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Beoordelingen van Crowne Plaza Liverpool City Centre, an IHG Hotel

4 out of 5
Crowne Plaza Liverpool City Centre, an IHG Hotel
2 St. Nicholas Place, Liverpool, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 660 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 241 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 49 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1000 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Luc

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi net en zeer behulpzaam personeel op wandelafstand van de Abertdocks en Liverpool One shopping center
3 nachten verbleven in april 2023
Reactie van Guest Relations op 6 mei 2023
Dear Luc, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

8/10 – Goed

Maurice

3 nachten verbleven in augustus 2022

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel close to Albert Dock
Nice hotel. Walking distance to Albert dock and city center. Price -quality : Hotel is good but for this price you expect something better.
17 nachten verbleven in juni 2021

8/10 – Goed

Hendrik

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
13 nachten verbleven in juni 2021

10/10 – Uitstekend

Frank

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, lovely service great food
1 nacht verbleven in april 2024
Reactie van Johanna & CP team op 23 apr 2024
Hello FrankWe really appreciate your feedback & the time you have spent to post your reviewThank you!Hope to see you again soon

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe and secure. Great location on the level.
1 nacht verbleven in april 2024
Reactie van Johanna & CP team op 23 apr 2024
Hello KevinThank you for your feedback.I agree the hotel is such a lovely location, thank you for recognising that.See you again soon

10/10 – Uitstekend

Shaun

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, central to everything and right on the waterfront. Great staff, will definitely return
1 nacht verbleven in april 2024
Reactie van Johanna & CP team op 23 apr 2024
Thank you ShaunPleased to read your comments about the staff, it is much appreciated & motivational.Hope to see you again

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very comfortable and convenient hotel to explore Liverpool. The food was very good and the staff were friendly and efficient.
3 nachten verbleven in april 2024
Reactie van Guest Relations op 19 apr 2024
Dear Dawn, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay at the Crowne Plaza - really friendly and attentive staff, great location for getting around Liverpool. Would recommend and stay again.
2 nachten verbleven in april 2024
Reactie van Guest Relations op 16 apr 2024
Dear Andrew, Many thanks for taking the time to review your stay 5/5. I am delighted to see you had such a great time and I hope to welcome you back in the future.

10/10 – Uitstekend

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for the City. Good parking. Lovely waterfront situation.
2 nachten verbleven in april 2024
Reactie van Guest Relations op 16 apr 2024
Dear Alan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations op 16 apr 2024
Dear Laura, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

2/10 – Ontzettend slecht

Jacob

Had no running pressure in the bathroom with water for showering and barfing air-conditioning, making bad noise all night reported this to reception and was told they’re going to look into it but had no maintenance to look into it when reported next morning mentioned it and the same lady spoke to yesterday, wasn’t there
1 nacht verbleven in april 2024
Reactie van Guest Relations op 11 apr 2024
Dear Jacob, We appreciate you choosing Crowne Plaza Liverpool for your travel needs. I'm sorry for the issues you encountered during your visit. Reviews such as this go a long way in identifying areas where we can improve.I do hope to welcome you back in the future.

10/10 – Uitstekend

Jordan

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations op 11 apr 2024
Dear Jordan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Voorzieningen
Extremely well organised hotel. All of the staff were very polite and helpful.
3 nachten verbleven in april 2024
Reactie van Guest Relations op 6 apr 2024
Dear Heather, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I am delighted to see you enjoyed your stay with us. I do hope to welcome you back in the near future.

8/10 – Goed

Lorie

Positief: Netheid
Clean spacious rooms right on the waterfront. 10 min walk along the waterfront to museums & historic buildings. 5 min walk to city centre with more historic buildings and many restaurants. Fantastic gym: high quality cardio machines and weigh rack, large warm pool. Deducting one star because the in-room coffee is horrid instant and there’s no coffee machine in the lobby or coffee shop nearby.
3 nachten verbleven in maart 2024
Reactie van Guest Relations op 6 apr 2024
Dear Lorie, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I am happy to see that you enjoyed your stay with us. I do hope to welcome you back in the near future.

8/10 – Goed

Mina

Positief: Netheid, staat van de accommodatie en faciliteiten
Staff were very courteous
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 6 apr 2024
Dear Mina, Many thanks for your 4/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is nothing not to like about this hotel. Value for money. convenient to everything in Liverpool. Lovely staff. Room clean with lots of extras. I would recommend this hotel.
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 27 mrt 2024
Dear Linda, Thank you so much for your review of our hotel Crowne Plaza Liverpool. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 – Ontzettend slecht

Rhian

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 27 mrt 2024
Thank you for taking the time to review your stay. I do wish we could of resolved any issue you may of had during your stay.

6/10 – Redelijk

Mathieu

Positief: Netheid, personeel en service
TV equipment are hold No smart TV and poor internet connection check-in at 3 pm a bit late. You can get a late check out by sign-in to IHG however staff not inform you about it. Only get information about breakfast, no information about pool or gym.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 27 mrt 2024
Dear Mathieu, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain the good, and improve any negative standards of service and care. Please accept my sincere apologies if your stay was less than satisfactory. I do hope you return in the future,

10/10 – Uitstekend

Sanjay

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All loveley
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 27 mrt 2024
Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 – Uitstekend

Amber

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 17 mrt 2024
Dear Amber,Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

2/10 – Ontzettend slecht

Sharon

Reisde met familie
Booked through Expedia but they wouldn’t allow me to change reservation due to me arriving a day later
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 14 mrt 2024
Dear Sharon, Thank you for your feedback. We do hope you return in the future.

10/10 – Uitstekend

Alison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
O
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 14 mrt 2024
Dear Alison, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location on the waterfront , great helpful staff and everything went very smoothly
2 nachten verbleven in februari 2024
Reactie van Guest Relations op 6 mrt 2024
Dear Steven, Thank you for takin the time to review your stay at Crowne Plaza Liverpool. Delighted to see that you had a wonderful stay and I hope to welcome you back in the near future.

10/10 – Uitstekend

Ryan

Reisde met een groep, Reisde met familie
Positief: Voorzieningen
Amazing
1 nacht verbleven in februari 2024
Reactie van Guest Relations op 25 feb 2024
Dear Ryan, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 – Uitstekend

Mark Richard

2 nachten verbleven in februari 2024
Reactie van Guest Relations op 22 mrt 2024
Dear Mark Richard, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 – Uitstekend

spencer

1 nacht verbleven in februari 2024
Reactie van Guest Relations op 22 mrt 2024
Dear Spencer, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 – Uitstekend

john

2 nachten verbleven in februari 2024
Reactie van Guest Relations op 22 mrt 2024
Dear John, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 – Uitstekend

Peter

Liverpool sightseeing
Excellent trip to Liverpool. The hotel had everything we needed and the location was perfect.
2 nachten verbleven in januari 2024
Reactie van Guest Relations op 1 feb 2024
Many thanks for your 10/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 – Uitstekend

Robin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Dear Robin, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 – Uitstekend

Ashley

Reisde met partner
Positief: Voorzieningen
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Dear AshleyThank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

8/10 – Goed

Louise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Dear Louise, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic
Stayed for 3 nights for my daughter’s 10th birthday. We went swimming every day and she loved this. Restaurant food was decent. Parking was £54 for the duration. I found this a bit expensive. Lovely staff. The 24hr room service menu was limited but ideal for a midnight snack & considering the birthday girl only wanted skin on fries and a choc brownie it was perfect for her. Immaculate place. Deffo recommend. WiFi is the best I’ve ever used. My daughter’s favourite place so far. Will return for sure x
3 nachten verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Dear Natalie, I do hope your daughter had a very happy birthday !!!! I am delighted to see that you had an enjoyable stay with us at Crowne Plaza Liverpool. Please return in the future.

10/10 – Uitstekend

Samantha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central loca,close to shops,bars and the docks
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Dear Samantha, Delighted to see that you rated your stay at Crowne Plaza Liverpool 5/5. I look forward to welcoming you back in the future.

8/10 – Goed

Paula Q

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A localização é perfeita. O hotel é ótimo, bem confortável. Camas boas, bom banheiro. Ótimo café da manhã e restaurante. Escolheríamos esse hotel novamente. Somente 2 pontos negativos: a piscina só pode ser utilizada por crianças até as 18h. Isso não foi legal porque ficamos poucos dias e era a hora ideal, em que voltávamos para o hotel cansados e a piscina seria uma ótima opção de descanso. A limpeza do quarto também deixou a desejar. A cortina estava cheia de poeira visível ao olhar.
2 nachten verbleven in december 2023
Reactie van Guest Relations op 1 feb 2024
Many thanks for your 8/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

2/10 – Ontzettend slecht

Shenay

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Dear Shenay, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Many thanks for taking the time to review your stay at Crowne Plaza Liverpool and rate us a 10/10. I do hope you return in the near future.

10/10 – Uitstekend

Paula

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend
Stayed here as a family for my husbands 60th. We had a fantastic time and the staff did everything to make sure all was fabulous. Love this hotel and we will definitely stay here whenever we visit Liverpool again. Thank you to all the team.
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 9 jan 2024
Dear Paula, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I hope your husband had a fabulous 60th Birthday, and I am delighted you had such a lovely time. I look forward to your next visit.

2/10 – Ontzettend slecht

maya

3 nachten verbleven in december 2023
Reactie van Guest Relations op 9 jan 2024
Dear Maya, I am sad to see that you scored us a 2/10. I do wish we would of had the opportunity to turn this around. I do hope you give us another try in the future.

8/10 – Goed

Jamie

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Not bad
I found the room fine and good in terms of cleanliness but the pool area and changing rooms aren’t always clean
2 nachten verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Dear Jamie, Many thanks for passing on your much valued feedback following your recent stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain our high standards of service and care.

10/10 – Uitstekend

chris

1 nacht verbleven in januari 2024
Reactie van Guest Relations op 25 jan 2024
Dear Chris, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool and rate us a 5/5. I do hope you return in the near future.

10/10 – Uitstekend

Ann-Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Guest Relations op 9 jan 2024
Dear Ann-Marie, Many thanks for scoring your stay at Crowne Plaza Liverpool 5/5. I do hope you return in the near future.

2/10 – Ontzettend slecht

Andrew

2 nachten verbleven in december 2023
Reactie van Guest Relations op 25 jan 2024
Dear Andrew, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyable stay. We'll see you all again.
The staff were very friendly and helpful. We had trouble with the ac in our room as it was uncomfortably warm and kept blowing warm air, a lovely lady helped us by loaning us a fan and asking maintenace to have a look at it. They were very speedy and was promptly repaired. We can't wait till our next visit. The whole place was very relaxing and had a plesant atmosphere. We'll hopefully be bringing friends on our next visit.
2 nachten verbleven in december 2023
Reactie van Guest Relations op 9 jan 2024
Many thanks for scoring your stay at Crowne Plaza Liverpool 10/10. I am delighted to see you enjoyed your overall stay. I do hope you return in the near future.

8/10 – Goed

W

1 nacht verbleven in december 2023
Reactie van Guest Relations op 24 dec 2023
Thank you you your 8/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 – Uitstekend

Beverley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Guest Relations op 24 dec 2023
Dear Beverley, Thank you you your wonderful 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

2/10 – Ontzettend slecht

Martin

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Guest Relations op 24 dec 2023
Dear Martin, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am sorry to see that your stay was less than satisfactory. I do hope you return in the near future.

8/10 – Goed

Richard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
Nice hotel…a little overpriced but fine for overnight stay
1 nacht verbleven in december 2023
Reactie van Guest Relations op 24 dec 2023
Dear Richard, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I hope to welcome you back in he near future.

6/10 – Redelijk

Josie

Positief: Netheid, personeel en service
Hotel clean, very nice, room small, not a water view which we paid for, not a bad stay, breakfast was nice
2 nachten verbleven in december 2023
Reactie van Guest Relations op 17 dec 2023
Dear Josie, Many thanks for passing on your much-valued feedback following your recent stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain our high standards of service and care. I will be certain to share this with the team for future visits.

8/10 – Goed

Nia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location for a night out
The hotel itself was in a great location. We had tickets for a show at the M+S arena and food at a local restaurant. Plenty of restaurants and bars nearby. Good for couples and friend groups. The staff were lovely, everywhere was clean and the breakfast was nice. The room was a little noisy at times. We could hear other guests. We didn't use the gym and pool so can't comment on them. I would stay there again.
1 nacht verbleven in december 2023
Reactie van Guest Relations op 17 dec 2023
Dear Nia, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am glad you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon.