Exterieur

Beoordelingen van Waterfront Southport Hotel

4 out of 5
Waterfront Southport Hotel
Marine Lake, Southport Promenade, Southport, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 601 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 287 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 1000 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Leo

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lawaaierig hotel , houseparty in de buurt. Veel geschreeuw van kinderen. Niet schoon kamer stonk. Rommelige indeling van kamer we hadden een suite
1 nacht verbleven in juni 2022

8/10 – Goed

Leila

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

8/10 – Goed

Beata

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel with walkable distance from local attractions.
1 nacht verbleven in mei 2024

8/10 – Goed

Lucy

Positief: Netheid, personeel en service
Was unaware property next to a demolition site although stay wasn't effected by noise. Room very comfortable - had everything I needed
2 nachten verbleven in mei 2024

8/10 – Goed

Jacqui

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff. Great location.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly and efficient staff throughout the stay and a very comfortable, clean and well presented room. Loved the power shower and the complimentary luxury toiletries! We dined in the restaurant and the food was well presented and delicious. A special mention for Ethan, the excellent barman and waiter.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Michaela

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a very stylish hotel, great car parking and so handy for town. Fabulous breakfast too.
2 nachten verbleven in april 2024
Reactie van Guest Relations op 30 apr 2024
Thank you Michaela! We are so happy you enjoyed your stay!

10/10 – Uitstekend

Carole, LONDON

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel great location, rooms perfect, staff helpful and friendly
1 nacht verbleven in april 2024
Reactie van Guest Relations Team op 16 apr 2024
Thankyou for your wonderful review, we are glad you had a lovely stay and hope to welcome you back again soon, Kind regards,

8/10 – Goed

Mr

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have just returned from our one night stay, the parking was good charged at £15 for the night. Check in was easy and our room was clean and a good size with a comfy bed, breakfast in the morning was buffet style which was very good, and we would certainly return again in the future.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 15 mrt 2024
Dear Mr, Thank you for staying with us and for these wonderful comments! The relevant departments will be thrilled it was our pleasure to have you stay with us and hope to welcome you back again soon, kindest regards Waterfront Southport Hotel

10/10 – Uitstekend

Lisa

1 nacht verbleven in maart 2024
Reactie van Waterfront Southport Hotel op 30 mrt 2024
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel.

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Waterfront Southport Hotel op 27 feb 2024
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind regards,

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a fabulous 2 night stay! The staff were welcoming and friendly. The room was large with great facilities. It had a hairdryer, iron and kettle. The breakfast was absolutely delicious in a lovely dining area. We will be back!
2 nachten verbleven in februari 2024
Reactie van Guest Relations op 20 feb 2024
Dear Jane,Thank you for staying with us and for these wonderful comments! The relevant departments will be thrilled It was our pleasure to have you stay and hope to welcome you back again in the future. Kindest regards, Waterfront Southport Hotel

8/10 – Goed

wendy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service from the start and good facilities. Excellent breakfast. The only downside for me was that the bathroom is a wet room which meant the floor was very wet after I showered and didn’t dry out.
1 nacht verbleven in februari 2024
Reactie van Front Desk op 20 feb 2024
Dear Wendy, Thanks a lot for staying with us recently. Your feedback is much appreciated, and rest assured we will take everything on board hoping to welcome you back again soon Kind Regards Waterfront Southport Hotel

10/10 – Uitstekend

Ken

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is hotel is in a lovely waterfront location with great views. The rooms are comfortable spacious and clean, breakfast was very good and the staff friendly and helpful. A great place to stay!
3 nachten verbleven in februari 2024
Reactie van Guest Relations op 20 feb 2024
Dear Ken,Thank you for coming to stay and for your lovely feedback! Your comments are so valuable to us, thanks again.Kindest regards, Waterfront Southport Hotel

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Waterfront Southport Hotel op 20 feb 2024
Dear Paul, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Reagrds,

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, comfort kamer
One night dtay
Two issues with room repairs otherwise good.
1 nacht verbleven in februari 2024
Reactie van Waterfront Southport Hotel op 20 feb 2024
Dear Robert, Thank you for staying with us and for your review. We truly appreciate it. Kind regards Waterfront Southport hotel

8/10 – Goed

Scott

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Good stay. Close to all local attractions.
2 nachten verbleven in februari 2024
Reactie van Guest Relations op 20 feb 2024
Dear Scott,Thank you and we look forward to seeing you again.Kindest Regards,Waterfront Southport Hotel

8/10 – Goed

Mark

1 nacht verbleven in februari 2024
Reactie van Waterfront Southport Hotel op 20 feb 2024
Dear Mark, Thank you for staying with us and for your review. We truly appreciate it. Kind regards,Waterfront Southport hotel

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Perfect for what I needed.
1 nacht verbleven in februari 2024
Reactie van Guest Relations op 14 feb 2024
Thankyou for coming to stay with us.

8/10 – Goed

Matthew

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Waterfront Southport Hotel op 20 feb 2024
Dear Matthew, Thank you for staying with us and for your review. We truly appreciate it. Kind regards Waterfront Southport hotel

6/10 – Redelijk

Timothy

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Avoid the breakfast
Room good, but our stay was let down by an extremely poor breakfast. I can see why it was included in the price because you wouldn’t pay for it as an extra. It was cold, left out too long & look unappetising. Basic sliced bread. Luke warm coffee. Surely it can’t be that hard to produce a breakfast.
2 nachten verbleven in januari 2024
Reactie van Guest Relations op 3 feb 2024
Dear Timothy,Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware. Kindest Regards,Waterfront Southport Hotel

8/10 – Goed

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2nd Visit
Lovely family night away. The hotel is very nice, great location.
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 3 feb 2024
Thank you so much for coming to stay wity us and we look forward to welcoming you back soon.

10/10 – Uitstekend

Shannon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 4 feb 2024
Dear Shannon, Thank you for staying with us and for your top score. We truly appreciate it. we hope to welcome you back again Kind regards, Waterfront Southport hotel

10/10 – Uitstekend

M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Waterfront Southport Hotel op 15 jan 2024
Dear Guest, Thankyou for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind regards Abby Guest relations

4/10 – Matig

Eileen

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This was our 4 year of staying here and we where really disappointed on the room when we first booked in the room seamed fine on returning after been out for evening the room hsd a really strong smell of food which was there through the night also room hsd a strong smell of sweaty feet around the bed Found this really uncomfortable felt as though the room needed a deep clean
1 nacht verbleven in december 2023
Reactie van Guest Relations Supervisor op 11 jan 2024
Dear Eileen,Thank you for staying with us and for returning to us time and time again. I am very sorry about this experience. You had relayed to me on check out your displeasure with the room and I had offered you an upgrade for your next stay. I followed that up with an email as well.Hoping to welcome you back again soon. Thank you for giving us the chance to make it up to you and to ensure that your next stay with us is absolutely perfect in every way.Warm regards,Rhonda

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous stay
Excellent hotel, very clean, made celebrating our new year fantastic, staff very friendly, any issues were resolved promptly, can’t do enough for you. Will definitely be returning.
3 nachten verbleven in december 2023
Reactie van Guest Relations op 8 jan 2024
DearSarah,Thank you for staying with us and for these wonderful comments! The team will be thrilled. It was our pleasure to have you stay and hope to welcome you back again in the future. Kindest Regards, Waterfront Southport Hotel

10/10 – Uitstekend

John

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Rhonda H op 7 jan 2024
Dear John,Thanks very much for this great review, the team really appreciate it!.All the best for the new year and hope to welcome you back soon.Warm regards,Guest Relations

8/10 – Goed

peter

Positief: Personeel en service
4 nachten verbleven in december 2023
Reactie van Rhonda H op 7 jan 2024
Dear Peter,Thank you for your feedback.Wishing you a happy 2024.Kind regards,Guest Relations

2/10 – Ontzettend slecht

Tracy

Negatief: Netheid, personeel en service
Never going again
2 nachten verbleven in december 2023
Reactie van Rhona H op 7 jan 2024
Dear Tracy,Thank you for staying with us. I'm sorry to hear that you did not enjoy your stay. This is not typical of the reviews we receive and all I can do is apologise. If you change your mind, please let us know if there is anything we could do to make your next stay a better one.Kind regards,Guest Relations

2/10 – Ontzettend slecht

Debbie

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed in one of the suites, nice spacious room but couldn't see out of the windows they were filthy 😳 if you know you are expecting guests make an effort and clean the windows its the first thing you see when walking in, i know the weather isn't that good and the windows will get dirty but come on they looked like they hadn't been cleaned in a while. Breakfast was disgusting the so xalled scrabbled egg looked like slop the bacon well over cooked and rock hard and the hash browns full of grease and well over cooked..... will not be staying here again no way.....
1 nacht verbleven in december 2023
Reactie van Rhonda H op 7 jan 2024
Dear Debbie,Thank you very much for choosing our hotel to come and stay. Your feedback is appreciated.We have window cleaners that come once a week. The suites have many large windows overlooking the lake and sea, and indeed sometimes the rain can affect the view out of the windows. I am sorry though, that you were disappointed. Apologies as well that you did not enjoy your breakfast. We are a 4-star hotel and maintain very high standards. Out of thousands of reviews, we maintain high review ratings accross all sites, but if your experience what you wanted it to be I am very sorry. The team are disappointed that you have gone away unhappy. Should you change your mind and visit in the future, we will do our utmost to look after you.Kind regards,Guest RelationsWaterfront Southport Hotel

10/10 – Uitstekend

ovidiu daniel

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Good hotels
3 nachten verbleven in december 2023
Reactie van Guest Relations Supervisor op 1 jan 2024
Thanks a lot Daniel for this top review! See you again soon.Kind regards,Rhonda H

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Guest Relations op 1 jan 2024
Thanks so much Steven, we hope to welcome you again soon!Rhonda H

10/10 – Uitstekend

Donna

1 nacht verbleven in december 2023
Reactie van Waterfront Southport Hotel op 13 dec 2023
Dear Donna, thank you for staying with us and taking the time to leave us such a positive review. We hope to welcome you back again. Warm regards, Waterfront Southport Hotel

10/10 – Uitstekend

Wayne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Waterfront Southport Hotel op 20 feb 2024
Dear Wayne, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Waterfront Southport Hotel op 6 dec 2023
Dear John, Thank you for staying with us and for your lovely feedback! Your comments are so valuable to us, and we hope to welcome you back again in the future. Kind regardsWaterfront Southport Hotel

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Birthday Treat in a very cold December
We stayed in a suite for a special occasion and picked Southport because it's on a direct line from our local train station so didn't need to take the car. Check in (and out) was easy, the lady on reception was lovely, friendly and very helpful (sorted out our late checkout). We had a drink in the bar lounge which was cosy. The room was gorgeous, beautiful views, robes, slippers and lovely and warm (-4 outside). Had room service pizzas for dinner, which was brought up by a very smart young man and all as requested, tasty and still hot. Plenty of towels, tea, coffee and bottled water. Breakfast the next morning was relaxed and staff were on top of everything, keeping the tables clean and replenishing items as they ran out. Lots of hot and cold buffet options to choose from. We had a brilliant time and thoroughly recommend this hotel. The hotel is a short walk, maybe 10 mins, stroll from the train station. Overlooks the swan lake and very quiet. Plenty of shops, cafés and restaurants in the vicinity. Had a lovely relaxed drink with entertainment (singer) and waiter service at The Grand, followed by live band and something a bit noisier at The Chophouse until the early hours. Lunch was at The Hungry Monk and was also excellent - definitely recommended
1 nacht verbleven in december 2023
Reactie van Waterfront Southport Hotel op 5 dec 2023
Dear Sara, thankyou for staying with us and for these wonderful comments! The relevant departments will be thrilled it was our pleasure to have you stay with us and hope to welcome you back again in the near future, kindest regards Waterfront Southport Hotel

4/10 – Matig

Carol

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outside our window was a disgrace. Mortar and ce ment The breakfast was luke warm on the whole very dissapointing for the price
2 nachten verbleven in december 2023
Reactie van Waterfront Hotel op 5 dec 2023
Dear Carol, thank you for staying with us and taking the time to review we are sorry you were let down on a few areas during your stay, but we hope to welcome you back again in the near future. kind regardsWaterfront Southport Hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
Great location lovely room
1 nacht verbleven in december 2023
Reactie van Waterfront Southport Hotel op 5 dec 2023
Dear Guest, thank you for staying with us and for your lovely feedback! Your comments are so valuable to us, and we hope to welcome you back again in the future. Kind regards waterfront Southport hotel.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quite shocked wasn't expecting to pay £15 car parking
1 nacht verbleven in november 2023
Reactie van Waterfront Southport Hotel op 5 dec 2023
Dear Michael, thankyou for staying with us we truly appreciate your feedback, Waterfront Southport hotel.

8/10 – Goed

Barry

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our first breakfast meal was a let down.
2 nachten verbleven in november 2023
Reactie van Waterfront Southport Hotel op 29 nov 2023
Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware.

10/10 – Uitstekend

Nick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the only issue is the parking is an extra £15 however the hotel gave me a free late check out and on the whole it is a site i would come back to.
1 nacht verbleven in november 2023
Reactie van Waterfront Hotel op 28 nov 2023
Dear Nick,Thanks a lot for staying with us recently. Your feedback is much appreciated and rest assured we will take everything on board.Hoping to welcome you back again in the near future.Kind regards,Waterfront Hotel Southport

8/10 – Goed

Karl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very nice, the only negative that we could find was the the cooked breakfast on all 4 mornings was stone cold, it was if the hotplates hadn't been turned on.
4 nachten verbleven in november 2023
Reactie van Waterfront Southport Hotel op 28 nov 2023
Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware.

10/10 – Uitstekend

Rossella

1 nacht verbleven in november 2023
Reactie van Rhonda H, Guest Relations op 16 dec 2023
Thank you so very much Rossella for this wonderful feedback! The Waterfront team are thrilled. Hoping to welcome you back again soon.

10/10 – Uitstekend

Tracy

2 nachten verbleven in november 2023
Reactie van Waterfront Southport Hotel op 13 dec 2023
Dear Tracy, thank you for staying with us and for your positive feedback. Kindest Regards, Waterfront Southport Hotel

8/10 – Goed

rachel

1 nacht verbleven in november 2023
Reactie van Waterfront Southport Hotel op 21 nov 2023
Thank you for your review and for choosing our hotel. We are thrilled you enjoyed your stay, and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Kay

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Lovely hotel, friendly helpful staff enjoyed every minute of our stay, will definitely use this hotel again
1 nacht verbleven in november 2023
Reactie van Waterfront Southport Hotel op 20 nov 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our social media pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
1 nacht verbleven in november 2023
Reactie van Waterfrot Southport Hotel op 19 nov 2023
Thank you for coming to stay and for your lovely feedback! Your comments are so valuable to us, thanks again.

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Waterfront Southport Hotel op 18 nov 2023
Dear Simon,Thank you for staying with us and for these wonderful comments! The relevant departments will be thrilled It was our pleasure to have you stay and hope to welcome you back again in the future.

8/10 – Goed

Alex

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nice hotel, would stay again
A good location in the centre of Southport. A nice restaurant and bar area with a relaxing feel. Overall good value and the best of a three night break in different hotels. Only negatives, limited breakfast options for vegans, the empty building nextdoor which tainted the view and the parking was expensive.
1 nacht verbleven in november 2023
Reactie van Guest Relations op 14 nov 2023
Thank you Alex! That's lovely to hear. Thank you for your feedback, it is much appreciated. Hoping to welcome you back again in the near future.Waterfront Southport Hotel

10/10 – Uitstekend

Sheila

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really comfy bed had a great sleep lovely full breakfast would stay again
2 nachten verbleven in november 2023
Reactie van Waterfront Southport Hotel op 5 nov 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that you had great stay with us. Your lovely feedback will be foward to team at the hotel. Feel free checkout our Facebook or Website pages for promos and offers that you might be interested. Looking forward to seeing you again soon.