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Beoordelingen van Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel

3 out of 5
Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel
1 Silvertown Way, Canning Town, London, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 299 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 460 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 146 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1002 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfecte locatie voor een paar dagen Londen
We werden zeer vriendelijk ontvangen in dit hotel. De locatie is ook prima. Op 5 minuten lopen van de metro (Jubilee Line), dus je staat binnen 20 minuten in het centrum. Tegenover het hotel is een supermarkt en naast het hotel een pizzeria. De kamers zijn schoon en comfortabel. Het (gratis) ontbijtbuffet is uitgebreid en wordt goed aangevuld. We zijn erg tevreden over ons verblijf!
3 nachten verbleven in december 2023
Reactie van Tiberiu op 15 dec 2023
Dear RonaldThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are glad to see that you have found the location of our hotel as a positive of your stay. We are perfectly located for quick access to the O2, the ExCel exhibition centre, Stratford, and Central London. We are delighted that you have specifically highlighted this as a positive of your stay.Additionally, we are happy to learn that you found the breakfast as a good aspect of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.Furthermore, we are happy to see that you have noted cleanliness as an upside of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Netjes. Goede locatie, dichtbij metrostation. Vriendelijk personeel. Prima ontbijt.
2 nachten verbleven in maart 2020
Reactie van Guest Service Manager op 9 mrt 2020
Dear Guest, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards, Marion Bihan-Poudec

8/10 – Goed

Edith

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel ontbijt kan beter goede locatie
Het personeel was super vriendelijk. Het ontbijt is erg karig, dat kan wel beter.
2 nachten verbleven in maart 2020
Reactie van Guest Service Manager op 18 mrt 2020
Dear Edith, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards, Marion Bihan-Poudec

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pima hotel voor een paar dagen Londen
Prima hotel voor een paar dagen Londen. Het hotel is schoon en ligt in een rustige buurt. Kamers zijn ruim en de badkamer is netjes. Goed ontbijtbuffet. Op 300 meter van twee metrolijnen, zodat je in 25 minuten op Piccadilly staat.
3 nachten verbleven in december 2019
Reactie van Holiday Inn Express- Royal Docks op 29 dec 2019
Dear Ronald, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible we take feedback very seriously. I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again, and we are looking forward to welcoming you again. Kind regards, Mahak- Guest Services Assistant

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personeel zeer vriendelijk, bereikbaarheid perfect, OV op loopafstand, ontbijt heerlijk Engels. Kamers iet wat verouderd maar niet op een hinderlijke wijze.
2 nachten verbleven in oktober 2019
Reactie van Holiday Inn Express- Royal Docks op 27 okt 2019
Dear Guest, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. Our rooms are currently being refurbished and will be ready by 2020 so I hope you will choose to stay with us again to let us know what you think! Kind Regards, Mahak- Guest Services Assistant

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ligt dichtbij metro station en bushalte vlak voor de deur. Het hotel is makkelijk te vinden. De kamers zijn simpel maar prima ingericht. Eigen badkamer met wc en douche.
2 nachten verbleven in september 2019
Reactie van Holiday Inn Express- Royal Docks op 26 okt 2019
Dear Guest, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to provide your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again! Kind regards, Mahak- Guest Services Assistant

8/10 – Goed

FredD, Rotterdam

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfecte ligging bij ov-knooppunt. Had wel een minibar, koelkastje verwacht. Internetverbinding in mijn kamer op vierde verdieping was matig.Op de begane grond bij de receptie was de connectie evenwel optimaal. Ruime ontbijtzaal. Ook een el dorado voor wie van een echt stevig Engels ontbijt houdt.
3 nachten verbleven in augustus 2019
Reactie van Guest Service Manager op 27 aug 2019
Dear FredD, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards, Marion Bihan-Poudec

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het was goed verzorgd , kamers waren schoon en het ontbijt was ook goed verzorgt
5 nachten verbleven in juli 2019
Reactie van Marion Bihan-Poudec op 31 jul 2019
Dear, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
netjes uitziend aan de oostzijde van Londen goed bereikbaar
3 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in januari 2019

8/10 – Goed

Ronald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel voor een aantal dagen Londen.
Eenvoudig hotel met weinog sfeer. Maar vlakbij de metro (2 lijnen), in een goede buurt en - heel belangrijk- schoon. Ruime kamers. Badkamer wat verouderd. Gratis prima ontbijtbuffet. Prima hotel voor een aantal dagen Londen.
3 nachten verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Goede prijs-kwalilteit. Prima uitvalsbasis om Londen te verkennen.
3 nachten verbleven in december 2018

8/10 – Goed

Astrid, Almere

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel,
nice hotel nearby undergound station "Canning Town". 3 stops with the DRL to londen city airport.
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

Maxime, amersfoort

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Good hotel we stayed 2 nights for the Barry manilow concert in the o2 , was close and easy to travel, hotel is oke the staff was so kind and helpful especially Samah? en John Paul? thanks to them for everything! we were in london city in 17 minutes so that was fantastic, thank you all! xx Maxime Woudhuizen,Jolanda, Inge ( room 116)
2 nachten verbleven in september 2018

8/10 – Goed

Ruby, Voorburg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideaal voor concerten in de O2
Op loopafstand naar de Jubilee line.Slechts 1 halte met de Jubilee line naar de O2. Ook leuk dat veel andere concertgangers in het hotel waren.
2 nachten verbleven in augustus 2018

6/10 – Redelijk

Geverifieerde reiziger

Brtaald parkeren terwijl er werd verteld dat er op het terein gratis parkeren was. Ontbijt was armzalig.
1 nacht verbleven in juli 2018

4/10 – Matig

Hendrik

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Sombere zakelijkheid.
Een deprimerende omgeving: aan een drukke weg, aan de overkant een grote bouwput, aan de achterkant bedrijfsgebouwen en woningen midden in hun sloopproces (dat zo te zien erg langzaam verloopt. Het hotel zelf is al weer behoorlijk versleten, maar de kamers zijn in elk geval ruim. Qua beleving vind ik het hotel "beneden de drie sterren". Bereikbaarheid is prima: paar minuten lopen van DLR-station aan lijn van City Airport naar City.
1 nacht verbleven in mei 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
mooi nieuwe kant van londen
mooi rustig alles erop eraan hotel. nette schone kamers. frisse lucht.
1 nacht verbleven in mei 2018

4/10 – Matig

Mochael, Amsterdam

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Slecht ontbijt
Ontbijt was zeer slecht. Crosaint smaakte naar farbrieksbroobdjes en alleen zoet beleg en natuurlijk het Engels ontbijt bonen, spek, worstjes en smaakloze gekletst ei. Om 9 uur werd er al niets meer bijgevuld zodat er dan ook geen yoghurt meer was. Half 10 was er dan ook helemaal niets mee te krijgen. Nou mag het ontbijt dan wel gratis zijn maar daar hoef je het echt niet voor te doen.
3 nachten verbleven in december 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooie tijd!!
Net hotel en een ruime keuze voor wat betreft het ontbijt. Dicht bij de metro en Bond Street op ongeveer 20 minuten reisafstand.

8/10 – Goed

Tamara, G.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Van binnen mooi hotel!
Erg mooi hotel van binnen. Dicht bij een metro station en een supermarkt op de hoek!
4 nachten verbleven in mei 2017

8/10 – Goed

Gabrielle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel, vriendelijk personeel.
Fijne kamer, was fijn geweest als er ventilatie was in de doucheruimte, ook geen raam aanwezig in deze ruimte. Verder prima hotel, schoon, vriendelijk personeel. Openbaar vervoer zeer dichtbij. Restaurant Pepenero, vlakbij hotel, ook een aanrader. Goed eten voor redelijke prijs.

6/10 – Redelijk

Geverifieerde reiziger

Prima voor bezoek aan O2 arena.
Dichtbij O2 arena voor het bezoek aan een concert. Stad goed bereikbaar, dichtbij metro. Prima ontbijt. Kamer met tweepersoonsbed geboekt (+ slaapbank), kregen een kamer met 2 aparte bedden, dat was minder.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
handuge locatie
Locatie in de buurt van Excel (20 min lopen) en op 5 min lopen naar Canning Town underground waarmee je in 20 min in centrum London bent is perfect. Vliegen op City is zeker aan te raden, ook dit is maar 15 min met de DLR. Ontbijt was wat beperkt qua continental, maar er was ook een beperkt English breakfast. Hotel was wel erg coulant als je zelf wat eten besteld of koopt, mag je gewoon borden en bestek pakken en hun ruimte gebruiken of op je kamer. Hotel heeft verder geen extra's, maar daar is de prijs en coulante houding ook naar.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
londen
hotel was prima, alleen de kamer was vrij warm, airco werkt niet goed en de dekbedden waren te dik voor de tijd van het jaar. bedden waren prima en douche en wc waren goed. Ontbijt was goed, alleen het beleg was erg karig. geen vleeswaren, kaas voorverpakt en jam. personeel was vriendelijk en behulpzaam. een goed en eenvoudig hotel

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Leuk hotel
Leuk hotel als uitvalsbasis voor een bezoek aan Londen. Dichtbij de Jubilee-metrolijn en de Emirates Air line. Kamers zijn prima uitgerust voor een kort verblijf.

8/10 – Goed

ans, katwijk

Positief: Personeel en service, comfort kamer
Goed hotel dicht bij metrostation canning town.
Goed hotel dichtbij metro en de kabelbaan. Vanaf stansted ben je met de bus binnen een uur op strathfort station en dan is het maar twee haltes met de jubilee line.

10/10 – Uitstekend

ranu, A

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel
Hotel is heel schoon en personeel is erg vriendelijk. Locatie is ook perfect. Metro station Canning Town is op loopafstand (5 min).

6/10 – Redelijk

Bas, Nijmegen

Positief: Personeel en service
Leuk hotel vlakbij metrostation.
Hotelpersoneel is erg vriendelijk en behulpzaam. Kamers zijn wat ouderwets en aan vernieuwing toe. Verwarming was bijvoorbeeld continu iets aan en was niet uit te krijgen. Er was wel airco. WiFi is zowel op kamer als in ontbijtzaal en hal erg goed! Ontbijt is wat beperkt. Hotel ligt klein half uur van centrum en de bekende bezienswaardigheden. Probeer vooral de pizzeria naast het hotel! Voor redelijke prijs een mega grote en heerlijke pizza.

8/10 – Goed

Christian

Positief: Netheid, personeel en service
prima hotel voor stadsbezoeker
niks speciaals, maar daar is de prijs ook niet naar. best een stukje van de stad maar goed bereikbaar.

8/10 – Goed

Ronald, Tilburg

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel for visit to London
Nice hotel, close (5 mins. walk) to Underground (Jubilee line + DLR). It takes 20 mins. to Piccadilly. Rooms are clean and large. Complimentary breakfast is sufficient. Right next to hotel is a great Italian restaurant, that serves fantastic pizza's! Parking at the hotel costs 10 pound per night.

8/10 – Goed

m, amersfoort

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
19 december 2016
Een prettig hotel personeel erg vriendelijk. We hadden alleen niet door dat op maandag ontbijt eerder was. Alles was opgeruimd maar we kregen gewoon nog wat er was erg vriendelijk.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean ,staff friendly, food lovely will come back again
1 nacht verbleven in april 2024
Reactie van Tiberiu op 29 apr 2024
Dear MatthewThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see that you have noted cleanliness as a good aspect of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Additionally, we are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them.Furthermore, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay
1 nacht verbleven in april 2024
Reactie van tibi op 27 apr 2024
Dear MarkThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

Louise

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The reception staff need to improve their customer service training. The woman on duty 20th and 22nd April was miserable.
2 nachten verbleven in april 2024
Reactie van Tiberiu op 26 apr 2024
Dear LouiseThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are sorry to hear that you had an issue with our staff. Our staff are our key to delivering a great service and making your stay as comfortable as it can be. We will use your feedback in order to train our staff to respond more appropriately.Thank you for your suggestion for EV parking. We are constantly looking for ways to improve our environmental friendliness. I will pass on the suggestion to our General Manager for consideration.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

Suzanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We received a warm and friendly welcome upon arrival. The staff were helpful. The room was clean and we felt that, with breakfast included in the price, the cost was very reasonable. We were able to purchase 24 hours parking in the hotel car park, which was really helpful. The hotel was ideally situated for our visit to the O2. We would definitely stay again and recommend it to others.
1 nacht verbleven in april 2024
Reactie van Tiberiu op 15 apr 2024
Dear SuzanneThank you very much for sharing your positive experience with us! We are delighted to hear that you received a warm and friendly welcome upon arrival and that our staff were helpful throughout your stay. Ensuring our guests feel welcome and well taken care of is always our top priority.We're thrilled that you found your room to be clean and comfortable, and that you appreciated the value of having breakfast included in the price. It's fantastic to hear that the option to purchase 24 hours parking in our hotel car park was convenient for you.We're also pleased to hear that our hotel's location was ideal for your visit to the O2 arena. We understand the importance of convenience when traveling, and we're glad that our location met your needs.Thank you for your recommendation and for considering us for future stays. We look forward to welcoming you back again soon and providing you with another enjoyable stay. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you once again for choosing to stay with us. We can't wait to have you back with us soon!Kind RegardsTiberiu Guest Service Manager

6/10 – Redelijk

Hannah

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Convenient location but a hotel showing signs of wear & tear. Room needs new carpet & painting. Shower particularly - door damaged & paintwork patchy. Couldn't close the window. Work on street outside seems to have been going on forever - might look good when finished but currently depressing. Comfortable bed - I did sleep well but this isn't a cheap stay & a refurb needed.
3 nachten verbleven in april 2024
Reactie van Tiberiu op 14 apr 2024
Dear HannahThank you for taking the time to share your feedback with us. We truly appreciate your valuable insights.We're glad to hear that our convenient location served you well, but we're sorry to learn of the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience caused by the wear and tear in your room, particularly with the carpet, painting, and shower door. Rest assured, we take your comments seriously, and we will address these areas promptly to ensure a more enjoyable experience for our guests.Regarding the ongoing street work, we understand how it can impact your stay, and we apologize for any inconvenience caused. We share your optimism that the finished project will enhance the area's appeal.We're pleased to hear that you found the bed comfortable and were able to enjoy a good night's sleep. However, we acknowledge your feedback about the need for a refurbishment, and we assure you that we are continuously working to improve our facilities.Your satisfaction is important to us, and we appreciate your patience and understanding. Should you choose to stay with us again in the future, we would love the opportunity to provide you with a more pleasant experience. Please don't hesitate to reach out if there's anything else we can do to assist you.Thank you once again for your feedback. We hope to have the chance to welcome you back and exceed your expectations in the future.Kind RegardsTiberiu - Guest Service Manager

6/10 – Redelijk

Neil

Zakenreiziger
Negatief: Voorzieningen
Everywhere in the area is a building site. And £310 a night plus parking is ridiculous for this level of accommodation
2 nachten verbleven in maart 2024
Reactie van Tiberiu op 22 mrt 2024
Dear NeilThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are sorry to hear that you found the roadworks to be an inconvenience. Newham council is conducting a road rework on the entirety of Silvertown Way. We do understand that this might be an inconvenience for some guests, however we are unable to affect the roadwords directly.Additionally, we are sorry to hear that you are not satisfied with the value for money we provide. We offer a focused service at our hotel which allows us to prioritise the key aspects of your stay and provide both Wi-Fi and Breakfast complementary. We also offer a lower price compared to other similar hotels which allows us to deliver great value to our customers. We are sorry to hear that those savings were not reflected for your booking. Our priced do change every day to reflect market conditions and we aim to maintain a fair price for all our guests.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Voorzieningen
Friendly check in/out staff, clean rooms, great breakfast. No issues.
2 nachten verbleven in maart 2024
Reactie van Tiberiu op 22 mrt 2024
Dear JaneThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.We are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them.Additionally, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.Furthermore, we are happy to see that you have noted cleanliness as a good aspect of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

Clive

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Tiberiu op 22 mrt 2024
Dear CliveThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

Denise

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Alex the maintenance Man is the standing pillar of the Holiday Inn in Canning town! Thank you so much for fixing my suitcase! 5 star service!!!
2 nachten verbleven in maart 2024
Reactie van Tiberiu op 22 mrt 2024
Dear DeniseThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.We are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them. We have let Alex know of your mention.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 – Uitstekend

Pauline

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely and clean. Great buffet breakfast which was included in the price which was very good. Will definately use again
1 nacht verbleven in februari 2024
Reactie van Tiberiu op 4 feb 2024
Dear PaulineThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see that you have noted cleanliness as a good aspect of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Additionally, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 – Uitstekend

Helen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Billie-Anne op 30 jan 2024
Dear Helen,Thank you for taking the time to share your feedback score at your recent stay with us.Your satisfaction is important to us, We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us.Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsBillie-Anne Guest Service Manager

8/10 – Goed

Danny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good stay, convenient, good standard all round, bit of a bun fight a breakfast but staff worked really well. Would stay again
1 nacht verbleven in januari 2024
Reactie van Tiberiu op 29 jan 2024
Dear DannyThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

ceci

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Tiberiu op 27 jan 2024
Dear CeciThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
3 nachten verbleven in januari 2024
Reactie van Tiberiu op 20 jan 2024
Dear AnonymousThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 – Uitstekend

Ma Dolores

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfecto servicio, desayuno y ubicación
Es un hotel muy bien ubicado para moverse en el metro, las personas encargadas del desayuno estan al 1000 al.pendinete que nada falte, muy comodas las camas y muy atento todo personal.
4 nachten verbleven in december 2023
Reactie van Tiberiu op 27 dec 2023
Dear Ma DoloresThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.Firstly, we are glad to see that you have found the location of our hotel as a positive of your stay. We are perfectly located for quick access to the O2, the ExCel exhibition centre, Stratford, and Central London. We are delighted that you have specifically highlighted this as a positive of your stay.Secondly, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.Lastly, we are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

Gordon

Reisde met familie
Positief: Personeel en service, comfort kamer
Needs upgrade rooms
Carpets in room required a freshen up as dirty looking well used A little outdated bathroom facilities. Breakfast Holiday inn usual 😊
1 nacht verbleven in december 2023
Reactie van Tiberiu op 25 dec 2023
Dear GordonThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.However, we are sorry to learn that the facilities of the hotel are not to your satisfaction. We aim to keep our facilities up to date with the latest IHG standards. We would like to express our deepest regret that this has not been the case for your stay.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 – Goed

Teresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the tube and O2
1 nacht verbleven in december 2023
Reactie van Tiberiu op 25 dec 2023
Dear TeresaThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are glad to see that you have found the location of our hotel as a positive of your stay. We are perfectly located for quick access to the O2, the ExCel exhibition centre, Stratford, and Central London. We are delighted that you have specifically highlighted this as a positive of your stay.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 – Uitstekend

James

1 nacht verbleven in december 2023
Reactie van Tiberiu op 3 jan 2024
Dear JamesThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager