Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 507 van 1002 beoordelingen" "
10 - Uitstekend
507
Gastenscore: 8 - Goed. 245 van 1002 beoordelingen" "
8 - Goed
245
Gastenscore: 6 - Redelijk. 140 van 1002 beoordelingen" "
6 - Redelijk
140
Gastenscore: 4 - Matig. 74 van 1002 beoordelingen" "
4 - Matig
74
Gastenscore: 2 - Ontzettend slecht. 36 van 1002 beoordelingen" "
2 - Ontzettend slecht
36
8,8/10
Netheid
8,8/10
Personeel en service
8,2/10
Voorzieningen
8,2/10
Staat van de accommodatie en faciliteiten
8,6/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Sherri
14 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sherri
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Ryan, West Chester
13 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ryan
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Claudia
Zakenreiziger, Reisde met familie
12 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It has airport shuttle and it's close to many shops and restaurants.
Claudia
1 nacht verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Claudia,Thank you for choosing to stay with us at Hilton Lexington/Downtown. Guest feedback is always appreciated, and we thank you for highlighting our shuttle service and convenient location. We hope to see you again soon.Sincerely,Hilton Management Team
10/10 – Uitstekend
kevin
Reisde met familie
10 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for Rupp Arena and restaurants.
kevin
3 nachten verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Kevin,We can’t thank you enough for staying at Hilton Lexington/Downtown and for your wonderful five-star review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Hilton Management Team
10/10 – Uitstekend
Myron, Sidney
Reisde met familie
3 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dear Myron,Thank you for your review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback will be shared internally for further consideration, as we are always seeking new avenues for growth. It was a pleasure having you here, and we hope you return soon!Sincerely,Hilton Management Team
4/10 – Matig
Bj
27 apr 2024
Negatief: Staat van de accommodatie en faciliteiten
Bj
1 nacht verbleven in april 2024
10/10 – Uitstekend
Natalie
24 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Natalie
1 nacht verbleven in april 2024
6/10 – Redelijk
Alisa
Reisde met partner
22 apr 2024
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Had to move rooms twice because air conditioner wasn’t working and out room was 78 degrees
Alisa
2 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Alisa,Thank you for sharing your experience and for choosing us for your stay. Rest assured, we're addressing the air conditioning concerns you mentioned to prevent similar situations in the future. We appreciate your understanding and look forward to offering you a more comfortable experience next time.Sincerely,Hilton Management Team
8/10 – Goed
Valerie
Reisde met partner
22 apr 2024
Positief: Netheid, personeel en service
The hotel is conveniently located downtown. We needed to use the service elevators because the guests elevators were shutdown. The hotel needs updating. The full service breakfast was great.
Valerie
2 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Valerie,Thank you for choosing to stay with us at Hilton Lexington/Downtown. We're thrilled you enjoyed our convenient location and delicious breakfast offerings. However, we're disappointed to read about any inconvenience you experienced with our elevators. Rest assured, we will relay your concerns to our team and consider your comments as we continue to make improvements to our property. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Hilton Management Team
6/10 – Redelijk
Miranda
Reisde met familie, Reisde met familie en kleine kinderen
22 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed at this property previously and had a good experience. I was fairly disappointed this stay. It seemed like there were extra fees for everything. The staff was cold. There were no towels for the pool. But the gym was very nice and enjoyable.
Miranda
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Miranda,Thank you for taking the time to leave your review. We are disappointed we could not deliver the exceptional experience we are known for. Rest assured, we will be sure to discuss your remarks with our team to ensure we are meeting our high standards of guest hospitality and satisfaction. We do our best to be transparent regarding our costs and policies and will work to make sure we are fully transparent going forward. Should you return to the area, we hope you'll consider giving us another chance to change your perceptions with a more seamless stay.Sincerely,Hilton Management Team
8/10 – Goed
Diane
13 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Diane
1 nacht verbleven in april 2024
10/10 – Uitstekend
Kathryne
13 apr 2024
Kathryne
1 nacht verbleven in april 2024
6/10 – Redelijk
Dexter, Shelbyville
Reisde met partner
7 apr 2024
Mattresses were worn out and bath towels were coarse and thin. Not worthy of a flagship downtown hotel.
Dexter
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Dear Dexter,Thank you for sharing your thoughts. What you have shared does not meet the high-quality standards we adhere to. We will share your concerns with the respective teams so that the appropriate changes and improvements can be made. We would be honored to welcome you back and hope you consider returning soon.Sincerely,Hilton Management Team
6/10 – Redelijk
Quentin
7 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quentin
1 nacht verbleven in april 2024
6/10 – Redelijk
Rebecca
Reisde met partner
5 apr 2024
Positief: Personeel en service
It was the best bed that we had slept in at a hotel. The elevators were broken so we had to use the ones that the kitchen uses.
Rebecca
1 nacht verbleven in februari 2024
Reactie van General Manager op 9 apr 2024
Dear Rebecca,It was a pleasure having you as our guest recently. We are delighted you were comfortable and had a restful stay. That said, we regret any inconvenience caused by the elevators. Your feedback will be shared internally for further consideration. Thank you for taking a moment to reach out, and we hope you return in the future.Sincerely,Hilton Management Team
8/10 – Goed
Joseph
2 apr 2024
Positief: Netheid, personeel en service
Joseph
1 nacht verbleven in maart 2024
8/10 – Goed
randy
Reisde met partner
1 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We enjoyed the location and being able to walk to our destinations. The hotel was clean and we liked the decor and safe parking. We would have given it an excellent rating if the hotel offered free breakfast and the water pressure in the shower was better.
randy
2 nachten verbleven in maart 2024
Reactie van General Manager op 5 apr 2024
Dear Randy,Thank you for sharing your experience with us. We are thrilled you enjoyed our convenient location, cleanliness, and decor. We will consider your concern about the water pressure in the shower for future improvements. We hope to have the opportunity to welcome you back again soon. Sincerely, Hilton Management Team
10/10 – Uitstekend
Jennifer
Reisde met partner, Reisde met familie en kleine kinderen
30 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and very nice rooms
Jennifer
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Jennifer,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our lovely accommodations hit the mark for you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!Sincerely,Hilton Management Team
10/10 – Uitstekend
Jackie
Reisde met partner
29 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. Staff was great. Even with some elevators down. Had no problem getting to the 16th floor. Will stay here again
Jackie
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Jackie,Thank you for choosing Hilton Lexington/Downtown and for sharing your lovely five-star review. Our team is one of the best in the business, and we appreciate you highlighting their wonderful service. We look forward to welcoming you back for many more memorable visits.Sincerely,Hilton Management Team
2/10 – Ontzettend slecht
Judy
Reisde met familie
24 mrt 2024
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Unable parking worst that it’s been staying there in the past 10 years
Judy
3 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Judy,Thank you for your review. We're disappointed to hear about the parking challenges you encountered during your recent visit. Our team values your loyalty and sincerely regrets any inconvenience caused. Rest assured, we'll address this concern to enhance your future experiences. We look forward to welcoming you back and ensuring a smoother stay.Sincerely,Hilton Management Team
10/10 – Uitstekend
Hubert
18 mrt 2024
Hubert
1 nacht verbleven in februari 2024
10/10 – Uitstekend
Jeremy
15 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
quiet
Jeremy
3 nachten verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Jeremy,We appreciate the five-star rating of your recent stay at Hilton Lexington/Downtown. Knowing that we provided you with a restful place for your visit to the city is a great compliment. Thank you for being a valued guest. Come back anytime!Sincerely,Hilton Management Team
10/10 – Uitstekend
Madison
15 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved it all. Easy to find. I used Valet. The service was phenomenal!
Madison
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Madison,We are thrilled to hear you enjoyed your stay at Hilton Lexington/Downtown. We pride ourselves in knowing your service was phenomenal. Hopefully, you will enjoy your next stay with us even more.Sincerely,Hilton Management Team
8/10 – Goed
Christine
13 mrt 2024
Positief: Netheid, personeel en service
Christine
3 nachten verbleven in maart 2024
10/10 – Uitstekend
Christopher
Reisde met partner
8 mrt 2024
Very clean and speedy service
Christopher
1 nacht verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Christopher,Thank you for staying at Hilton Lexington/Downtown. Ensuring a clean environment and efficient service is a top priority for us. We appreciate your positive feedback and look forward to serving you again.Sincerely,Hilton Management Team
10/10 – Uitstekend
stephanie
Reisde met familie
4 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always convenient to rupp and campus. Staff is wonderful
stephanie
3 nachten verbleven in februari 2024
Reactie van General Manager op 7 mrt 2024
Dear Stephanie,It was such a pleasure to welcome you to Hilton Lexington/Downtown! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we're delighted our fabulous location suited your needs well. Thank you for your glowing review and perfect rating, and we hope you return soon! Sincerely,Hilton Management Team
10/10 – Uitstekend
Lindsey
2 mrt 2024
Positief: Netheid, personeel en service
There was only 1 elevator working
Lindsey
1 nacht verbleven in maart 2024
Reactie van General Manager op 5 mrt 2024
Dear Lindsey,Thank you for choosing to stay at Hilton Lexington/Downtown. As you mentioned, some of our elevators are currently down for upgrading and require new parts. We regret any inconvenience that caused. Based on your outstanding rating, however, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.Sincerely,Hilton Management Team
6/10 – Redelijk
Amy
27 feb 2024
Amy
1 nacht verbleven in februari 2024
10/10 – Uitstekend
Rylie
27 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
Rylie
2 nachten verbleven in december 2023
Reactie van General Manager op 3 mrt 2024
Dear Rylie,Thank you! We are so happy you enjoyed being our guest at Hilton Lexington/Downtown. We look forward to seeing you again!Sincerely,Hilton Management Team
10/10 – Uitstekend
Andrew
Reisde met familie en kleine kinderen
17 feb 2024
Positief: Netheid
Very nice!
Andrew
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Andrew,Thank you for your kind words! Your satisfaction is our top priority, and we look forward to welcoming you back to Hilton Lexington/Downtown for another five-star visit.Sincerely,Hilton Management Team
4/10 – Matig
Kathleen
16 feb 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The elevators were inoperable. I got stuck on the 10th floor because the elevator would not respond. all guests had to find and use the service elevator
Kathleen
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Kathleen,Thank you so much for the feedback. We're sorry to hear about the experience you described with the elevators. This is far from the experience we want our guests to have. Our maintenance team will be sure to look into your comments further and make improvements for the future. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Please consider giving us another chance soon; we're confident that we can impress you. Sincerely,Hilton Management Team
10/10 – Uitstekend
Brittney
15 feb 2024
Brittney
1 nacht verbleven in februari 2024
10/10 – Uitstekend
Crystal
Reisde met familie
14 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay. Friendly, easy check in. Room was clean and quiet. Walkable to lots of downtown eateries and bars.
Crystal
1 nacht verbleven in februari 2024
Reactie van General Manager op 16 feb 2024
Dear Crystal,It is wonderful to know that you had an excellent experience with us. We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you, and we hope you took full advantage of our convenient location. Thank you for your great review and perfect rating, and we hope you return soon!Sincerely,Hilton Management Team
8/10 – Goed
Stacy
Reisde met familie, Reisde met familie en kleine kinderen
14 feb 2024
Positief: Netheid, personeel en service en voorzieningen
The hotel was nice. Bathroom a little rough. Looks like it had been updated but had some water damage maybe, and sink drained slow. Room was nice and clean and smelt fresh. we had a great view. Kids and myself enjoyed the pool. Nice warm water. We would stay again.
Stacy
1 nacht verbleven in februari 2024
Reactie van General Manager op 16 feb 2024
Dear Stacy,Thank you for taking the time to share your experience with us. We're thrilled you had an enjoyable overall visit, and we appreciate you mentioning our impeccable accommodations and sparkling pool. Your feedback about the bathrooms will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we look forward to your return!Sincerely,Hilton Management Team
10/10 – Uitstekend
Clariza
Reisde met familie en kleine kinderen
13 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worth the money
Clariza
1 nacht verbleven in februari 2024
Reactie van General Manager op 14 feb 2024
Dear Clariza,Thank you for choosing Hilton Lexington/Downtown! We're glad you appreciated our affordable rates and that your overall stay was pleasant. The next time you're in the area, please come see us again.Sincerely,Hilton Management Team
10/10 – Uitstekend
Darryl
9 feb 2024
Darryl
5 nachten verbleven in februari 2024
4/10 – Matig
Michelle, Reading
6 feb 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Smelled like mildew in the room
Michelle
1 nacht verbleven in januari 2024
Reactie van General Manager op 9 feb 2024
Dear Michelle,Thank you for providing your feedback. Guest comfort is a priority for us and we are sorry that you experienced an odor in your room. We will share your comments with our team so the problem can be resolved. We hope to see you again for a future stay.Sincerely,Hilton Management Team
8/10 – Goed
Joseph, Louisville
4 feb 2024
Joseph
1 nacht verbleven in februari 2024
8/10 – Goed
David
3 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness
David
1 nacht verbleven in januari 2024
Reactie van General Manager op 4 feb 2024
Dear David,Thank you for your review. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. It was a pleasure having you as our guest, and we hope you return soon.Sincerely,Hilton Management Team
10/10 – Uitstekend
Donna
Reisde met familie
3 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a great time!
Donna
1 nacht verbleven in januari 2024
Reactie van General Manager op 4 feb 2024
Dear Donna,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us, and we hope you return soon.Sincerely,Hilton Management Team
10/10 – Uitstekend
Dan, Bloomfield, KY, USA
2 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The stay was wonderful
Dan
1 nacht verbleven in januari 2024
Reactie van General Manager op 4 feb 2024
Dear Dan,Thank you for sharing your feedback. We're delighted to hear your stay at Hilton Lexington/Downtown was wonderful. Our team looks forward to welcoming you back for another delightful experience.Sincerely,Hilton Management Team
10/10 – Uitstekend
Mark
1 feb 2024
Mark
1 nacht verbleven in januari 2024
8/10 – Goed
Christina
29 jan 2024
Positief: Netheid, personeel en service
Christina
2 nachten verbleven in januari 2024
10/10 – Uitstekend
Jacob
27 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Jacob
1 nacht verbleven in januari 2024
6/10 – Redelijk
Alexander
Zakenreiziger
26 jan 2024
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Great location, friendly staff, decent bar/dining on site but old building. Fan made noise all night, shower leaked water all over, elevators out of service for half the stay, garage pass stopped working day 1 so I had to keep getting “buzzed out”. Very friendly staff though.
Alexander
4 nachten verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Dear Alexander,Thank you for taking the time to share your thoughts with us. We're glad you enjoyed our great location and experienced friendly staff. Your feedback on the room and facilities is essential as we strive to improve constantly. Sincerely,Hilton Management Team
10/10 – Uitstekend
Carolyn
Reisde met familie
26 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was AWESOME. They worked with us to get us there and accepted our late check in after flight delays. After a long day, it was greatly appreciated
Carolyn
1 nacht verbleven in december 2023
Reactie van General Manager op 26 jan 2024
Dear Carolyn,Thank you so much for the perfect rating, and we're delighted to know that our attentive team members impressed you during your visit. Please consider coming back to join us again soon. Sincerely,Hilton Management Team
2/10 – Ontzettend slecht
Holly
Zakenreiziger
25 jan 2024
Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Elevators
Elevators were broken - construction noises so bad that I could take work call. Will not be returning
Holly
2 nachten verbleven in januari 2024
Reactie van General Manager op 26 jan 2024
Dear Holly,We appreciate your feedback and your patience while we update the property. Sometimes, this work requires us to temporarily take down two of the four elevators, but there should always be at least two in service. We do our best to minimize noise and other impacts to guests during this time, and we hope you'll consider staying with us again when the renovations are complete.Sincerely,Hilton Management Team
10/10 – Uitstekend
Gregory
22 jan 2024
Gregory
1 nacht verbleven in januari 2024
10/10 – Uitstekend
Melissa
20 jan 2024
Melissa
1 nacht verbleven in januari 2024
10/10 – Uitstekend
John
Reisde met partner
19 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really clean and friendly staff. Close to everything
John
1 nacht verbleven in januari 2024
Reactie van General Manager op 21 jan 2024
Dear John,Thank you for your positive review. At Hilton Lexington/Downtown, we strive to provide our guests with a welcoming and comfortable environment, and we're glad we met your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,Hilton Management Team