Bar (ter plaatse)

Beoordelingen van Copthorne Tara Hotel London Kensington

4 out of 5
Copthorne Tara Hotel London Kensington
Scarsdale Place, Kensington, London, England

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 800 van 2657 beoordelingen" "
Gastenscore: 8 - Goed. 815 van 2657 beoordelingen" "
Gastenscore: 6 - Redelijk. 481 van 2657 beoordelingen" "
Gastenscore: 4 - Matig. 302 van 2657 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 259 van 2657 beoordelingen" "

7,6/10

Netheid

7,6/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Christianne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goed gelegen bij de ondergrondse en in een leuke en gezellige omgeving
3 nachten verbleven in februari 2024

8/10 – Goed

Robert

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly welcome and quick incheck. Good breakdfast. Staff very helpfull Clean and comfortable rooms
5 nachten verbleven in november 2023

4/10 – Matig

Cedric

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tegenvaller
Ligging ok maar comfort en isolatie viel echt tegen. Naast metro die om de 5min passeert. 2kamers naast elkaar (ook al werd dit weken op voorhand aangevraagd) was ook onmogelijk! Personeel vriendelijk
3 nachten verbleven in november 2023

8/10 – Goed

Uttara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023

6/10 – Redelijk

Inge

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Taysine

2/10 – Ontzettend slecht

Joel

Positief: Personeel en service
Negatief: Netheid

8/10 – Goed

clement

Positief: Personeel en service, voorzieningen

10/10 – Uitstekend

Ciara

2 nachten verbleven in september 2022

6/10 – Redelijk

Antonius

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Time is starting to catch up on the hotel.
3 nachten verbleven in juni 2022

6/10 – Redelijk

Johannes

Reisde met partner
Positief: Personeel en service
Oud hotel met navenante accommodatie. Goede bedden waardoor prima geslapen. Verouderde badkamer. Ontbijt slecht en smakeloos. Personeel meest vriendelijk en behulpzaam. Niet altijd even vaardig. Kortom de ‘charme’ van vergane glorie’
4 nachten verbleven in april 2022

10/10 – Uitstekend

Asma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geweldig hotel , zal zeker terug komen
3 nachten verbleven in maart 2022

10/10 – Uitstekend

Jacques

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
prima locatie omdat de conferentie waar ik aan deelnam ook in het hotel was.
1 nacht verbleven in januari 2022

4/10 – Matig

Simon

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I stay in a lot of hotels for work around London so think I can give a balanced view. I stayed at this hotel as it came within budget and the double club room promised some element of comfort/luxury- alas it didn't. On arrival, a large group were checking in, with only two on the check in desk it was an incredibly slow process. Despite checking in online when I did get to the desk this took much longer that I would usually expect. On arriving to the room- it needs some TLC, it's very tired. The windows were filthy and grimy, carpet starting to show wear, tiles in the bathroom not quite fitted properly, poor bathroom fittings, stick substance left on the table, and an ancient air conditioning unit. The air con unit just didn't work, I spent the first night roasting- I got through three bottles of water as I was so parched, and there are of course no opening windows. I did ask at reception the next day and maintenance were sent up and did fix which helped cool the room down. There are many other hotels in the area and across London charging similar prices or slightly less for a much better, nicer, higher quality experience. If you just want a room to get some kip before a flight or something then this will be fine- but don't expect too much!
2 nachten verbleven in april 2024

8/10 – Goed

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always great
1 nacht verbleven in april 2024

10/10 – Uitstekend

riccardo

Reisde met familie
Positief: Netheid, personeel en service
perfetta..un po’ vecchia però tutto bene..
3 nachten verbleven in april 2024

4/10 – Matig

Sabrina

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were really tiny and unclean but is a very convenient location, close to major transportation and in a very safe neighborhood.
6 nachten verbleven in april 2024

8/10 – Goed

Mazen

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024

6/10 – Redelijk

GIANLUCA

Reisde met familie en kleine kinderen
Positief: Personeel en service
L'hotel si trova in una posizione eccellente. E' ben collegato.
4 nachten verbleven in april 2024

4/10 – Matig

Dawn

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Old, tired, rooms. Had to sleep on a single put you up bed as didnt get twin club room booked. Unable to get access to room until after 7pm despite being told room would be available at 3pm. Clearly insufficient staff or allowing too many late checkouts.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Nesrin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Courtesy of staf specially the managers of the restaurant they make sure guest are satisfied and food was excellent in the restaurant
5 nachten verbleven in april 2024

10/10 – Uitstekend

Nicole

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is in a great location near High Street Kensington tube station and a variety of shops and restaurants. It's tucked away on a quiet but safe street so you don't get any noise at night. The room was a decent size and clean. Would definitely stay there again. A great affordable option in London.
1 nacht verbleven in april 2024
Reactie van AJ op 28 apr 2024
Dear Nicole,Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed our convenient location and found our hotel to be clean and comfortable. Your kind words mean a lot to us, and we're delighted to know that you would choose to stay with us again. We look forward to welcoming you back on your next visit to London!Kind regards,AJCopthorne Tara Team

8/10 – Goed

Paul

Positief: Netheid
Reasonable price for near to central London and very close to the tube station.
1 nacht verbleven in april 2024
Reactie van AJ op 28 apr 2024
Dear Paul,Thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient for your visit to central London. If there's anything else we can do to enhance your experience next time, please feel free to let us know. We look forward to welcoming you back soon.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Justin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is a bit dated but it was clean and staff were helpful. The room was a bit noisy due to other guests, not the hotels fault. Breakfast was ok, some of the cooked food was not very warm. Location is great, just near a tube station and buses. Lots of shops, cafes and restaurants nearby.
2 nachten verbleven in april 2024
Reactie van AJ op 28 apr 2024
Dear Justin,Thank you for your review. We appreciate your compliments regarding our helpful staff and convenient location. We apologize for any noise disturbances during your stay and for the temperature issue with the breakfast food. Your feedback helps us improve, and we'll address these concerns with our team. We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,AJCopthorne Tara Team

4/10 – Matig

Polly

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van AJ op 28 apr 2024
Dear Polly,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. If there are specific areas where we fell short or if you have any suggestions for improvement, please don't hesitate to reach out to us. Your feedback is valuable, and we would like to address any concerns you may have had.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

David and Lynn

Zakenreiziger, Reisde met partner
Great location, really great, and extensive service team more than makes up for the now aging rooms.
1 nacht verbleven in april 2024
Reactie van AJ op 28 apr 2024
Dear David and Lynn,Thank you for your review. We're delighted to hear that you enjoyed our great location and experienced excellent service from our team. We appreciate your feedback regarding our rooms, and we'll continue to strive for improvements. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

Eloisa, Clearwater

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location.
4 nachten verbleven in april 2024
Reactie van AJ op 24 apr 2024
Dear Eloisa,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's location. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Kind regards,AJCopthorne Tara Team

2/10 – Ontzettend slecht

ismail

Negatief: Netheid
2 nachten verbleven in april 2024
Reactie van AJ op 24 apr 2024
Dear Ismail,We're truly sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about the issues you encountered during your stay so we can address them accordingly. Please feel free to reach out to us directly to discuss your concerns further.We hope to have the chance to regain your trust and welcome you back for a more positive experience in the future.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wanted a relaxing stay with no hassles on a busy business trip - and this was provided well
2 nachten verbleven in april 2024
Reactie van AJ op 21 apr 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

6/10 – Redelijk

Julian

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van AJ op 21 apr 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

8/10 – Goed

Charlotte

Reisde met een groep
Positief: Netheid, personeel en service
comfortable stay in a nice area
2 nachten verbleven in april 2024
Reactie van AJ op 21 apr 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

10/10 – Uitstekend

Jury Maximilian

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ein sehr schönes Hotel, alles gut zu erreichen. Gute speisenauswahl und freundliches Personal
4 nachten verbleven in april 2024
Reactie van AJ op 21 apr 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

10/10 – Uitstekend

Eloisa, Clearwater

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, very near the subway.
3 nachten verbleven in april 2024
Reactie van AJ op 21 apr 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

10/10 – Uitstekend

Sylvia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely time great staff Thank you
2 nachten verbleven in april 2024
Reactie van AJ op 21 apr 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

10/10 – Uitstekend

Diane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything went well.
2 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Diane,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had an enjoyable stay at our hotel.Your satisfaction is our top priority, and we are thrilled to know that you found everything to your liking during your time with us. We strive to provide excellent service and a comfortable environment for all our guests, and it's rewarding to hear that we succeeded in meeting your expectations.We truly appreciate your kind words and recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future.Kind regards,AJCopthorne Tara Team

2/10 – Ontzettend slecht

Garo

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First off we didn’t get the room we originally had booked when we got there they said it was £40 more a night for that room. The room we got was small and not super clean. TV didn’t work properly. Bed was uncomfortable. Also the room across from ours were loud and he kids that were playing and making noise until 3am we called the front desk 3 times to complain but no one answered I told the front desk the next day and they said they would take care of it but the next night it was the same. We barely got any sleep the last 3 nights.
6 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Garo,We sincerely apologize for the multiple issues you experienced during your recent stay with us. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for all our guests.Rest assured, we take your comments seriously and will address them with our team to ensure that necessary improvements are made to prevent similar issues in the future. Your comfort and satisfaction are our top priorities, and we are committed to making things right.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Atsuo

2 nachten verbleven in april 2024

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are excellent
1 nacht verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear John,Thank you for your kind words! We're delighted to hear that you found our staff to be excellent. Providing exceptional service is at the heart of what we do, and it's always rewarding to receive such positive feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

Eloisa, Clearwater

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location!
1 nacht verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Eloisa,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location. We strive to provide a convenient and comfortable stay for all our guests, and we're glad to hear that we succeeded during your visit. We hope to have the pleasure of welcoming you back again soon.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Gregory

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Friendly staff, clean, but a few minor maintence issues. Good price and a very safe and walkable location.
5 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Gregory,Thank you for sharing your experience with us. We're delighted to hear that you found our staff friendly, our hotel clean, and our location safe and convenient. We apologize for any minor maintenance issues you encountered and appreciate your feedback. Rest assured, we will address these promptly to ensure a seamless experience for our guests. We hope to welcome you back again soon.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

AYODELE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Serene environment; unbelievable affordable price.
1 nacht verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear AYODELE,Thank you for your glowing review! We're thrilled to hear that you enjoyed the serene environment and found our prices to be affordable. Providing excellent value for our guests is always a top priority for us. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Kind regards,AJCopthorne Tara Team

6/10 – Redelijk

Huw

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Good location very near the tube. But there was no cold water and the toilet seat was broken. The toilet seat was partially repaired but there was never any cold water in the sink even after being reported to reception.
2 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Huw,Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient. However, we're sorry to learn about the issues you encountered with the amenities in your room. Please accept our sincere apologies for any inconvenience caused. Rest assured, we'll address these matters with our team to ensure they are promptly resolved. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service thanks
2 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Jamie,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our service during your stay. Providing excellent service is always our top priority, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable experience soon.Kind regards,AJCopthorne Tara Team

8/10 – Goed

stephen

Positief: Netheid, personeel en service en voorzieningen
Hotel is dated but please don’t change the decor as it’s the only comfortable place we can afford to come in London!!! Located near to tube and walking distance to anywhere you wish to go. Love this place
2 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Stephen,Thank you for your review and for appreciating the unique charm of our hotel's decor. We're delighted to hear that you found our location convenient for exploring London. Your feedback is valuable to us, and we're committed to maintaining the comfort and affordability that you appreciate. We hope to welcome you back for another enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Roy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Managed to book parking under the hotel, which is convenient. Family room very cramped, could have spent more for an upgrade but quite expensive already!
2 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Roy,Thank you for sharing your feedback with us. We're glad to hear that you found the parking convenient. We apologize for any inconvenience caused by the size of the family room. Your comments will be taken into consideration as we strive to improve our guests' experiences. Should you choose to stay with us again, please don't hesitate to reach out if you would like assistance with room selection or upgrades.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Magali

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Magali,Thank you for your review and for choosing to stay with us. We're pleased to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve to earn that fifth star next time, please don't hesitate to share your feedback with us. We value your input and hope to welcome you back for an even better stay in the future.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

Jerard

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent customer service.
2 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Jerard,Thank you for your wonderful review! We're delighted to hear that you experienced excellent customer service during your stay with us. Providing exceptional service to our guests is always our top priority, and we're thrilled to know that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great hotel and location ,room was good but too hot I would stay again
2 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Christine,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our hotel and found the location convenient. We apologize for the inconvenience regarding the temperature in your room. Please know that we'll address this issue to ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back on your next visit.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

Sonia

Reisde met een groep
Fantastic Hotel
1 nacht verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Sonia,Thank you for taking the time to leave us such a wonderful rating! We're delighted that you had a pleasant experience during your stay with us. If you have any suggestions for how we can further improve, please feel free to share them. We look forward to welcoming you back in the future!Kind regards,AJCopthorne Tara Team

4/10 – Matig

Ken

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van AJ op 14 apr 2024
Dear Ken,Thank you for sharing your feedback with us. We apologize for not meeting your expectations during your recent stay. We take all guest feedback seriously and will use your comments to identify areas for improvement. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to better serve you in the future.Kind regards,AJCopthorne Tara Team