Een buitenzwembad, ligstoelen bij het zwembad

Beoordelingen van Hilton Garden Inn Los Angeles/Redondo Beach

3 out of 5
Hilton Garden Inn Los Angeles/Redondo Beach
2410 Marine Ave, Redondo Beach, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 430 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 261 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 96 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 80 van 1001 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Maaike, RIDDERKERK

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in oktober 2023
Reactie van General Manager op 12 okt 2023
Dear Maaike, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best regards,John McCurdy-SanchezDual General Manager

10/10 – Uitstekend

Ingrid

1 nacht verbleven in april 2024

6/10 – Redelijk

xiaoming

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
dated bathroom. was charged for 3 full days. I checked in after 1am on Friday due to a flight delay and checked out Sunday morning. Charged 3 full days.
2 nachten verbleven in april 2024
Reactie van Dual General Manager op 28 apr 2024
Dear xiaoming, Thank you for taking the time to share your feedback with us. We apologize for the issue regarding the bathroom and any discomfort this has caused. Please know this is not the quality standards we are typically known for. We will address this with our team for future enhancements. Additionally, we regret any inconvenience you encountered with your charges. Rest assured, we will review this situation with our team to see what went wrong and prevent future occurrences. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional experience you deserve.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Dianavel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Dual General Manager op 23 apr 2024
Dear Dianavel, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We are thrilled your overall stay was enjoyable and appreciate your excellent rating. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Yesenia

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Exelente
1 nacht verbleven in april 2024

8/10 – Goed

Clifford, Bakersfield

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Dual General Manager op 17 apr 2024
Dear Clifford, Thanks for the generous rating! We are delighted your time at Hilton Garden Inn Los Angeles Redondo Beach was enjoyable. We look forward to your return soon so we can share another fantastic experience with you.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 – Redelijk

Angelica

Zakenreiziger
Hotel was clean, but I was given the handicap access room which was dated and no space to put anything. Walls were very thin I could hear everything that was going on in the rooms next to me.
1 nacht verbleven in april 2024
Reactie van Dual General Manager op 15 apr 2024
Dear Angelica, We appreciate your candid feedback. It is a pleasure to learn that you enjoyed our clean accommodations. However, we apologize for any inconvenience caused by the room assignment and the thickness of the walls. Your comments are crucial in helping us identify aspects where we can improve. Please rest assured we will share your concerns with our team for further review and improvement. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Monique

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Anthony

1 nacht verbleven in april 2024
Reactie van Dual General Manager op 30 apr 2024
Dear Anthony, On behalf of our team at Hilton Garden Inn Los Angeles Redondo Beach, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Juan

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Justin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stay at a lot of hotels. This property smelled good when you walked in and the lady at the gave great service!
1 nacht verbleven in april 2024
Reactie van Dual General Manager op 7 apr 2024
Dear Justin, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach and taking the time to share your experience. Creating a welcoming environment and providing excellent service are top priorities for us, and we're delighted this was your experience. Your kind words about our staff and the pleasant scent of our property are genuinely appreciated. It was a pleasure accommodating you, and we hope to welcome you back for another enjoyable stay soon.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 – Redelijk

Kenyatte

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
My tv scrambled remote didn’t work and toilet was stopped up overflowing
2 nachten verbleven in maart 2024
Reactie van Dual General Manager op 3 apr 2024
Dear Kenyatte, We appreciate you sharing your recent experience. Please accept our apologies for any inconvenience you encountered during your stay. Our team is committed to addressing any issues our guests may face and ensuring a comfortable stay throughout their visit. Therefore, we regret falling short in this instance. Your feedback is valuable to us, and we'll strive to prevent such occurrences in the future. Thank you for choosing to stay with us, and we hope to welcome you back for a more seamless experience in the future.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

8/10 – Goed

Daniella, Montreal

1 nacht verbleven in maart 2024
Reactie van Dual General Manager op 2 apr 2024
Dear Daniella, We appreciate your rating and hope your overall stay was pleasant. It was our pleasure hosting you at Hilton Garden Inn Los Angeles Redondo Beach, and we hope you will return any time your travels bring you this way. Best regards,John McCurdy-Sanchez Dual General Manager

2/10 – Ontzettend slecht

JI

1 nacht verbleven in maart 2024
Reactie van Dual General Manager op 15 apr 2024
Dear JI, We genuinely regret that your experience was anything other than the seamless visit we strive to deliver. Please accept our sincere apologies for falling short of your expectations. We are wholly committed to enhancing our guests' experiences and hope to welcome you back in the future.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 – Goed

Destiney L

4 nachten verbleven in maart 2024
Reactie van Dual General Manager op 25 mrt 2024
Dear Destiney, We are happy you chose Hilton Garden Inn Los Angeles Redondo Beach for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 – Goed

Christine

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen
.
2 nachten verbleven in februari 2024
Reactie van Dual General Manager op 8 mrt 2024
Dear Christine, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Los Angeles Redondo Beach.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Dual General Manager op 5 mrt 2024
Dear Diana, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Los Angeles Redondo Beach. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Joel, Huntsville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with good amenities
1 nacht verbleven in februari 2024
Reactie van Dual General Manager op 26 feb 2024
Dear Joel, Thank you for sharing your positive feedback about Hilton Garden Inn Los Angeles Redondo Beach! We're delighted to hear that you enjoyed your stay and found our amenities to your satisfaction. Our team strives to provide a comfortable and welcoming experience for our guests. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future! Best regards,John McCurdy-Sanchez Dual General Manager

2/10 – Ontzettend slecht

Abigail

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Dual General Manager op 26 feb 2024
Dear Abigail, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great!
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Trisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Dual General Manager op 23 feb 2024
Dear Trisha, We are thrilled you had an excellent stay at Hilton Garden Inn Los Angeles Redondo Beach, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Trudi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buffet food needs a little more sprucing up
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Kelcie

1 nacht verbleven in februari 2024
Reactie van Dual General Manager op 21 mrt 2024
Dear Kelcie, Thank you for choosing our hotel for your recent stay. We sincerely regret that your visit was not the outstanding experience we strive to deliver. Please accept our apologies for failing to meet your expectations. We hope you will consider giving us a chance in the future so we can provide you with the superior hospitality and accommodations you should always expect from us.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 – Goed

Breanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Edgar

Positief: Netheid
3 nachten verbleven in februari 2024

6/10 – Redelijk

Bernhard, Magnolia

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Shower in room was terrible. Hardly any water at all or boiling hot. Pillows and bed great
1 nacht verbleven in februari 2024
Reactie van Dual General Manager op 8 feb 2024
Dear Bernhard, Thank you for being our guest and sharing your candid review. We're glad to see that you enjoyed our comfortable pillows and bed during your stay. However, we apologize for any inconvenience caused by the shower and for failing to resolve this promptly. We are committed to delivering a seamless visit for every guest, and we regret falling short of your expectations. Your feedback is valuable to us, and we'll use your input to ensure an enhanced experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back again soon for a more fulfilling visit.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Gina

1 nacht verbleven in februari 2024
Reactie van Dual General Manager op 20 mrt 2024
Dear Gina, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We were pleased that we were able to provide you with an excellent stay. Thank you for being our guest. If you find yourself in our area again, we hope to welcome you back for another seamless experience.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 – Goed

Martin

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van Dual General Manager op 30 jan 2024
Dear Martin, Thank you for providing your generous rating for Hilton Garden Inn Los Angeles Redondo Beach! We're delighted to have delivered a satisfying visit for you. It was a pleasure having you stay with us, and we hope to host you again soon.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 – Goed

Heesung

1 nacht verbleven in januari 2024

4/10 – Matig

Vincent

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Bathroom issues, clogged toilet wouldn’t flush. Shower leaked all over the floor. As in 6-8” out from shower wall to wall. We used all towels to clean up. They had to keep bringing towels. Guy came and fixed toilet but the shower was not fixed.
2 nachten verbleven in januari 2024
Reactie van Dual General Manager op 23 jan 2024
Dear Vincent, We genuinely apologize for the challenges you encountered during your stay, particularly with the bathroom. It is disheartening to read about the inconvenience caused by the unforeseen maintenance issues. Your feedback is invaluable, and we are reviewing your concerns to prevent a recurrence. Our team is committed to ensuring our guests have a comfortable experience, and we sincerely regret falling short of your expectations. We appreciate your understanding and patience. We hope you will consider giving us another chance in the future to provide you with the seamless stay you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick overnight for work ..but concierge at desk was super slow to check in. Rooms were crazy hit, pillows uselessly soft...sheets scratchy. Never staying again
1 nacht verbleven in januari 2024
Reactie van Dual General Manager op 14 jan 2024
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the issues you faced during your stay, including the check-in process and discomfort with the room conditions. Your feedback is valuable, and we assure you that we will address these issues to enhance our guests' experiences in the future. We appreciate your patience and thank you for bringing your observations to our attention. We hope to have the opportunity to welcome you back for a more positive stay in the future.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Jovanny

1 nacht verbleven in december 2023
Reactie van Dual General Manager op 15 jan 2024
Dear Jovanny, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Garden Inn Los Angeles Redondo Beach. We look forward to your return and wish you all the best with your future travels.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Randall

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Dual General Manager op 9 jan 2024
Dear Randall, We are glad you chose Hilton Garden Inn Los Angeles Redondo Beach for your stay and even more pleased that you thoroughly enjoyed your time with us. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

David

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Lauren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great. Clean quiet. No complaints !
2 nachten verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The stay was fine. However, as a Silver Hilton member, Hilton provides bottled water upon check in. I saw the bottles sitting there and had to request and was informed that the manager said they are for Gold and above members. They gave it to me but you should follow the Hilton guidelines. Also, no business center at this hotel. You have to walk to their sister property next door which is not ideal, especially since it was raining...
1 nacht verbleven in januari 2024
Reactie van Dual General Manager op 9 jan 2024
Dear Guest, Thank you for sharing your recent experience with us. We appreciate your input and apologize for failing to meet some of your expectations. Your comments are crucial, and we will review these matters internally to enhance our guest experience. We value your loyalty and hope to have the opportunity to welcome you back, providing the high standard of service you deserve.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Katelynn

1 nacht verbleven in december 2023

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Evening registration agent was friendly and helpful. She reflected the rest of my visit. Would recommend this venue for future visitors.
2 nachten verbleven in december 2023
Reactie van Dual General Manager op 28 dec 2023
Dear Matthew, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We're delighted to read about your recent stay. Providing friendly and helpful service is our priority, and we're thrilled to know it reflected throughout your visit. Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant stay in the future.Best regards,John McCurdy-Sanchez Dual General Manager

4/10 – Matig

Romeo

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The propert was generally clean. I don’t have many complaints outside of me finding out and check in that it was $20 a night to park. Person at the counter comments “20 a night is better than a $250 tow”.
2 nachten verbleven in december 2023
Reactie van Dual General Manager op 28 dec 2023
Dear Romeo, Thank you for being our guest. We appreciate your feedback and are glad to see that you enjoyed our clean accommodations. However, we regret that the parking fee came as a surprise to you and apologize for any frustrations caused by our staff's demeanor. Your comments will be shared with our team to ensure a more courteous and welcoming experience for our future guests. We hope to welcome you again in the near future so we can demonstrate our commitment to delivering outstanding hospitality.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

cristal

1 nacht verbleven in december 2023

4/10 – Matig

Angel

1 nacht verbleven in december 2023
Reactie van Dual General Manager op 25 dec 2023
Dear Angel, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best regards,John McCurdy-Sanchez Dual General Manager

4/10 – Matig

Patricia

1 nacht verbleven in december 2023
Reactie van Dual General Manager op 23 dec 2023
Dear Patricia, Thank you for sharing your rating. We strive to offer exceptional experiences to our guests; therefore, we apologize for failing to meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

jorge

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Dual General Manager op 19 dec 2023
Dear jorge, Thank you for the outstanding rating for Hilton Garden Inn Los Angeles Redondo Beach! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best regards,John McCurdy-Sanchez Dual General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
not good, windows are dirty, no free breakfast and the breakfast available is very poor quality and over priced.
2 nachten verbleven in december 2023
Reactie van Dual General Manager op 12 dec 2023
Dear Guest, We sincerely apologize for the issues you encountered during your stay at our hotel. We regret the disappointment caused by the condition of the windows and the perception of our breakfast offerings. Your feedback is invaluable, and we are actively addressing these concerns internally to enhance the guest experience. Our commitment is to continuously improve our services, and we value your feedback as it helps us in that endeavor. We hope you will consider giving us another opportunity in the future so we can show you a much-improved experience.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Nga Hin Alick

1 nacht verbleven in december 2023
Reactie van Dual General Manager op 12 dec 2023
Dear Nga Hin Alick, Thank you for the outstanding review. We are thrilled you thoroughly enjoyed your stay at Hilton Garden Inn Los Angeles Redondo Beach. We hope to have the pleasure of hosting you again should your travels bring you back to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 – Uitstekend

Beau

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Dual General Manager op 13 feb 2024
Dear Beau, Thank you for providing your fabulous rating for Hilton Garden Inn Los Angeles Redondo Beach. We are delighted that we could exceed your expectations and that you loved your visit to our hotel. It was a pleasure hosting you, and we hope to see you again soon.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 – Redelijk

Elena

Negatief: Staat van de accommodatie en faciliteiten
Meh. Walls are super thin you can hear everything all night and people walking up and down hallway. Not worth the cost
1 nacht verbleven in december 2023
Reactie van Dual General Manager op 11 dec 2023
Dear Elena, Thank you for taking the time to share your experience. We apologize for any inconvenience caused by noise disturbances during your stay. Your feedback is valuable, and we will explore ways to address this concern, ensuring a more peaceful environment for our guests. We appreciate your insights, and please know that we are committed to enhancing our guests' experience. We hope you consider giving us another opportunity to provide you with the exceptional stay you deserve.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 – Goed

Jennifer, Rocklin

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a clean room, and the staff was very friendly. There weren't many restaurant options in the area that were within walking distance, so it would have been nice if the hotel provided lunch. A continental breakfast would also have been great.
1 nacht verbleven in december 2023
Reactie van Dual General Manager op 6 dec 2023
Dear Jennifer, It was a pleasure having you as our guest at Hilton Garden Inn Los Angeles Redondo Beach. We're delighted you appreciated our clean accommodations and impeccable service. Your feedback about dining options is valuable, and we appreciate your suggestion for additional meal offerings. We're committed to enhancing our guests' experiences and will consider your input. We hope to welcome you back for another positive stay in the future.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 – Redelijk

Paul

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hilton stay
The shower handle was broken, and the coffee maker didn’t work. Other than that it was fine.
1 nacht verbleven in december 2023
Reactie van Dual General Manager op 5 dec 2023
Dear Paul, Thank you for sharing your valuable feedback. We're glad to see that, aside from a couple of issues, your stay was great. We appreciate your understanding and want to assure you that we are continuously working to address and enhance our guests' experience. Your insights regarding the shower and coffee maker have been noted. We hope to have the opportunity to welcome you back for an even more enjoyable and improved stay.Best regards,John McCurdy-Sanchez Dual General Manager