Exterieur

Beoordelingen van Holiday Inn Ontario Airport, an IHG Hotel

3 out of 5
Holiday Inn Ontario Airport, an IHG Hotel
2155 E. Convention Center Way, Ontario, CA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 635 van 1198 beoordelingen" "
Gastenscore: 8 - Goed. 259 van 1198 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 1198 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 1198 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 108 van 1198 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Erin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was quiet and clean. The restaurant and airport shuttle are very convenient.
1 nacht verbleven in mei 2024

8/10 – Goed

Victor Manuel

Reisde met partner
Positief: Personeel en service, voorzieningen
la habitación olia a humedad, como a alfombra mojada.
1 nacht verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
I'm sorry to hear about the issue you encountered with the musty smell in your room. Your feedback is important to us, and we will address this matter immediately to ensure that future guests do not experience the same issue. We apologize for any inconvenience this may have caused during your stay. Thank you for bringing this to our attention.

10/10 – Uitstekend

Alex

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s the perfect distance away from the Ontario airport and the workers were nice.
3 nachten verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We are happy to hear that It’s the perfect distance away from the Ontario airport and our workers were nice. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Gerardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay
3 nachten verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We are happy to hear that you found our hotel a nice place to stay. We look forward to welcoming you back in the future.

6/10 – Redelijk

Dong Hong

Zakenreiziger
Positief: Netheid, personeel en service
Uncontrollable heating/cooling system.
1 nacht verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
I'm sorry to hear about the issue with the heating/cooling system. Your comfort is important to us, and we apologize for any inconvenience this may have caused. We will address this concern with our maintenance team to ensure that it is resolved for future guests. Thank you for bringing this to our attention.

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was convenient and very clean. Professional at check in.
3 nachten verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
I'm glad to hear that you found the property convenient and very clean, and that you had a professional check-in experience. It's always nice to receive positive feedback about our property and staff. Thank you for taking the time to share your thoughts!

4/10 – Matig

Alvaro

Negatief: Netheid
Esta bonito pero no devuelven el depósito
2 nachten verbleven in april 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

8/10 – Goed

Scott

Pool was cold , ice machine broken on level 4
1 nacht verbleven in april 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We apologize for the issues you experienced with the pool temperature and ice machine on level 4. We understand how important it is to have a comfortable and enjoyable stay and we regret that we fell short in this aspect. We will work with our team to address these issues and ensure that they are resolved as soon as possible.

2/10 – Ontzettend slecht

martin

1 nacht verbleven in april 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 – Uitstekend

Silverio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good bery good
1 nacht verbleven in april 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

YVETTE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was super fast. Had a pretty good burger in the restaurant. The waitress was very nice and always checked on me. The carpet in the hallway is looking a little tired. Room was clean but feabreezed a little too much.
1 nacht verbleven in april 2024
Reactie van Adrianna op 4 mei 2024
I'm glad to hear that your check-in experience was fast and efficient. It's great to know that you enjoyed your burger at the restaurant and that the waitress was attentive and friendly. I apologize for the worn-out carpet in the hallway but I'm glad to hear that your room was clean. I appreciate your feedback about the overuse of the Febreeze and will make sure to pass it along to our housekeeping team. Thank you again for choosing our hotel, and we hope to see you soon!

10/10 – Uitstekend

veronica l

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

6/10 – Redelijk

Jonathan

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nice place. Nothing too amazing but nothing bad either.
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you for sharing your feedback. We're glad to know that you found our place to be nice and that you had a good experience overall. We appreciate your review and thank you for choosing to stay with us. We hope to welcome you back soon!

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Richard

Positief: Voorzieningen
Excellent service and staff very professional. Great job keep it up
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Francisco

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall the hotel is so good, my only complaint is the noise from the streets
2 nachten verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you for your feedback, I'm glad to hear that your overall experience at our hotel was good. I'm sorry to hear about the noise from the streets, we understand how disruptive this can be to your stay. We do our best to provide a comfortable and peaceful environment for all our guests, but unfortunately, there are certain external factors that are beyond our control. We appreciate your understanding and please feel free to let us know during your next stay if you have any specific preferences or requirements, and we'll do our best to accommodate them.

10/10 – Uitstekend

My-Lan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the front desk staff, I think her name was Lisa, it started with an “Li…”. Extremely delightful person! I had to take an exam the next day and needed to pack up after the exam. She allowed me to check out late. Extremely helpful and kind.
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
I'm glad to hear that you had a great experience with the front desk staff, Litzy. It's always wonderful to encounter helpful and kind staff members during your stay. I'm happy to hear that she was able to accommodate your request for a late check-out so you could focus on your exam without any added stress. Thank you for sharing your feedback, and we hope to have the pleasure of hosting you again in the future.

2/10 – Ontzettend slecht

nic

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible would like compensation stayed here Multiple times never had such bad treatment will never stay here again
3 nachten verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
I'm sorry to hear that you had a negative experience during your stay. I can assure you that your feedback is important to us and we take all complaints seriously. Please provide more details about your experience so that we can address the issue and improve our service. We value your business and hope to have the opportunity to make it right and regain your trust in the future.

2/10 – Ontzettend slecht

Kimberly

Reisde met partner
2 nachten verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 – Uitstekend

Alejandro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Vicente

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Vicente

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

8/10 – Goed

HaeJung, Pearl City

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed one night due to early flight out next morning. Overall good experience, check in was a bit longer than expected due to large group checking in and not enough staff.
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you for sharing your experience. I'm glad to hear that you had a good overall experience during your stay. However, I'm sorry to hear that the check-in process was longer than expected due to a large group checking in with not enough staff. We appreciate your feedback and will use it to improve our processes in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again soon.

10/10 – Uitstekend

Catherine

1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

javier

1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Maria

1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Isaias

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Was a nice property with friendly staff. Was not able to sleep due to the noise from the room above. Went on from 11-5am
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
I'm sorry to hear that you weren't able to sleep well due to noise from the room above. I understand how frustrating that can be, especially when you're staying at a hotel. Did you let the staff know about the noise issue? Hopefully, they were able to resolve it for you or offer you a different room. Other than the noise issue, I'm glad to hear that you enjoyed the property and found the staff to be friendly.

8/10 – Goed

Nereyda

Everything was good!
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you for your feedback! We are glad to hear that you had a good experience during your recent stay with us.

10/10 – Uitstekend

Rudy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very good 👍
1 nacht verbleven in maart 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

4/10 – Matig

Priscilla

Negatief: Staat van de accommodatie en faciliteiten
The lights in the room didn’t work it wasn’t as nice as i thought
2 nachten verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
No matching results, press enter to execute your custom prompt The lights in the room didn’t work it wasn’t as nice as i thoughtI'm sorry to hear that your experience at our hotel was not up to your expectations. We take all feedback seriously and I assure you that we will do our best to improve our services. Please know that we appreciate your feedback and hope to have the opportunity to make it up to you in the future. Thank you for choosing our hotel for your stay.

2/10 – Ontzettend slecht

Audra

Zakenreiziger, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We came to comepte at the convention center & wanted to stay somewhere that had a hot tub & the hot tub was not working which they new & was not diclosed before hand
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

8/10 – Goed

Alba

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked how the hotel was super close to the airport and to the nearest stores and restaurants. However, I didn’t like that the hotel room I stayed in had an ironing board that was broken and not working properly and that the iron I used while I was staying there was dripping water.
3 nachten verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are glad to hear that you appreciated our convenient location close to the airport and nearby stores and restaurants.We are sorry to hear that the ironing board in your room was broken and not functioning properly, and that the iron provided was dripping water. We take all feedback seriously and will use it to improve our services.We hope to have the opportunity to welcome you back in the future, and provide you with a better experience.

2/10 – Ontzettend slecht

Ruth

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 – Uitstekend

jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for just one night and were very pleasantly surprised at the price and quality we got for that price. It offers an airport shuttle for those who need it and the staff was very professional and friendly.
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
I'm glad to hear that you had a positive experience during your stay with us. We always strive to offer our guests competitive prices without sacrificing quality, and it's great to hear that we were able to exceed your expectations. Our airport shuttle service is one of the many amenities we offer to make your stay as convenient as possible, and I'm glad to hear that you found our staff to be professional and friendly. Thank you for choosing our hotel, and we hope to welcome you back in the future!

8/10 – Goed

Serina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay was 6 days ago and I’m still waiting on my deposit to be refunded … $150… I asked for a room on the last floor but got first floor. In the morning music was being played very loud
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
I'm sorry to hear about the delay in receiving your deposit refund and the issues you experienced during your stay. We understand that these issues can be frustrating and we apologize for any inconvenience caused. We will make sure to look into these matters and take appropriate action to ensure that similar issues do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

10/10 – Uitstekend

Henry

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and management
3 nachten verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
I'm glad to hear that you had a positive experience with our staff and management. We always strive to provide our guests with great customer service and a pleasant stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the soon.

8/10 – Goed

Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice room would definitely stay again
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
I'm happy to hear that you enjoyed your room and that you would consider staying with us again in the future. We always strive to provide our guests with comfortable and enjoyable accommodations, and it's great to hear that we were able to meet your expectations. Thank you for your feedback!

10/10 – Uitstekend

Ruben

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean,safe and friendly staff
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
I'm glad to hear that you found the place very clean, safe, and the staff friendly. It's important to us that all of our guests feel comfortable and well taken care of during their stay. Thank you for sharing your experience with us.

6/10 – Redelijk

Jenifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff when I checked out was very helpful and friendly! The hotel was very noisy. Thin walls and ceiling. I could hear the people above us, very well. And I know that's not the hotels fault necessarily, but if it wasn't so thin I wouldn't have heard them (or people walking down the halls) nearly as much as I did.
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
I'm glad to hear that the staff was friendly and helpful during your check-out process. However, I apologize for any inconvenience you experienced due to noise during your stay. We do understand that this can be frustrating, and we will certainly take your feedback into consideration as we continue to work on improving the guest experience. Thank you for choosing our hotel and sharing your experience with us.

2/10 – Ontzettend slecht

Johnny

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Staff was rude and not helpful with the tv not working in our room. They said they would fix it but never came by. No coffee in the coffee area and the kitchen lady was very rude to us about paying for breakfast which lead to us not wanting to eat there anymore. I would not stay here again.
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Our team is committed to providing our guests with a comfortable and enjoyable stay, and we are disappointed to hear that we fell short in some areas. We appreciate your constructive feedback and will take it into consideration as we continue to improve our services and amenities.

10/10 – Uitstekend

Norris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

6/10 – Redelijk

keane

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your experience with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Quaresha

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Scot

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

4/10 – Matig

kim

Positief: Staat van de accommodatie en faciliteiten
Delay flight then flights time changed again
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

4/10 – Matig

Jennifer, Los Angeles

Positief: Netheid
Negatief: Personeel en service, voorzieningen
No heat in the room, no blankets, the shuttle they offered they said doesn’t run at night????
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Our team is committed to providing our guests with a comfortable and enjoyable stay, and we are disappointed to hear that we fell short in some areas. We appreciate your constructive feedback and will take it into consideration as we continue to improve our services and amenities.

10/10 – Uitstekend

Robert, Phelan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Ember

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Adrianna op 4 mei 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Billy

2 nachten verbleven in januari 2024
Reactie van Adrianna op 4 mei 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.