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Beoordelingen van Courtyard by Marriott Los Angeles Woodland Hills

3 out of 5
Courtyard by Marriott Los Angeles Woodland Hills
21101 Ventura Blvd, Woodland Hills, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 485 van 866 beoordelingen" "
Gastenscore: 8 - Goed. 255 van 866 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 866 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 866 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 866 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ruoyu, Douglaston

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 27 apr 2024
Thank you for your review! We hope you have a chance to visit us again in the future.

10/10 – Uitstekend

Roger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s easy to talk to the employees. They just ask simple questions and that’s it’s
1 nacht verbleven in april 2024
Reactie van Management op 12 apr 2024
Thank you for you review! We hope to see you again!

10/10 – Uitstekend

Leticia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in april 2024
Reactie van Management op 12 apr 2024
Thank you for you review! We hope to see you again!

10/10 – Uitstekend

Chelsey, Hermiston

1 nacht verbleven in april 2024
Reactie van Management op 7 apr 2024
Thank you for your review!!!! We hope you have a chance to visit us again soon.

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very lovely accommodations
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 28 mrt 2024
Hello and thank you for taking the time to provide us with your feedback. We truly appreciate hearing back from our guests. We are so glad to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location. We look forward to serving you again soon and safe travels Ms. Michelle. :)

10/10 – Uitstekend

Sandra, Salem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I have stayed here a few times. It is always clean and comfortable. The staff is very friendly and helpful.
3 nachten verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Thank you for you review! I will pass your feedback to our team! We hope you can visit us again soon!

10/10 – Uitstekend

Sagit, Reseda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean nice place
2 nachten verbleven in maart 2024
Reactie van Managemement op 9 mrt 2024
Thank you for you review! We hope to see you again.

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice. Comfortable and clean
1 nacht verbleven in maart 2024
Reactie van Management op 9 mrt 2024
Thank you for you review! We hope to see you again.

10/10 – Uitstekend

Reginald

3 nachten verbleven in februari 2024
Reactie van Management op 28 mrt 2024
Thank you for you for your response. Please visit us again soon!

10/10 – Uitstekend

calvin A

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 27 feb 2024
Hello and thank you for taking the time to provide us with your feedback. We truly appreciate hearing back from our guests. We are so happy to hear that enjoyed your most recent stay with us. Thank you for choosing to stay at our location and we look forward to serving you again soon. Safe Travels! :)

10/10 – Uitstekend

Michelle

Positief: Voorzieningen
I had MAJOR dental work done so I decided to stay locally and they got me right into my room.
1 nacht verbleven in februari 2024
Reactie van Management op 21 feb 2024
I am glad we could accommodate. We hope to see us again soon.

10/10 – Uitstekend

Dominick

Reisde met partner
Positief: Netheid, voorzieningen
Loved it
2 nachten verbleven in januari 2024
Reactie van Management op 20 jan 2024
Thank you for you review! We hope to see you again soon!

2/10 – Ontzettend slecht

Leticia

1 nacht verbleven in januari 2024
Reactie van Managment op 21 feb 2024
We hope you have a chance to visit us again.

10/10 – Uitstekend

Nina

Positief: Netheid, voorzieningen
3 nachten verbleven in januari 2024
Reactie van Management op 11 jan 2024
Thank you for high marks! We hope to see you again!

6/10 – Redelijk

xiaojing

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Bad front desk
The hotel was fine, but the front desk was terrible. I paid ahead through Hotels APP, but the front desk lady wanted to charge me again, deposit + room charge. I told her that I paid already and she should be able to see that on her side. However she said something really rude. Too bad experience.
1 nacht verbleven in januari 2024
Reactie van Management op 11 jan 2024
I apologize for the mistake on our part. We will address the training issues internally.

10/10 – Uitstekend

Carolyn

3 nachten verbleven in december 2023
Reactie van Hotel Manager op 31 dec 2023
Hello and thank you for taking the time to provide us with your feedback. We truly appreciate when we hear back from our guests. We are so happy to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location. We look forward to serving you again soon. Safe Travels and Happy New Year!!!

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Management op 29 dec 2023
Thank you for your review. We hope to seeyou again!

10/10 – Uitstekend

Lita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Managment op 29 dec 2023
Thank you for you review!! We hope to see you again soon.

8/10 – Goed

Arvind, San Jose

Reisde met familie
Positief: Netheid
Ok for a night stay. Bath fixtures seemed old and weird, no free parking, no free breakfast, but there were nearby places.
1 nacht verbleven in december 2023
Reactie van Management op 25 dec 2023
On behalf of the entire hotel team, I want to thank you for sharing your review. We hope to welcome you again soon. Happy Holidays!

10/10 – Uitstekend

James

5 nachten verbleven in december 2023
Reactie van Management op 22 dec 2023
Thank you for your review. We hope to see you again! Happy Holidays.

8/10 – Goed

Mari

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice stay but was a little disappointed with the location.
1 nacht verbleven in september 2023
Reactie van Management op 22 dec 2023
Thank you for your review. We hope to see you again! Happy Holidays.

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Management op 22 dec 2023
Thank you for your review. We hope to see you again! Happy Holidays.

10/10 – Uitstekend

Arvin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Management op 16 dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 – Uitstekend

Jon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing staff working front desk and restaurant/bar
1 nacht verbleven in december 2023
Reactie van Management op 16 dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 – Uitstekend

ILDA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great! Convenient
1 nacht verbleven in september 2023
Reactie van Management op 16 dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 – Uitstekend

Kathryn, San Clemente

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Management op 16 dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 – Uitstekend

donald

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly and efficient staff at chech in.
1 nacht verbleven in november 2023
Reactie van Management op 16 dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 – Uitstekend

Jim

3 nachten verbleven in november 2023
Reactie van Management op 16 dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 – Uitstekend

Lyndsay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Management op 11 nov 2023
Thank you for your review! We hope you can stay with us again soon!

6/10 – Redelijk

Enrique

Positief: Personeel en service
Negatief: Netheid
Room was ok, hotel
2 nachten verbleven in november 2023
Reactie van Managment op 10 nov 2023
Thank you for your review!

8/10 – Goed

Ilana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Closet space interestingly small Laundry room should have coins machine New irons should be purchased. Water leaked all over new dress for a wedding, left water stains/ruined dress
2 nachten verbleven in november 2023
Reactie van Management op 10 nov 2023
Thank you. I have sent you feeback to the appropriate departments.

6/10 – Redelijk

GARY

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room was quiet, clean and comfortable. However, for longer stays the laundry situation was chaotic and created a negative mindset for longer term customers. I also find the property front desk created concern related to "will my room be cleaned today or not" conflicting information from the front desk varied from "Yes it will" to "No, you had it cleaned yesterday but we now won't clean it for 3 days". Completely contradicts the Expedia website and my impression was no one on the front desk cared what Expedia communicated. I would not stay here again due to these issues unless it was an overnight stay
6 nachten verbleven in oktober 2023
Reactie van Managment op 3 nov 2023
Good morning, We spoke a few times during your stay. I apologize for the miscommunication regarding your housekeeping. I hope you found the cleaning we did do up to your standards.

10/10 – Uitstekend

kathleen l

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
2 nachten verbleven in oktober 2023
Reactie van Management op 3 nov 2023
Thank you for kind review. Please come see us again!

4/10 – Matig

david

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Not worth the money
The room was small and looking over courtyard , asked to change and no go even during the week. Very disappointed in hotel. Area was ok. Had to add a night and that wasnt an easy process either.
4 nachten verbleven in oktober 2023
Reactie van Management op 29 okt 2023
Thank you for review. All of rooms are mostly the same square footage except for our 11 Executive rooms which much larger. These are in high demand and sell fast. Extending when booked with Marriott can be done over the phone and is quite simple since it is in house. If you choose to book with Expedia or a 3rd. party, you will need book a new reservation with them. I hope you have a chance to stay with us in the future.

2/10 – Ontzettend slecht

Courtney

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The sink was clogged upon arrival and there is no one here to fix it or any other room available.
1 nacht verbleven in oktober 2023
Reactie van Management op 29 okt 2023
I apologize for the room condition. I will work with Expedia to send you a discount off their room rate. I hope you have a chance to visit us again soon.

10/10 – Uitstekend

Meagan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Management op 26 okt 2023
Thank you for the kind review!

10/10 – Uitstekend

Ellowene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 24 okt 2023
Hello and thank you for taking the time to leave us with your feedback. We truly appreciate when we hear back from our guests. We are so happy to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location and we look forward to serving you again soon. Safe Travels! :)

10/10 – Uitstekend

Carlo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 24 okt 2023
Hello and thank you for taking the time to leave us with your feedback. We truly appreciate when we hear back from our guests. We are so happy to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location and we look forward to serving you again soon. Safe Travels! :)

10/10 – Uitstekend

DIOSDADO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in oktober 2023
Reactie van Management op 22 okt 2023
Thank you for your review! We hope to see you again.

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent work keep going!
1 nacht verbleven in oktober 2023
Reactie van Management op 22 okt 2023
Thank you for your review! We hope to see you again.

2/10 – Ontzettend slecht

Breanne

Reisde met partner
Negatief: Voorzieningen
I was not able to access my room that I already pre-paid for. The Marriott at this location did not do all there efforts to make sure there customers are satisfied. I booked my room through a third party, and the third party and Marriott forgot to mention that a “valid” debit card (not chime… not cash app… not Apple Pay) needs to be valid in order to hold a 50 dollar security fee. Might I mention I’m paying 300 for one night already. I’m just so disappointed in the customer service this Marriott did not provide. So now the room I booked three days in advance; already passing my free cancellation time was refused to me.
1 nacht verbleven in oktober 2023
Reactie van Management op 29 okt 2023
Thank you for you feedback. Yes, Marriott does require a major credit card or bank card. Pre-loadable cards are not compatible with our merchant services. Every hotel will require a security deposit per night on top of you nightly rate. Fees will very per per property.

8/10 – Goed

Pamela

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property came up on my Bring Fido app. Very pet accommodating! Important when one travels with one’s fur babies!
1 nacht verbleven in oktober 2023
Reactie van Management op 22 okt 2023
Thank you for your review! We hope to see you again.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Comfort kamer
If you want a good night's sleep, don't stay here!
This is your basic Courtyard, although the lobby is very nice and set up well for lounging. They have a tiny bar and an even tinier marketplace, so bring your own. However, there is a Trader Joes next door, and we grabbed food there and ate it back at the hotel. The biggest problem was the lack of sleep! It's RIGHT on Ventura Blvd, so the road noise is very loud. Be sure to ask for a room towards the back of the hotel (wish I would have known this). Also, the air conditioning makes an awful racket, stopping and starting, and then screeching. We basically didn't sleep at all. There are lots of other options nearby to choose from. Oh, and they charge you $20 to park in their lot...
1 nacht verbleven in oktober 2023
Reactie van Management op 22 okt 2023
Thank you for your review! We hope you have a better stay next time.

10/10 – Uitstekend

Claire

2 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 24 okt 2023
Hello and thank you for taking the time to leave us with your feedback. We truly appreciate when we hear back from our guests. We are so happy to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location and we look forward to serving you again soon. Safe Travels! :)

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet, friendly staff.
4 nachten verbleven in september 2023
Reactie van Management op 9 okt 2023
Thank you. We look forward to seeing you again.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Management op 9 okt 2023
Thank you. We look forward to seeing you again.

8/10 – Goed

Damon

4 nachten verbleven in september 2023
Reactie van Hotel Manager op 3 okt 2023
Hello and thank you for taking the time to leave us with your feedback. We truly appreciate hearing back from our guests. We also want to thank you for choosing to stay at our location. We look forward to serving you again soon, safe travels! :) - Hotel Manager

8/10 – Goed

Cathy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Hotel Manager op 3 okt 2023
Hello and thank you for taking the time to leave us with your feedback. We truly appreciate hearing back from our guests. We also want to thank you for choosing to stay at our location. We look forward to serving you again soon, safe travels! :) - Hotel Manager

10/10 – Uitstekend

Anne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Management op 28 sep 2023
Thank your for your review! I will share it with the staff. Please come see us again.

10/10 – Uitstekend

Kerrie

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Front desk clerk was amazing!!
1 nacht verbleven in september 2023
Reactie van Management op 24 sep 2023
Thank you! I will make sure our front desk is aware. We hope you have a chance to visit us again!