Lobby
Beschikbaarheid controleren

Beoordelingen van The Prince Akatoki London

5 out of 5
The Prince Akatoki London
50 Great Cumberland Place, Marble Arch, London, England

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 653 van 814 beoordelingen" "
Gastenscore: 8 - Goed. 116 van 814 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 814 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 814 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 814 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Expedia

2 nachten verbleven in april 2022
Reactie van Guillermo, Front Desk Manager op 10 jun 2022
Thank you for your rating. We are glad to see you had a great stay. Kind regards, Guillermo

10/10 – Uitstekend

Michiel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2021
Reactie van Guest Experience Manager op 20 sep 2021
Dear Michiel, Thank you very much for your perfect score!!! We are delighted to see that you had a pleasant stay with us, Kind Regards,

8/10 – Goed

Eelco, Amsterdam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and spacious rooms. Comfortable bedding and helpful employees. Overall a pleasant stay which met the high expectations.
2 nachten verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Located in quiet residential street in a great area just a very short walk to nice shops ans venues in Marylebone. Cozy atmospere.
1 nacht verbleven in februari 2019
Reactie van KirbyM op 4 feb 2019
Dear Guest, Thank you for the wonderful feedback. I hope to welcome you back soon. Best Wishes, Kirby

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2019
Reactie van KirbyM op 24 jan 2019
Dear Guest, Thank you for the perfect 5 stars! I hope to welcome you back soon. Best Wishes, Kirby

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Super dichtbij Oxford en Marble Arch. Leuke en rustige buurt.
3 nachten verbleven in december 2018
Reactie van KirbyM op 4 jan 2019
Dear Guest, Thank you for the great review! Best Wishes, Kirby

10/10 – Uitstekend

Edward , Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centraal en toch in een rustige buurt
Vriendelijk personeel, mooie kamers netjes en schoon. Heerlijk en goed eten en niet te duur.
3 nachten verbleven in februari 2018
Reactie van Maris op 6 mrt 2018
Dear Guest, Thank you for your overall very positive comment about our hotel, staff members and our restaurant Hunter486. We are glad to hear that you have enjoyed your stay with us.

8/10 – Goed

David, nijkerk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima
nette kamers, goede ligging

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect visit!
Centraal gelegen perfect boutique hotel. Aanbevolen voor iedereen.

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stylish boutique hotel based on Japanese simplicity. The lady who checked me in and out (Joy) was extremely professional and sweet. The location, close to Marble Arch was extremely tranquil
1 nacht verbleven in mei 2024
Reactie van Clarissa, Guest Experience Manager op 12 mei 2024
Dear Joseph,Thank you for taking the time to review The Prince Akatoki London. I am most pleased that you found your stay enjoyable. What a great reward to myself & my team that our guests leave us feeling happy with our service!I am delighted to hear that Joy was able to contribute to making your visit to London enjoyable. This is exactly the type of experience we aim to deliver to each & every guest. Once again, I appreciate your kind words & look forward to seeing you next time you stay with us.Warm Regards,ClarissaGuest Experience Manager

2/10 – Ontzettend slecht

Dr Martin

Terrible
4 nachten verbleven in april 2024
Reactie van Francesca op 15 mei 2024
Dear Dr. Martin,Thank you for taking the time to leave a review. We are genuinely sorry to hear that your experience was disappointing. To help us better understand what went wrong and how we can improve, could you please provide more details about the issues you encountered by contacting the hotel directly? Whether it is related to our service, product, or something else, your feedback is invaluable to us. We look forward to hearing from you and making things right.

10/10 – Uitstekend

Tonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Clarissa, Guest Experience Manager op 1 mei 2024
Dear Tonia,WOW 5/5 thank you so much for this amazing review!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

6/10 – Redelijk

Nayif

Reisde met familie
Positief: Netheid, voorzieningen
Did not receive upgrade or vip abilities/ access
4 nachten verbleven in april 2024
Reactie van Clarissa, Guest Experience Manager op 29 apr 2024
Dear Nayif,Greetings from The Prince Akatoki London!Thank you for taking the time to review The Prince Akatoki London!We are sorry to read that you were not provided with a complimentary upgrade. Please be kindly informed that complimentary upgrades are subject to availability and we always try to accommodate the guests needs, however as far as I can see we had limited rooms on your arrival day, however rest assured we updated your profile notes and will ensure to provide one on your next stay.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Afshin

4 nachten verbleven in april 2024
Reactie van Clarissa, Guest Experience Manager op 12 mei 2024
Dear Afshin,Thank you for taking the time to review The Prince Akatoki London. What a pleasure it was to read your comments!The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product.It is times like these that myself & my team can truly feel like we succeeded in achieving our goals of satisfying our guests expectations which as a Manager is the highest reward!We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

inga

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel Next time you should mention if room will be in basement
4 nachten verbleven in maart 2024
Reactie van Clarissa, Guest Experience Manager op 11 apr 2024
Dear inga,Thank you for taking the time to review The Prince Akatoki London.It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay.I will share your comments regarding your experience with my team as this kind of feedback is always motivating & encouraging.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Gary Allen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Immaculate property. We have a wonderful stay. Breakfast was delicious and the restaurant was also excellent for dinner.
4 nachten verbleven in april 2024
Reactie van Clarissa, Guest Experience Manager op 11 apr 2024
Dear Gary Allen,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay.I will share your comments regarding your experience with my team as this kind of feedback is always motivating & encouraging.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Maxime

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful for its location, service and human size!
4 nachten verbleven in maart 2024
Reactie van Clarissa, Guest Experience Manager op 11 apr 2024
Dear Maxime,Thank you for taking the time to review The Prince Akatoki London. What a pleasure it was to read your comments!The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product.It is times like these that myself & my team can truly feel like we succeeded in achieving our goals of satisfying our guests expectations which as a Manager is the highest reward!We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Itzik, Rumson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel at the edge of Marylebone. I like it and will probably stay again. The rooms are big and clean. The restaurant and the bar at the hotel are very good.
8 nachten verbleven in maart 2024
Reactie van Kanoko, Guest Experience Manager op 17 mrt 2024
Dear Itzik,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

10/10 – Uitstekend

tom

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautifully clean. Lovely staff. Japanese vibe excellent. Totally different hotel than the norm and better on every level.
1 nacht verbleven in maart 2024
Reactie van Kanoko, Guest Experience Manager op 17 mrt 2024
Dear tom,Thank you for taking the time to review The Prince Akatoki London. We are pleased to read you enjoyed your stay & delighted that the service met your expectations!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

6/10 – Redelijk

??

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
5星とのことで期待値高かったが、日本国内のホテルと比べてしまうとどうしても全ての項目で見劣り感がしてしまう 一番困ったのは洗面にコンセントが無くドライヤーが使えなかったこと そんな中アカトキの食事は美味しく頂けた ただこのサービスレベルならコストパフォーマンス考えたら次はもっとお得なホテルにすると思う
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Elisa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Since the moment we stepped in the staff has been very welcoming, professional and caring. It is a small hotel where every detail is taken care of, from the furniture, the general vibe and ambience, in-room amenities and a perfect breakfast offer and service. We spent one night with a infant and everything was perfect, we will be staying again for sure
1 nacht verbleven in februari 2024
Reactie van Francesca op 19 feb 2024
Dear Elisa,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay. We will share your comments regarding the staff with our team as this kind of feedback is always motivating & encouraging. We look forward to welcoming you back again at The Prince Akatoki London.Stay Well,Francesca

10/10 – Uitstekend

Devan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Clarissa, Guest Experience Manager op 25 mrt 2024
Dear Devan,Thank you for taking the time to review The Prince Akatoki London. I am pleased to read you enjoyed your stay & delighted that the we met your expectations.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

4/10 – Matig

Karina

6 nachten verbleven in februari 2024
Reactie van Francesca op 19 feb 2024
Dear Karina,Thank you for taking the time to leave a review.We appreciate all feedback, including constructive criticism. However, we noticed that your review appears to be blank. We strive to ensure the best experience for our customers, and we would like to address any concerns or issues you may have had. If you could provide more details about your experience, we would be grateful.Please feel free to reach out directly to the hotel, so we can assist you further.With kind regards,Francesca

10/10 – Uitstekend

Katie

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such friendly warm staff and a super comfortable bed. We will stay at The Prince Akatoki again.
2 nachten verbleven in januari 2024
Reactie van Kanoko, Guest Experience Manager op 17 mrt 2024
Dear Katie,Thank you for taking the time to review The Prince Akatoki London. We are thrilled to hear that you enjoyed your stay with us!It is always a pleasure to read positive comments as this kind of feedback is always motivating & encouraging. We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
Wonderful hotel. So calm and comfortable. Definitely will be going back.
1 nacht verbleven in januari 2024
Reactie van Clarissa, Guest Experience Manager op 30 jan 2024
Dear Emily,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay.I will share your comments regarding your experience with my team as this kind of feedback is always motivating & encouraging.I look to welcoming you back again at The Prince Akatoki London!Warm Regards.ClarissaGuest Experience Manager

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Clarissa, Guest Experience Manager op 30 jan 2024
Dear James,WOW 10/10 thank you so much for this amazing feedback.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 – Goed

Dario

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upgrade upon check in offered only upon reminder and then a room on the first floor looking into the backyard. Otherwise pleasant and clean hotel. Very low ceilings and shower therefore a bit claustrophobic. Staff extremely friendly and attentive.
3 nachten verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Used Ikea
Nothing special outdated like Ikea style
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ken

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Kazumasa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Clarissa, Guest Experience Manager op 12 dec 2023
Dear Kazumasa,WOW 10/10 thank you so much!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Max

1 nacht verbleven in december 2023
Reactie van Clarissa, Guest Experience Manager op 12 dec 2023
Dear Max,Thank you for sharing this amazing feedback after your recent stay with us!We are delighted to read that you had a fantastic stay and look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Matthew

1 nacht verbleven in december 2023
Reactie van Clarissa, Guest Experience Manager op 12 dec 2023
Dear Matthew,Thank you for sharing this amazing feedback after your recent stay with us!We are delighted to read that you had a fantastic stay and look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Robin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very comfortable hotel with nice size rooms. Super friendly and clean. I appreciate the hotel amenities as well.
2 nachten verbleven in november 2023
Reactie van Clarissa, Guest Experience Manager op 18 nov 2023
Dear Robin,Thank you for taking the time to review The Prince Akatoki London!We are delighted to read that your stay with us was fabulous and you enjoyed in particular our facilities and our service.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Patrick

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this hotel…Great location…Phenomenal staff..!!
4 nachten verbleven in november 2023
Reactie van Clarissa, Guest Experience Manager op 18 nov 2023
Dear Patrick,We are delighted to read such a brilliant review after your recent stay with us!Our aim is to provide with amazing service and meet all our guests expectations and as i can read from your kind words we achieved that.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Perfect stay from start to finish. Comfortable, clean, all the little details taken care of.
1 nacht verbleven in november 2023
Reactie van Duty Manager op 14 nov 2023
Dear guest,Thank you for taking the time to review The Prince Akatoki London. I am pleased to read you enjoyed your stay & delighted that overall we met your expectations.We look to welcoming you back again at The Prince Akatoki London.Stay Well,Francesca

10/10 – Uitstekend

Elin Llywelyn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and a warm and friendly greeting. Staff were lovely and bery attentive. A great stay.
1 nacht verbleven in oktober 2023
Reactie van Clarissa, Guest Experience Manager op 18 nov 2023
Dear Elin Llywelyn,Thank you for sharing this brilliant feedback after your recent stay with us!We are delighted to read that our dedicated team took great care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
スタッフの対応がすばらしい。
6 nachten verbleven in september 2023
Reactie van Clarissa, Guest Experience Manager op 18 nov 2023
Dear Guest,We are delighted to read this amazing feedback after your recent stay with us!We are thrilled that our dedicated team took great care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 – Goed

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
7 nachten verbleven in september 2023
Reactie van Clarissa, Guest Experience Manager op 18 nov 2023
Dear Tracy,We are delighted to read this great feedback about your recent stay at The Prince Akatoki London!We trust you had a fantastic experience and we look forward to welcome you back to The Prince Akatoki London in the near future.Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Lazarus

1 nacht verbleven in september 2023
Reactie van Clarissa, Guest Experience Manager op 18 nov 2023
Dear Lazarus,WOW 5/5 thank you so much!We all look forward to welcoming you back to The Prince Akatoki London in the near future!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Peter

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was moved to this hotel by Expedia when my original accommodation was unfit. The Prince Akatori is a stunning place to stay, my room was very well appointed and comfortable, staff were excellent and the breakfast offer superb. I wish I could have stayed for longer.
2 nachten verbleven in september 2023
Reactie van Clarissa D'Amato Guest Experience Manager op 18 nov 2023
Dear Peter,Thank you for taking the time to review The Prince Akatoki London!We are delighted you had an amazing stay with us and our dedicated team took good care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 – Goed

Luis, CDMX

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean asthethics but strong perfum smell
1 nacht verbleven in september 2023

10/10 – Uitstekend

CHI-WEN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Menaged

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Nanette

4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Maia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Johanne

1 nacht verbleven in juli 2023
Reactie van Clarissa, Guest Experience Manager op 31 jul 2023
Dear Johanne,WOW 10/10 Thank you so much!!We all look forward to have the pleasure to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was one of the best I’ve had this year.
5 nachten verbleven in juli 2023
Reactie van Clarissa, Guest Experience Manager op 31 jul 2023
Dear Juan.Thank you for sharing this amazing feedback after your recent stay with us!Our great team goes above and beyond to please our guests and I am delighted to read we were able to leave such a positive impression.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 – Goed

Nobuaki

4 nachten verbleven in juli 2023

10/10 – Uitstekend

Johanne

2 nachten verbleven in juli 2023
Reactie van Clarissa, Guest Experience Manager op 31 jul 2023
Dear Johanne,WOW 10/10 thank you so much, that is brilliant!We are looking forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 – Uitstekend

Gavin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service and ambience in a nice location.
5 nachten verbleven in juli 2023
Reactie van Clarissa D'Amato, Guest Experience Manager op 14 jul 2023
Dear Gavin,Thank you so much for sharing this brilliant review about your recent stay with us!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager