Een kluis op de kamer, een bureau, een strijkplank/strijkijzer
Beschikbaarheid controleren

Beoordelingen van Liverpool Inn Hotel, Sure Hotel Collection by Best Western

3 out of 5
Liverpool Inn Hotel, Sure Hotel Collection by Best Western
117 - 125 Mount Pleasant, Liverpool, England

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 154 van 812 beoordelingen" "
Gastenscore: 8 - Goed. 324 van 812 beoordelingen" "
Gastenscore: 6 - Redelijk. 190 van 812 beoordelingen" "
Gastenscore: 4 - Matig. 100 van 812 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 812 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

6,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Locatie, kamer, badkamer, personeel, ontbijt, alles prima!
1 nacht verbleven in september 2019
Reactie van liverpool op 4 nov 2019
Dear Sir or Madam, Thank you for your feedback and comments via Expedia. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Hallmark Inn

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2019
Reactie van hallmark inn op 3 jun 2019
Dear Sir or Madam, Thank you for your feedback via Expedia. Here at the Hallmark guests' satisfaction is our top priority and we are happy to see by the scores we could achieve this. We are always looking at ways to improve so your score will be passed onto the relevant departments. We hope to see you back soon! Kind regards Hallmark Inn, Liverpool

8/10 – Goed

Hasn, Amsterdam

Positief: Personeel en service
centraal gelegen in een rustige straat. Leuk oud hotel, met krakende vloeren van de boven en naaste buren.
3 nachten verbleven in november 2018
Reactie van Lucy Jones op 20 dec 2018
Dear Hasn, Thank you for your kind feedback and comments via Expedia. I am very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and I am delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Lucy Jones Reception Manager

4/10 – Matig

GeVi, Hoogkarspel

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Verouderd hotel met gebreken.
Op de foto's ziet het er leuk uit. Maar wij hadden een heel klein kamertje met gebreken. Maar een oud bureautje met 1 stoel, geen knappe kledingkast en geen bedlamp. We konden ook niet uit het raam kijken vanwege bewerkt glas.
5 nachten verbleven in september 2018
Reactie van Reception Duty Manager op 12 okt 2018
Thank you for your review. if you would like to discuss the issues you raised in more depth please dont hesitate to call the hotel.

4/10 – Matig

Laura, amsterdam

Negatief: Personeel en service, comfort kamer
Oud en klein
Ondanks de vroegtijdige melding dat één van de gasten een rolstoelgebruiker was, kregen we een hele kleine kamer toegewezen waar je bijna geen ruimte om het bed had. Ook de badkamer was klein en had alleen een bad. Er was geen mogelijkheid tot ruilen van kamer. Het ontbijt was redelijk, maar geen $7,50 waard. Algehele hygiene was niet optimaal, bloedhete oude kamers. Geen aanrader.
1 nacht verbleven in november 2017

6/10 – Redelijk

Nancy, Nederland

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Boek niet minder dan een Executive Double Room
Het personeel is vriendelijk en behulpzaam. Het ontbijt werd benede geserveerd, hie is ook de bar. Het ontbijt was uitgebreid en erg lekker. Parkeren achter het hotel is goed te doen, echter iets verderop in de straat, richting het centrum is een overdekte parkeerplaats waar je voor 8 pond per nacht kunt parkeren, je kunt echter laat in de avond en in de nacht niet de garage in of uit, dan is de garage gesloten. Het hotel is volgens mij niet zo lang geleden overgenomen door Hallmark hotels. Hiervoor was dit van Best Western en Feathers. Hierdoor zijn de kamer erg gedateerd. Ben van Hallmark hotels moderne kamer gewent echter waren deze erg muf, gehorig en gedateerd. Wij hadden een Executive Double Room en vonden deze al aardig krap, kan me niet voorstellen hoe klein de Standard rooms zullen zijn. Hierom raad ik het hotel niet snel aan en als iemand al gaat, boek dan een Executive kamer.
2 nachten verbleven in augustus 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centraal
Goede ligging toe het centrum. Net hotel en vriendelijk personeel.
Reactie van James Constantine- Reception Manager op 19 mrt 2017
Dear guest , Thank you for staying at the Hallmark Inn Liverpool I am happy to hear that you enjoyed your stay at the Hallmark Inn Liverpool Kind Regards

8/10 – Goed

Tineke, Noordwijk

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel dicht bij het centrum,erg prettig
Alles op loop afstand wat makkelijk is .

4/10 – Matig

Tommy

Positief: Netheid, personeel en service
Foto's misleidend
Kamers zijn zeer klein vergeleken met de foto's. Hangt een oud sfeertje! Koud en warm kranen zijn gescheiden. Pluspunt gratis wifi maar kan de wifi niet overal ontvangen. Klagen helpt niet. Ze doen er niks aan en nemen niet eens de moeite om te kijken er naar.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, personeel en service en comfort kamer

8/10 – Goed

Renate

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
fint og sentralt
Det var rigtig fint til prisen
3 nachten verbleven in februari 2020

4/10 – Matig

Ville

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pettymys
Valokuvat huoneista eivät vastanneet todellisuutta. Vähän epäsiisti, huonohkosti siivottu ja meluisa hotelli. En suosittele!
2 nachten verbleven in februari 2020

8/10 – Goed

James

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice hotel and near the philharmonic hall where i was going. Will stay here again.
1 nacht verbleven in maart 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Feathers in March
We had to change rooms as first room we were given had an additional single bed, the double bed was 2 singles connected together on a larger base and there were no bedside tables, the room we were moved to was much better although smaller
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Zachary chee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zachary
Staff was amazing and friendly. Hotel was clean and decoration is very nice
1 nacht verbleven in maart 2020

8/10 – Goed

Colin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel near city centre.
The room was clean average size. The wifi was said to be fast, but when I used an app on my phone to test it, I only got a speed of 4.88Mb/sec, which is slow but sufficient for most uses. I use this place as my go to hotel for when I attend concerts at the Philharmonic Hall, which is just 5 minutes away. Breakfast is self service, with a good range of selections, and is optional, as the city centre is a short walk away.
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Rob, Birmingham

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent, great location, friendly staff and clean and tidy rooms
1 nacht verbleven in maart 2020

8/10 – Goed

Dave

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The radiator was cold at night so was a bit nippy in the room. Nothing too serious though
1 nacht verbleven in maart 2020

8/10 – Goed

ciaran

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Suitable accommodation for short trip away
Was never going to be using the room much with the match on. While i was there service was very good. No complaints.
1 nacht verbleven in maart 2020

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The rooms were tiny and the breakfast was awful, service at breakfast was shocking hardly any food left and staff not willing to help out
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Owen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easy check in. Friendly sta
2 nachten verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in februari 2020

6/10 – Redelijk

Natalie

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A series of unfortunate events!
Only one member of staff on reception so was having to queue for a while at check in or when requesting a taxi. Hotel (half the street) had a power cut from 10pm til 2.30am. No emergency lighting in my room. Had to sit in the bar, which was freezing. Hotel offered no compensation for this. Upon arrival we were informed that the car park was full and spent half an hour trying to pay for on street parking, which offers a max of 2 hrs. When we got in the room we saw the car park had two spaces which were blocked by other inconsiderate hotel guests. The room was lovely, although we requested a twin and was given a double. Didnt stay for breakfast due to the parking situation. A very rare best friend getaway soured by a series of unfortunate events.
1 nacht verbleven in februari 2020

4/10 – Matig

TSAGE

After a 12-hour flight and then a 2-hour train journey, I arrived at the hotel only to be told that they didn’t have a room for me as they were undergoing renovation of their property. They told me to go to another hotel where they had made arrangements for me. So this review is not really about this property as I had to move to another property. The Disapponted rating is for the uncaring attitude shown by the hotel in not informing me in advance given that I had done the booking months earlier.
1 nacht verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel very friendly staff
1 nacht verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 – Goed

Sandra, Salisbury

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bed was really comfy. Lovely old building with tall ceilings and sash windows. Would be nice to have a blind in the bathroom as felt quite exposed in shower with light on facing large frosted window, only a minor issue. Hotel in perfect location to walk to LIPA and town centre so car can be left in hotel carpark.
2 nachten verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was filthy Full of scary people who stared at you Think they were asylum seakers we were the only English people there never again
1 nacht verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptionist very sweet Room clean Good location Breakfast choices limited
1 nacht verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 – Goed

Christina

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Mycket bra läge.
4 nachten verbleven in januari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 – Goed

Faiq

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good for what u pay for. Do recommend.
1 nacht verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely, modern room and lovely bathroom. Bed was also very comfy!
1 nacht verbleven in februari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fin beliggenhed, fin service og sejr til LFC 5 -0 Huddersfield
2 nachten verbleven in april 2019
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service
OK
Booked a twin room received a double. Luckily there was a spare room available. Unusually narrow corridors. Very stuffy. Reception staff polite professional and helpful. One lady serving at breakfast was completely unhelpful when I asked for a vegetarian option. Good location for university but expensive for what you get.
1 nacht verbleven in januari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your feedback. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Hallmark Inn Liverpool

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
2 nachten verbleven in januari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

2/10 – Ontzettend slecht

Aneesa

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting hotel! I got bedbug bites!
2 nachten verbleven in januari 2020
Reactie van Hallmark op 1 mrt 2020
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Negatief: Personeel en service
Bumped from room at last minute due to supposed plumbing leak at more central Hallmark hotel. Strange that when I popped into other hotel, no sign of plumbing or building works. Cabbie said this happens all the time.
1 nacht verbleven in oktober 2019
Reactie van Hallmark op 1 mrt 2020
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

8/10 – Goed

Rachael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Vert clean, great service, good location
Clean and good service from all workers. Bed and pillows werent most comfortable but good enough for a night or 2. Good location, walking distance from everywhere needed and good walking distance from lime street train station just a 5 minute walk. Staff were extremely helpful.
1 nacht verbleven in januari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 – Uitstekend

Niall

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in januari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in januari 2020
Reactie van Hallmark op 1 mrt 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 – Uitstekend

Nicola

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for weekend
Perfect for a weekend away. Room clean and warm with an excellent breakfast
1 nacht verbleven in december 2019
Reactie van Lucy Jones op 16 jan 2020
Dear Nicola, Thank you for your kind feedback and comments via Expedia. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Lucy Jones Reception

8/10 – Goed

Nicola

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Bathroom is the worst , side cool and 1 side hot.
1 nacht verbleven in december 2019
Reactie van Lucy Jones op 16 jan 2020
Dear Anon, Thank you for taking the time to review your experience at The Hallmark Inn, Liverpool. I'm sorry that the hotel did not live up to your expectations. Please be assured your feedback will be passed on to the relevant departments. Kind regards, Lucy Jones Reception Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in december 2019

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. poor service. the room had no curtains and was small and very squeezed. Not like the pictures show. If this is a smaller room it should have been charged less.
1 nacht verbleven in december 2019
Reactie van Lucy Jones op 16 jan 2020
Dear Anon, Thank you for your feedback and comments via Expedia. Apologies if you found your room to be small, due to us being a Grade Two listed building we are not purpose built and therefore our rooms do vary in shape and size - this is also why we have no lift. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Lucy Jones Reception