Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 371 van 1002 beoordelingen" "
10 - Uitstekend
371
Gastenscore: 8 - Goed. 358 van 1002 beoordelingen" "
8 - Goed
358
Gastenscore: 6 - Redelijk. 150 van 1002 beoordelingen" "
6 - Redelijk
150
Gastenscore: 4 - Matig. 68 van 1002 beoordelingen" "
4 - Matig
68
Gastenscore: 2 - Ontzettend slecht. 55 van 1002 beoordelingen" "
2 - Ontzettend slecht
55
8,2/10
Netheid
8,6/10
Personeel en service
7,6/10
Voorzieningen
7,6/10
Staat van de accommodatie en faciliteiten
7,6/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Ferdinand
Reisde met partner
6 dec 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptionist Fred was great. We were very early and yet we immediately got the key oog our room. A nice hotel in a nice place
Ferdinand
1 nacht verbleven in december 2022
Reactie van Bw Team op 7 dec 2022
Thank you so much for staying with us and complimenting our staff. We love to see you again.
2/10 – Ontzettend slecht
Tson-telle
Reisde met familie, Reisde met familie en kleine kinderen
22 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had an unexpected medical emergency my father whom I caregive for went into an unexpected surgery. We couldn’t make our check in the next day. Due to needing to be at the hospital. I called the day we went to the ER which was the day before check in. Asked if we could get a partial refund or a refund since this is an emergency. We had to cancel our entire plans and stay the whole weekend. Expedia tried to help but Best western refused to help or give a refund in anyway knowing we would not make it. So we were charged $267. For one night. I do not recommend working or purchasing a room from such heartless money grubbing organization
Tson-telle
1 nacht verbleven in mei 2024
Reactie van Bw Management op 24 mei 2024
Hello sir,We are very sorry that your father had to undergo an unexpected surgery. We hope he is now well and in good health.We really wish that unfortunate event did not happen and that you could have enjoyed your stay with us.We continue to await proof of your emergency so that we can consider any concessions. We encourage all travelers to book the refundable rate or acquire travel insurance. You booked your reservation through Expedia. Expedia offers travel insurance for a minimal fee exactly for these circumstances. However, even Expedia would require proof of your medical emergency to reimburse your travel.We encourage all travelers to book the refundable rate or obtain travel insurance for a minimal fee when there is a chance that your stay is unlikely.We apologize for the inconvenience.Thank you.
8/10 – Goed
Katrina
Reisde met familie
21 mei 2024
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The staff was nice. The hotel really needs an update. It was fairly clean and the breakfast was good.
Katrina
1 nacht verbleven in mei 2024
Reactie van Bw Team op 21 mei 2024
Thank you, Katrina for staying us and submitting your comment. We hope to see you again soon.
10/10 – Uitstekend
Brandi
Reisde met familie
20 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the property. It’s nice quiet, respectful clean feels just clean when I stay there.
Brandi
2 nachten verbleven in mei 2024
Reactie van Bw Team op 20 mei 2024
Thank you very much, Brandi for staying with us and giving us a perfect score. We are glad that you found the hotel quiet and clean. We hope to see you back soon.
8/10 – Goed
Fred, Hayward
Reisde met familie
20 mei 2024
The parking for guest is very narrow and small.
Fred
1 nacht verbleven in mei 2024
Reactie van Bw Team op 20 mei 2024
Thank you, Fred for staying with us. We hope to see you again in the near future.
10/10 – Uitstekend
Robert, Sacramento
Reisde met familie
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perhaps this is an LA or CA thing, but the shower head was designed for submarines -- i.e., almost no flow. Other than that, everything worked and the room was quiet and comfortable.
Robert
3 nachten verbleven in mei 2024
Reactie van Bw Team op 14 mei 2024
Thank you, Robert for the perfect score and submitting your comments. Water buildup residue could have cause the low flow on the shower but we are check every shower head regularly. We'll check them again. Thank you again for letting us know and we hope to see you again.
10/10 – Uitstekend
Moises
12 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Moises
2 nachten verbleven in mei 2024
Reactie van Bw Team op 14 mei 2024
Thanks, Moises for the perfect score. We love to see you back soon.
10/10 – Uitstekend
Jacci
Reisde met familie
12 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was great. Full breakfast, short walk to train. Staff went above and beyond to accommodate. Would highly recommend!!
Jacci
4 nachten verbleven in mei 2024
Reactie van Bw Team op 12 mei 2024
What a lovely review. This will really inspire our staff to do what we do. We are glad that you’re happy with your stay. We love to see you back soon.
8/10 – Goed
Desiree
Zakenreiziger, Reisde met partner
7 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except for the parking. It's already a challenge to get in and out, I would suggest to block off anyone being able to park in the first 3 stalls to make maneuvering a bit easier trying to get out of there. I can't believe the magic my husband had to do to get us out of there and we STILL hit the roof and the side walls. Other than that, staff was really nice and accommodating helping me print something important upon checking in. I'd definitely stay again, I just wouldn't park there 😳
Desiree
1 nacht verbleven in mei 2024
Reactie van Bw Team op 9 mei 2024
Thanks for the suggestion and we shall take a look into it. We love to hear that you’ll stay with us again.
8/10 – Goed
John
Reisde met familie
7 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property. Met all of our requirements. The surrounding area is not the best but is typical of Los Angeles. You need a car.
John
3 nachten verbleven in april 2024
Reactie van Bw Team op 7 mei 2024
Thank you, John for staying with us. We hope to see you again in the near future.
8/10 – Goed
Vicente
Reisde met familie, Reisde met familie en kleine kinderen
6 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was good itself the only bad thing to note about the property is the underground parking is limited and it's really tight, but if you know how to drive in tight spaces you'll be fine and another one is the ac unit, I'm not saying it doesn't work but it's positioned in an area where it doesn't really flow thru the room, especially in the area where the couch is at I don't know if it was just that room itself but it gets the job done eventually but other than those two the room was fine the amenities where good breakfast was amazing and overall it was a good stay
Vicente
1 nacht verbleven in mei 2024
Reactie van Bw Team op 6 mei 2024
Thank you, Vicente for staying with us and submitting your comment. We are forwarding this matter to the right department. We hope to see you again when you visit LA.
10/10 – Uitstekend
Deynis
Reisde met familie en kleine kinderen
3 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good breakfast options!
Deynis
3 nachten verbleven in april 2024
Reactie van Bw Team op 3 mei 2024
Thank you, Deynis for the perfect score and complimenting the breakfast. We love to see you back soon.
6/10 – Redelijk
maria ana
2 mei 2024
Positief: Netheid
maria ana
3 nachten verbleven in april 2024
Reactie van Bw Team op 3 mei 2024
Thank you, Maria for staying with us. We hope to serve you better next time.
6/10 – Redelijk
Travis
Reisde met partner
28 apr 2024
Positief: Personeel en service
The employees were fabulous!!!
Travis
1 nacht verbleven in april 2024
Reactie van Fred - Assistant Manager op 29 apr 2024
Thank you, Travis for complimenting the staff. I will surely inform them of your kind words. We hope to see you again soon.
4/10 – Matig
Terry
Reisde met partner
26 apr 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were very disappointed in the room. It was very tiny. The bathroom was ridiculously small. I didn’t feel that anything was really clean and I would not even hang my clothes in the closet. I am very sorry, but this is not our type of place. We left within the hour.
Terry
2 nachten verbleven in april 2024
Reactie van Bw Management op 26 apr 2024
We thoroughly inspect all guest rooms before we rent them. We also just shampooed the carpet where you were supposed to stay. We understand that you prefer not to stay and we decided not to penalize you for a night and yet we still got this score? Thank you anyway.
8/10 – Goed
Benjamin
25 apr 2024
Benjamin
1 nacht verbleven in april 2024
Reactie van Bw Team op 15 mei 2024
Thank you, Benjamin for staying with us. We hope to see you again.
2/10 – Ontzettend slecht
Jason
23 apr 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was double charged
Jason
1 nacht verbleven in april 2024
Reactie van Fred - Assistant Manager op 24 apr 2024
First, let me thank you for staying with us and submitting your score although we could be happier if it's a high score. Based on my investigation here, we charged Expedia and not your credit card. As a matter of fact, my staff tried to charge you for the 11.00 parking fee only but your card was declined. Should there be any authorization on your card by accident, rest assure that it'll drop in a few days and promise you that you were not charged twice. We hope to see you again.
8/10 – Goed
George
22 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
George
3 nachten verbleven in april 2024
Reactie van Bw Team op 24 apr 2024
Thank you, George for staying with us. We hope to see you again soon.
10/10 – Uitstekend
Mike
Zakenreiziger, Reisde met partner
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fred was very helping during my stay, I would recommend this hotel if you are getting surgery and need accommodation.
Mike
2 nachten verbleven in april 2024
Reactie van Fred - Assistant Manager op 22 apr 2024
Thank you, Mike for staying with us and your compliment. I look forward to serving you again and hopefully on a different circumstance :)
6/10 – Redelijk
Many
21 apr 2024
Negatief: Netheid
El baño tenia hongos
Many
1 nacht verbleven in april 2024
Reactie van Bw Team op 22 apr 2024
Thank you for your comment, Many. We will look into it ASAP. We hope to serve you better next time.
6/10 – Redelijk
Gilian D.
19 apr 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Gilian D.
3 nachten verbleven in april 2024
Reactie van Bw Team op 22 apr 2024
Thank you, Gilian for submitting your score. We hope to see you again so that we can serve you better next time.
10/10 – Uitstekend
Tuan
17 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tuan
1 nacht verbleven in april 2024
Reactie van Bw Team op 19 apr 2024
Thank you for the perfect score. We hope to see you again soon.
2/10 – Ontzettend slecht
James
13 apr 2024
James
2 nachten verbleven in april 2024
Reactie van Bw Team op 3 mei 2024
Thank you, James for staying with us but you could've been specific on where we fell short on you expectation. You see, the room where you stayed was on the top floor facing away from the street and a lot of regular guests always ask for that room. At any rate, we hope the you'll be back so that we can serve you better next time.
10/10 – Uitstekend
Leslie
13 apr 2024
Leslie
1 nacht verbleven in april 2024
Reactie van Bw Team op 14 apr 2024
Thank you so much, Leslie for giving us a perfect score. We love to see you again soon.
10/10 – Uitstekend
Alicia
Reisde met familie, Reisde met familie en kleine kinderen
12 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great!
Alicia
1 nacht verbleven in april 2024
Reactie van Bw Team op 13 apr 2024
Thanks, Alicia for the perfect score and complimenting the staff. We will surely inform everyone about this. We love to see you back soon.
10/10 – Uitstekend
Ivan
Reisde met familie
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The manager was really nice and helpful!
Ivan
1 nacht verbleven in april 2024
Reactie van Fred - Assistant Manager op 12 apr 2024
Thank you so much, Ivan for the perfect score. It is my pleasure to serve you and I am looking forward to serve you again soon.
10/10 – Uitstekend
Curtis, Colorado Springs
Zakenreiziger
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a very nice and very convenient to Santa Monica Pier which is 12 mins away. Train is right next door to take as well. Great value and breakfast too
Curtis
1 nacht verbleven in april 2024
Reactie van Bw team op 11 apr 2024
Thank you, Curtis for staying with us and submitting your review. Truly the location of our hotel is one of the reasons why guests especially tourists stay with us because we are centrally located to most tourist spots in LA and the metro is just a stone throw away. We hope to see you again soon.
10/10 – Uitstekend
Cynthia
Zakenreiziger, Reisde met familie
9 apr 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely needs updated. Worst thing was sitting on the toilet and repeatedly smashing my elbow on the toilet paper holder and my knee on the other side kept hitting the vanity. I paid $11 to be able to park my car in basically an alley way where I had to worry about my car being hit by another car parking because the spots are to small and at very odd angles. Oh and the 80s carpet everywhere was a very nice touch. I assure i will never be staying here again.
Cynthia
1 nacht verbleven in april 2024
Reactie van Bw Team op 9 apr 2024
Thank you for staying with us. We also apologize that your expectations were not met. We hope that you'll have a change of heart and give us another chance to serve you better next time.
6/10 – Redelijk
gabriel
Reisde met familie
8 apr 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
you must pay for parking !!!
the parking is too small
the cleaning service of the room si not all days,!!! is one day yes,one day dont
gabriel
5 nachten verbleven in april 2024
Reactie van Bw Team op 8 apr 2024
Hotel has been charging for parking for 10 years now and it's posted in our website and also in all third party booking engines like Expedia. We are sorry that you missed it. Regarding cleaning the room, most hotels give maid service upon request only wherein ours is better since we do it every other day. Thank you for staying with us.
8/10 – Goed
Seyum
Reisde met familie
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The employee at hotel, they were very helpful for everything
Seyum
4 nachten verbleven in april 2024
Reactie van Bw Team op 7 apr 2024
Thank you very much for staying with us and submitting your comments. This will make our day and continue to do what we do. We hope to see you again soon.
10/10 – Uitstekend
Jozell
Reisde met familie
5 apr 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The staff was very kind and helpful. We enjoyed our stay
Jozell
1 nacht verbleven in april 2024
Reactie van Bw Team op 6 apr 2024
Your score and review make our day. Thanks a million for staying with us. We look forward to seeing you again in the near future.
6/10 – Redelijk
James
5 apr 2024
James
3 nachten verbleven in april 2024
Reactie van Bw Team op 6 apr 2024
Thank you, James for staying with us. We hope to serve you again when you come back to LA.
10/10 – Uitstekend
Miguel
4 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Closed distance from Santa Monica pier
Miguel
1 nacht verbleven in maart 2024
Reactie van Bw Team op 9 mei 2024
Thank you, Miguel for the perfect score. Truly the hotel is accessible to most tourist spots in LA especially the Santa Monica pier. We hope to see you again soon.
8/10 – Goed
Pedro Alfonso Menendez
1 apr 2024
Positief: Voorzieningen
Buena
Pedro Alfonso Menendez
5 nachten verbleven in maart 2024
Reactie van Bw Team op 2 apr 2024
Muchos gracias, Pedro.
8/10 – Goed
Arora
31 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Arora
1 nacht verbleven in maart 2024
Reactie van Bw Team op 2 apr 2024
Thanks, Arora for staying with us and submitting your score. We hope to see you again.
10/10 – Uitstekend
Gabriela, Arroyo Grande
Reisde met familie
30 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Extremely low water pressure in the shower (which we understand given California drought regardless of good rain this year).
Water temperature was hard to adjust with extremes of hot/cold. I think this is an easy fix. We had to do it in our own home. Room 311.
Gabriela
2 nachten verbleven in maart 2024
Reactie van Bw Team op 30 mrt 2024
Thank you so much for staying with us and submitting your comment particularly the shower temperature. We are starting to change the old mixing valve and said room will be change next. Thanks again for letting us know.
4/10 – Matig
Carly
30 mrt 2024
Carly
1 nacht verbleven in maart 2024
Reactie van Bw Team op 20 apr 2024
Thank you, Carly for staying with us. We hope to see you again so that we can serve you better next time.
8/10 – Goed
Shambhavi
27 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not very spacious parking area.
Shambhavi
1 nacht verbleven in maart 2024
Reactie van Bw Team op 27 mrt 2024
Thank you, Shambhavi for staying with us and submitting your comment. We hope to see you again on your next journey to LA.
10/10 – Uitstekend
Pankaj, San Ramon
27 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pankaj
1 nacht verbleven in maart 2024
Reactie van Bw Team op 28 mrt 2024
Thank you, Pankaj for staying with us and submitting your perfect score. We love to see you back soon.
8/10 – Goed
Lorena
26 mrt 2024
Lorena
1 nacht verbleven in maart 2024
Reactie van Bw Team op 16 apr 2024
Thanks, Lorena for staying with us. We hope to see you again in the near future.
8/10 – Goed
zaira
Reisde met familie
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom was super small and tight for five people
zaira
1 nacht verbleven in maart 2024
Reactie van Bw Team op 26 mrt 2024
Thank you for staying with us and submitting your review. We have few rooms here with larger bathrooms. Hopefully you can stay in one of that rooms next time you visit LA.
10/10 – Uitstekend
Edwin
Reisde met familie
25 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was great with a separate room with a TV and terrace. Fred, the manager, is very accommodating. We stayed there before and will stay there again. It is convenient to UCLA, Santa Monica, shopping and restaurants.
Edwin
5 nachten verbleven in december 2023
Reactie van Bw Team op 26 mrt 2024
Thank you very much for staying with us and complimenting Fred. We are glad that you enjoyed your stay and we are definitely looking forward to serve you again in the near future.
10/10 – Uitstekend
Melvin
Reisde met partner
25 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was quiet and relaxing. Great customer service
Melvin
1 nacht verbleven in maart 2024
Reactie van Bw Team op 25 mrt 2024
What a relaxing review :) Thank you so much Melvin for staying with us and giving us a perfect score. We love to see you again when you visit Los Angles.
8/10 – Goed
Thomas
18 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Right off the metro. I liked it
Thomas
2 nachten verbleven in maart 2024
Reactie van Bw Team op 19 mrt 2024
Truly the hotel is just a stone throw away from the metro stop and the train will lead passengers either to Santa Monica pier heading west and to the heart of down LA heading east. We hope to see you again soon.
10/10 – Uitstekend
Atoussa
17 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Séjour très bien
Personnel au petit soin
Atoussa
19 nachten verbleven in juni 2023
Reactie van Bw Team op 19 mrt 2024
Merci beaucoup d'être resté avec nous et de complimenter le personnel. Nous serons ravis de vous revoir lors de votre prochaine visite à Los Angeles.
10/10 – Uitstekend
Marcela
Reisde met familie
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff…there was an issue with water leaking in our room from the floor above last night. Staff were quick to respond to the issue and fix it. We were unable to move due to hotel being fully occupied but they compensated us for the inconvenience. We will be staying there again the next time we are in LA.
Marcela
2 nachten verbleven in maart 2024
Reactie van Bw Team op 18 mrt 2024
Thank you so much for staying with us and submitting your comments. We really appreciate you understanding the hassle that you have encountered and we are happy to hear that the staff fixed the problem right away. We are definitely looking forward to serve you again when you visit LA.
6/10 – Redelijk
Martin
Reisde met partner
9 mrt 2024
Positief: Netheid, personeel en service
The staff were super friendly and helpful. Unfortunately the plumbing is old and a hot shower turned cold instantly and without warning.
Martin
3 nachten verbleven in maart 2024
Reactie van Bw Team op 9 mrt 2024
Thank you, Martin for staying with us and submitting your review. We are delighted that the staff served you well. We shall inform the right department about your concern. We hope to see you again in the near future.
10/10 – Uitstekend
Tamara, Bloomfield
Reisde met familie
4 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was kind and helpful. The rooms were clean and beds were very comfortable.
Tamara
2 nachten verbleven in februari 2024
Reactie van Bw Team op 5 mrt 2024
Thank you for straying with us and submitting a perfect score. We are looking forward to serve you again soon.
10/10 – Uitstekend
Natasha
Reisde met familie
4 mrt 2024
Positief: Netheid, personeel en service en voorzieningen
The Staff is very welcoming, polite, helpful, and patient. We were always greeted with a smile. The rooms are great with comfy beds. Parking is a bit of a hassle. I recommend parking on the street. We would definitely book again if we are in the area.
Natasha
2 nachten verbleven in maart 2024
Reactie van Bw Team op 4 mrt 2024
Thank you so much, Natasha for staying with us and giving us a perfect score. We love to serve you again in the near future.
8/10 – Goed
Barbara, Santa Ynez
28 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Barbara
1 nacht verbleven in januari 2024
Reactie van Bw Team op 29 feb 2024
Thank you, Barbara for staying with us and submitting your score. We hope to see you again in the near future.