When I attempted to check in m- agent stated room should be ready in 15 mins and I will receive a call. Now being a former hotel front desk, I know that you shouldn’t give your guest a timeframe until she personally is the housekeeper cleaning the room or the manager inspecting the room. Anyways after about an hour at the rooftop, I had to call front desk to ask about my room miraculously my room was ready- okayyy what happened to my call