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Beoordelingen van Best Western Valencia Inn

2.5 out of 5
Best Western Valencia Inn
27413 Wayne Mills Place, Valencia, CA

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 224 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 364 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 221 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 120 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 71 van 1000 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

7,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Sandy, California

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Break in travel
We were traveling with our autistic grandson and needed to break our travel to allow for him to rest from all the input of traveling. The hotel was clean but more importantly quiet. It was quiet enough for him to be comfortable taking a swim in the pool as there was not a bunch of other children screaming and splashing.
1 nacht verbleven in juni 2018

6/10 – Redelijk

Marco

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel moved
the hotel best western close and sold Holiday inn the room so the rooms at Holiday inn very nice but know one told me that we are going to another hotel.
4 nachten verbleven in juni 2018

8/10 – Goed

Scott

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Holiday Inn - NOT Best Western
We actually stayed at the Holiday Inn next door to what was the Best Western, which is being renovated. I didn't know that we were going to be shunted to the Holiday Inn. If I was told, I missed it. Otherwise, all was good at the Holiday Inn.
2 nachten verbleven in juni 2018

2/10 – Ontzettend slecht

West, Usa

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
It looked like a building site. In fact it was a building site. The best western was being demolished. Thanks for letting us know. Luckily the Holiday Inn Express next door had come to an arrangement with BW to accommodate bookings. Expedia eye was definitely off the ball on this occasion
2 nachten verbleven in juni 2018
Reactie van Best Western Hotels & Resorts op 13 jun 2018
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.

10/10 – Uitstekend

Favian, Phoenix

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great and comfortable stay!
3 nachten verbleven in mei 2018

2/10 – Ontzettend slecht

Nicole, California

What A JOKE!
The hotel closed in the middle of our stay. CLOSED??? They moved us next door to a Holiday Inn, but we couldn't check in for 6 hours - WTH????
4 nachten verbleven in mei 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
3 nachten verbleven in mei 2018
Reactie van Manager op 7 mei 2018
Thanks for the review!

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was very nice and the front desk person was wonderful. Clean and what you hope for in a hotel. Kind of shady area, at least when we got there. Police had cordoned off the street about a mile down and saw someone looking in cars in parking lot with a flashlight. So beware of leaving anything valuable in your car (which pretty much applies everywhere though) I told the front desk person and she acted promptly getting the police involved. Was impressed she took it seriously and acted to ensure the safety of the cars in the lot. I really only saw it in the dark but would stay there again.
Reactie van Manager op 5 mei 2018
Thank you so much for the review Tracy! We are glad to hear that our Front Desk staff ensured that you had a great stay with us and we hope to see you again!

6/10 – Redelijk

Aaron

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Reactie van Manager op 5 mei 2018
Thank you for the review Aaron, we hope to see you again!

8/10 – Goed

sazzy

Positief: Netheid, personeel en service en comfort kamer
Ceilings are fabulous..oh and the Inn is great too
Very Charming room if you stay on the second floor. Getting there is a little bit of a challenge with luggage and stairs, but it was worth the trip up. Great morning breakfast. Rooms felt clean and beds were okay. Recently remolded and the outside buildings look nice and are freshly painted. Love the colors!
1 nacht verbleven in april 2018
Reactie van Manager op 4 mei 2018
Thanks for the great review sazzy, we hope to see you again!

8/10 – Goed

Lilia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Manager op 4 mei 2018
Thank you for the review Lilia!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our room was not serviced on one of our two days stay. Was told they were understaffed. Other than that, no complaints. Clean, quiet, easy access to highway and various attractions.
2 nachten verbleven in april 2018
Reactie van Manager op 1 mei 2018
Thank you for the review! We will definitely pass this information on to our executive housekeeping to ensure that all rooms get serviced daily. We hope to see you again!

10/10 – Uitstekend

Dawnie

Positief: Personeel en service, comfort kamer
Service was great!
Carpet in hotel room was filthy! Other than that, it met our needs.
Reactie van Manager op 1 mei 2018
Thank you for the review Dawnie! We will absolutely address the carpet issues but we hope to see you again soon!

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Dirty pool and hot tub
Beds are hard and squeeky every time you roll over. Hot tub doesn’t bubble and was filthy! Pool was filthy as well.
1 nacht verbleven in april 2018
Reactie van Manager op 30 apr 2018
Thank you for the review, we will address your conerns with our pool maintenance staff to ensure the pool and spa are up to your standard

8/10 – Goed

Bob, San Diego

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel close to Magic Mountain.
great stay only two small problems first the rooms have very thin walls. But they seem to know about the problem because they have ear plugs setting on the night stand. Second the hot tub was very dirty. The heated pool was very nice. Would stay here again.
1 nacht verbleven in april 2018
Reactie van Manager op 27 apr 2018
Thank you for the review Bob, we will be undergoing a renovation in the near future and hope to see you again!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is close to Six flags magic mountain
It was pleasant and close to an amusement park. It is in the suburbs so be wary of the lack of transit.
5 nachten verbleven in april 2018
Reactie van Manager op 27 apr 2018
Thank you for the review! We are in a great location to the park and we look forward to seeing you again

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Bought a king, but no king...
Ok for what you pay. Apparently, "buying" a king bed has no effect on what you actually get. Hot water on the second floor took a while to heat up in the morning. Pillows were too big for me.
1 nacht verbleven in april 2018
Reactie van Manager op 29 apr 2018
Thank you for the review, please feel free to contact the hotel in regards to your room accommodation so we can see what the mix up was. We look forward to seeing you again

8/10 – Goed

Veronica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family trip.
Room was clean, comfortable. Was a little short on towels. They only had one size but we made do.
Reactie van Manager op 22 apr 2018
Thank you for the review Veronica! We are glad you enjoyed your stay with us and look forward to seeing you again

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean room, nice staff, make sure you have a room furthest away from Interstate I-5.......Good breakfast!
1 nacht verbleven in april 2018
Reactie van Manager op 21 apr 2018
Thanks for the review! We hope to see you again soon!

8/10 – Goed

Nathan

Positief: Netheid, personeel en service en comfort kamer
Went to magic mountain with my son. It was very close and perfect for one night stay. They also had breakfast available and Dinnes in the same parking lot.
Reactie van Manager op 21 apr 2018
Thank you for the review Nathan! We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 – Uitstekend

Rhonda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convince on the mountain!!
Great Breakfast, Great Location, Great Staff!!
Reactie van Manager op 17 apr 2018
Thank you for the review Rhonda! We look forward to seeing you again!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Hotel is due for serious upgrades, but staff was very nice and it was located close to the venue.
2 nachten verbleven in april 2018
Reactie van Manager op 17 apr 2018
Thank you for the review! We will be undergoing a renovation in a near future and will take your feedback into consideration

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Good value, nice staff
Had a nice stay. Descent for a budget hotel. Had scrambled eggs and sausage patties which is more than most hotels.
5 nachten verbleven in april 2018
Reactie van Manager op 21 apr 2018
Thank you for the review! We are glad you enjoyed the breakfast and the pool! We hope you come back soon!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en comfort kamer
Hotel Roach
Lots of roaches and staff doesn't seem to care. Carpet so dirty your feet turn black and the manager doesn't care.
2 nachten verbleven in april 2018
Reactie van Manager op 21 apr 2018
Thank you for the review. We will definitely look into the issue with our pest control company. We hope you give us another try

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Motel close to 6 flags Magic Mountain
The motel was built in the 1960s but the rooms are nice. My room had hardwood floors and the bathroom was modern and nice. It had a good breakfast included. I would only suggest that it change once in a while. It is exactly the same every day.
4 nachten verbleven in april 2018
Reactie van Manager op 17 apr 2018
Thank you for the review! We will take your feedback into consideration!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I had a great time, staff was great as well! Enjoyed the views of the trees felt like i was in a cabin.
2 nachten verbleven in april 2018
Reactie van Manager op 15 apr 2018
Thank you for the review! We are glad you enjoyed your stay with us!

10/10 – Uitstekend

Reynaldo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Read reviews was kind of woried but was really suprised how clean and huge the rooms where very close to magic mountain and they had a great breakfast
Reactie van Manager op 15 apr 2018
Thank you for the review! We are glad you enjoyed your stay with us!

2/10 – Ontzettend slecht

James

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Refund request. No hot water.
we would actually like a refund, unfortunately, the hot water did not work in the hotel. It was a nightmare checking into the hotel, then to find out, after a long day, there was no hot water. We were then sent to another room to use their shower, to find out that once the third person got into the shower, there was no hot water again.
Reactie van Manager op 15 apr 2018
Thank you for the review. Please feel free to contact the hotel to discuss the events that happened during your stay.

10/10 – Uitstekend

Kyle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Manager op 13 apr 2018
Thank you for the review Kyle!

8/10 – Goed

Kathleen

Positief: Netheid, personeel en service en comfort kamer
Reactie van Manager op 13 apr 2018
Thank you for the review!

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
Really enjoyed a short (2 nights) stay at this hotel. It's location so close to Disney, the large and comfortable room, the willingness of the receptionist to help meet our needs and the breakfast all together with a convenient price made our stay a very good one. If I could take the room and the breakfast with me to our next destination, I would.
Reactie van Manager op 13 apr 2018
Thank you for the review Sergio. We are glad to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pool was dirty and we found a roach before leaving.
1 nacht verbleven in april 2018
Reactie van Manager op 13 apr 2018
Thank you for the review!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Don’t Come Here
Nothing Like The Pictures Some Of The Reviews Were To Nice....This Place Is Old And Run Down and Smelled Terrible Inside Rooms.
1 nacht verbleven in april 2018
Reactie van Manager op 9 apr 2018
Thank you for the review! We apologize that you didn't enjoy your stay with us. We hope you give us another chance!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice room for price
Wifi was odd. It never asked for the password and I couldn’t get connected. That was minor tho.
1 nacht verbleven in april 2018
Reactie van Manager op 8 apr 2018
Thank you for the review! We are trying to make the Wi-Fi a little simpler to use so we appreciate your feedback!

2/10 – Ontzettend slecht

Carlos A

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel sucio y descuidado
de paso en un largo viaje por tierra, es el hotel más sucio y descuidado que me he quedado jamás, la alfombra completamente sucia y vieja, los colchones ruidosos y deformados, la habitación muy descuidada, realmente es increíble que se atrevan a seguir trabajando así y lo peor de caso a cobrar lo que cobran por una habitación en tal mal estado. jamás vuelvo a usar un hotel de la cadena Best Western
Reactie van Manager op 13 apr 2018
Thank you for the review Carlos. We will be undergoing a renovation in the near future and hope to see you again!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
While the staff were very friendly and helpful, the room was less than I would have expected from a Best Western. Carpet was pretty dirty and room was quite noisy. Way too close to the I-5. I did appreciate the earplugs!
1 nacht verbleven in maart 2018
Reactie van Manager op 6 apr 2018
Thank you for the review! We will be undergoing a renovation in the near future so we will take your feedback into consideration.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nothing special. Theres nothing ti complain about but not anything really good about it. Just an average hotel
1 nacht verbleven in april 2018
Reactie van Manager op 6 apr 2018
Thanks for the review!

8/10 – Goed

Geverifieerde reiziger

Clean and small
We stayed only for one night. It is really close to six flags. The only thing that could be improved is the tub driped water all night. The pool was full of flowers from the trees. The pool water was warm. That was nice. The hotel had a lot of construction happening and it is really close to the freeway. Over all it's ok.
1 nacht verbleven in april 2018
Reactie van Manager op 6 apr 2018
Thanks for the review! We are happy to hear that you enjoyed your stay with us overall and look forward to seeing you again!

8/10 – Goed

Lynn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick overnight stay after a day at Magic Monutain
This was a really good property for an overnight stay at magic mountain. It is literally 3 minutes from the park.The service was very friendly which is big for me. The orice was a little more than i would’ve paid for the property itself but it was really close to the park and their free breakfast was more than just fruit and danish. They had make your own waffles and pancakes, scrambled eggs, sausage, various cereals, fruit, bread to toast, hard boiled eggs, yogurt and more. Also the complimentary coffee, hot tea, and cocoa is 24 hours... it was just too cold to go to the lobby at night to take advantage of. I would stay here again for a nice clean, friendly place for a night. The only downfall was they only gave us one shampoo... no conditioner or body soap. Good thing i brought enough for all of us.
Reactie van Manager op 6 apr 2018
Thanks for the review Lynn! We are glad to hear you enjoyed your stay with us and the location is a big plus! We hope to see you again soon!

8/10 – Goed

Stephanie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Reactie van Manager op 6 apr 2018
Thank you for the review Stephanie!

4/10 – Matig

Juan

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Manager op 2 apr 2018
Thanks for the review!

6/10 – Redelijk

Beckie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great location, room average.
Great location near 6 Flags. We just stopped in for the night on a drive home from out of town & it was one of the only hotels that got my family of 5. The room itself appeared clean, however the bedding was paper thin and the sheets didn’t appear to be the cleanest. The shower temperature did not stay consistent and would give shots of ice water followed by shots of hot water. They did have breakfast, but we did not take advantage due to leaving earlier than it was served. Overall it’s a great location for those going to Magic Mountain.
Reactie van Manager op 2 apr 2018
Thanks for the review Beckie! We are in a great location next to Six Flags and have a great breakfast! We hope you swing through again and give us another try!

6/10 – Redelijk

uday

Positief: Personeel en service
Not Great
Beds in the room was awful. Should replace the beds and the bedsheets.
Reactie van Manager op 2 apr 2018
Thank you for the review! We do plan to undergo a renovation in the near future and will take your bed feedback into consideration!

8/10 – Goed

Joao , Americana SP

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótimo custo/benefício
Melhor opção para quem vai ao Six Flags, preço justo pelo que oferece. Pode-se deixar o carro no hotel e ir caminhando até o Six Flags ou ir de Uber pela metade do preço do estacionamento do parque.
2 nachten verbleven in maart 2018
Reactie van Manager op 2 apr 2018
Thank you for the review! We do agree that we are in a great location to Six Flags and we look forward to your return!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
Never again!
The front desk service was friendly. Upon walking to the room, the surrounding area was dirty with trash and cigarette butts. My room was next to the trash bins which were over flowing with trash. I went back to the front desk and asked for another room but was told the hotel was booked full. The rooms are old and need to be upgraded. The hotel staff did start to clean up the place the next day.
Reactie van Manager op 2 apr 2018
Thank you for the review! We hope you give us another try!

6/10 – Redelijk

Fernando, Valencia, CA Las vegas,NV

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean hotel close to Magic Mountain
Got to hotel at 11:00 but room wasn’t ready to check in till after 4:00 pm so we went to Six Flags Magic Mountain and checked in late to room but no problems at all Very pleased with service
1 nacht verbleven in maart 2018
Reactie van Manager op 30 mrt 2018
Thank you for the review Fernando. We hope to see you again soon!

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It’s nothing more than a typical motel. They upload pictures to make it seem otherwise. They should not be charging $150 for this place. No parking spots were available. Some bigger cars were taking up two spaces. Office did not care, they said to go park my car at the restaurant outside. Room was very worn out in every way imaginable.
Reactie van Manager op 31 mrt 2018
Thank you for the review John, we apologize that your stay was less than desirable. Unfortunately, the parking is open and we cannot control those types of situations. We hope you give us another try to give you a better experience

4/10 – Matig

Audrey

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family Visit
5 of 7 days were missing essentials in room, no towels, facecloths, toilet paper, kleenix, cups. requested facecloths and was told they would bring them. never showed up. Had little or no hot water in sink. Could only take one shower. Second person had no hot water. Some really sketchy people in lobby in the morning. Won't stay here again.
Reactie van Manager op 30 mrt 2018
Thank you for the review Audrey! We will use your feedback to make necessary improvements to make each stay more enjoyable!

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was o.k. Kind of a sketchy area at night. Breakfast (powdered eggs) and coffee were subpar. Expensive for what you get, but good location.
1 nacht verbleven in maart 2018
Reactie van B op 29 mrt 2018
Dear guest, thank you for your recent review. We are happy to hear that you enjoyed our location. We are sorry to hear that our breakfast did not live up to your expectations. We hope you will give us another try!

10/10 – Uitstekend

KELLY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rooms were clean and the free breakfast in the morning was good
Reactie van Manager op 27 mrt 2018
Thank you for the review Kelly! We are glad you enjoyed your stay with us and hope to see you again soon!