Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 441 van 1005 beoordelingen" "
10 - Uitstekend
441
Gastenscore: 8 - Goed. 267 van 1005 beoordelingen" "
8 - Goed
267
Gastenscore: 6 - Redelijk. 164 van 1005 beoordelingen" "
6 - Redelijk
164
Gastenscore: 4 - Matig. 82 van 1005 beoordelingen" "
4 - Matig
82
Gastenscore: 2 - Ontzettend slecht. 51 van 1005 beoordelingen" "
2 - Ontzettend slecht
51
8,4/10
Netheid
8,4/10
Personeel en service
8,0/10
Voorzieningen
7,8/10
Staat van de accommodatie en faciliteiten
8,2/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Sandra, SYLMAR
Reisde met partner
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, valet & front desk very helpful & professional
Rooms, clean & spacious.
Sandra
6 nachten verbleven in mei 2024
Reactie van Moani op 14 mei 2024
Aloha, thank you for staying with us! Your kind feedback is greatly appreciated. We are glad we can offer a comfortable and relaxing stay for you. Me ke aloha pumehana(With warm regards)
10/10 – Uitstekend
Arthur Ireneusz, Red Deer
Reisde met partner
12 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank You Kindly for the staff's hospitality and friendliness . My wife and I enjoyed spending our vacation in Kauai .
Arthur Ireneusz
10 nachten verbleven in april 2024
Reactie van Moani op 14 mei 2024
Aloha, thank you so much for staying with us! Apologies for the late response, we are so glad both you and your wife enjoyed your stay here at Outrigger. We truly hope to welcome you back with open Aloha!Me ke aloha pumehana(With warm regards)
8/10 – Goed
Aaron
11 mei 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Need to upgrade rooms
Aaron
5 nachten verbleven in mei 2024
Reactie van Moani op 14 mei 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay and thank you for addressing the issue! We truly apologize for any inconvenience you have encountered, your feedback is sincerely appreciated. Me ke aloha pumehana(With warm regards)
8/10 – Goed
Robert, Stockton
Zakenreiziger, Reisde met familie
9 mei 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dining options minimal. Plus’s are the beach area, pools, mostly friendly/ helpful staff.
Robert
4 nachten verbleven in mei 2024
Reactie van Moani op 11 mei 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay. We truly apologize if at any point in time you were met with any inconvenience. We hope to welcome you back.Mahalo!
8/10 – Goed
Elowyn Abigail
Reisde met familie
9 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a very nice resort to stay at.
Elowyn Abigail
5 nachten verbleven in april 2024
Reactie van Moani op 11 mei 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay, we hope to welcome you back again!Me ke aloha pumehana(With warm regards)
10/10 – Uitstekend
Carla
6 mei 2024
Positief: Personeel en service
Carla
10 nachten verbleven in april 2024
Reactie van Moani op 8 mei 2024
Aloha, thank you for staying with us, your feedback is kindly appreciated. We are glad it looks like you enjoyed your stay & do hope to welcome you back again.Me ke aloha pumehana(With warm regards)
8/10 – Goed
Timothy, Phoenix
6 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Resort was nice, but food very expensive! Beach was not swim friendly. Staff was excellent!!
Timothy
7 nachten verbleven in april 2024
Reactie van Jodi op 6 mei 2024
Aloha Timothy,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa, Jodi Omo
6/10 – Redelijk
estee Lee, Spokane
Reisde met familie
2 mei 2024
Positief: Staat van de accommodatie en faciliteiten
It was limited dining and service was meh. Had to get a pool towel from valet. No room service available. Staff seemed like they were working short handed, which I understand fully. Housekeeping came by when they felt like it per day. It was kind of a boring resort.
estee Lee
4 nachten verbleven in maart 2024
Reactie van Jodi op 2 mei 2024
Aloha Estee Lee,Mahalo for taking the time to share your feedback, Estee Lee. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Mahalo Nui Loa,Jodi Omo
4/10 – Matig
Christine
Reisde met partner
29 apr 2024
Negatief: Personeel en service, voorzieningen
I am not pleased about having to pay for parking when the parking gate was open the entire time. There was free in and out privileges. Why do we need to pay with the gate was always open. The afternoon employees at the front desk were not pleasant.
Christine
4 nachten verbleven in april 2024
Reactie van CS op 2 mei 2024
Aloha,Thank you for choosing to stay with us at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your feedback. Due to the floods that happened a couple of weeks ago, we had an issue with the gate, and it needed to get serviced. Every guest with a vehicle pays for parking. I'm very sorry that you feel that we took advantage of you. The gates have been fixed and back in operation.Mahalo
10/10 – Uitstekend
Tiffany
Reisde met familie
29 apr 2024
Positief: Staat van de accommodatie en faciliteiten
I had the best time and lovely service!
Tiffany
6 nachten verbleven in april 2024
Reactie van Jodi op 29 apr 2024
Aloha Tiffany, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi
8/10 – Goed
Cindy
28 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked it was close to airport
I didn’t like the loud fire alarm went off twice during my stay and it was very loud and took at least 25 minutes for it to stop
I didn’t like the maid did not come everyday
Shower leaked water on floor
Staying one hour after check out is $25
Cindy
7 nachten verbleven in april 2024
Reactie van Jodi op 29 apr 2024
Aloha Cindy,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi
6/10 – Redelijk
Florence
Reisde met partner
27 apr 2024
Room dated, bed very uncomfortable, bathroom cleanliness borderline. Staff not very welcoming. Jacuzzi very dirty and smelly.
Good location.
Florence
4 nachten verbleven in april 2024
Reactie van Jodi op 29 apr 2024
Aloha Florence,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi
4/10 – Matig
Tiffany
Reisde met familie
24 apr 2024
Positief: Netheid
Negatief: Personeel en service
When we arrived for our stay we were informed that we booked a deal that was for Kauai residents only. And if we wanted the room reserved for us, we would have to pay an additional $200 a night. No assistance offered. I was made to sit in the lobby at 10:30pm with my family while I checked prices and booked our same room through a third party, Expedia. The Customer service in this situation was appalling. And the promos completely misleading. Plus we had to pay daily for parking and the water slide was closed half the time.
Tiffany
5 nachten verbleven in april 2024
Reactie van Glenda op 25 apr 2024
Aloha Tiffany and Chris,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Upon reviewing your reservation, you initially made your reservation through the Kama'aina rate for Hawaii residents which requires a Hawaii State ID upon check in. As you were unable to provide a Hawaii ID, we could do for 1 of 2 options; 1. Amend the rate to our best available rate or 2. You could book another way, which in turn you made it through expedia. I also see that we refunded the initial deposit of 395.18 back to you upon booking your new reservation. All fees are stated on expedia's website to include the daily resort charge as well as our parking fee. As for our water slide, it is open daily with modified hours from 9AM-11AM and 1PM-3:30PM daily and until 4PM Friday-Sunday. It is our sincere optimism to provide a pleasant experience on your next visit, Aloha!
10/10 – Uitstekend
Daryl
22 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
close to Beach
Daryl
3 nachten verbleven in april 2024
Reactie van Jodi op 23 apr 2024
Aloha Daryl, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo
10/10 – Uitstekend
MASAHIRO, PAIA
22 apr 2024
MASAHIRO
2 nachten verbleven in april 2024
Reactie van Moani op 14 mei 2024
Aloha, thank you so much for staying with us! We are glad it looks like you enjoyed your stay, we truly hope to have the hance to welcome you and Ohana (family) back.Me ke aloha pumehana(With warm regards)
10/10 – Uitstekend
Anna
Reisde met partner
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was so cute! I booked it because it was close to the airport and we had an early flight out… and loved it. Wish we could have stayed longer
Anna
1 nacht verbleven in april 2024
Reactie van Glenda op 21 apr 2024
Aloha Anna,We appreciate you taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!
10/10 – Uitstekend
William Edgar, Dawson
19 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was wonderful.
William Edgar
4 nachten verbleven in januari 2024
Reactie van Moani op 21 apr 2024
Aloha, thank you for staying with us! We are so glad you enjoyed your stay & would love to welcome you back. Your review is kindly appreciated, have a happy spring!Me ke aloha pumehana(With warm regards)
10/10 – Uitstekend
John Albert
Reisde met een groep, Reisde met familie
19 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great experience and great view of the ocean
John Albert
6 nachten verbleven in april 2024
Reactie van Glenda op 19 apr 2024
Aloha John Albert,Mahalo for taking the time to provide your feedback during your recent stay at OUTRIGGER Kauai Beach Resort and spa. We are delighted to know you had a great experience at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!
6/10 – Redelijk
Monica Marie
Reisde met partner
19 apr 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was half nice, half yucky...
Some parts were beautiful, some real dirty and dated.
Monica Marie
3 nachten verbleven in april 2024
Reactie van Glenda op 19 apr 2024
Aloha Monica Marie,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Your feedback is a great tool for us to identify and improve on the areas you have mentioned. We hope that you will give us the privilege to serve you in the future. Mahalo Nui Loa!
10/10 – Uitstekend
Christopher
16 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Christopher
1 nacht verbleven in april 2024
Reactie van Jodi op 17 apr 2024
Aloha Christopher, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi
8/10 – Goed
Joseph
Reisde met partner
14 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it right off the bat the airport was not a issue as far as noise and it backed right up to the ocean. I liked that it was on the east side and it was no more than a hr north or south to partake in any of the activities the island has to offer. Great kid friendly swimming area and a adult beverage dispensery near the pool had a blast would def go back.
Joseph
5 nachten verbleven in april 2024
Reactie van Moani op 15 apr 2024
Aloha, thank you for staying with us! We are glad it looks like you have enjoyed your stay so far. Thank you for your kind feedback it is very much appreciated and we hope to welcome you back on property!Me ke aloha pumehana(With warm regards)
4/10 – Matig
Brook
Reisde met familie
13 apr 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I would not recommend this hotel. Worn down and location was bad as well.
Brook
2 nachten verbleven in april 2024
Reactie van Moani C. op 13 apr 2024
Aloha, we truly apologize for the inconvenience you met during your stay. Here, at Outrigger we aim to meet our guests expectations and provide your time of relaxation. Again, we are truly sorry this was your experience, we hope to welcome you back in the future with a better outcome! Please take care and our management is on property for you if needed.Me ke aloha pumehana(With warm regards)
10/10 – Uitstekend
James
12 apr 2024
James
3 nachten verbleven in april 2024
Reactie van Jodi op 2 mei 2024
Aloha James,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo
10/10 – Uitstekend
Gilberto
12 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gilberto
3 nachten verbleven in april 2024
Reactie van Moani op 13 mei 2024
Aloha, thank you for staying with us! We are so glad it looks like you enjoyed your stay, we truly hope to welcome you back again!Me ke aloha pumehana(With warm regards)
10/10 – Uitstekend
Jennifer
Reisde met partner
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I absolutely loved our stay here! Our room, the view, the staff, the food and drink were absolutely amazing!
We will definitely be coming back to this resort!
This.location is literally a piece of paradise on earth!
Jennifer
6 nachten verbleven in maart 2024
Reactie van Glenda op 13 apr 2024
Aloha Jennifer,Mahalo for taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to experience all the hidden treasures Kauai has to offer. Mahalo Nui Loa!
8/10 – Goed
Samantha
Reisde met familie en kleine kinderen
10 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool area was very nice but they only kept the waterslide open for limited times during the day which was a disappointment. The hotel was nice but the rooms are super small and a bit outdated.
Samantha
2 nachten verbleven in april 2024
Reactie van N. Gacusan op 10 apr 2024
Aloha Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance. We apologize for the inconvenience with the limited access/closure of our slide. We have addressed this issue with our F&B Department and are working correcting the issue. Please know we in the process of upgrading and renovating our rooms later on this year. We do hope you to return and stay with us again and enjoy our new facilities and amenities. Mahalo again for taking the time for your review and comments.
8/10 – Goed
Adele
7 apr 2024
Adele
1 nacht verbleven in maart 2024
Reactie van Jodi op 8 apr 2024
Aloha Adele,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Hashimoto
10/10 – Uitstekend
David
6 apr 2024
David
4 nachten verbleven in april 2024
Reactie van Moani op 27 apr 2024
Aloha, thank you for choosing us for your stay! Your review is kindly appreciated & we hope to welcome you back.Me ke aloha me pumehana(With warm regards)
10/10 – Uitstekend
Barry
5 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breathtaking views
Barry
3 nachten verbleven in april 2024
Reactie van Guest service op 6 apr 2024
Aloha, thank you for staying with us! We appreciate your kind review & hope to welcome you back on property.Me ke aloha pumehana(With warm regards)
2/10 – Ontzettend slecht
Diana, West Hills
Reisde met een groep, Reisde met familie
5 apr 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst hotel ever. Very old. Staff at the front desk is so rude. Will never go back.
Diana
5 nachten verbleven in maart 2024
Reactie van Guest service op 6 apr 2024
Aloha, thank you for staying with us! We apologize for any inconvenience you were met with during your stay. Your review is kindly appreciated, thank you for addressing us of the concerns you had. We do hope you were able to speak with a manager at the time of issue!Me ke aloha pumehana(with warm regards)
6/10 – Redelijk
Chibuike
Reisde met partner
4 apr 2024
Positief: Netheid, personeel en service
Negatief: Voorzieningen
It was an okay resort.
Chibuike
4 nachten verbleven in maart 2024
Reactie van Guest service op 6 apr 2024
Aloha, thank you for staying with us! We apologize if you were met with any inconvenience throughout your stay. Mahalo
10/10 – Uitstekend
Jessica
Reisde met familie en kleine kinderen
2 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. My kids loved the pool, waterslide and volleyball. Saddie at the front desk was extremely helpful and gave us great tips on local places to visit.
Jessica
4 nachten verbleven in maart 2024
Reactie van Jodi op 3 apr 2024
Aloha Jessica,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo
4/10 – Matig
Felicia
Reisde met familie en kleine kinderen
1 apr 2024
Positief: Voorzieningen
Negatief: Netheid, personeel en service
We first went to Kauai Beach resort in 2019 and it was amazing! This was our second visit to the resort and the first time since it was rebranded as Outrigger. Things have changed and not for the better.
1) The property has not been well kept in the last 4 years - I am not sure if this had to do with Covid or Outrigger taking ownership - it could be both playing a factor.
2) We received an email prior to our arrival offering a room upgrade which we paid for. Once we got to the resort, the upgrade was not honored.
3) Our room was dirty - there was visible mold on the picture frames in the bathroom.
4) The breakfast buffet was one of the highlights of our first stay. That buffet has gone downhill considerably and the price per person is astronomical.
5) I made an inquiry at the front desk and the woman was very rude.
6) I inquired with Concierge Services about food trucks in the area - she was of no help whatsoever and could not even tell me where one was located.
7) On the third morning the fire alarm went off in our wing of the hotel at 5:30AM!!!! Everyone was awake and not one person from the hotel recognized or apologized for the inconvenience.
8) Since Outrigger took ownership, there is no longer a valet and not one single person offered to help us with our bags (and we were struggling with a 4 year old in tow).
9) The bartender at the poolside cafe was so rude, I walked away mid order.
Sadly I do not think we will return again.
Felicia
5 nachten verbleven in maart 2024
Reactie van Jodi op 2 apr 2024
Aloha Felicia,Mahalo for taking the time to share your feedback, Felicia. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. We sincerely apologize for the service failure you experienced. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa,
6/10 – Redelijk
Leticia
Reisde met partner
31 mrt 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property is under construction and renovation. Despite requesting an upgrade to an ocean front room, the king bed was lumpy and uncomfortable, the wall paint was peeling, the porch screen door fell off the tracks often, and the furniture looked very worn. On the flip side, the breakfast buffet was wonderful and fresh fish dinner was most excellent.
Leticia
2 nachten verbleven in maart 2024
Reactie van Jodi op 31 mrt 2024
Aloha Leticia, Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the condition of the furniture in your room. The resort will be undergoing room upgrades which will include replacing of the furniture. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi O
8/10 – Goed
Cristina
Reisde met partner
30 mrt 2024
Positief: Netheid, personeel en service en voorzieningen
Having to lug out luggage ourselves was not fun. Our room had a a broken screen door.
The views were amazing.
Cristina
3 nachten verbleven in maart 2024
Reactie van Jodi op 30 mrt 2024
Aloha Cristina,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi Omo
10/10 – Uitstekend
Denise
Reisde met partner
29 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was absolutely amazing. Great ocean view! Very clean! Comfortable bed! Will absolutely return!
Denise
6 nachten verbleven in maart 2024
Reactie van Jodi op 30 mrt 2024
Aloha Denise,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo
8/10 – Goed
Brian
29 mrt 2024
Positief: Netheid, personeel en service
Brian
1 nacht verbleven in maart 2024
Reactie van Jodi op 31 mrt 2024
Aloha Brian,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi O
10/10 – Uitstekend
Ida
Reisde met familie
28 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to relax and unwind
Ida
5 nachten verbleven in maart 2024
Reactie van Jodi op 28 mrt 2024
Aloha Ida,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo
8/10 – Goed
Neomi Capili
Reisde met partner
27 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay. Very nice property.
Neomi Capili
5 nachten verbleven in februari 2024
Reactie van Jodi op 28 mrt 2024
Aloha Neomi,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo
8/10 – Goed
frank
26 mrt 2024
Positief: Personeel en service
I will say he exterior property is pretty awesome, four pools two Jacuzzis much a little waterfalls good access to the beach friendly staff, now with that said the beach right in front of the resort is disgusting, garbage floating up from who knows where and the oil cans milk crate cartons etc etc if you walk down about 200 yards the beach is awesome, now the rooms very outdated the water pressure in the bathrooms next to none and I think every room should have a microwave in it not sure why they don't probably need more trash cans in the buildings maybe a few more ice machines and water machines definitely overpaid probably won't come back to this resort but overall I enjoyed myself.
frank
Reactie van guest service op 27 mrt 2024
Aloha, thank you for staying with us and taking the time to review! It is kindly appreciated. We do truly apologize if at any point in time you were met with an inconvenience. Thank you for addressing these issues. Me ke aloha pumehana(with warm regards)
8/10 – Goed
Gretchen
24 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Be aware that there are extra parking costs if a person rents a car while on Kauai.There is also a fee expense that was added in, but I knew about that once I made reservations. Overnight parking was something like $ 29 per night which I thought was a little high, staying at The Outrigger.
Gretchen
4 nachten verbleven in maart 2024
Reactie van Jodi op 25 mrt 2024
Aloha Gretchen,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi
8/10 – Goed
Kevin
Reisde met partner
24 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Centrally located
Kevin
6 nachten verbleven in maart 2024
Reactie van Jodi op 24 mrt 2024
Aloha Kevin,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi
6/10 – Redelijk
Jose
Reisde met familie
23 mrt 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel was nice on the outside, very nice pool. However, our room was old, the toilet and showered had leaks. the resort fees were insane. $30 for parking is insane. Over all the fees were above $500! And lastly, it was so hard to connect to the WiFi!
Jose
7 nachten verbleven in maart 2024
Reactie van Jodi op 23 mrt 2024
Aloha Jose,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!
8/10 – Goed
Loreto
Reisde met partner
21 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Receptionist lack I. Customer service. Didn’t get my towel card, didn’t notify me of room ready. Not the Expedia silver level program
Loreto
7 nachten verbleven in maart 2024
Reactie van Guest service op 23 mrt 2024
Aloha, we apologize for the inconvenience you were met with. Your feedback is kindly appreciated and addressed.Mahalo
8/10 – Goed
Jacob
Reisde met familie en kleine kinderen
21 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a beautiful facility, they had great entertainment and a nice vibe. However, the pools were ridiculously freezing and the food was outrageously priced. Our room was much smaller and not nearly as nice as I was expecting. So that was disappointing. I would probably try another resort next time.
Jacob
8 nachten verbleven in december 2023
Reactie van CS op 21 mrt 2024
Aloha,Thank you for staying at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your business and feedback. Our pools are not heated, we are sorry that the weather was on the colder side. Mahalo
6/10 – Redelijk
Glen Paul
18 mrt 2024
Positief: Netheid, personeel en service
Negatief: Voorzieningen
This facility is passed its prime, a lot of units been sold to private ownership. Bunch of noisy chickens running around but the whole island is like that.
Glen Paul
7 nachten verbleven in maart 2024
Reactie van CS op 19 mrt 2024
Aloha,We thank you for choosing the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your business and feedback. With Outrigger taking over the property, we will be going through an extensive renovation in the up coming year.Mahalo
4/10 – Matig
Jeffrey
18 mrt 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Jeffrey
3 nachten verbleven in maart 2024
Reactie van Jodi op 20 mrt 2024
Thank you for taking the time to share your feedback, Jeffrey. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Please send us a private message in detail, so we may alert a member of our team on your behalf. Mahalo Nui Loa,Jodi
2/10 – Ontzettend slecht
David
Reisde met familie
18 mrt 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On arrival they gave us a dirty room without an ocean view (we paid for an ocean view). Gave us a new room after about an hour; staff was rude about it, got to new room and the power was out of the whole building. Room quality is about a 2 star. Sheets had someone's blood on them. Charged $70 per day for parking that we were not expecting. Waves around ocean are deadly espcecially for children. Do not stay here!!!
David
7 nachten verbleven in maart 2024
Reactie van Jodi op 18 mrt 2024
Aloha David,Thank you for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi Omo
8/10 – Goed
Gary
Reisde met familie
16 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property
Gary
1 nacht verbleven in maart 2024
Reactie van Moani- Guest service op 17 mrt 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay, your review is kindly appreciated. We hope to welcome you back!Me ke aloha pumehana(with warm regards)
6/10 – Redelijk
UNURJARGAL
16 mrt 2024
UNURJARGAL
4 nachten verbleven in februari 2024
Reactie van Jodi op 18 mrt 2024
Aloha,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo