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Beoordelingen van Ramada by Wyndham Hounslow - Heathrow East

3 out of 5
Ramada by Wyndham Hounslow - Heathrow East
8-10 Lampton Road, Hounslow, England

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 260 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 409 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 181 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1002 beoordelingen" "

8,0/10

Netheid

7,8/10

Personeel en service

6,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

A L

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Great new modern hotel
2 nachten verbleven in september 2022

6/10 – Redelijk

Luc

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
We had a nice stay and a good connection by public transportation (airport and city center). Please, be aware that luggage storage is not available at this hotel. When you check-out and spend the rest of day in London, you need to book your own storage spot.
3 nachten verbleven in juni 2022
Reactie van Sudarshi Hardoyal op 13 jun 2022
Dear Luc Thanks for staying with us and we appreciate your feedback. Have a great day. See you soon!

8/10 – Goed

Mohammed

Reisde met een groep
4 nachten verbleven in december 2019
Reactie van Shiromi Jacob op 28 jan 2020
Thank you for your comments regarding your stay with us.We take all our guest reviews very seriously as we value our guests opinions and feedback in order to better our services

8/10 – Goed

Cher, Amsterdam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vlakbij southall en kleine winkelstraat. 24 uurs ASDA
3 nachten verbleven in mei 2019
Reactie van Shiromi Jacob op 5 jun 2019
Thank you for your comments regarding your stay with us.We take all our guest reviews very seriously as we value our guests’ opinions and feedback in order to better our services

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in februari 2019
Reactie van Shiromi op 2 apr 2019
Thank you for your comments regarding your stay with us.We take all our guest reviews very seriously as we value our guests’ opinions and feedback in order to better our services

8/10 – Goed

Sar, Schiedam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous
Great value, very nice clean room. Friendly staff. Very convenient to Heathrow and very close to the Underground. The bed was very comfortable with plenty of pillows. The bathroom was clean and the shower was amazing.
1 nacht verbleven in juni 2018
Reactie van Sudarshi Hardoyal op 12 jul 2018
Hi Sar Thanks for staying with us and we appreciate your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super break
Het was geheel volgens onze verwachting.
Reactie van Shiromi op 1 jul 2016
Thank you for staying with us at Ramada Hounslow. We are delighted to know that we met your expectations. We look forward to welcome you back on your next trip to London. Best wishes from us all at Ramada Hounslow.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
prijs-kwaliteit gezien is het een goed hotel om alleen de nacht in door te rengen.
Reactie van Guest Relations Manager op 5 mei 2016
Thank you for taking the time to write a review. We value your feedback. We would love to welcome you again. Good wishes from all of us at Ramada Hounslow

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel buiten de stad
Goede prijs/kwaliteit verhouding. Op steenworp van de underground. Eenvoudige kamers, prima ontbijt. Wij bezochten twickenham, dat is op loopafstand. Het plaatje Hounslow is minder.

2/10 – Ontzettend slecht

Jill V.

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was closed when I got there, I was left stranded by your company…….I bought and paid for this so needless to safe I need my money back ASAP, I am 88 years old and to have this happen to me was not acceptable, how did this happen? I decided to take a cab from Heathrow to the Ramada Inn at Hounslow east, cost me £40-, and to find I did not have a room after a long flight from San Diego, was so disappointing.
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Moira-Alena

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir wurden am Anreisetag mit einer Stornierung überrascht. Angeblich, da die Regierung das Hotel geschlossen hat. Nach Umbuchung durch Zusatzkosten von 140 Euro in ein katastrophales anderes Hotel, hätte ich kurioserweise das gleiche Hotel wieder buchn können, selbstverständlich gegen viel höhere Preise - komisch, oder? Und jetzt werde ich per Mail benachrichtigt, dass ich eine Bewertung abgeben soll, für eine Buchung die garnicht stattgefunden hat? Mal abgesehen davon, dass auf Nachfrage bisher weder das Hotel noch Expedia selbst auch meine Beschwerde Emails reagiert hat - eine absolute Frechheit und an Dreißtigkeit nicht zu überbieten.
3 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Anthony

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property was ‘closed down’ 4 days before our visit Expedia support has been lacking
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Shayna

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bad
5 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Shayna

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly. Beds were comfortable. Second time visiting London. We chose this hotel because it's close to transit. We booked for Sep 12 to 18. The carpet in our room looked dirty and seemed to be stained. In the bathroom, the towel rack was rusted and the faucet was covered in something brown that didn't appear to be rust. The hotel advertised laundry services on the Expedia website. The nearest laundromat was roughly 10 blocks away. I'm not sure if that qualifies as the hotel having laundry services or not. The restaurant was opened for breakfast and then closed until 6:30pm. Ate at the restaurant once. 7 people in the dining room. It took 2.5 hours to get through the meal and I had to ask for the cheque twice. No vending machine on-site, no ice available. No fridge in the room so we could buy drinks and bring back. Went to the Travelodge next door to use their vending machine. The lock on the door stopped working on day 2. They were going to send someone to replace the battery. Then they needed to order a new motor. We had to get staff to unlock our door with the master key whenever we returned. On Sep 14, we returned from an outing. We were told that it would be our last night because the hotel was closing permanently the next day. Given what we observed while there, I'm not surprised in the least. I feel sorry for the people who lost their jobs, but very disappointed in the experience. We did get a refund.
2 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Daniel

Positief: Netheid, comfort kamer
Negatief: Personeel en service
2 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Vikas

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very very dirty carpet in the room including hallway. Bathroom door hsd a big hole. A mom and pop hotels are better than this hotel. Avoid avoid. There is a travelodge across the street
2 nachten verbleven in september 2022

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unterdurchschnittlich
Hatte ein Executive Zimmer, das allerdings alles andere als Executive war. Bad voller Rost, Boden knarzte bei jedem Schritt, uvm. Sehr renovierungsbedürftig. Nachts musste ich mehrmals an die Hotelglastüre klopfen, bis mich endlich jmd hörte, weil abgeschlossen und keine Klingel. War schon in 1-Stern Hotels, die ansprechender waren. Für 1-2 Tage evtl. OK, sonst Finger weg!
5 nachten verbleven in september 2022
Reactie van Sudarshi Hardoyal op 12 sep 2022
Hi Thanks for staying with us and we really appreciate your feedback in order to improve our product and service.We look forward to welcome you back in the near future.

8/10 – Goed

helene

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2022
Reactie van Sudarshi Hardoyal op 12 sep 2022
Hi HeleneThanks for staying with us and we really appreciate your feedback.

10/10 – Uitstekend

Paul, London

Positief: Netheid, staat van de accommodatie en faciliteiten
Quick and efficient check in
1 nacht verbleven in september 2022
Reactie van Sudarshi Hardoyal op 12 sep 2022
Hi PaulThanks for staying with us and we really appreciate your feedback in order to improve our products and services.

2/10 – Ontzettend slecht

Hari Chandan

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds are not comfortable. Carpet inside the room is wet. Bedsheets were not clean.
1 nacht verbleven in september 2022
Reactie van Sudarshi Hardoyal op 12 sep 2022
Hi HariThanks for staying with us and we really appreciate your feedback in order to improve our products and services.

4/10 – Matig

Andrew

Negatief: Personeel en service
Non welcoming without a smile.!!
Non welcoming arrival. Not even a smile or welcome to our hotel!! Paid £15 for a parking space and as we needed car to get nearer to our venue and would be back later at midnight was assured we had a space as paid for...only to come back later and carefully squeeze car in at tiny space near exit....same non welcome for breakfast and departure...Glad only stayed for one night....I've stayed in more welcoming budget hotels so will look elsewhere next time.
1 nacht verbleven in september 2022
Reactie van Sudarshi Hardoyal op 12 sep 2022
Hi AndrewThanks for staying with us and we really appreciate your feedback in order to improve our products and services. I hope to welcome you back in the near future.

8/10 – Goed

STEPHANIE

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was a nice place but when we arrived they told us the air conditioning in the rooms was not working and since we went during the heat wave - that kind of mattered. At least we could open the nice large windows though which did help especially at night. The staff was friendly enough and they allowed us to check in early at no additional charge which was very nice!
2 nachten verbleven in augustus 2022
Reactie van Mario op 28 aug 2022
Dear guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

2/10 – Ontzettend slecht

Dominic

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don't bother
Dirty, horrible, crawling
1 nacht verbleven in augustus 2022
Reactie van Mario op 28 aug 2022
Dear guest,Thank you for staying with us,Please accept our apologies and thanks for the feedback . I will take action immediately to improve service. Have a great day!

6/10 – Redelijk

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Stayed a few times now tried different rooms , but the beds are awful so uncomfortable, I love how easy it is to travel into London , but Travel Lodge next door may have my bookings back as the beds let hotel down badly.
2 nachten verbleven in augustus 2022
Reactie van Mario op 28 aug 2022
Dear Guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

2/10 – Ontzettend slecht

Norbert

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No AC, dirty, falling apart, in need of Reno.
3 nachten verbleven in augustus 2022
Reactie van Mario op 28 aug 2022
Dear guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

4/10 – Matig

Jodi

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Salmon that i had was wonderful. Bathroom stinks of mold. No air conditioning to use. They had it, but it was locked and couldn't use it. Had to use a fan. The beds are horrible. Sleeping on springs. Please invest in new mattresses.
2 nachten verbleven in augustus 2022
Reactie van Mario op 28 aug 2022
Dear guest,Thank you for staying with usPlease accept our apologies and thanks for the feedback and getting our attention in this matter. I will take action immediately to improve service. Have a great day!

10/10 – Uitstekend

Jose

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
En realidad me gusto todo solo una cuestión se noto la falta de aire acondicionado, pero no lo tienen,esos días hizo mucho calor, deberían hacer algo sobre el tema,hizo mucho calor en Londres.
7 nachten verbleven in augustus 2022
Reactie van Mario op 28 aug 2022
Dear guest thank you for staying with us,Please accept our apologies and thanks for the feedback and getting our attention in this matter. I will take action immediately to improve service. Have a great day!

10/10 – Uitstekend

Jafar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022
Reactie van Mario op 28 aug 2022
Dear guest,Thank ou for staying with us and hope to see you in the near feature to serve you better.

6/10 – Redelijk

Keith

Reisde met familie
I liked the AC, everything was pretty standard. I didnt like that a staff member would not turn off the vacumn when i was trying to check in and spent the entire check in proccess vacuuming one spot behind me which made it difficult to hear and interact with the pwrson at the desk. Also the hallways had housekeeping iteams piled up at all hours of the day tou would have to navigate around.
1 nacht verbleven in augustus 2022
Reactie van Sudarshi Hardoyal op 16 aug 2022
Hi Keith Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

4/10 – Matig

MARTIN

Reisde met familie
Negatief: Comfort kamer
Disappointed
No air condioning in my room and they wouldn't move me to another.
2 nachten verbleven in augustus 2022
Reactie van Sudarshi op 17 aug 2022
Hi Martin I am sorry that AC is not working in your room and we will work hard to fix the problem.

10/10 – Uitstekend

Trevor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great near Heathrow
A good modern Hotel, close to Hounslow Station (and Heathrow) and Shops. Polite Staff. Only issue is I wish the Rooms had a Mini Bar Fridge in them. Aircon was a blessing in this current Heatwave.
1 nacht verbleven in augustus 2022
Reactie van Sudarshi Hardoyal op 16 aug 2022
Hi Trevor Thanks for staying with us and we appreciate your feedback. See you soon.

2/10 – Ontzettend slecht

Balaji

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Worst Hotel Ever
The worst hotel me and my family ever stayed in. Never again in Ramada. No air conditioning in the room during a heatwave. We were given the top floor and so it was really hot at night. The fans provided did not help at all. The mattresses provided were the worst we ever slept on. I had booked Ramada because I had a good experience with the one in Amritsar in India. But this is the second one I’ve stayed in the UK and honestly its the worst chain ever here. Never ever again will I book into a Ramada
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

ROYER

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awful!!! No Air conditioning
1 nacht verbleven in augustus 2022
Reactie van Sudarshi Hardoyal op 16 aug 2022
Hi Royer Thanks for staying with us and we appreciate your feedback in order to improve our service.

4/10 – Matig

Li

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1, Two hours of delayed checking in due to the room was not ready; 2, Single beds instead of twin beds as advertised (imagine a 6’2” person sleeping on it); 3, Those mattresses should be in dump as many springs are sticking out, and pinching your body all night long; 4, Safe in the room DOES NOT WORK; 5, Hand sanitizers throughout the building are decorative (they’re all EMPTY); 6, We tried to reuse shower towels so didn’t leave them on the floor, but they were taken away by the cleaning staff each day; 7, NO AC. Only fans are provided, and they are NOISY.
6 nachten verbleven in augustus 2022
Reactie van Izana op 12 aug 2022
Hi Li, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

2/10 – Ontzettend slecht

Henry

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awful, disgusting hotel
Stay one night in this hotel after a late arrival in London, Heathrow. Will never stay there again! Unbelievebel that Ramada will be associated with this hotel. At arrival first impression after stepping out of the elevator at the room floor was a broken sofa and a floor with big dust balls - seemed as it hadn't been cleared for several months. In the room the air-con didn't work, the carpet on the floor was very dirty, the mattress in the bed was broken, the window was so dirty, that you almost couldn't look out. The breakfast was very poor, and the first hotel ever I have stayed in, where you couldn't get fresh brewed coffee, but was left with Nescoffee made with lukewarm water. One advice: STAY AWAY!
1 nacht verbleven in juli 2022
Reactie van Izana op 12 aug 2022
Hi Henry, Thank you for staying with us. We really appreciate your feedback and we take every feedback seriously. We will inform our housekeeping manager to take necessary actions and improve our service. We hope to welcome you back on your next stay. Have a great day!

6/10 – Redelijk

SUN MI

1 nacht verbleven in augustus 2022
Reactie van Izana op 12 aug 2022
Hi, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 – Goed

Robert J

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Served its purpose
Quite basic and comfortable but super close to the tube station for our early flight the following morning out of Heathrow. Food options are minimal and low-end. Get a takeaway delivered or pop to the Tesco for something. Friendly staff.
1 nacht verbleven in augustus 2022
Reactie van Izana op 11 aug 2022
Hi Robert, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 – Goed

Arndis

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Þægileg staðsetning
Þægilegur staður og myndi velja aftur ef flug yrði í gegnum Heathrow. Beintenging við Piccadilly línuna sem tengist öllum miðjulínum neðanjarðarkerfisins og því fljótlegt að komast hvert sem er.
6 nachten verbleven in augustus 2022
Reactie van Izana op 11 aug 2022
Hi Arndis, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

6/10 – Redelijk

Jenny

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Great location for Heathrow. Lots of local shops for food and conveniences within walking distance. Nearby tube stations.
1 nacht verbleven in augustus 2022
Reactie van Izana op 8 aug 2022
Hi Jenny, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 – Goed

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Izana op 8 aug 2022
Hi Paul, Thank you for staying with us. We appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

2/10 – Ontzettend slecht

Boris

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We ordered two rooms with air conditioning and three beds. We were given one room with air conditioning and two beds, and one room with NO air conditioning and three beds. This was only after complaining because the first room offered to us smelled like mildew. It was filled with fans as evidence that something was odd in that room. This is unacceptable.
1 nacht verbleven in augustus 2022
Reactie van Izana op 5 aug 2022
Hi Boris, Thank you for staying with us. We appreciate your feedback and we take every feedback seriously. We hope to welcome you back on your next stay. Have a great day!

2/10 – Ontzettend slecht

Panagiotis

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
disappointment
The hotel has nothing to do with the photos. the sheets were changed after 4 days at my request. They asked me 120 pounds more than what was written in the reservation. there is no fridge in the room. the windows didn't open. the room was not cleaned for 5 days. he only had coffee the first day.
5 nachten verbleven in juli 2022
Reactie van Izana op 5 aug 2022
Hi, Thank you for staying with us. We appreciate your feedback and we take every feedback seriously. We hope to welcome you back on your next stay. Have a great day!

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location
2 nachten verbleven in juli 2022
Reactie van Izana op 4 aug 2022
Hi James, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

10/10 – Uitstekend

Will

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2022

4/10 – Matig

Chris, London

Positief: Netheid
Negatief: Personeel en service
The bed was too low,It was on wheels so it moved. And the floor carpet was from the 1960s other than that it was alright
1 nacht verbleven in juli 2022
Reactie van Izana op 1 aug 2022
Hi Chris, Thank you for staying with us. We really appreciate your feedback. We take every feedback seriously. We will inform the housekeeping manager of this. We hope to welcome you back on your next stay.

8/10 – Goed

Sydney

2 nachten verbleven in juli 2022
Reactie van Izana op 1 aug 2022
Hi Sydney, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay.

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location for Heathrow travellers is good, short walk from tube station. Staff very helpful and welcoming.
1 nacht verbleven in juli 2022
Reactie van Izana op 29 jul 2022
Hi Jennifer, Thank you for staying with us & we really appreciate your feedback. We hope to welcome you back on your next stay.

8/10 – Goed

Allano

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Ramada Hounslow
Car park tiny. Initial impression, corridor from car park to reception scruffy, but the room was lovely clean comfortable Bathroom excellent Only 13 min from Heathrow
1 nacht verbleven in juli 2022
Reactie van Izana op 29 jul 2022
Hi Allano, Thank you for staying with us & we really appreciate your feedback. We hope to welcome you back on your next stay.

4/10 – Matig

Peter

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
bathroom good shower good room good size carpet was dirty bed was springy wont be staying again.
1 nacht verbleven in juli 2022
Reactie van Izana op 26 jul 2022
Hi Peter, Thank you for staying with us and we really appreciate your feedback. We take every feedback seriously and we will inform the housekeeping manager. We hope to welcome you back on your next stay.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Staff was nice and location great for Heathrow stays, but thats about it. Broken bed, dirty room, breakfast bad and the hotel is just old in general.
1 nacht verbleven in juli 2022
Reactie van Izana op 26 jul 2022
Hi, Thank you for staying with us and we appreciate your feedback. We hope to welcome you back on your next stay.