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Beoordelingen van Holiday Inn Express London - Earl's Court, an IHG Hotel

3 out of 5
Holiday Inn Express London - Earl's Court, an IHG Hotel
295 North End Road, London, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 400 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 447 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 1000 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Annie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Jan op 18 dec 2023
Many thanks for your comments we really appreciate this

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Up to expectations
Very good location and friendly staff. All you expect from a Holiday In Express.
4 nachten verbleven in november 2021
Reactie van Kieron op 15 nov 2021
Thank you so much for your feedback.

10/10 – Uitstekend

Paulus

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend hotel in Londen W14
Goede prijs/kwaliteitverhouding. Ruime kamer; comfortabele bedden en een uitstekende badkamer/douche met toilet. Vanwege coronacrisis werden we voorzien van een ontbijtpakket ipv het buffet. Erg sober!
1 nacht verbleven in juli 2020
Reactie van Kieron op 16 jul 2020
Thank you for your review. We hope to welcome you back again soon! Kind regards

4/10 – Matig

M

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slecht , schimmel, oude kamers, schimmel badkamer, gordijnen onder de schimmel
1 nacht verbleven in december 2018

8/10 – Goed

A., Eindhoven

Positief: Netheid, personeel en service en comfort kamer
Goed, schoon en net hotel
Goed hotel met aardig personeel. Nette, schone kamer/badkamer, elke dag wordt de kamer gedaan. Goed ontbijt buffet. 5-10 minuten lopen van metrostation West Brompton, Londen centrum in 15-20 minuten.
3 nachten verbleven in oktober 2018

8/10 – Goed

Dana, Haarlem

Positief: Netheid, personeel en service en comfort kamer
Fijn, net hotel!
Erg fijn hotel, vriendelijk personeel. Goede bedden. Airco op de kamer. Goede verduister gordijnen. Dubbele ramen, dus weinig geluid. Nette badkamer. Vond het ontbijt goed, maar was fijn geweest als er buiten de jam ook gewoon wat beleg was geweest, kaas/vlees, maar dat zal wel Nederlands zijn 😉. Ontbijt bestaat verder uit, wit brood/bruin brood, bacon, scrumbled eggs, worstjes, witte bonen in tomaten saus. Porridge, ontbijtgranen. Croisantjes, mini muffins. En natuurlijk koffie, thee, en jus ‘dorange. 2 verschillende metro stations op 10min. Lopen. Vanaf beide ben je met een 15/20min. District line in het centrum. Ideaal!
3 nachten verbleven in augustus 2018
Reactie van Ugne op 16 aug 2018
Dear Guest, Thank you for your time and effort writing this feedback. It is extremely important to us so we could improve our service. We are pleased to hear that you enjoyed your stay with us and we are looking forward to welcome you back in the future!

8/10 – Goed

Mitra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2017

8/10 – Goed

sébastien

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très pratique pour relier Londres et le métro a moindre coût
2 nachten verbleven in mei 2024
Reactie van jan op 20 mei 2024
Dear SebasienMany thanks for your kind review we are glad you enjoyed your stay with us and hopefully look forward to welcoming you again soon.Kind RegardsHiex Earls Court

8/10 – Goed

Karin Marie

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Convenient and fantastic breakfast
3 nachten verbleven in maart 2024
Reactie van Marinela op 18 mei 2024
Dear Karin,Thank you for your feedback! We're delighted to hear you found our location convenient and enjoyed the fantastic breakfast. We look forward to welcoming you back soon!Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Valerie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location for transport, nights out and fine dining options. Close to museums and tourists sites
1 nacht verbleven in mei 2024
Reactie van Marinela op 15 mei 2024
Dear Valerie, Thank you for your feedback! We're delighted to hear that you found our hotel's location convenient for transportation, nightlife, and dining options. Being close to museums and tourist sites is certainly a plus! Thank you for choosing to stay with us, and we hope to welcome you back again soon.Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Christoph

Reisde met familie
Positief: Netheid, personeel en service
Das Zusatzbett wer durchgelegen
2 nachten verbleven in mei 2024
Reactie van Jan op 13 mei 2024
Dear ChristopheMany thanks for your response firstly I am sorry that your stay was not as enjoyable as we would of liked. I am truly sorry that you found the additional bed was saggy and we are going to investigate these issues that you have brought to out attention, I truly hope you will give us another opportunity of staying with us again.Kind RegardsJanetGuest Services Manager

10/10 – Uitstekend

Brad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean hotel Staff very friendly and helpful Would recommend.
1 nacht verbleven in mei 2024
Reactie van Marinela op 6 mei 2024
Dear Brad,Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean and our staff friendly and helpful. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit!Best Regards,MarinelaFront Office Manager

8/10 – Goed

Stuart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel and its staff are fine and it provides good value for money. Our room was clean and comfortable and even though it looked out onto the main road noise was not an issue. However the surrounding area is a bit flaky and both underground stations are about ten minutes walk away.
1 nacht verbleven in april 2024
Reactie van Marinela op 28 apr 2024
Dear Stuart,We appreciate your feedback! It's great to hear that you found our hotel and staff satisfactory, and that you enjoyed the cleanliness and comfort of your room. Thank you for choosing to stay with us!Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Edwin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For me the cleaning was a huge plus and the front desk was friendly and amazing. Let's not forget the free breakfast that was included.
4 nachten verbleven in april 2024
Reactie van Marinela op 17 apr 2024
Dear Edwin,Thank you for sharing your positive experience with us! We're delighted to hear that you found our cleaning services exceptional and that our front desk team provided friendly and amazing service. We're also glad you enjoyed our complimentary breakfast. Your satisfaction is our priority, and we look forward to welcoming you back again soon!

10/10 – Uitstekend

wilma

3 nachten verbleven in maart 2024
Reactie van Marinela op 28 apr 2024
Dear Wilma,Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us. We look forward to welcoming you back in the future!Best Regards,MarinelaFront Office Manager

6/10 – Redelijk

Alan Infante

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Muy buena ubicación considerando el precio con acceso a transporte público. Lo malo es la calidad del desayuno, cuarto diminutos en condiciones lamentables.
4 nachten verbleven in maart 2024
Reactie van Marinela op 31 mrt 2024
Dear Alan, Thank you for sharing your experience with us. We're glad to hear that you found our hotel's location convenient and accessible to public transport. We appreciate your feedback regarding the breakfast quality and will take it into account for future improvements. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Best Regards,MarinelaFront Office Manager

8/10 – Goed

Gabriela

Reisde met familie
Positief: Netheid, voorzieningen
Instalaciones deterioradas
3 nachten verbleven in maart 2024
Reactie van Marinela op 28 mrt 2024
Dear Gabriela,Thank you for your review ! We're delighted you enjoyed your stay with us. We look forward to welcoming you back in the future! Regards Paris Gebon Guest Service Assistant

10/10 – Uitstekend

Diana G

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff was amazing! Location was perfect within walkable distance from transportation. I would recommend or stay again.
2 nachten verbleven in maart 2024
Reactie van Marinela op 25 mrt 2024
Dear Diana,Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience with our staff and that our location suited your needs perfectly.It's fantastic to know that you would recommend us and that you'd consider staying with us again. We would be honoured to welcome you back anytime!Best Regards,MarinelaFront Office Manager

8/10 – Goed

Rüdiger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice quiet stay, interesting area, 2 metro stations nearby, we have been here several times and were never disappointed. A small fridge wouldn't be bad, especially if you need to refrigerate medication
1 nacht verbleven in maart 2024
Reactie van Marinela op 25 mrt 2024
Dear Rudiger,Thank you for your kind review! We're delighted to hear that you enjoyed a nice and quiet stay in our hotel and found the area interesting. It's wonderful to know that our proximity to the metro stations met your needs.We appreciate your feedback regarding the fridge suggestion, especially for storing medication. We'll certainly take this into consideration for future improvements.We're grateful for your continued loyalty and look forward to welcoming you back for another excellent stay!Bes Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Demosthenes

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel staff are excellent in dealing customer service The are professional and knowledgeable whatever your needs
4 nachten verbleven in maart 2024
Reactie van Marinela op 23 mrt 2024
Dear Demosthenes,Thank you for your feedback!We are delighted to hear that our hotel staff provided excellent customer service. They are dedicated professionals who are well-equipped to assist with any of your needs. We hope to have the pleasure of welcoming you back again soon!Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Girish

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in maart 2024
Reactie van Marinela op 23 mrt 2024
Dear Girish,Thank you for your feedback!We hope to have the pleasure of welcoming you back again soon!Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfekt für einen Städtetrip
4 nachten verbleven in februari 2024
Reactie van Marinela op 13 mrt 2024
Dear Martin,Thank you for your kind words! Your satisfaction is our priority. We look forward to welcoming you back on your next visit!Best Regards,MarinelaFront Office Manager

8/10 – Goed

Erika

Positief: Netheid, personeel en service en voorzieningen
The hotel and staff were great, but the lobby and dinning area need’s updated
1 nacht verbleven in december 2023
Reactie van jc op 1 mrt 2024
Dear ErikaThank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regards Jean-Claude - Night Manager

10/10 – Uitstekend

Stefan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nettes personal und saubere (wenn auch etwas kleine) Zimmer.
3 nachten verbleven in februari 2024
Reactie van Marinela op 13 mrt 2024
Dear Guest, Thank you for your kind words! We're delighted to hear that you enjoyed your stay and appreciated our staff. Your satisfaction is our priority, and we're glad you found the breakfast selection and service to your liking. We look forward to welcoming you back on your next visit!Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very handsome waiter and personal
3 nachten verbleven in februari 2024
Reactie van jc op 1 mrt 2024
Dear Martin Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regards Jean-Claude - Night Manager

8/10 – Goed

Emmanouil

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleaning and room quality fine. However, although i requested a quiet room and told before check-in that i will get an annex room, got a room facing the main street. Result was an interrupted sleep and constant road noise. This was corrected after complaining the next morning but still one night lost. Breakfast good but coukd use some variety especially in hot options. Breakfast staff extremely friendly.
Reactie van jc op 1 mrt 2024
Dear EmmanouilThank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regards Jean-Claude - Night Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Outdated room, good breakfast
Give the reviews of the hotel, I was expecting better. It was a bit of a let-down. I don't know the value for money for others, but I paid over 155£ a night and I was expecting better because I've stayed in nicer rooms for less money, even in London. The room was very outdated. It was dusty (a good vacuuming needed), the couch my kids slept on was uncomfortable, dirty and broken. They got a blanket that was big enough for one person and one of them was never covered at night. The chair was dirty, first I thought it was old and scratched but after I cleaned it, it was shiny again. The door handle was broken, the tap was rusty and there was absolutely no storage whatsoever. Very poor amenities, a kettle and only 2 cups even though the room was made for 4 people. The service was good and when I told the reception that my pillow had blood stains on it they immediately changed it. Breakfast was good and abundant. The guys who tended breakfast tables were friendly. However I did notice a guy who filled milk dispenser throw plastic jugs in a common trash bin. I hoped they would get recycled. The area was nice, next to two bus stops and a 5 min walk from the underground, with some very nice eateries around. Overall, will probably not stay again. And when 155£ is considered a good deal for this kind of a room, I'll simply not visit London and vacation elsewhere.
4 nachten verbleven in februari 2024
Reactie van Marinela op 20 feb 2024
Dear Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON - EARL'S COURT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments!Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Gary

1 nacht verbleven in februari 2024
Reactie van Marinela op 20 feb 2024
Dear Gary,Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,MarinelaFront Office Manager

8/10 – Goed

Gary

Zakenreiziger
Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van Marinela op 20 feb 2024
Dear Gary,Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Rena

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well located and easy transport links
2 nachten verbleven in januari 2024
Reactie van Marinela op 7 feb 2024
Dear Rena,Thank you for your positive feedback! We're thrilled you enjoyed your stay, and we appreciate your kind words about our room, location, and exceptional service. We look forward to welcoming you back in the future!Best regards,MarinelaFront Office Manager

2/10 – Ontzettend slecht

Liliana, Thorold

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van jc op 1 feb 2024
Dear LilianaThank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We Sorry you did not enjoy your stay and hope that you will give us the opportunity to serve you again in the future. kind regards Jean-Claude - Night Manager

10/10 – Uitstekend

Craig

1 nacht verbleven in januari 2024
Reactie van Marinela op 29 jan 2024
Dear Craig, Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,MarinelaFront Office Manager

6/10 – Redelijk

KAM WAH

Reisde met familie
Positief: Netheid
房間的燈光超暗,執拾行李也很辛苦,光線昏暗 沒有行李架，沒有牙膏牙刷。 另外酒店員工除了一位男性員工外 三天接觸的其他員工完全欠缺笑容。 此酒店介乎三個地鐵站之間 一般都要行10幾至20分鐘 要推行李頗為辛苦 早餐選擇不多，但幾好味
2 nachten verbleven in januari 2024
Reactie van Jan op 29 jan 2024
Dear KamMany thanks for your comments we really appreciate you taking the time to respondKind RegardsJanetGuest Services Manager

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall, the helpful and cheerful staff and hotel were a good value. The breakfast included was also an excellent bonus and one of the major reasons for our choosing them. Good people working to please their customers!
3 nachten verbleven in januari 2024
Reactie van Jan op 29 jan 2024
Dear PeterMany thanks for taking the time to respond we really appreciate thisKind RegardsJanetGuest Services Manager

10/10 – Uitstekend

Raeil

Positief: Netheid, personeel en service
7 nachten verbleven in januari 2024
Reactie van Marinela op 29 jan 2024
Dear Raeil, Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Lucas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay a few nights to visit london.
2 nachten verbleven in januari 2024
Reactie van Marinela op 29 jan 2024
Dear Lucas,Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,MarinelaFront Office Manager

8/10 – Goed

giovanni

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Marinela op 29 jan 2024
Dear Giovanni. Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,MarinelaFront Office Manager

8/10 – Goed

Marion

5 nachten verbleven in december 2023
Reactie van jc op 1 feb 2024
Dear Marion Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regards Jean-Claude - Night Manager

10/10 – Uitstekend

Sylvie

4 nachten verbleven in januari 2024
Reactie van Marinela op 9 jan 2024
Dear Sylvie, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the exceptional service. Thank you for choosing our hotel, and we look forward to serving you in the future. Best Regards, Marinela Front Office Manager

2/10 – Ontzettend slecht

Ignacio

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Holiday In
We stayed in room 416 it was very small for us. The bathroom was very small. The door was to close and for the toilet. We did not like it. Never again.
2 nachten verbleven in december 2023
Reactie van Marinela op 31 dec 2023
Dear Ignacio, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON - EARL'S COURT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best Regards,MarinelaFront Office Manager

6/10 – Redelijk

Cosimo

Reisde met familie
Positief: Personeel en service
La stanza non è adeguata per una famiglia di 4 persone. Non c'è un armadio chiuso. Bagno pulito è funzionante. Buon rapporto qualità prezzo per la città di Londra.
5 nachten verbleven in december 2023
Reactie van Marinela op 31 dec 2023
Dear Cosimo, Thank you for taking the time to share your feedback with us. Thank you for choosing our hotel, and we look forward to serving you in the future. Best Regards, Marinela Front Office Manager

8/10 – Goed

alma

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
friendly staff
5 nachten verbleven in december 2023
Reactie van jc op 30 dec 2023
Dear Alma Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Jean Claude Niclas

10/10 – Uitstekend

SANG

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van jc op 30 dec 2023
Dear Sang Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Jean Claude Niclas

6/10 – Redelijk

Saranya

3 nachten verbleven in december 2023
Reactie van jc op 27 dec 2023
Dear Saranya Many thanks for our recent stay and review of our hotel. We appreciate the feedback

8/10 – Goed

Henrique

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Marinela op 19 dec 2023
Dear Henrique,Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON - EARL'S COURT.Please know that your feedback is extremely valuable to us. Hope to welcome again in our hotel in the near future!Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

Christian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great budget hotel for West London.
No complaints, clean rooms, comfortable and quiet. Useful convenient location and friendly staff. Decent breakfast.
1 nacht verbleven in december 2023
Reactie van Marinela op 19 dec 2023
Dear Cristian,Thank you for choosing our hotel and for your kind review!Hope to welcome again in our hotel in the near future!Best Regards,MarinelaFront Office Manager

10/10 – Uitstekend

James

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in december 2023
Reactie van Marinela op 19 dec 2023
Dear James,Thank you for your 10 out of 10 review !Hope to welcome again in our hotel in the near future!Best Regards,MarinelaFront Office Manager

8/10 – Goed

Linda Charlotte

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Jan op 18 dec 2023
Many thanks for your comments we really appreciate this

10/10 – Uitstekend

Josef

3 nachten verbleven in december 2023
Reactie van Jan op 18 dec 2023
Many thanks for your comments we really appreciate this

10/10 – Uitstekend

Minjie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk is very friendly and helpful.
1 nacht verbleven in november 2023
Reactie van Marinela op 5 dec 2023
Dear Minjie,Thank you for your feedback! Kind Regards,MarinelaFront Office Manager