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Beoordelingen van The Hillcrest Hotel

3 out of 5
The Hillcrest Hotel
75 Cronton Lane, 0, Widnes, England

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 164 van 577 beoordelingen" "
Gastenscore: 8 - Goed. 233 van 577 beoordelingen" "
Gastenscore: 6 - Redelijk. 110 van 577 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 577 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 577 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Joop, landgraaf

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bushalte voor het hotel
Oude slecht onderhouden kamers. Schimmel in de badkamer en niet hygiënisch. Ronduit de slechtste hotel kamers die we ooit gebooekt hebben. Geen aanrader, nooit meer!

10/10 – Uitstekend

Neil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very polite and helpful, good facilities and food was good as well, well recommend for a stay.
2 nachten verbleven in april 2024

4/10 – Matig

Peter

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Staying for 1 night was plenty. The rooms have been modernised 3 years ago, however, there has been large omissions such as basic bathroom amenities which are tired and damaged. The shower failed to work at all, and when it did kick in, was happy to cover everyones temperature zone ranging from ice cold to burn your face off hot, and it does this all by itself. And dont think that even though you are on the top of the building that you wont get to hear the party, the walls are paper thin and the party will leave you tired with a disturbed nights sleep on an aging mattress. Breakfast. Not enough tables made up. No one on hand to clear tables and prep for more. The chef decided to dissappear with absolutely no food left at the self service servery for guests arrivjng, and this was not even 0845 yet. The reception and bar staff were welcoming and happy to help out and the standards of hygeine were as should be expected. Location is great too. Just be open minded when booking, its a clean room for the night.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Alison

Reisde met partner
Positief: Netheid, personeel en service
Stayed at this hotel before over the years, room was lovely, paid for a deluxe, shower in the bathroom was a disgrace, hardly any pressure, you had to hold it, mentioned when checking out and they said were aware already!!! Breakfast was disappointing, cold food, cold plates, had to ask for bread for toast. Think it might be used at present for homeless. Receptionist was lovely and friendly. Foyer area has had a refurbish and very nice.
2 nachten verbleven in januari 2024

8/10 – Goed

JANET

Positief: Netheid, personeel en service
2 nachten verbleven in januari 2024

8/10 – Goed

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very nice hotel with excellent facilities. Staff were very friendly and the food was lovely. The bedroom was ok but in need of redecoration and the restaurant was cold and not comfortable but would stay again
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Malaki

1 nacht verbleven in december 2023

6/10 – Redelijk

Elizabeth

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booked a Twin room,have normally stayed in a Double. The room was very small and the single beds were very small.!! Like Caravan single beds. Did not sleep well at all.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Ena

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very friendly Hotel all staff couldn't do enough for you, the recent re- decoration is absolutely beautiful to both the rooms and passages.
1 nacht verbleven in december 2023

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in november 2023

8/10 – Goed

Simon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent value for money
Lovely hotel and excellent value for money. Only issue was the shower was not working very well and we didn’t have to time to ask for it to be rectified.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Ken

1 nacht verbleven in november 2023

10/10 – Uitstekend

Malaki

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Brandon

1 nacht verbleven in november 2023

10/10 – Uitstekend

suzanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reception staff were lovely and welcoming and just the best
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Gemma

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is being used to hose students and homeless persons. When we arrived it was full of noisy students and we could see guests smoking out of their bedroom windows. In addition to this there were people with clear addiction issues at the property vomiting on it. We were travelling with two children and the hotel was not a safe place to take them. We had requested a slightly earlier check in (30 mins max) to allow us to get ready for a family funeral and were turned down. We did not even check in as this hotel was not suitable for habitation by paying guests.
1 nacht verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing
room was not in good order. Only 1 bedside light worked . TV aerial not connected. Bathroom and shower were tatty and needed decorating. Drainage of shower was very poor . The lift button regularly failed to connect. Breakfast food was cold and not pleasant to eat.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Eric

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
GREAT PLACE TO STAY
nice place, nice big bedrooms with brewing facilities but bathroom could do with a refurb but still enjoyed shower but it was from taps not a unit.great food loved it, good selection of drinks. very friendly and proffesional staff from the minute you get there to leaving, front desk to restuarant to domestics, defintly would stay there again and would recommend it
1 nacht verbleven in september 2023

8/10 – Goed

Dawn

1 nacht verbleven in september 2023

10/10 – Uitstekend

Caroline

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Kristian

1 nacht verbleven in augustus 2023

8/10 – Goed

Ian

1 nacht verbleven in augustus 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
there were no towels for everyone, there was hair on the bed, the shower was very bad and the breakfast was very poor.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

6/10 – Redelijk

Shaun

Zakenreiziger
Negatief: Personeel en service
Not a great place to stay, building works, unintrested staff and not exactly good value for money.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Vicky

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

8/10 – Goed

Jane

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

G

2 nachten verbleven in juli 2023

6/10 – Redelijk

Ray

1 nacht verbleven in juli 2023

8/10 – Goed

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Food and service was excellent!
Very swish entrance, room was great, comfy enough, restaurant was surprisingly good, i enjoyed the open front to the restaurant giving very airy, almost al fresco dining. I was working nearby and thoroughly enjoyed my stay. Food and service was excellent!
6 nachten verbleven in juni 2023

8/10 – Goed

Steven

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Mr Potts
Nice to see the property being updated intetnally, my room was pleasant but uncomfortably warm saying that fan and aircon unit was provided. Shame the bathroom was dated. The new mini fridge in the unit was not very effective. The meal deal was great but breakfast was poor!. Overall not a bad stay but way overpriced.
1 nacht verbleven in juni 2023

6/10 – Redelijk

Anne

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Beds in rooms were awful. Hotel being renovated. Carpets were ripped up and renovation in rooms were very noisy early in the morning. Staff were very pleasant.
2 nachten verbleven in mei 2023

4/10 – Matig

Steven

Zakenreiziger
Negatief: Netheid
Poor
I have stayed in much better for less. Unfortunately I paid a premium but the property did not match my expectation. The breakfast was poor in fact very poor! limited choice. I wont be back. The room was ok , not the cleanest and I had no TV remote.
1 nacht verbleven in maart 2023

6/10 – Redelijk

Stuart, Windsor

Reisde met partner
Nice bar area. Basic rooms, they don’t look like they have been done up for a long time and some of the interior decor has long seen better days. Shower was awful and struggled to get pressure. Breakfast restaurant was freezing cold. Not great value
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Colin

1 nacht verbleven in februari 2023

6/10 – Redelijk

Aoife

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very nice staff and restaurant looked lovely. However, rooms are very run down - doors don’t close properly, the radiator can’t be turned off, there was a hole in bathroom door…general rooms in need of a update.
1 nacht verbleven in februari 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
im led to believe it was once a great hotel, then it went downhill, it looks like they are trying to make it great again, it does need alot of work, the reception and bar areas are really nicely done, the rooms are clean and adequate, the staff are very helpfull and obliging, but theres something not quite right, managment maybe
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

James

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Paid £99 room 24 for the night, breakfast not included, the room was so tired and full of marks. We booked as a treat we got a stag room than couples room, had a velvet head board and it had finger marks from last guests in it awful wanted to go home it was filthy, oh but Reception looks fantastic but after you walk past and into rooms area it is so dirty and tired, we took pictures it was that rundown disgusting. No info whatsoever in room about restaurant when I ask reception where’s info she said we don’t put info in rooms as restaurant is a separate entity!! Hello! The big board on the roadside says Hillcreast and Restaurant, Lift did not work. Our room was next to stairs door every time someone walked through it banged!! Put a bloody hush bar on it even TLodge have these. What’s wrong with you guys where has the class gone , we stayed at Prem Lodge week before IT WAS so clean, oh it knocked spots off your filthy room half the price. You should not charge £99 it was only worth £50 with a explanation that you are getting an awful room in fact you should show people the room before they pay shame on you Hillcreast I took pictures and the are on my fb page your room should be closed down it was filthy and tired and you really did not give a toss, close the section down stop ripping nice couples off, revamp but not on the go, have a look at the pictures tired and dirty so disappointing stop selling 3rd class at first class price.
1 nacht verbleven in januari 2023

10/10 – Uitstekend

M D

1 nacht verbleven in januari 2023

6/10 – Redelijk

Sharon

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
On the outside the hotel looks amazing, the reception and restaurant to. The front of house staff were great, friendly and welcoming. Breakfast was lovely but the room it is in appears to be a little make shift, as if it is something they only thought about. The rooms and room areas we a lot different. The rooms were predominately clean and tidy, but with issues. The furniture is very dated, with draws that dont open properly and just looks very different to the polished reception. When we arrived they was a pile of dirty linen left on the floor in the hall way, and was still there the next day. Not a great look. At one point the lift was broken and they appeared to spend an amount of time looking for a member of staff to reset it, just ring a repair man! H&S would have been better served by a qualified elevator repair service than Joe from back of house. On one of the mornings it looked as if someone had been sick on the front steps and it took a little while for that to be cleaned. I think for £100 per night, they need to up their game a little. Would i stay there again, I dont know. I do need to finish that the staff were very good and approachable.
1 nacht verbleven in januari 2023

10/10 – Uitstekend

ANN

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Bob

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Kirstie

1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Andrea

Positief: Comfort kamer
Negatief: Netheid, personeel en service
2 nachten verbleven in december 2022

10/10 – Uitstekend

C

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
Very impressed. The hotel's main areas have been refurbished to a very high standard. So light, airy and fresh. Put a smile on my face as I arrived. They are in the process of updating the bedrooms, but even though ours wasn't done, it was lovely, clean, comfortable and the bed was really comfortable, with good pillows. I had an excellent night's sleep. The staff were really helpful, especially the manager. We will be back.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely surprise!
What a lovely surprise to find the foyer, bar and restaurant all refurbished. Feels amazing as you walk in. They're still in the process of doing the bedrooms, but even though ours was not done, still lovely and clean. The bed was so comfortable. The staff were very helpful, especially the manager. It was a delight.
1 nacht verbleven in december 2022

10/10 – Uitstekend

John

1 nacht verbleven in november 2022

4/10 – Matig

Romin

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022

10/10 – Uitstekend

Teirney

2 nachten verbleven in november 2022

4/10 – Matig

Paul

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022