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Beoordelingen van Home2 Suites by Hilton Lexington University / Medical Center

3 out of 5
Home2 Suites by Hilton Lexington University / Medical Center
126 East Lowry Lane, Lexington, KY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 537 van 841 beoordelingen" "
Gastenscore: 8 - Goed. 181 van 841 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 841 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 841 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 841 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Revenia

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great experience
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nnenia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This facility is very clean and the staff was super nice and helpful. Would definitely stay again.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Paula

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jamie

Positief: Staat van de accommodatie en faciliteiten
Very cool and friendly
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Whitney

Negatief: Personeel en service, voorzieningen
I had a terrible experience at this property. The hotel staff was not helpful with my check-in I had to call Expedia for help to resolve the issue which they did quickly. When I did check in, the hotel gave me a key card to a room that was already taken. I opened the door to someone else's room! The day of my checkout, someone opened the door to my hotel room while I was still in bed and I yelled at them to get out. I called the front desk and they said it was housekeeping. I don't know why housekeeping was coming into my room at 9am on the morning of my checkout. I might not have been so scared if they had not given me a key card to someone else's room the day before. These practices are not acceptable. Overall, a terrible experience. I will not go back.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Shelia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent facility!
1 nacht verbleven in april 2024

8/10 – Goed

Gina

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
We stayed at this hotel as a last minute change of plans. It suited our needs for sure; we just wanted an indoor pool. Indoor pool was nice and clean! The room was surface clean but could use a deep clean. The bathroom door is a sliding door and kept coming off track and there was a very loose floor tile in front of the toilet. This is not a complaint, just something management may want to address. Coffee was pretty good and the breakfast was just your average free hotel breakfast. Overall good stay! We'd go back :)
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jason

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was very clean and the staff was friendly.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is very friendly and helpful. They went out of their way to help with everything. Fresh free granny Smit apples at front desk. Clean and secure. Thanks
1 nacht verbleven in maart 2024

8/10 – Goed

Tammy, Panama

1 nacht verbleven in maart 2024

4/10 – Matig

Timothy

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom had hair all over it, the tub was not clean and strands of hair all over it. We needed the pull out bed obviously since we had 3 adults, we put the packaged sheets and blanket on it and there were tiny worms all over the blanket crawling around. Breakfast was decent but milk was out of date and spoiled. The hair dryer went between hot and cold air and at one point burnt my hair. Will not return there, which is a shame because we plan to visit our daughter at UK.
1 nacht verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Thank you for sharing your thoughts and experiences of your stay. We are sorry that you encountered so many issues. This is not our standard of execution for our rooms and we will pass this on to the leadership team to ensure it does not happen again. We hope you will give us another chance to show you how great a stay with us can be. Our location is quite convenient to the university.

10/10 – Uitstekend

Leah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice for NYE
1 nacht verbleven in december 2023
Reactie van General Manager op 27 mrt 2024
Thank you for sharing your review. We are happy to learn that we met your expectations. We hope to see you again soon.

2/10 – Ontzettend slecht

Ervan

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
My room wasn’t ready at 4:00 then when it was ready at 7:12 . Not, Tv didn’t work, jelly on remote jelly on side of bed. Had to to change my sheets. They were used. Staff didn’t apologize.
1 nacht verbleven in maart 2024
Reactie van William op 27 mrt 2024
We are sorry that your room was not ready at your check-in time. We work very hard to provide accommodations at an appropriate time and it seems we did not meet this goal on this day. Then to cleanliness issues on top of it, i understand your frustration. We sincerely apologize for the condition of your stay and hope you will give us another chance to show how great a stay here can be.

10/10 – Uitstekend

Debra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Thank you for taking the time to review your stay. We are happy to learn that we met your expectations and you enjoyed your stay. We hope to see you again

6/10 – Redelijk

yoeklin

Positief: Netheid
The room has lots of space. The corridor is cold. Though the room is generally clean but the caulk around the bath tub is black. Breakfast was served with with real utensils, glasses and plates and is good
1 nacht verbleven in maart 2024
Reactie van William op 21 mrt 2024
Thank you for reviewing your stay. We are sorry that we did not meet your expectations. We have taken your feedback and shared it with our housekeeping team.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great loved the kitchen!! Didn’t like the night stand electric does not work unless the light is on
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
Thank you for your review. We are happy to have met your needs.

10/10 – Uitstekend

RICKY

Reisde met familie
The room is perfect. There is some silly string on the walls, but that means the family before had fun as well.
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
Thank you for your review. We are glad you enjoyed your stay.

8/10 – Goed

Brandi

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The room and bathroom was very nice, however this hotel is EXTREMELY loud. The people next door left their TV on all night and kept us up all night. We could hear every ding of the elevator and every piece of ice falling out of the machine.
2 nachten verbleven in maart 2024
Reactie van William op 18 mrt 2024
Thank you for leaving a review of your stay. We understand the noise issue and apologize for the inconvenience

8/10 – Goed

Sandy

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean, solid breakfast, good value.
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
Thank you for reviewing your stay. We hope we can meet all your expectations on your next visit. We would love to hear what we could have done better.

2/10 – Ontzettend slecht

Michelle

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Thin walls. Hear everything. Dogs barking all night in rooms nearby. Drunk people in halls. Horrible water pressure. Toilet wouldn’t flush right. Bathrooms seemed dated and had a heavy sliding door for the bathroom. Cumbersome. Parking and access very tight.
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
Thank you for sharing your review. We understand that you did not have an enjoyable stay. We are sorry for the inconveniences that you experienced. We will bring your issues to our team to address them.

10/10 – Uitstekend

Tracey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was really nice and helpful. Clean!
2 nachten verbleven in maart 2024
Reactie van William op 18 mrt 2024
We are so happy that you enjoyed your stay. Thank you for sharing your views.

10/10 – Uitstekend

Jill

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the amenities of the room but the guest were way too loud for a weeknight hotel stay . Wish management would have more closely monitored the noise levels but otherwise I was happy with the hotel itself especially for this price point .
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
Thank you for leaving a review of your stay. We understand the noise issue and are working to address it. We hope you come again.

6/10 – Redelijk

Leah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast bar was minimal. Someone got into a loud verbal argument in the hallway around midnight that went on for several minutes.
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
Sorry about the noise during your stay. We do appreciate the feedback and will monitor this issue going forward. We hope you will give us another chance to show you how great a stay at our property can be.

10/10 – Uitstekend

Randy

Reisde met familie
Positief: Voorzieningen
My nephew and I went to the Lexington Comic Con this year. We stayed at this hotel because it was close to the venue. We stayed at this hotel last year when we attended the same convention and enjoyed the free breakfast and clean quiet room. So it was an easy decision to return. Staff was friendly and helpful. A great stay.
2 nachten verbleven in maart 2024
Reactie van William op 18 mrt 2024
We were happy to see you again. Thank you for sharing your experiences.

4/10 – Matig

Meredith

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
We are sorry to learn that we did not meet your expectations. We would be happy to hear how we could improve for your next stay. Thank you for taking the time to review your stay.

10/10 – Uitstekend

Amy

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was wonderful during a very difficult time for myself and I am very grateful for them!
1 nacht verbleven in maart 2024
Reactie van William op 18 mrt 2024
Thank you for taking the time to share your experience. We are so happy we could be there for you.

2/10 – Ontzettend slecht

D

2 nachten verbleven in maart 2024
Reactie van William op 27 mrt 2024
Sorry to learn that you did not enjoy your stay. We are sorry that we did not meet your expectations.

10/10 – Uitstekend

Carolyn L.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ladies at the front desk are excellent. Very helpful, friendly and accommodating in all areas .
1 nacht verbleven in februari 2024
Reactie van w op 21 mrt 2024
Thank you for recognizing our team during your stay. We are happy that they met all your expectations. We look forward to serving you again.

10/10 – Uitstekend

Tara

Reisde met een groep, Reisde met huisdieren, Reisde met familie en kleine kinderen
Nice, clean and efficient.
2 nachten verbleven in februari 2024
Reactie van William op 21 mrt 2024
Thank you for reviewing your stay

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Go elsewhere
Do not stay at this hotel. There are plenty of other places in the vicinity and there are plenty of other home to suites in Lexington. If that is your preferred brand. The cleanliness of our room was pathetic, I’ll spare you all of the details, but it included blood on the toilet seat, toilet paper in the toilet bowl Pubic hairs in the shower, etc.. The door to our bathroom would not close all the way ever even after multiple attempts to get the hotel management to rectify. The hotel manager, obviously overwhelmed and over his head simply replied that he was having staffing issues. That was it. go elsewhere.
2 nachten verbleven in februari 2024
Reactie van William op 21 mrt 2024
Thank you for sharing your review

4/10 – Matig

Donald

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dirty rooms and limited parking
We requested a non smoking room. When we arrived the first room they had to go and remove equipment. It was an ozone machine to remove cigarette smoke. Requested a move to another room which did not have a door on the bathroom. The third room was better but trash was still in the trash can. They also had a youth basketball tournament going on so we had the pleasure of listening to kids run up and down the halls screaming until after midnight. We also had the joy of listening to a barking dog below us until the owners arrived, after midnight. Please be aware of the parking as their is limited parking. We had trouble finding a parking spot because several people could not park between the lines and their was a truck pulling a trailer that took up 6 spots. Pointed it out to the attendant and they did not really care. Was hoping for a much better experience, will not stay at this hotel again.
2 nachten verbleven in februari 2024
Reactie van William op 21 mrt 2024
Thank you for sharing your review.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van William op 21 mrt 2024
Thank you for reviewing your stay

10/10 – Uitstekend

Vicki, Dunn

Reisde met huisdieren, Reisde met partner
Positief: Voorzieningen
Hard to find the driveway. Sign is low and easy to miss
1 nacht verbleven in januari 2024
Reactie van William op 21 mrt 2024
Thank you for reviewing your stay

8/10 – Goed

Jeremy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van William op 21 mrt 2024
Thank you for reviewing your stay

8/10 – Goed

Ashley

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was overall very nice. But, the room it self could use a deep clean. Area's like the bathroom door, office chair, and lamp shades were stained and could use some attention.
1 nacht verbleven in januari 2024
Reactie van William op 21 mrt 2024
Thank you for sharing your review

8/10 – Goed

Mary

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van William op 21 mrt 2024
Thank you for sharing your review

10/10 – Uitstekend

Rdhamraj

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Brent

2 nachten verbleven in januari 2024
Reactie van William op 21 mrt 2024
Thank you for sharing your review

10/10 – Uitstekend

Brent

2 nachten verbleven in januari 2024
Reactie van William op 21 mrt 2024
Thank you for reviewing your stay

8/10 – Goed

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Fred

Reisde met familie
Positief: Comfort kamer
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool was out of service, the elevator was down for part of the stay and we were on the 4th floor, then no one was present to check us out. So i had to leave the keys and a sticky note. VERY VERY DISAPPOINTING!!! Wont stay here again!
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Winter

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We were assigned three rooms. The first smelled of cigarettes masked with freshener spray. The second room had not been cleaned prior to being assigned to us. The third was clean but every sound from the room above (including bathroom trips) was heard. No one was available to man the front desk when we arrived. While we waited for someone to drive in, we had the pleasure of watching people in the lobby steal from the in hotel market. I felt sorry for the one employee that was trying to hold down the fort on Christmas eve after a coworker called off, but when you pair everything together, the trip was not getting off to a great start. But wait! Our car was broken into in the parking lot that night and when we reported it to the police, we were informed that it was very common in that part of Lexington due to the large homeless population. 16 hours. That was how long we stayed before packing up and going home. Without cameras and better lighting at the property, I would not recommend the hotel to other visitors. I do want to thank the front desk staff for helping us cover our busted window. If I had not prepaid on Expedia, I am not sure we would have stayed after the 3 room debacle,but the staff worked with Expedia to get us out of there and headed home as soon as possible.
4 nachten verbleven in december 2023

8/10 – Goed

Tonya

1 nacht verbleven in december 2023

10/10 – Uitstekend

Latisha

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Debra

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

4/10 – Matig

Charles

Negatief: Netheid, personeel en service
Our two stays at this property have included issues. First, during our stay over Thanksgiving, less
3 nachten verbleven in december 2023

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great except for the noise level at night.
3 nachten verbleven in december 2023

8/10 – Goed

KENJI

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff John was very kind. I couldn't sleep because someone was talking loudly in the elevator hall between 1:00 and 3:00 the night before, so I asked him to change my room the next morning, and he immediately changed me to another room. Thanks to this, I was able to sleep comfortably the next night.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Brenda

2 nachten verbleven in december 2023