Exterieur

Beoordelingen van Crowne Plaza London - Kings Cross, an IHG Hotel

4 out of 5
Crowne Plaza London - Kings Cross, an IHG Hotel
1 Kings Cross Road, London, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 395 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 369 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 148 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1003 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ingrid

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023

10/10 – Uitstekend

peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Betrouwbare hotelketen, hartelijke ontvangst, zeer behulpzaam personeel, heel handig dat er al een kamer beschikbaar was in de voormiddag zodat ik kon inchecken, voldoende liften, goede hoofdkussens, rustige kamer, op wandelafstand van St Pancras International, bushalte vlakbij het hotel
1 nacht verbleven in maart 2023

8/10 – Goed

Mark, Amsterdam

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Prima midden klasse hotel, kwam voor zakentrip Kamer was echter niet schoongemaakt. Moest ik een bordje daarvoor hangen aan de deur?
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Jeroen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dicht bij bushalte naar kings cross of toe minuten lopen
4 nachten verbleven in februari 2023

8/10 – Goed

Johannes van der

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles goed en netjes en als je nog iets wil krijg je via de receptie bijna alles voor elkaar of ze regelen het iets later voor je. Zeer vriendelijk en behulpzaam personeel. Alleen s’avonds in het restaurant een beetje beperkte kaart
3 nachten verbleven in februari 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Bulend

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi hotel en prima service
3 nachten verbleven in augustus 2022

10/10 – Uitstekend

Shahryar, Amsterdam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Positief: goede locatie met dichtbij busverbindingen alle kanten op en op loopafstand veel plekken goed bereikbaar. Mooie en schone hotelkamer met extra uitklapbare bed. Airco op kamer (essentieel tijdens hitte golf). Negatief: uitklapbare bed was erg hard. Te kleine kamer voor als je met kind bent.
8 nachten verbleven in juli 2022

8/10 – Goed

Mohamed, Vleuten

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed with two kids, nice hotel especially the staff. Such nice people, especially Miss Zohra (breakfast manager), Mr Adil and Miss Rima. They try to make sure your day starts perfectly. The gym needs a cleaning and upgrade and I was disappointed the pool was closed.
3 nachten verbleven in mei 2022

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spatious room. Everything you need for breakfast. Walkable distance King's Cross.
1 nacht verbleven in januari 2020
Reactie van Florentina op 2 mrt 2020
Dear Guest, Thank you so much for your 10/10 review. We are looking forward to welcoming you back in the nearest future. Best Regards, Florentina Guest Services manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personeel was erg aardig. Accomodatie was netjes,jammer dat de kamers klein zijn. Vond het jammer dat je voor zwembad moest betalen en dat als de kinderen gingen zwemmen steeds een volwassenen bij moest zijn ook al konden ze goed zwemmen.
3 nachten verbleven in januari 2020
Reactie van BulentV op 14 jan 2020
Hello, First of all thank you for choosing Crowne Plaza London Kings Cross. We are very glad to read that you had an amazing stay with us. We are looking forward to welcome you again. Best regards, Bulent Vatansever Guest Services Manager

8/10 – Goed

Ramnarain, Amsterdam

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kamer, locatie en ontbijt was super! Alleen als je gaat douchen wordt de badkamer wel ietsje nat doordat het glazen wand niet groot genoeg is!
2 nachten verbleven in december 2019
Reactie van BulentV op 5 jan 2020
Dear guest, We really appreciate you kind feedback. We hope to welcome you again in the nearest future. Warm regards.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ruime kamer, fijne bedden, goed ontbijt en mogelijkheid voor thee zetten. Koelkast op kamer.
7 nachten verbleven in december 2019
Reactie van BulentV op 5 jan 2020
Dear guest, We really appreciate you kind feedback. We hope to welcome you again in the nearest future. Warm regards.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kamers zijn proper en verzorgd. Zwembad is vrij klein en kleedkamers zijn gemeenschappelijk,
3 nachten verbleven in december 2019
Reactie van BulentV op 5 jan 2020
Dear guest, We really appreciate you kind feedback. We hope to welcome you again in the nearest future. Warm regards.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Goed, proper, en uitgebreid ontbijt. Enig nadeel : het metrostation is op 15 minuten wandelen.
2 nachten verbleven in december 2019
Reactie van Vahid op 17 dec 2019
Dear Sam Thank you for staying with us, we appreciate your feedback. Kind regards Vahid Saadati Guest services manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2019
Reactie van Vahid op 31 okt 2019
Dear Guest Thank you for staying with us, we appreciate your feedback. Kind regards Vahid saadati Guest Services Manager

8/10 – Goed

Anna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Decent hotel in the nice neighborhood. Staff is super helpful. Room was very clean and comfortable. There’s a street with bunch of restaurants and cafes just a couple of blocks away.
2 nachten verbleven in april 2024
Reactie van Shaun op 14 mei 2024
Thank you for sharing your wonderful feedback about your recent stay at the Crowne Plaza Kings Cross. I am thrilled to hear that you found our hotel to be located in a nice neighborhood and that you had a comfortable and enjoyable experience.Our team takes great pride in providing exceptional service, and I am pleased to know that our staff were super helpful during your stay. It's also fantastic to hear that you appreciated the cleanliness and comfort of your room. We strive to ensure that each guest enjoys a spotless and cozy environment.I'm glad you had the opportunity to explore the vibrant local area and enjoyed the variety of restaurants and cafes just a couple of blocks away. Our location is indeed one of our many advantages, and it's great to know it added to your positive experience.Thank you once again for your kind words. We look forward to welcoming you back to the Crowne Plaza Kings Cross in the near future.Warm regards,Shaun MooreGeneral ManagerCrowne Plaza Kings Cross

8/10 – Goed

Frederic

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres bien. Proche king's Cross. Chambre tres propre.
4 nachten verbleven in mei 2024
Reactie van Shaun op 13 mei 2024
Thank you for taking the time to share your kind words about your recent stay at Crowne Plaza Kings Cross. It's truly delightful to hear that you had such a positive experience with us.Our team takes great pride in providing exceptional service and ensuring that every guest feels welcome and valued during their time with us. It's fantastic to know that we were able to meet your expectations and create a memorable stay for you.

2/10 – Ontzettend slecht

Netnaphit

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very tiny washrooms small rooms
3 nachten verbleven in mei 2024
Reactie van Janith De Silva, Guest Services Manager op 11 mei 2024
Dear Netnaphit, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for sharing your experience about Crowne Plaza Hotel. We have taken note of the concern raised and will ensure that the same is shared with the team to take necessary action wherever possible. Looking forward to welcoming you back at the Crowne Plaza soon!

8/10 – Goed

Alessio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in mei 2024
Reactie van Shaun op 8 mei 2024
Thank you for gracing us with your last-minute decision to stay at our Crowne Plaza Kings Cross. Your spontaneous choice is truly appreciated, and we're delighted that you found comfort and satisfaction during your time with us.Here at Crowne Plaza Kings Cross, we're dedicated to creating memorable experiences for all our guests, whether planned or spontaneous. Your kind words encourage us to continue delivering the high standard of service we pride ourselves on.If there's anything else we can do to enhance your stay or if you have any special preferences, please feel free to let us know. Your comfort and satisfaction are our top priorities.We hope to have the pleasure of hosting you again soon, whether it's another spontaneous visit or a meticulously planned stay. Until then, safe travels and warm regards from all of us here at Crowne Plaza Kings Cross.Warm regards,

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff & good breakfast
2 nachten verbleven in mei 2024

8/10 – Goed

GLENDA, Mundare

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quite a ways from shopping and theatre district Small market area near by with lots of eateries Everything closes fairly early especially on a Saturday night
2 nachten verbleven in mei 2024
Reactie van Ciara op 4 mei 2024
Dear Glenda,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.There are plenty of choice of restaurants nearby down Exmouth Market, which is a few minutes’ walk away and the closing time for the shops and restaurants there is standard.We are also walking distance to the British Museum, Charles Dickens Museum, Transport Museum, and you can easily get to other attractions either by bus or train.The theatre district is only 15 minutes a car.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 – Goed

reza

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is new and very quiet. Room was clean and staff were helpful.
4 nachten verbleven in april 2024
Reactie van Janith De Silva, Guest Services Manager op 2 mei 2024
Dear Reza, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,

8/10 – Goed

Roseann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly,helpful hotel staff x excellent breakfast very well organised for such a big hotel. A longer walk from station to hotel than advised.
3 nachten verbleven in april 2024
Reactie van Janith De Silva, Guest Services Manager op 3 mei 2024
Dear Roseann, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza Hotel and we appreciate you taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay with us, and you were satisfied with our services and facilities.Your comments about our team members are really inspiring and will definitely be shared with our colleagues, to motivate them to continuously provide genuine hospitality service to all our guests. We look forward to seeing you again for another memorable experience at our hotel and, assuring you of our best attention and services at all times. Thank you and Best Regards,

10/10 – Uitstekend

ELISAVET

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent facilities and service, many places to visit (British Museum, Platform 9 & 3/4 Harry Poter, is about ten minutes' walk, bus stops everywhere around etc), marvellous breakfast, very clean rooms.
3 nachten verbleven in april 2024
Reactie van Shaun op 1 mei 2024
I hope this message finds you well. On behalf of the entire team at Crowne Plaza Kings Cross, I want to extend my sincere gratitude for your glowing review of your recent stay with us.It brings us immense joy to hear that you enjoyed our excellent facilities and service. Providing our guests with a comfortable and memorable experience is our top priority, and it's truly rewarding to know that we succeeded in doing so during your time with us.We are thrilled to hear that you found our location convenient and were able to explore nearby attractions such as the British Museum and Platform 9 & 3/4 from Harry Potter, both just a short stroll away. Our central location with easy access to bus stops further adds to the convenience of exploring the vibrant city of London.Additionally, we are delighted that you enjoyed our marvellous breakfast and found our rooms to be very clean. Maintaining high standards of cleanliness and providing a delicious breakfast selection are essential aspects of our commitment to excellence, and we are thrilled that you appreciated these efforts.Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests. We are grateful for your appreciation and look forward to welcoming you back for another wonderful stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing to stay at Crowne Plaza Kings Cross. We can't wait to have the pleasure of hosting you again soon.Warm regards,

10/10 – Uitstekend

Mousstafa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The room is big,clean and have a comfortable bed.Quiet and very nice.
3 nachten verbleven in april 2024
Reactie van Shaun op 1 mei 2024
I hope this message finds you well. I wanted to personally thank you for taking the time to share your wonderful feedback about your recent stay at our hotel. My name is Shaun Moore, and I am the General Manager here at Crowne Plaza Kings CrossI am thrilled to hear that you had such a pleasant experience during your stay with us. It brings me great joy to know that you found your room to be spacious, clean, and equipped with a comfortable bed. Creating a peaceful and relaxing environment for our guests is one of our top priorities, and I am delighted that we succeeded in providing you with a quiet and pleasant atmosphere.Your kind words about our hotel mean the world to us, and they serve as a testament to the hard work and dedication of our team. We take great pride in delivering exceptional service and ensuring that every guest feels comfortable and well taken care of during their time with us.Thank you once again for choosing to stay at Crowne Plaza Kings Cross. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to reach out to us.Warm regards,Shaun Moore

10/10 – Uitstekend

Joao

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Janith De Silva, Guest Services Manager op 29 apr 2024
Dear Joao, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Janith De Silva, Guest Services Manager op 28 apr 2024
Dear Kevin, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,

8/10 – Goed

Joanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Actually one of my favourite hotels in London.
1 nacht verbleven in april 2024
Reactie van Janith De Silva, Guest Services Manager op 22 apr 2024
Dear Joanne, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,

10/10 – Uitstekend

bonnie, Edmonton

Reisde met partner
The rooms are spacious and very clean. Lots of amenites included. Very close to coffee places and pubs.
1 nacht verbleven in april 2024
Reactie van Ciara op 21 apr 2024
Dear BonnieThank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with the amenities and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, excellent, friendly staff, only 10 mins walk to King's Cross. Bus 63 came regularly, the are also cabs about 4 mins from Kings Cross. Parking spaces are at the hotel.
2 nachten verbleven in april 2024
Reactie van Shaun op 20 apr 2024
It sounds like you had a fantastic experience at the Crowne Plaza Kings Cross! It's always a pleasure to hear about friendly staff and convenient amenities. If you enjoyed your stay, leaving a review or mentioning your positive experience can be a great way to show appreciation. It seems like the hotel's location and transportation options made your visit even more enjoyable. If you plan to visit again, you know you have a reliable option for accommodation.

10/10 – Uitstekend

Vincenzo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quality of service is very good . Dining options in hotel are limited , however appreciate the possibility yo get uber delivery.
5 nachten verbleven in april 2024
Reactie van Janith De Silva, Guest Services Manager op 15 apr 2024
Dear Vincenzo, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza and we appreciate you taking the time to share your feedback with us. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team to take necessary action. We do hope that you will visit us again in the near future and look forward to serving you once again! Thank you and Best Regards,

10/10 – Uitstekend

Ed

3 nachten verbleven in april 2024

6/10 – Redelijk

Sara, Mansfield

Reisde met familie
Positief: Netheid, personeel en service
Had an ok stay. Room was tiny, even by London standards. Other than that it’s a pretty average hotel.
1 nacht verbleven in april 2024
Reactie van Shaun op 15 apr 2024
Thank you for taking the time to address my feedback. I appreciate your understanding regarding the size of the room. Despite this, I found the Crowne Plaza to be a comfortable stay overall.I look forward to possibly returning in the future and experiencing more of what the hotel has to offer.Best regards,

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to get to from kings x and the staff very accommodating. Room lovely and bed super comfy! Thankyou
1 nacht verbleven in april 2024
Reactie van Shaun op 15 apr 2024
Thank you so much for your kind words! I'm thrilled to hear that you found our hotel convenient and our staff accommodating. It's fantastic to know that you enjoyed your lovely room and had a super comfy bed to rest in.We appreciate your feedback and hope to welcome you back for another great stay in the future!Warm regards,

10/10 – Uitstekend

Rupinder

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were super friendly and helpful for such a busy hotel
2 nachten verbleven in april 2024
Reactie van Shaun op 15 apr 2024
Thank you very much for your kind words about our staff! It means a lot to us that you found them super friendly and helpful, especially in the midst of a busy period.We take great pride in our team's dedication to providing excellent service, and we're delighted to hear that it made a positive impact on your stay.We hope to welcome you back to our hotel soon for another enjoyable experience!Warm regards,

10/10 – Uitstekend

Vincenzo

5 nachten verbleven in april 2024
Reactie van Ciara op 16 apr 2024
Dear Vincenzo,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 – Goed

Markus

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr nett. Sauber. Gutes Frühstück. Bushaltestelle 50m vor der Tür.
3 nachten verbleven in april 2024
Reactie van Shaun op 10 apr 2024
Vielen Dank für Ihr freundliches Feedback zu Ihrem Aufenthalt in unserem Hotel. Mein Name ist Shaun Moore, und es freut mich sehr zu hören, dass Sie mit unserem Service zufrieden waren.Es ist immer schön zu hören, dass unsere Gäste die Sauberkeit und das gute Frühstück genossen haben. Auch freut es uns, dass Ihnen die Lage des Hotels gefallen hat, mit der Bushaltestelle nur 50 Meter von unserer Tür entfernt.Wir bemühen uns stets, unseren Gästen einen angenehmen Aufenthalt zu bieten, und Ihr Lob ist eine Bestätigung dafür, dass wir auf dem richtigen Weg sind.Sollten Sie in Zukunft wieder Pläne für einen Aufenthalt in unserer Stadt haben, würden wir uns sehr freuen, Sie erneut bei uns begrüßen zu dürfen. Bitte zögern Sie nicht, uns zu kontaktieren, wenn wir Ihnen in irgendeiner Weise behilflich sein können.Nochmals vielen Dank, dass Sie sich für unser Hotel entschieden haben. Wir freuen uns darauf, Sie bald wieder bei uns willkommen zu heißen.Herzliche Grüße,

10/10 – Uitstekend

Andrea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for my daughter’s audition at Urdang, the staff were friendly and welcoming and the room was good.
1 nacht verbleven in april 2024
Reactie van Shaun op 11 apr 2024
Thank you so much for choosing to stay with us during your daughter's audition at Urdang! We are thrilled to hear that you found our location convenient and that your overall experience with us was positive.It warms our hearts to know that our staff made you feel welcome and that you found them friendly during your time with us. Providing exceptional service with a warm smile is something we strive for, so it's fantastic to hear that we succeeded in making you feel at home.We're also delighted that you found your room to be comfortable and suitable for your needs. Your comfort and satisfaction are of the utmost importance to us, and we are pleased to hear that we met your expectations.We hope that your daughter's audition went wonderfully and that the entire experience was memorable for both of you. If there is anything else we can do to enhance your stay or if you plan to visit the area again, please do not hesitate to reach out.Thank you once again for your kind words, and we look forward to welcoming you back to [Hotel Name] in the future!Warm regards,

8/10 – Goed

Nicholas

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Quite a walk from tube station but easy to get bus or taxi. Breakfast not the cheapest but was of decent standard
1 nacht verbleven in april 2024
Reactie van Shaun op 8 apr 2024
Thank you for sharing your feedback with us following your recent stay at the Crowne Plaza Kings Cross.I am delighted to hear that you found our hotel to be a nice place to stay. Your comfort and satisfaction are our top priorities, and I am pleased that you enjoyed the overall experience.I understand that our location, while offering a serene ambiance, may involve a bit of a walk from the tube station. I'm glad to know that you found it convenient to utilize the nearby bus or taxi services for transportation. Should you ever need assistance with travel arrangements during your next visit, our dedicated concierge team is always available to assist.Furthermore, I am pleased that you found our breakfast offerings to be of a decent standard. We strive to provide a variety of delicious options to cater to different preferences, ensuring a satisfying start to the day for our guests.Your feedback is invaluable to us as we continually work to enhance the guest experience. Thank you for choosing Crowne Plaza Kings Cross for your stay, and we hope to have the pleasure of welcoming you back soon.Warm regards,Shaun MooreGeneral ManagerCrowne Plaza Kings Cross

10/10 – Uitstekend

Maxine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
An impressive reception area! Breakfast was delicious with plenty of choice. Beds were comfy.
1 nacht verbleven in april 2024
Reactie van Janith De Silva, Guest Services Manager op 7 apr 2024
Dear Maxine, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.

8/10 – Goed

Oscar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, but tiny rooms. Sofa bed was incredibly uncomfortable and the sofa bed mattress was torn… good overall, but for the luxury property it claims to be it should have been more carefully maintained
1 nacht verbleven in maart 2024
Reactie van Shaun op 4 apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words about our property and are pleased to hear that you found it to be overall enjoyable.We sincerely apologize for the inconvenience you experienced with the sofa bed. Your comments have been shared with our maintenance team for immediate attention. It is our priority to ensure that all aspects of our property are well-maintained and up to the standards befitting a luxury establishment.We value your feedback as it helps us to identify areas where we can improve and enhance the guest experience. We hope that despite this issue, you were still able to have a pleasant stay with us.Once again, thank you for choosing to stay at our hotel. We hope to have the opportunity to welcome you back and provide you with a flawless experience that truly reflects the luxury we strive to offer.Warm regards,

10/10 – Uitstekend

Sum

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and convenient place to stay in London
5 nachten verbleven in maart 2024
Reactie van Shaun op 4 apr 2024
Thank you for choosing to stay with us during your time in London, and for taking the time to share your positive feedback! We are delighted to hear that you found our hotel to be very nice and convenient.At [Hotel Name], we strive to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to know that we succeeded during your stay.We hope to have the pleasure of welcoming you back for another memorable visit the next time your travels bring you to London.Warm regards,

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Shaun op 4 apr 2024
Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us! We are delighted to hear that you found Crowne Plaza Kings Cross to be a nice place to stay.It is our pleasure to know that our location suited your needs, and we are especially thrilled to hear that our staff provided you with excellent service. At Crowne Plaza Kings Cross we strive to ensure that every guest feels welcomed and cared for, and it's wonderful to hear that nothing was too much trouble for our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 – Goed

Shuk Fan Shirley

Reisde met familie en kleine kinderen
Positief: Personeel en service
Renholdet til rommet var ikke helt fornøyd,det lå noe prislapp, noe nøtter under sengen før før
4 nachten verbleven in maart 2024
Reactie van Shaun op 2 apr 2024
Takk for at du valgte å bo hos oss på [Hotellnavn]. Vi setter stor pris på tilbakemeldingen din, og beklager på det sterkeste at renholdet på rommet ikke var helt som forventet.Din komfort og tilfredshet er vår høyeste prioritet, og vi vil umiddelbart ta tak i dette for å sikre at alle våre rom oppfyller de høyeste standardene for renhet og kvalitet.Vi beklager for ulempen og forsikrer deg om at vi allerede har satt i gang tiltak for å løse dette problemet. Vår rengjøringsstab vil gjennomgå rommet nøye for å fjerne eventuelle spor av prislapper eller nøtter som ble funnet under sengen.Vi setter stor pris på at du tok deg tid til å informere oss om dette, da det gir oss muligheten til å forbedre og sikre at fremtidige opphold oppfyller dine forventninger.Vennligst ikke nøl med å ta kontakt med resepsjonen dersom det er noe mer vi kan gjøre for å gjøre oppholdet ditt bedre. Vi håper at vi får muligheten til å ønske deg velkommen tilbake til [Hotellnavn] og vise deg den ekte gjestfriheten vi er kjent for.Med vennlig hilsen,

10/10 – Uitstekend

Alan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Kings X and easy to get to, very nice facilities and great breakfast. Would stay here again.
2 nachten verbleven in maart 2024
Reactie van Shaun op 2 apr 2024
Thank you so much for taking the time to share your feedback about your recent stay with us Crowne Plaza Kings Cross We are delighted to learn that you enjoyed our convenient location near Kings Cross and found our facilities to your liking.It's fantastic to hear that you particularly enjoyed our great breakfast! We strive to offer a variety of delicious options to start your day off right.We are thrilled to read that you had such a positive experience and that you would consider staying with us again. It would be our pleasure to welcome you back for another enjoyable stay whenever your travels bring you back to the area.If there is anything we can do to make your future stays even more comfortable and enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for your kind words, and we look forward to hosting you again soon.Warm regards,

8/10 – Goed

Francisco

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean, nice people, good location, close to Kings Cross Station. Good breakfast.
5 nachten verbleven in maart 2024
Reactie van Ciara op 31 mrt 2024
Dear Francisco,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

6/10 – Redelijk

Jeff

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
At 4-stars and reasonably highly rated, my expectations were higher. The location is not convenient for to any Underground locations, requiring a 10-12 minute walk to either of the closest. The area does not have many shops or restaurants, it's mostly a quiet residential area. On the map it looked like it would be more central than it felt. And don't be mislead by the name King's Cross... It's certainly not named after the station, it's named after the road.
1 nacht verbleven in maart 2024
Reactie van Ciara op 30 mrt 2024
Dear Jeff,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.We are conveniently located a 12-minute walk from Kings Cross St Pancras, and 10 minutes from Farringdon station or 3-5 minutes on the bus. There are plenty of choice of restaurants nearby down Exmouth Market, which is a few minutes’ walk away. We are also walking distance to the British Museum, Charles Dickens Museum, Transport Museum, and you can easily get to other attractions either by bus or train.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 – Goed

Barbara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet clean and conveniently located in London. Excellent breakfast buffet.
1 nacht verbleven in maart 2024
Reactie van Ciara op 30 mrt 2024
Dear Barbara,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 – Goed

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean and comfortable but further away from the London Underground than I expected.
2 nachten verbleven in maart 2024
Reactie van Shaun op 25 mrt 2024
Thank you for your feedback! We're glad to hear that you found our hotel clean and comfortable. We always strive to provide a pleasant stay for our guests.We understand that the distance from the London Underground was not what you expected. We apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will take them into consideration as we continue to improve our services.We hope that despite this, you were still able to enjoy your time in London. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your choosing to stay with us and hope to welcome you back in the future!Kind RegardsShaun