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Beoordelingen van Harbour Hotel Richmond

4 out of 5
Harbour Hotel Richmond
152-158 Richmond Hill, Richmond, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 289 van 657 beoordelingen" "
Gastenscore: 8 - Goed. 200 van 657 beoordelingen" "
Gastenscore: 6 - Redelijk. 92 van 657 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 657 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 657 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mirjam

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in augustus 2022
Reactie van Assistant Front Office Manager op 31 aug 2022
Thank you for taking your time to leave a review. We hope to welcome you again!Yours sincerely, Bryony DriscollAssistant Front Office Manager

8/10 – Goed

Andreas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend hotel op een mooie lokatie
8 nachten verbleven in december 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
veel te kleine bedden
Het bed was veel te smal. Bij de receptie aangegeven, na bij betaling konden we een kamer krijgen met een groter bed. Wij zijn hierop niet ingegaan. Later, een andere medewerkster, bij de receptie weer naar een andere kamer/bed gevraagd. Nu kon het wel, zonder bijbetaling, alleen de kamer was in het basement.

10/10 – Uitstekend

Hannah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We all loved it thanks so much
1 nacht verbleven in april 2024
Reactie van Rooms Division Manager op 24 apr 2024
We are delighted, thank you Hannah!

8/10 – Goed

Paul, Lackawaxen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed our stay, excellent location
3 nachten verbleven in april 2024
Reactie van Rooms Division Manager op 24 apr 2024
Thanks Paul!See you again soon we hope.

8/10 – Goed

Kristie

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff were lovely.
1 nacht verbleven in april 2024
Reactie van Rooms Division Manager op 24 apr 2024
We take pride in the service that we provide our guests, thank you!

10/10 – Uitstekend

Ella

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Rooms Division Manager op 27 mrt 2024
Thanks Ella, Hope to see you again soon!

10/10 – Uitstekend

Kate

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel.
3 nachten verbleven in maart 2024
Reactie van Richmond Harbour Hotel op 26 mrt 2024
Thank you for your review. We hope to see you soon.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the artsy decor.
2 nachten verbleven in maart 2024
Reactie van Rooms Division Manager op 23 mrt 2024
Thank you Amanda, we do too!See you soon

2/10 – Ontzettend slecht

Kate

Reisde met partner
Negatief: Personeel en service
We had a good night but were very disappointed at the lack of tea and coffee in the bedroom. We then went down to breakfast and they told us we couldn’t have a table as we hadn’t booked. When we checked in, we were told that breakfast was between 7am and 10am and to go down whenever we liked. We weren’t told to book a table. It completely spoilt our stay.
Reactie van RHH op 20 mrt 2024
Dear Kate,We provide tea and coffee in the rooms. There is a machine in the cupboard. If you ever run out of tea bags or coffee pods we have a 24x7 reception that you can call to request for more. In regards to breakfast it does get booked to capacity but theres always the option of room service. I do apologize for the inconvenience caused and hope that you stay with us again. Shoul you need any assistance please feel free to reach out to our reception team and we will be more than happy to help.

8/10 – Goed

El

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, great decor, v nicely done, our room was upgraded which was generous. Reception staff were perfect. Strange to have an internal window in our room and as we were on the ground floor was v dark, great for one night but otherwise too depressing with no natural light. Restaurant/bar had a lot of potential, beautifully airy and light, gorgeous decor and great food but poor service and attention to detail. Once you managed to get a member of staff they were amazingly friendly and great, but seemed to be a lot of staff busy being unorganised, and forgetting things, which was strange. Teamwork needs to be better. Overall lovely stay we walked into town, park opposite, lots of great restaurants and pubs so nice anniversary break.
1 nacht verbleven in maart 2024
Reactie van Russell op 5 mrt 2024
Dear El,Thank you for choosing to stay with and sharing your feedback.We have noted your room preference for a room with a view for any future visits. I have passed on your feedback to the management for improvements in service. We would love to see you stay with us again so we can exceed your expectations. Kind regards,Russell

8/10 – Goed

Dinah

Positief: Netheid, staat van de accommodatie en faciliteiten
Lovely stay
2 nachten verbleven in februari 2024
Reactie van Russell op 26 feb 2024
Dear Dinah,Thank you for your review. We cant wait to see you again.Kind regards,Russell

8/10 – Goed

Fiona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Russell op 26 feb 2024
Thank you for your review. We cant wait to see you again.Kind regards,Russell

8/10 – Goed

Victoria

Reisde met partner
Positief: Netheid, voorzieningen
The room was comfy and nice. Service was slow in the restaurant. Good location to explore Richmond. Have to pay for parking. The spa was included and we accessed the swimming pool, sauna and steam room which were nice- wouldn’t have wanted to pay extra for it though.
2 nachten verbleven in januari 2024
Reactie van Russell op 30 jan 2024
Thank you so much for choosing to stay with us.We hope to see you soon so we can exceed your expectations.Kind regards,Russell

10/10 – Uitstekend

Yasmine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect staycation
Amazing, super clean facilities! Perfect for a spa break or staycation.
1 nacht verbleven in januari 2024
Reactie van Russell op 30 jan 2024
Dear Yasmine,Thank you for your kind review.Cant wait to see you again.KInd regards,Russell

10/10 – Uitstekend

Zoe

1 nacht verbleven in januari 2024
Reactie van Russell op 26 feb 2024
Thank you for your review. We cant wait to see you again.Kind regards,Russell

10/10 – Uitstekend

Joanne

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely fabulous stay . Staff @ reception very friendly . Rooms are amazing . The only disappointing thing I can say is it’s very expensive to park your car. I do think that should be free . £15 for one day !
1 nacht verbleven in januari 2024
Reactie van Russell op 30 jan 2024
Dear Joanne,Thank you for choosing to stay with us .We appreciate your kind feedback and hope to see you again.Kind regards,Russell

8/10 – Goed

Nabihah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Russell op 26 feb 2024
Thank you for your review. We cant wait to see you again.Kind regards,Russell

8/10 – Goed

Tamzin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Russell op 26 feb 2024
Thank you for your review. We cant wait to see you again.Kind regards,Russell

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Rooms Division Manager op 29 dec 2023
Thank you for your review!Best Wishes

8/10 – Goed

Jayne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Rooms Division Manager op 28 dec 2023
Thank you Jayne,Hope to see you again soon!

10/10 – Uitstekend

maxine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Simply lovely.
8 nachten verbleven in december 2023
Reactie van Rooms Division Manager op 28 dec 2023
Thank you Maxine, Hope to see you again soon!

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice breakfast lovely spacious room
2 nachten verbleven in december 2023
Reactie van Rooms Division Manager op 28 dec 2023
Thank you Gary! Wee are glad you enjoyed breakfast!See you again soon

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Rooms Division Manager op 11 dec 2023
Dear Paul, Thank you for your score!Hope to see you again soon

10/10 – Uitstekend

Edward

1 nacht verbleven in december 2023
Reactie van Rooms Division Manager op 10 dec 2023
Thank you Edward,Hope to see you again soon!

10/10 – Uitstekend

DAVID

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Likeable staff Beautiful decor Great location
1 nacht verbleven in december 2023
Reactie van Russell op 8 dec 2023
Thank you for choosing to stay with us.We hope to see you stay with us again in the near future.Kind regards,Russell

10/10 – Uitstekend

Martin David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel, bathroom amazing
1 nacht verbleven in december 2023
Reactie van Russell op 8 dec 2023
Thank you for choosing to stay with us.We hope to see you stay with us again in the near future.Kind regards,Russell

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great ambience, hospitality and clean/serene pool/spa area. So picturesque, truly appreciated the thoughtfulness from the team, birthday desert plus room upgrade🌟 Thank you!
1 nacht verbleven in november 2023
Reactie van Rooms Division Manager op 30 nov 2023
Dear Andrea, Thank you for taking the time to share your comments following your most recent stay! We are glad you had such a wonderful timeHope to see you again soon,Richmond Harbour Hotel

10/10 – Uitstekend

Ken

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and beautiful deco in the reception and dining areas. Russell upgraded our room on arrival which was a nice surprise
1 nacht verbleven in november 2023
Reactie van Rooms Division Manager op 30 nov 2023
Dear Ken, Thank you for taking the time to share your comments following your most recent stay! We hope to see you again soon.Richmond Harbour Hotel

10/10 – Uitstekend

John

1 nacht verbleven in november 2023
Reactie van Russ op 24 nov 2023
Thank you for rating your experience with us.Kind regards,Richmond Harbour Hotel

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A great hotel.
A lovely hotel with extremely helpful and friendly staff. The room, although described as a smaller double was more than big enough with a good sized bed. The room was very clean and well equipped. I would recommend this hotel for a visit to Richmond.
1 nacht verbleven in november 2023
Reactie van Russ op 24 nov 2023
Dear David,Thank you for rating your experience with us.Kind regards,Richmond Harbour Hotel

6/10 – Redelijk

Natasha

Positief: Comfort kamer
Negatief: Netheid, personeel en service
Second and final time staying - disappointed
We were upgraded, which was lovely, but overall, we were disappointed with the room. The room had several issues: - dirty display cushions (photo attached) - behind bathroom sink was very dirty. Viable when in the shower - The towel rail is too hot. My partner has scarred themselves, all from the smallest of touches - leak issue in bathroom ceiling (photo attached) - parking is listed as free on hotels.com, but I learnt it was £15 for 24 hours at check-in My biggest issue is we were charged twice. We pre-paid via hotels.com. Later that evening, we learnt via the credit card app that Harbour Hotel had applied the night fee again after taking the £50 holding fee. We informed the hotel on checkout. They apologised and organised a refund. A part refund has been issued but not the full amount!
Display cushion dirty
Leak in bathroom ceiling
1 nacht verbleven in november 2023
Reactie van Russ op 24 nov 2023
Dear Natasha,Thank you for sharing your feedback. We have circulated your feedback to the management team for necessary improvements.We hope you choose to stay with us again so we can create a better experience for you.Kind regards,Richmond Harbour Hotel

8/10 – Goed

Edward

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Rooms Division Manager op 9 nov 2023
Thank you Edward,Hope to see you again soon

6/10 – Redelijk

Max

Positief: Netheid, staat van de accommodatie en faciliteiten
Wanted it to be so much more
Being open the stay fell below our expectations. We have enjoyed dining at the Gate several times over the years and their Sunday roasts had been exceptional. This time however its clear they have changed, the chicken didnt have a brown or crisp skin, just two leg/thighs chopped. The yorkshire puddings shop bought, sadly way below the previous high standards. The Room we stayed in although nice, we were woken up at 5am as trolleys shifting what looked like towels for the Gym outside our window and then moved past 4 times which ruined our lie in. Also the coffee machine and kettle housed nicely had no socket to plug in so had to all be taken out and set up on the dressing table, rather random and not thought through? The free Gin provided in room is a nice touch you think, however not including the tonic for this removes any geasure as a bit of a gimmik. Wanted to share as we would be keen to return in the future to the area but would most likely try one of the many neighbouring hotels
1 nacht verbleven in november 2023
Reactie van Rooms Division Manager op 9 nov 2023
Dear Max, Thank you for your comments surrounding your most recent stay. They have been passed onto the various departments for review.

8/10 – Goed

MOHAMAD

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Rooms Division Manager op 9 nov 2023
Thank you Mohamad.Hope to see you again soon

10/10 – Uitstekend

Charlotte

2 nachten verbleven in oktober 2023
Reactie van Russ op 24 nov 2023
Thank you for rating your experience with us.Kind regards,Richmond Harbour Hotel

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful grounds & welcoming staff at first instance. The feel of the building is elegant (it has a lovely fresh ambience) & inviting, combined with the surrounding nature it really is a special place. The spa facilities brilliant & a sure attraction. Our room was close enough to it so great placement provided (ground floor room is nearer a mini not so busy car park so swap to another floor if a light sleeper). Complimentary drinks (birthday) a nice touch. Oh the in house restaurant scallops just amazing, a must visit overall.
1 nacht verbleven in oktober 2023
Reactie van Rooms Division Manager op 9 nov 2023
Dear Andrea, Thank you for sharing such an honest and detailed review following your most recent stay with us.Hope to see you again soon

2/10 – Ontzettend slecht

Abraham

Negatief: Personeel en service
Avoid
Poor service and Unreasonable staff / management. Delayed my check in and wouldn't even give me 1 hour extra to check out at 12 pm even though the next guest was checking in at 3 pm
1 nacht verbleven in oktober 2023
Reactie van Russell op 28 okt 2023
Dear Abraham,Thank you for your review. We hope you choose to stay with us again so we can exceed your expectations. Kind regards,Richmond Harbour Hotel

10/10 – Uitstekend

Angus

1 nacht verbleven in oktober 2023
Reactie van Russell op 28 okt 2023
Thnka you for your feedback. We hope to see you soon.

8/10 – Goed

Cora

1 nacht verbleven in oktober 2023
Reactie van Rooms Division Manager op 9 nov 2023
Thank you CoraHope to see you again soon!

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very welcoming arrival and offered an upgrade to a superior room - bliss!
1 nacht verbleven in oktober 2023
Reactie van Rooms Division Manager op 11 okt 2023
Hi Amanda, We are delighted you had such a wonderful time! Isn't a complimentary upgrade just great!See you again soon

10/10 – Uitstekend

Shaun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Russell op 29 sep 2023
Dear Shaun,Thank you for your review.We hope to see you soon.Kind regards,Russell

10/10 – Uitstekend

RICARDO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and cosy room
1 nacht verbleven in september 2023
Reactie van Russell op 29 sep 2023
Dear Ricardo,Thank you for choosing to stay with us.We hope to see you soon.Kind regards,Russell

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great situation and good hotel
1 nacht verbleven in september 2023
Reactie van Russell op 29 sep 2023
Dear Paul,Thank you for sharing your feedback.We hope to see you soon.Kind regards,Russell

10/10 – Uitstekend

Daniel

1 nacht verbleven in september 2023
Reactie van Russell op 28 okt 2023
Thank you for your feedback, we hope to see you soon.

10/10 – Uitstekend

Christopher

2 nachten verbleven in september 2023
Reactie van Rooms Division Manager op 21 sep 2023
Thanks Christopher, See you again soon!

10/10 – Uitstekend

Alessandro

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, professional staff
1 nacht verbleven in september 2023
Reactie van Rooms Division Manager op 21 sep 2023
Dear Alessandro, Thank you for such kind comments, See you again soon Laura

10/10 – Uitstekend

Sally

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a fabulous stay Thank You everyone so friendly and helpful
1 nacht verbleven in september 2023
Reactie van Rooms Division Manager op 21 sep 2023
Dear Sally, It was a pleasure welcoming you to Richmond Harbour See you again soon Laura

8/10 – Goed

lawrence

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Rooms Division Manager op 4 sep 2023
Hope to see you again soon Lawrence

8/10 – Goed

DAVID

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A nice hotel with a decent spa
The hotel was good, a comfortable room with air con and the spa was great with a proper pool. Service at the hotel was OK. One receptionist asked what day it was when booking breakfast and two other staff struggled to resolve a relatively minor issue. Parking is limited - if you can’t get into the parking outside there aren’t too many other local options. The additional charges for breakfast and spa use are clearly noted but still add up even on a short break. Breakfast was good both days (we tried different options) and the restaurant was good and reasonably priced. The location is excellent, lots of green space locally and a short walk to the river. Plenty of food and drink options in the centre of Richmond. A longer walk to Kew Gardens or local rail and tube services - or hire a scooter / bike.
2 nachten verbleven in september 2023
Reactie van Rooms Division Manager op 4 sep 2023
Dear David, Thank you for sharing such a detailed account following your most recent stay with us. We hope to see you again soon Laura