Dear Tanja, Thank you for your wonderful feedback. It is great to hear that you enjoyed our facilities, services and the decoration of the hotel. Thank you for your additional comments regarding the traffic noise. Unfortunately, this is not something that we could control, so please allow us to apologize for the inconvenience caused. Thank you again and we are looking forward to welcoming you back to the hotel in the near future. Kind Regards, Yozlem, Front Office Team Member

Dear Frank, Thank you for your positive. We are glad to hear that you enjoyed your stay. We hope to see you soon. Kind Regards Ibis Styles Team

Dear Yessica, We really appreciate your 4* review about your recent stay with us at Best Western The Cromwell. Our location is really perfect for a visit to the museums and other London sites and our proximity to many restaurant, bars and shops makes a day out that much easier. We hope to welcome you back soon. Kind Regards, Laura Civita Front Office Manager

Dear GV, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to my attention and I hope that we will have an opportunity to show you our true service standards. Hotel Manager.

Dear Anonymous, Tak for din feedback, som helt sikkert hjælper os med at overvåge og forbedre vores tjenester. Jeg undskylder for manglen på serviceproblemer, du har oplevet under dit besøg. Jeg har i dag delt din feedback med teamet, og de deltager også i at undskylde de serviceproblemer, du oplevede. Tak endnu en gang for at bringe dette til min opmærksomhed, og jeg håber, at vi får mulighed for at vise dig vores sande servicestandarder. Hotelbestyrer.

Dear Anonymous, Hartelijk dank voor uw feedback die zeker helpt ons om toezicht te houden en onze diensten te verbeteren. Ik verontschuldig me voor het tekort in dienst problemen die u ontmoet tijdens uw bezoek. Ik heb vandaag gedeeld uw feedback met het team en ze samen met mij ook verontschuldigen voor de service problemen die u ervaren. Nogmaals bedankt voor het brengen van dit aan mijn aandacht en ik hoop dat we een kans om u onze ware service-normen te laten zien hebben. Hotel Manager.

Dear Anonymous, Many thanks for leaving your comments. I shall pass onto the team regarding the heating/cleaning. We wish to see you again in the future. Kind regards Hotel Manager

Dear Anonymous, Ik wil u bedanken voor de tijd neemt om online plaats uw beoordeling na uw recente verblijf bij ons hier bij Best Western The Cromwell. Het is geweldig om te zien dat je hebt genoten van uw korte verblijf bij ons hier en geprofiteerd van onze centrale ligging. Nogmaals wil ik u bedanken voor het delen van uw ervaring online en ik kijk ernaar uit u te mogen verwelkomen snel weer terug. Vriendelijke groeten Hotel Manager

Dear Gerdie, Hartelijk dank voor uw feedback die zeker helpt ons om toezicht te houden en onze diensten te verbeteren. Ik verontschuldig me voor het tekort in dienst problemen die u ontmoet tijdens uw bezoek. Ik heb vandaag gedeeld uw feedback met het team en ze samen met mij ook verontschuldigen voor de service problemen die u ervaren. Nogmaals bedankt voor het brengen van dit aan mijn aandacht en ik hoop dat we een kans om u onze ware service-normen te laten zien hebben. Hotel Manager.

Dear Warren,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff helpful and enjoyed excellent service throughout your stay. We also appreciate your feedback regarding disabled access and will certainly look into ways to enhance accessibility for all our guests. It's great to know that you found your room to be nice and enjoyed our convenient location. We value your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Kind regards,ibis Styles London Gloucester Road Team

Dear Lawrence,Thank you for taking the time to review your stay.We're thrilled to hear that our staff made a great impression and that our hotel was a fitting choice for your activities in the area. It's wonderful to know that the tranquility of our rooms contributed positively to your stay. Our team takes great pride in maintaining our hotel to the highest standards, and your appreciation for our service and the condition of our hotel is truly valued. While we note your rating on room cleanliness, please rest assured that our housekeeping team is dedicated to providing a clean and comfortable environment for all our guests.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,ibis Styles London Gloucester Road Team

Dear Ricky,Thank you for this review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,ibis Styles London Gloucester Road Team

Dear Kathryn,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,ibis Styles London Gloucester Road Team

Cher Vincent,Nous vous remercions pour cet excellent retour.Nous sommes enchantés que vous ayez passé un magnifique séjour et que vous ayez apprécié le confort ainsi que la propreté de votre chambre !Merci de souligner la qualité du service.Au plaisir de vous accueillir pour une autre expérience de qualité.ibis Styles London Gloucester Road Team

Dear Christy,Thank you for sharing your recent hotel stay experience. We appreciate your feedback on room cleanliness, hotel condition, and service. We apologize for any shortcomings in cleanliness; rest assured, we'll address this with our housekeeping team. Your input on the hotel's condition is duly noted, and we'll undertake necessary improvements. We're delighted to hear that the service met your expectations, and your positive comments will be shared with our team. We value your feedback, and it serves as a guide for enhancing our overall guest experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards,ibis Styles London Gloucester Road Team

Dear Jorge,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,ibis Styles London Gloucester Road Team

Dear Elizabeth,Thank you for taking the time to review your stay.We're delighted to hear that our hotel's closeness to public transportation made for a convenient experience for you. It's also gratifying to know our commitment to cleanliness met your expectations and that you found value in your stay with us.We hope that you will visit us again in the future. Kind regards,ibis Styles London Gloucester Road Team

Cara Aline, agradecemos o tempo despendido a partilhar o seu comentário.Ficamos felizes por ter apreciado nossa localização privilegiada e o café da manhã que oferecemos. É gratificante saber que a intervenção da gerência contribuiu para uma estadia mais agradável após o contratempo inicial.Lamentamos o desafio encontrado com o quarto inicialmente designado a você. Compreendemos a importância de uma acomodação que atenda às expectativas, e embora alguns de nossos quartos sejam situados no subsolo, como mencionado no contexto, asseguramos que todos os espaços do nosso hotel são projetados com o conforto e a satisfação dos nossos hóspedes em mente.Agradecemos por reconhecer os esforços da nossa equipe em responder prontamente à sua pesquisa e em facilitar a troca do quarto. É nosso compromisso oferecer um serviço de excelência e atenção aos detalhes.Esperamos recebê-la novamente em breve. Com os melhores cumprimentos,ibis Styles London Gloucester Road Team

Dear Trine,It was a pleasure to receive this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We are pleased to know that you found our location to be so ideal for transport and for visiting the many nearby attractions. We all look forward to welcoming you back in the future.Kind regards,ibis Styles London Gloucester Road Team

Dear Elizabeth, Thank you for this review of your recent stay.We are thrilled to hear that you found our staff to be well-trained, friendly, and efficient. Our team works hard to provide a welcoming atmosphere and exceptional service to all our guests. It's great to know that you enjoyed our reception area and its ambiance.We appreciate your feedback on the hotel condition and room amenities. As you mentioned, our hotel was recently refurbished in 2019, and we strive to maintain a high standard of quality across all aspects of our property. We hope that your overall stay was comfortable and enjoyable.We truly hope that you will return for yet another memorable experience. All the best,ibis Styles London Gloucester Road Team

Dear Eoin,Thank you for your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.Best regards,ibis Styles London Gloucester Road Team

Dear Allison, Thank you very much for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Kind regards,ibis Styles London Gloucester Road Team

Dear Diane, We are delighted to hear that you appreciated our fantastic location, with its close proximity to Gloucester Road Station, museums, restaurants, and cafes. Our hotel's prime location is indeed one of our top selling points, and we are glad it contributed positively to your stay.However, we are sorry to hear about the issues you faced during your stay. Regarding the early check-in, we do our best to accommodate requests, but it is subject to availability. We apologize for any confusion that may have occurred. As for the air conditioning, we have individually controlled systems in each room, we would greatly appreciate if you could email us with your room number and the date of your stay so we can further investigate this. We apologize for any inconvenience caused by the air conditioning not working properly during your stay. We also regret that you found our reception staff to be unfriendly. We pride ourselves on our team's professionalism and friendliness, and we will address your concerns with them to ensure a better experience for future guests.We hope to welcome you back. Best wishes,ibis Styles London Gloucester Road Team

Dear Richard, Thank you for sharing your feedback concerning your recent stay.We are delighted to hear that you found our hotel clean and well-located, and that our friendly staff was eager to assist you during your stay. Our prime location in Kensington allows guests to easily access London's iconic attractions and public transport. We are glad that you found the room reasonably comfortable and felt that our hotel provided good value for money.We hope to have the opportunity to welcome you again.Best wishes,ibis Styles London Gloucester Road Team

Dear Lydia,Thank you for taking the time to share your feedback.We appreciate your positive remarks on our room cleanliness and service. Our team strives to provide a welcoming and comfortable stay for all our guests.We are sorry to hear that your room location did not meet your expectations. We understand that the lower ground floor rooms may not be suitable for everyone. In the future, please feel free to request a room on a higher floor or with a different view, and we will do our best to accommodate your preferences. We apologize for any inconvenience this may have caused during your stay.We hope to see you in the future. Kind regards,ibis Styles London Gloucester Road Team

Arvoisa Anna,Tervehdys hotellista ibis Styles London Gloucester Road, Gran Meliá Hotelli!Kiitos paljon arviostanne.Ikävä kuulla, että hotellimme ei täysin vastannut odotuksianne. Otamme mielellämme vastaan tarkempaa palautetta suoraan hotelliimme, jotta voimme tarvittavat parannukset palveluihimme.Vilpittömästi pahoitellen,ibis Styles London Gloucester Road Team

Dear Stephen,Thank you for choosing to stay at Ibis Styles Gloucester RoadWe are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,ibis Styles London Gloucester Road Team

Sehr geehrte Ute,vielen Dank für Ihr positives Feedback!Wir freuen uns sehr, dass Ihnen unsere Lage und die sauberen, nett gestalteten Zimmer gefallen haben. Unser Hotel ist stolz darauf, in der Nähe vieler berühmter Sehenswürdigkeiten und Verkehrsanbindungen zu liegen, und wir legen großen Wert darauf, unseren Gästen ein ansprechendes und komfortables Ambiente zu bieten.Es ist schön zu hören, dass Sie mit unserem Service zufrieden waren. Unser Team arbeitet stets daran, unseren Gästen einen professionellen und freundlichen Service zu bieten, um ihren Aufenthalt so angenehm wie möglich zu gestalten.Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Freundliche Grüße,ibis Styles London Gloucester Road Team

Dear Paul,Thank you for taking the time to share your review.We are glad to hear that you appreciated the London Underground-inspired design of our hotel. Our team strives to create a unique and enjoyable atmosphere for our guests. However, we regret to learn that you found the room to be cramped and the layout inconvenient. We apologize for any inconvenience caused by the absence of a shower door and the smell of cigarette smoke. Our hotel is a non-smoking establishment, but we do allow smoking on private balconies and terraces. We will address this issue with our housekeeping team to ensure a more pleasant experience for future guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Styles London Gloucester Road Team

Dear Joy,Thank you for taking the time to leave your review.We are delighted to hear that you found our hotel to be clean, well-maintained, and comfortable. Our team takes great pride in providing friendly and professional service, so your kind words are truly appreciated.We hope you had the opportunity to explore the nearby attractions and enjoy the convenient location of our hotel. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to London.We look forward to welcoming you back. Best regards,ibis Styles London Gloucester Road Team

Sehr geehrte Diana,vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Hoffentlich entscheiden Sie sich auch bei Ihrem nächsten Aufenthalt in London wieder für uns.Herzliche Grüße,ibis Styles London Gloucester Road Team

您好，感谢您对我们酒店的好评！我们非常高兴为您的旅途增添愉快的回忆！我们非常感谢您对我们酒店整体服务和环境设施的好评！为宾客提供优质舒心的居住环境，宾至如归的入住氛围是我们的工作宗旨和不懈的追求！我们将继续秉承温馨、关爱的服务理念，让您在这里感受到家一般的温暖。诚挚期待您的再次光临！祝您一切顺利！ibis Styles London Gloucester Road Team

Hei Cathrine, tusen takk for at du delte din opplevelse på vårt hotell.Tusen takk for at du valgte oss! Vi beklager at størrelsen på rommet ditt ikke møtte dine forventninger. Vi setter pris på din tilbakemelding, og håper at du kunne tenke deg å komme tilbake på et senere tidspunkt. Vi er glade at du trivdes på hotellet vårt, og håper at du tar turen innom oss på et senere tidspunkt., Mvh,ibis Styles London Gloucester Road Team