us. We are happy you enjoyed your time with us. We appreciate your business and we hope you will give us another opportunity to host you.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en comfort kamer
Decent hotel - good value for the cost
Room was clean and comfortable, complimentary breakfast was decent and all of the staff we met was friendly and willing to help. Our ONLY complaint was the pool was not well maintained (a light was hanging out of its opening in the pool) and it looked like it had been a little bit since the last time it was vacuumed. Decent value for the money, plenty of parking and the AC worked (I’ve traveled a lot lately and this is the first hotel out of 7 that had AC in the room that got down to below 74).
2 nachten verbleven in september 2023
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us. We are happy you enjoyed your time with us. We appreciate your business and we hope you will give us another opportunity to host you.

10/10 – Uitstekend

Jocelyn

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanlines is outstanding. The place is quite there is only one minor problem about the door it need a little bit of repair. Aside from that I didn’t see anything.
1 nacht verbleven in september 2023
Reactie van GM op 6 sep 2023
Thank you for letting us know about your recent stay with us. We are so happy that you had a great visit. We hope to see you again soon.

10/10 – Uitstekend

Martin

1 nacht verbleven in september 2023
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us. We are happy you enjoyed your time with us. We appreciate your business and we hope you will give us another opportunity to host you.

8/10 – Goed

Aaron

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van GM op 6 sep 2023
Thank you for letting us know about your recent stay with us. We are so happy that you had a great visit. We hope to see you again soon.

4/10 – Matig

Dave

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van GM op 10 okt 2023
Thank you for providing feedback on your recent stay with us. We are sorry you did not enjoy your time with us. We hope you will give us another opportunity to host you.

8/10 – Goed

brett

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I like the historical architecture of the property and the cleanliness of the rooms. The continental breakfast was really good as well and it surprised me. The rooms do lack some ventilation but the AC units work very well. It does seem a little humid when it’s more humid outside.
2 nachten verbleven in augustus 2023
Reactie van GM op 6 sep 2023
Thank you for letting us know about your recent stay with us. We are so happy that you had a great visit. We hope to see you again soon.

6/10 – Redelijk

Jeanne

The price was not worth the stay.
1 nacht verbleven in augustus 2023
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us.

10/10 – Uitstekend

Karen

1 nacht verbleven in augustus 2023
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us. We are happy you enjoyed your time with us. We appreciate your business and we hope you will give us another opportunity to host you.

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice property. A little long in the tooth….older but clean.
Reactie van GM op 10 okt 2023
Thank you for letting us know about your recent stay with us. We are happy you enjoyed your time with us. We appreciate your business and we hope you will give us another opportunity to host you.