Dear Mr Rashied,Thank you very much for taking the time to share your feedback regarding your recent stay with us. I was most concerned to hear that you were disappointed with the noise disturbance and atmosphere you experienced, and I am writing to express my apologies for any discomfort caused. Please rest assured that we have now looked into this matter in detail and the technical issue will be resolved shortly.I hope that your current experience with us has not deterred you from staying with us again and that I will have the opportunity to personally welcome you back to The Piccadilly West End in the not-too-distant future.Kind regards,Daniela TapoiGuest Experience Manager

Dear Jennifer,Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us.It's fantastic to know that our staff went above and beyond to ensure your comfort and satisfaction. We're glad we could accommodate your request for a room change and that you were pleased with the better view and the complimentary bottle of champagne.We understand the importance of convenience, especially when waiting for a late-night flight, and we're delighted that we could assist by holding your bags after checkout.Your feedback means the world to us, and we're grateful for the opportunity to have contributed to your enjoyable stay. We hope to welcome you back to our hotel in the future for another memorable experience!Warm Regards, Oksana Tsaryk Guest Relations Executive

Dear Ruth,Thank you for your feedback. We appreciate your honesty and value your opinion. We hope to have the opportunity to welcome you back for a better stay in the future.Warm Regards,Oksana Tsaryk Guest Relations Executive

Dear Rori,Thank you so much for your glowing review! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience.We look forward to serving you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Tori,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our team and that you found our location and facilities to your satisfaction. Providing exceptional customer service is our top priority, and we're delighted that we could meet your expectations once again.We look forward to welcoming you back for another fantastic stay in the future! Kind Regards,Oksana TsarykGuest Relations Executive

Dear Melina,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations regarding noise levels and room size. Your comfort is important to us, and we'll certainly take your comments into consideration to improve in these areas. We appreciate your input and hope to have the opportunity to better serve you in the future.Kind Regards, Oksana Tsaryk Guest Relations Executive

Dear Mr Christopher,Thank you so much for your glowing review! We're absolutely delighted to hear that you and your wife had such a fantastic experience during your stay, especially for such a special occasion. It warms our hearts to know that you felt treated like royalty and that our staff went above and beyond to ensure your comfort and enjoyment. We're thrilled that you appreciated the little touches like the glass of fizz upon arrival and the extra bottle to celebrate your wife's birthday. We would be honored to welcome you back anytime, and we'll do everything we can to make your next stay just as wonderful as this one. Thank you for choosing us, and we look forward to seeing you again soon!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Michael,Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. Please know that your satisfaction is important to us, and we will work diligently to address these concerns. If you decide to give us another chance in the future, we'll do our best to ensure a more enjoyable stay for you.Sincerely,Oksana TsarykGuest Relations Executive

Dear Terri,Thank you for sharing your feedback with us. We're thrilled to hear that you found our location to be perfect for exploring the vibrant theater and Chinatown districts, as well as being conveniently close to Piccadilly Circus and the underground. We appreciate your comments regarding our property and will certainly take your feedback about the bathroom size into consideration for future improvements. We apologize if the demeanor of our concierge did not meet your expectations, and we will address this internally to ensure all our staff members provide friendly and welcoming service. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Ali,We're thrilled to hear that you found our location excellent! We strive to provide our guests with the best possible experience, and it's wonderful to know that our convenient location added value to your stay. Thank you for sharing your positive feedback, and we hope to have the pleasure of hosting you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Armando,Thank you for your feedback! We're delighted to hear that you found our location convenient and enjoyed your overall stay. We understand that city noise can sometimes be an issue, and we apologize for any inconvenience it may have caused. We'll certainly take your comments into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Linda Jean,Thank you for your positive review! We greatly appreciate your feedback and are thrilled to hear that you had a good experience. We look forward to serving you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Paul,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed our location. We believe that being situated in such a wonderful spot adds to the overall experience of our establishment. We appreciate your feedback and hope to welcome you back again soon! Warm Regards,Oksana TsarykGuest Relations Executive

Dear Timothy,Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with us. Providing exceptional service to our guests, especially during special circumstances like early arrivals, is always our top priority. We're thrilled that our team was able to accommodate your family's needs and make your stay memorable. Your kind words about our staff mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you and your family back again soon! Warm Regards,Oksana TsarykGuest Relations Executive

Dear Teresa,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our prime location, just steps away from Chinatown, the Theatre District, Piccadilly Circus, and Regent Street. It's wonderful to know that you had a memorable experience with us.We look forward to welcoming you back on your next visit.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Carol,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed the fresh fruit amenities in your room and appreciated the selection at breakfast. Our team aims to provide a delightful stay for our guests, and it's rewarding to know that we contributed to your satisfaction.We look forward to the opportunity to welcome you back to The Piccadilly London West End on your next visit to the area.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Piv,Thank you for your feedback! We're delighted to hear that you had an excellent experience during your stay. Looking forward to welcoming you back soon.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Trevor,Thank you for your wonderful review and for choosing to stay with us! We are thrilled to hear that you found our service to be outstanding. Providing excellent service is our top priority, and we are delighted that we were able to meet your expectations.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional experience.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Ms Sonya,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel charming, clean, and conveniently located near the theatre, Covent Garden, pubs, and shopping. Our team works hard to provide attentive and professional service, and we're delighted that you enjoyed our breakfast offerings and the quality of our coffee. It's wonderful to know that you found our rooms exceptionally clean and well-designed. We can't wait to welcome you back on your next visit! Warm Regards,Oksana TsarykGuest Relations Executive

Dear Mr Mark,Thank you for taking time to share your experience with us.We are really appreciate your feedback, it's mean a lot for us.Hope will have the opportunity to welcome you back for better experience. Warm Regards,Oksana TsarykGuest Relations Executive

Dear Michelle,Thank you so much for your kind words! We're delighted to hear that you had a wonderful stay with us and that we were able to exceed your expectations. It was our pleasure to help make your partner's birthday special and memorable. We hope to have the opportunity to welcome you back for another fantastic experience in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Dear Mr Ben,We would like to express our sincere gratitude for taking the time to share your positive feedback regarding your recent stay at The Piccadilly London West End.It brings us immense joy to learn that you found our hotel to be in an excellent location and that you enjoyed your overall experience. Your satisfaction is our top priority, and your kind words serve as motivation for our team to continue delivering exceptional service.Your feedback is valuable to us, and it encourages our team to maintain the high standards of service that we aim to provide. Once again, thank you for choosing The Piccadilly London West End, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future. Warm Regards,Oksana TsarykGuest Relations Executive

Dear Kenji ,Thank you for your rating! We're glad to hear that you had a positive experience overall. We value your feedback and hope to have the opportunity to exceed your expectations in the future!Warm Regards,Oksana TsarykGuest Relations Executive

Thank you for your lovely feedback.

Thank you for your feedback.We are delighted you enjoyed your stay with us, and most importantly that every single member of the team took such great care of you. Thank you also for highlighting our facilities, we hope our little present was enjoyable. I have shared your comments with everyone, and they are absolutely delighted with your comments.On behalf of the entire team, we look forward to welcoming you back in the future. and when you do decide to come again, please do not hesitate to contact our Guest experience team directly, so that they can personally oversee your future visits.Warm Regards,Bianca Luca

Dear Ms Lisa,Thank you for choosing our hotel and for sharing such positive feedback about your recent stay. We're thrilled to learn that you enjoyed the boutique feel of our hotel combined with the services expected from a larger establishment.Your kind words about our attentive and friendly staff are truly appreciated. Providing a great stay experience for our guests is our top priority, and we're delighted to know that we succeeded during your visit.We look forward to the pleasure of hosting you again whenever your travels bring you our way.Warm regards,Luanne Dias Hotel Manager

Dear Mr Evans, Thank you for choosing to stay with us and for sharing such positive feedback about your experience. We're delighted to hear that our hotel's location, especially its proximity to West End theatres, was convenient for you. Your kind words about our very friendly and helpful staff, the lovely bedroom, and the excellent breakfast are truly appreciated. Providing a memorable and comfortable experience for our guests is our top priority, and it's wonderful to know that we succeeded during your stay. If you have any specific preferences or requests for your next visit, please feel free to let us know. We look forward to the pleasure of hosting you again whenever your travels bring you our way.Warm Regards,Oksana TsarykGuest Relations Executive

Dear Mr Brian, Thank you for taking time to share your valued feedback with us. We appreciate your insights, and we're genuinely sorry to hear about the challenges you experienced during the first two days of your visit. We sincerely apologize for any discomfort caused by the temperature throughout the hotel. Our guests' comfort is of utmost importance, and we will investigate and address this issue promptly to ensure a consistently pleasant environment. Additionally, we regret to hear that the cleaning did not meet your expectations. Your comments are taken seriously, and we will review our cleaning processes to ensure top-notch standards are maintained consistently. Your feedback is invaluable in helping us improve, and we appreciate your understanding. If there are any specific details you would like to share or if you have further concerns, please feel free to contact us. We hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Warm Regards,Luanne DiasHotel Manager

Dear Mr Colin, Thank you so much for taking the time to share your positive experience with us. Your satisfaction is our ultimate goal, and we are thrilled that we were able to meet your expectations during your stay. We truly appreciate your support and hope to have the pleasure of hosting you again for another fantastic stay.Warm Regards,Luanne DiasHotel Manager

Dear Mr Shail,Thank you very much for taking the time to share your feedback regarding your recent stay with us.I was delighted to read that overall; you enjoyed your stay and that you found the location and service you received from my team excellent.We genuinely value and appreciate your feedback and apologize that your experience was less than perfect in regard to Wi-fi and phone.I hope that your current experience with us has not deterred you from staying with us again. Warm regards,Luanne Dias Hotel Manager

Thank you for your feedback.It means a lot for us.Have a lovely day ahead.Warms Regards,Bianca Luca

Dear Marc Hollid-Ausset, We sincerely appreciate your recent stay with us. Thank you for choosing The Piccadilly London West End. We trust that your experience was enjoyable and met your expectations. We look forward to welcoming you back for another wonderful visit in the future!Warm regards,Luanne Dias Hotel Manager

Dear Sarah Hayles,Thank you very much for writing this nice review about your recent stay The Piccadilly London West End.We are very happy to read that you enjoyed staying in our beautiful and centrally-located Hotel in the heart of London's West End, surrounded by nice restaurants, shops and theatres. We are also delighted to know about your excellent experience with our friendly and helpful Staff.Thank you very much for your review and we very much look forward to your next visit.All the best,Luanne Dias Hotel Manager

Dear Gabriel Montovanelli, We sincerely appreciate your perfect 10/10 rating! It's fantastic to hear that you had a great experience during your stay. We look forward to welcoming you back for another wonderful visit in the future!Warm regards,Luanne Dias Hotel Manager

Dear Pamela B Hall, We appreciate your good review! It's fantastic to know that our location served you well and added convenience to your experience. We're committed to maintaining this prime spot that puts you in the heart of everything. Thank you for choosing us, and we can't wait to welcome you back soon!Warm regards,Luanne Dias Hotel Manager

Dear Robert,Thank you for taking the time to share your positive experience at Piccadilly London West End. We truly appreciate your kind words and are delighted to hear that you enjoyed our prime location, spotless facilities, and attentive staff.Your feedback is invaluable to us, and we are committed to maintaining the high standards you have praised. Regarding your mention of the small room, we are exploring ways to enhance the comfort of our more compact accommodations while preserving the value that our guests appreciate. We are confident that next time we can find a perfect layout and size to suit you. Our rooms tend to have different layouts and varying sizes due to the shape of our building. We can normally show our guests some options, however, I am sorry we were not able to do so on this occasion.We're thrilled to know you found the room cleanliness, quality of amenities, and the convenient location to be highlights of your stay. Your mention of the breakfast is noted, and we'll continue to ensure a delightful dining experience for our guests.We look forward to welcoming you back for another exceptional stay, and please feel free to share any additional suggestions you may have.Best Regards,Tarun BhandariHotel Manager

Thank you for your lovely feedback, I am pleased to hear we provided you with great service.We do endeavour to make our guests feel welcome and your comments keep us motivated to do so with enthusiasm.We hope that you will choose to stay with us once again.Warms Regards,Bianca Luca

Dear M,Thank you for taking the time to write us such a wonderful review. We're thrilled that hotel staff offered a friendly and efficient service which made a positive impression on you. They work hard to make sure every guest has a wonderful experience and it’s great to hear that hotel team was outstanding! We strive to offer exceptional service and it is truly rewarding to hear that we have achieved this. We are looking forward to welcoming you back for another pleasant stay in the near future.Warm Regards,Tarun BhandariHotel Manager

Dear Daryl,Thank you so much for your positive rating for your recent visit to The Piccadilly West End. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We hope that we will have the pleasure of welcoming you back soon!Kind regards,Tarun BhandariHotel Manager

Dear Ray,Thank you so much for your positive rating for your recent visit to The Piccadilly West End. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We hope that we will have the pleasure of welcoming you back soon!Kind regards,Tarun BhandariHotel Manager

Dear valued guest,3.Thank you for acknowledging the cleanliness of our hotel. We appreciate your feedback regarding the size of hallways and rooms. To address this concern, we are actively exploring design enhancements and space optimization strategies. Our aim is to create a more spacious and comfortable environment for our guests while maintaining the high cleanliness standards you've experienced. We value your input and hope to welcome you back for an improved stay in the future.Kind regards,Tarun BhandariHotel Manager

Dear Paul,Thank you so much for your positive rating for your recent visit to The Piccadilly West End. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We hope that we will have the pleasure of welcoming you back soon!Kind regards,Tarun BhandariHotel Manager

Dear Ray,Thank you for choosing our hotel and for sharing your valuable feedback. We're pleased to hear that you found our staff attentive and appreciated the modern and clean aspects of our accommodations.However, we sincerely apologize for any inconvenience caused by the size of the bed, which impacted the quality of your sleep. We understand the importance of a comfortable night's rest, and we regret that we fell short of your expectations in this regard.To address this concern, we will take immediate steps to update our website to include detailed information about bed sizes, ensuring that future guests can make well-informed decisions when booking their stay.Your feedback is important to our improvement efforts, and we appreciate your understanding as we work towards providing a more comfortable experience for our guests. If there are any other details or preferences you'd like us to consider for your future stays, please feel free to share them.Thank you once again for your insights, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best Regards,Tarun BhandariHotel Manager

Dear Laura,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your honest input. Your concerns are taken seriously, and we are committed to addressing each issue to ensure an improved experience for our guests.* We regret any confusion caused by the imagery on Expedia. We will collaborate with our booking partners to ensure that accurate photos are displayed, providing a transparent view of our accommodations.* It is disappointing to learn about the issues with the room, including the toilet, shower door, and light switches. Our maintenance team will promptly address these concerns to enhance the overall quality of our accommodations.* We are genuinely sorry to hear that our staff did not meet the expected standard of hospitality. Rest assured, we will conduct additional training to reinforce the importance of courteous and helpful interactions with our guests.* We apologize for the miscommunication regarding the fitness centre hours. We will work on improving communication and ensuring accurate information is provided to our guests.* We deeply regret the oversight in housekeeping and the inconvenience it caused. We will reinforce our communication protocols to prevent such incidents in the future and prioritize guest requests promptly.* We acknowledge your observations about the lobby and elevator. We are exploring options to enhance these areas for a more comfortable and efficient guest experience.Your feedback is invaluable, and we are committed to making the necessary improvements. We understand the importance of trust and transparency, and we apologize for any miscommunication. Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Best Regards,Tarun BhandariHotel Manager

Dear Omar,I appreciate your positive feedback on our service. It's rewarding to know that your experience was enjoyable. If you have any suggestions for further enhancements or specific aspects you'd like to highlight, feel free to share. We look forward to welcoming you again for another outstanding stay.Best regards,Tarun Bhandari Hotel Manager

Dear Michael,Thank you for sharing your detailed feedback about your recent 6-night stay with us. We're thrilled to hear that you enjoyed your stay in the Club Room with Continental Breakfast.It's wonderful to know that you found the staff very friendly and helpful, and that the breakfast offered good quality with a variety of choices. We appreciate your positive comments about the early room availability, the fruit basket, and complimentary bottled water.Your insights regarding the need for a grab bar in the shower are valuable, and we appreciate you bringing it to our attention. We'll certainly take this into consideration for future improvements.We're delighted that the central location of the hotel allowed you to explore many attractions on foot, making your stay convenient and enjoyable.Your feedback is valuable to us, and we look forward to the opportunity to host you again in the future.Warm regards,Tarun BhandariHotel Manager

Dear Mr Rana,I would like to express our sincere apologies for your recent experience at our hotel. We take all guest feedback seriously and strive to make every stay as enjoyable as possible. Your rating of 1 out of 5 indicates that we have fallen significantly short of meeting your expectations, and for that, we are truly sorry.To address your concerns, I would appreciate it if you could provide us with more details about your stay, including the specific issues you encountered. This will help us understand the areas that need improvement and allow us to take corrective action.Please know that we are committed to ensuring that our guests have a positive and comfortable experience, and we genuinely value your feedback as it helps us to make necessary changes. If you decide to give us another chance in the future, we will do everything in our power to make it right and provide the level of service that you deserve. Again, I apologize for any inconvenience you may have experienced during your stay, and I hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm Regards,Daniela TapoiGuest Experience Manager

Dear Mr Simon,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments about the hotel's cleanliness.I want to extend my sincere apologies for the inconvenience you experienced during breakfast. Your feedback is important to us, and we regret that the setup did not meet your expectations. We understand the frustration caused by the need to carry breakfast items to another location, and we are reviewing our procedures to ensure a smoother and more convenient dining experience for our guests.Your insight is invaluable, and we will use this information to improve our service. If there are specific details you'd like us to address or if there are preferences you'd like us to note for your future stays, please feel free to share.Thank you for choosing our hotel, and we hope to have the opportunity to provide a more seamless experience on your next visit.Best Regards,Tarun BhandariHotel Manager