Dear Margot, Thank you for your beautiful feedback and we are truly pleased to know that you had a lovely time with us; particularly the team is so proud to ensure our guest are taken care and leaves with great memories! Thank you and we look forward to welcoming you back at the earliest opportunity, Warmest Regards

Dear Guest, Thank you for taking the time to review your recent stay at The Pelham - Starhotels Collezione. I am sorry that you heard footsteps from above your room. For your next stay we could allocate you on the top floor. Kind Regards, Ricky Collins Front Office Manager

Dear Guest, Thank you for your comments, I am delighted to hear you enjoyed your stay at The Pelham - Starhotels Collezione. Best wishes, Luca Perletti Hotel Manager

Dear NIcole,Thank you so much for your 5 star review.I am delighted to hear that you had an incredible stay with us and I look forward to welcoming you back soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Anita,Thank you so much for your wonderful 5 star review. I am extremely delighted to hear that you had an amazing stay with us and experienced the best Starhotels service once again! We always strive to provide excellent hospitality to all our beloved customers and we did it again! I will share your lovely review with my team which I am sure they will be very proud to read it. Thank you again and I look forward to welcoming you back again soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Barbara,Thank you so much for your 5 star review.I am delighted to read that you have found our hotel a cozy and elegant home away from home. This is exactly what we want to hear from our wonderful guests. Being an a characteristic Victorian Townhouse, we strive to provide the best Starhotels experience and your feedback has proven this.Looking forward to welcome you back soon here at The Pelham Hotel!Warmest regards,Niccolo Consigli Hotel Manager

Dear Jenny, Thank you so much for your 5 star review. It am delighted to hear that you had a fantastic stay with us and my team looked after you while staying with us.Looking forward to welcome you back soon here at The Pelham hotel. Kindest regards,Niccolo ConsigliHotel Manager

Dear Yvette and Henry,Thank you so much for your high score review. I am delighted that everything went well during your stay and I look forward to welcoming you back soon here at The Pelham hotel. Warmest regards,Niccolo ConsigliHotel Manager

Dear Bino,Thank you so much for your recent review.I am so sorry to hear that you didn't enjoy your stay with us and please rest assured that you feedback will left unnoticed. I will email you privately to find out more about your stay.I do hope that you will be consider to stay with us again in the near future.Kindest regards,Niccolo ConsigliHotel Manager

Dear Patricia,Thank you so much for your high score review. Looking forward to welcome you back soon here at The Pelham hotel.Kindest Regards,Niccolo ConsigliHotel Manager

Dear Evelyn,Thank you so much for your recent review. I am delighted to hear that you had an amazing stay and my staff looked after you very well. Looking forward to welcome you back soon here at The Pelham hotel. Kindest regards,Niccolo Consigli Hotel Manager

Dear Mary Ellen,Thank you so much for your 5 star review.I am delighted to hear that you had a lovely stay and you loved our delicious breakfast. Sorry to hear about the minor plumbing issue and that you found your room darker. I have left a note on your profile about this so next time you are staying with us, we will allocate you to a brighter room.Looking forward to welcome you back soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Veronica,Thank you so much for your 5 star review.I am delighted to hear that you had an amazing time with us while visiting London and my staff in particular Thomas looked after you. Looking forward to welcome you back soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Rita,Thank you so much for your 5 star review.Looking forward to welcome you back soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Matthew,Thank you so much for your 5 star review.I am delighted to hear that you had a great stay with us and equally disappointed that we couldn’t get back to you in regards of the missing TV remote control.I will personally liaise with our Room Division Manager to improve the service. In the meantime, I look forward to welcoming you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Peter,Thank you so much for your recent review.I am delighted to hear that you had a nice stay with us and you loved the location of our gorgeous hotel.Looking forward to welcome you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Kirsty,Thank you so much for your 10 out of 10score. I am delighted to read that you had an amazing stay with us and you loved your room and the hotel location. It is indeed in the best spot of South Kensington just a minute away from the tube station and very close to museums and Royal Albert Hall! I can’t wait to welcome you back soon here at The Pelham hotel.Warmest regards,Niccolo Consigli Hotel Manager

Dear Sara,Thank you so much for another 10 out of 10 score. I am delighted to read that after being with us many times, you still found our gorgeous townhouse boutique hotel the best spot in London with excellent service for your home away from home gateway! I cannot wait to welcome you back again soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Simon,Thank you so much for your recent review. Your feedback is very important to us and I will liaise with my team to take in consideration your comment about the in room amenities. I very much look forward to welcoming you back here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Amanda,Thank you so much for your recent high score.I am delighted to hear that everything went well and I look forward to welcoming you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Valerio,Thank you so much for your 5 out of 5 star review. I am delighted to hear that my team looked after you and the free upgrade was well received. Looking forward to welcome you back soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Anonymous,Thank you so much for sharing your feedback with us. I look forward to welcoming you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Maziar,Thank you so much for your high score review. I am delighted to hear that you had a great experience with us and you loved the hotel throughout.Looking forward to welcome you back soon here at The Pelham hotel. Warmest regards,Niccolo ConsigliHotel Manager

Dear Jessica,Thank you so much for sharing your recent experience with us, it is lovely to read that you had an excellent stay and you loved the room and the Cream tea! I will share it with the team.Looking forward to welcome you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Michael,Thank you so much for your recent feedback.Myself and the team are truly sorry for not providing you the real Starhotel experience and please rest assured that I do take every single review very seriously in order to improve our Customer service and standards. My colleague Ros, Front Office Manager, has already contacted your separately to find out more about your recent experience. I do hope that you will give us another opportunity to showcase you The Pelham hotel once again soon.Warmest regards,Niccolo ConsigliHotel Manager

Dear Minghui,Thank you so much for your recent 10 out of 10 score. I am delighted to hear that you loved the hotel and everything went well while staying with us. It is great to know that my team looked after you and you have enjoyed our delicious breakfast. Sorry about the small renovation project that it was planned in the main restaurant in early January and we had to reduce our Continental breakfast offer for 3 days, The hot breakfast option was still available though.Looking forward to welcoming you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Sung Eun,Thank you so much for your high score review.I look forward to welcoming you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Dianne,Thank you so much for your 5 stars review. I am delighted to hear that my staff looked after you during your stay and you found our gorgeous hotel in a great spot of South Kensington.Looking forward to welcome you back soon here at The Pelham hotel. Warmest regards,Niccolo ConsigliHotel Manager

Dear Alexandra,Thank you so much for another 5 stars review! It is great to hear that you loved our new fluffy towels and bed linen. This is part of our constant improvement on our product in order to provide an amazing and luxury experience to all our Guests. I look forward to welcoming you back soon her at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Christopher,Thank you so much for your 5 star review.i am delighted to hear that everything went well during your stay with us and my team looked after you and your family.I look forward to welcoming you back soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Steven,Thank you so much for your 5 star review.I am delighted to hear that you have enjoyed your room and our hotel location which is in the best spot of South Kensington.Looking forward to welcome you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Tranghol,Thank you so much for your recent review.i am sorry to hear that the room door was too small for your luggage's. Our Concierge team can assist with any requests throughout the guest stay including bringing and taking the luggage's from/to the room. We can also hold the luggage's for few hours in case the Guests wish to visit London during the departure day. I am glad to hear that the room was clean and the staff was good!Looking forward to welcoming you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Tomm,Thank you for your recent review.I am sorry to hear that you didn't like staying with us and please feel free to reach out in case you wish to give me more details about your stay.Looking forward to welcoming you back soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Michelle,Thank you so much for your recent 5 star review.I look forward to welcoming you back soon here at The Pelham hotel.Kindest Regards,Niccolo ConsigliHotel Manager

Dear Enrico,Thank you so much for another 10 out of 10 review.I am so happy to hear that you have found our gorgeous townhouse the same as last time, a place to stay with a great family atmosphere. Looking forward to welcome you soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Francesco,Thank you so much for your recent high score review.I look forward to welcoming you soon back here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Kate,Thank you so much for your high score review.I am delighted to hear that you loved our hotel and my team looked after you during your stay with us. Looking forward to welcoming you back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Louisa,Thank you so much for your recent review.I am delighted to hear that you had a great stay with us and I look forward to welcoming you soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Naim,Thank you so much for your recent high score review.I look forward to welcoming you back soon here at the Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Mauricio,Thank you so much for your great review!We look forward to welcoming you and your family back soon here at The Pelham hotel in the near future. Warmest regards,Niccolo ConsigliHotel Manager

Dear Jean Pierre,Thank you so much for your nice review.I am delighted to hear that you had a fabulous stay with us and that you loved the room and the hotel in general. Thank you for the feedback about to add extra blinds in the bathroom to give more privacy and I will speak with my Chief Engineer to find a solution moving forward. In the meantime, I look forward to welcoming you soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Valerie, Thank you so much for your 5 star review. I am delighted to hear that you had a fantastic stay with us and as you said, the hotel is a charming Townhouse with 52 beautifully decorated room in a great spot of London! I will share your lovely comment about the staff and breakfast to my team that I am sure they will be pleased to know.Looking forward to welcome you soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Julie,Thank you so much for your 10 out of 10 score. I am delighted to hear that you found our hotel in a great spot so close to Royal Albert Hall, Natural History and V&A Museums.Looking forward to welcome you soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Charlene,Thank you so much for your high score review.I look forward to welcoming back soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Ansley,Thank you very much for your feedback following your recent stay with us in The Mews suite.As you mentioned, "The Mews" has a cool historical value and it has a separate entrance on Cromwell Mews which is 1 minute away waliking distance from the main hotel. It features a lounge and dining area on the lower level, as well as an open-plan bedroom with king size bed. There is also a sofa bed in the lounge that accommodate another 2 people. It is suitable for longer stays and for families with children over the age of 10. We provide the same services as if you would stay inside the hotel and the key selling point of this Suite is that you are still in the centre of the action of a busy neighbourhood but still with a total privacy of a loft apartment. We do have different type of rooms and Suites in the hotel so please next time you are planning to visit The Pelham hotel, please check the King Suite or our lovely Junior Suites who are unique in décor and comfort.Looking forward to welcome you soon here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Joseph,Thank you so much for your lovely review and to coming back to stay with us every year. I am glad that you still found our room very comfortable and cozy. Location is unbeatable really, just outside South Kensington station in the heart of the museums hub.I look forward to welcoming you soon once again here at The Pelham hotel.Kindest regards,Niccolo ConsigliHotel Manager

Dear Katie,Thank you so much for your 5 out of 5 star review!I look forward to welcoming you soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Jeffrey,Thank you very much for your nice review and I am sorry to hear about the room carpet and I will liaise with my Chief Engineer to review the refurbishment plan for this room with a matter of urgency.Looking forward to welcome you soon here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager

Dear Marcy,Thank you so much for your high score review!Looking forward to welcome you back here at The Pelham hotel.Warmest regards,Niccolo ConsigliHotel Manager