Standaard kamer, 1 kingsize bed, niet-roken | Een bureau, een laptopwerkplek, een strijkplank/strijkijzer, babybedden

Beoordelingen van Econo Lodge Louisville East

2 out of 5
Econo Lodge Louisville East
9340 Blairwood Rd, Louisville, KY

Beoordelingen

5,4
Gastenscore: 10 - Uitstekend. 112 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 172 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 230 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 218 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 272 van 1004 beoordelingen" "

5,8/10

Netheid

6,0/10

Personeel en service

5,0/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

David

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was run down, dirty inside and out. Signage was poor. The room was ok.
3 nachten verbleven in mei 2024
Reactie van Sara op 20 mei 2024
Hello David,We apologize for the experience you had during your stay. Your feedback is important to us, and we will take immediate action to address the issues you encountered. We strive to provide a clean and well-maintained property for all our guests and will work to ensure a better experience in the future. Thank you for bringing this to our attention.Warm Regards!Sara DrammehGuest Relations Associate

2/10 – Ontzettend slecht

Edwin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Sara op 20 mei 2024
Hello Edwin,I'm sorry to hear that you were not completely satisfied with your experience. We take all feedback seriously and will use your comments to improve our service. Thank you for bringing this to our attention.Warm Regards!Sara DrammehGuest Relations Associate

4/10 – Matig

Erin, Wisconsin Dells

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property seemed to be in the middle of an upgrade. Hopefully. Wires were hanging down everywhere, elevator had holes in it, also had wires exposed. Our room the bed and linen was clean but the doors had holes in them. The chair in the room had many unnecessary stains. When checking in the staff were arguing about the correct way to bill me for an damage we may cause during our stay. It was very unprofessional.
1 nacht verbleven in mei 2024
Reactie van Sara op 15 mei 2024
Hello Erin,We're sorry to hear about your experience. Your feedback is valuable to us, and we will use it to improve our services.We hope to have the opportunity to make it right for you in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Uitstekend

Tezhea

Reisde met partner
Newly renovated. It was very clean and looks nice
1 nacht verbleven in mei 2024
Reactie van Sara op 13 mei 2024
Hello Tezhea,Thank you for your wonderful review. We are thrilled to hear that you enjoyed our newly renovated accommodations and found them to be clean and visually pleasing. We strive to provide a comfortable and inviting environment for all our guests, and we are delighted that you have the pleasure of hosting you again in the future.Warm Regards!Sara DrammehGuest Relations Associate

8/10 – Goed

Lacosta

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sara op 13 mei 2024
Hello Lacosta,Thank you for your review. We are delighted to hear that you had a positive experience during your stay. If there is anything specific you think we can improve upon to make it a 5/5 experience next time, please let us know.We appreciate your feedback and hope to welcome you back soon.Warm Regard!Sara DrammehGuest Relations Associate

6/10 – Redelijk

Phillip

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sara op 1 mei 2024
Hello Phillip,Thank you for taking the time to leave us a review. We appreciate your feedback and we are glad you had a positive experience overall. If there is anything specific we can improve upon to make your next stay even better, please let us know. We hope to welcome you back again soon.Warm Regards!Sara DrammehGuest Relations Associate

6/10 – Redelijk

Paula

Bc
1 nacht verbleven in april 2024
Reactie van Sara op 7 mei 2024
Hello Paula,Thank you for your review. We are glad you had a positive experience overall. If there's anything specific we can improve on to make your next stay even better, please let us know.We look forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Uitstekend

Victoire

1 nacht verbleven in april 2024
Reactie van Sara op 7 mei 2024
Hello Victoire,Thank you for your perfect score. We are thrilled to hear you had such a fantastic experience with us. We can't wait to welcome you back for another memorable stay in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 – Redelijk

Brian

Reisde met partner
Positief: Personeel en service
Ice machine didn't work no breakfast other than that ok
1 nacht verbleven in april 2024
Reactie van Sara op 15 apr 2024
Hello Brian,We apologize for the inconvenience with the ice machine and the limited breakfast options during your stay.Your feedback is valuable, and we will work to address these issues to improve the experience for our guests.Thank you for bringing this to our attention.Warm Regards!Sara DrammehGuest Relations Associate

8/10 – Goed

John

2 nachten verbleven in april 2024
Reactie van Sara op 1 mei 2024
Hello John,Thank you for your fantastic review. We are thrilled to hear that you had a wonderful experience with us.We appreciate your feedback and hope to have the pleasure of welcoming you back for a perfect 10/10 stay in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 – Redelijk

Mark

Positief: Personeel en service
Negatief: Netheid, voorzieningen
Needs updating in a serious way. Room was clean and bed comfy.
2 nachten verbleven in maart 2024
Reactie van Sara op 29 mrt 2024
Hello Mark,Thank you for such a heartening review regarding your recent stay at Econo Lodge. We are thrilled to hear that you had you found our room clean and our bed comfortable. your dissatisfaction about updating our property is noted and we will consider it in our next board meeting.We look forward to welcoming you back.Regards!Sara DrammehGuest Relations Associate

8/10 – Goed

Dale

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Property is stll under renovation due to changing from a days in to econo lodge.Room was nice,except for the door safety latch not being lined up with the hook(deadbolt worked fine tho).Would stay here again,its quiet,clean,and host was pleasant.
3 nachten verbleven in maart 2024
Reactie van Sara op 25 mrt 2024
Hello Dale,Thank you for your wonderful feedback. We are thrilled to hear that you had a positive stay.We value your input and we look forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Uitstekend

Jenna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable beds and very clean
1 nacht verbleven in maart 2024
Reactie van Sara op 3 mei 2024
Hello Jenna,Thank you for the glowing review. We are delighted you found our beds comfy and our space spotless.Your satisfaction is our top priority. We hope to host you again soon.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Uitstekend

Jenna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable beds and very clean
1 nacht verbleven in maart 2024
Reactie van Sara op 3 mei 2024
Hello Jenna,Thank you for the glowing review. We are delighted you found our beds comfy and our space spotless.Your satisfaction is our top priority. We hope to host you again soon.Warm Regards!Sara DrammehGuest Relations Associate

4/10 – Matig

Jason

Negatief: Netheid, personeel en service
Hole in bathroom door, stain on the bed side, burn in the sheet, when requested new bed sheets i was only given pillowcases, no room cleaning services so had to use bags from my shopping trips as garbage bags because all we had was tiny trash cans. Staff was nice tho
6 nachten verbleven in maart 2024
Reactie van Sara op 14 mrt 2024
Hello Jason,Thank you for sending us a review regarding your recent stay at Econo Lodge. We are deeply saddened to hear that you experienced stains and a hole in the bathroom door. I have forwarded your complaint and rest assured the issue will be investigated and resolved by our housekeepers and maintenance teams to ensure this does not repeat itself.Regards!Sara DrammehGuest Relations Associate

4/10 – Matig

Demetrios

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
5 nachten verbleven in februari 2024
Reactie van Sara op 11 mrt 2024
Hello Demetrios,Thank you for sending us a review regarding your recent stay at our hotel. We appreciate your honest feedback. We are sorry that your experience wasn't what you expected. We would greatly appreciate it if you would share your experience with us, and rest assured we will work to improve on our services.Your feedback is invaluable to us and hope you consider staying with us again so that we can have another chance to properly host you in the future.Warm Regards!Sara DrammehGuest Relations Associate

4/10 – Matig

Zeke

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel clerk was annoying knocking at my door at 11 and the facility wasn’t clean
1 nacht verbleven in februari 2024
Reactie van Sara op 5 mrt 2024
Hello Zeke,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconvenience caused by the disturbance at 11 o'clock and for any cleanliness issues you encountered during your visit.Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations in these aspects. Rest assured, we take your concerns seriously, and we will address them with our team to prevent similar occurrences in the future.Please accept our apologies for any inconvenience this may have caused during your stay. We truly value your feedback as it helps us to continuously improve our services and facilities for all our guests.If your travels bring you back to the area, we would be grateful for the opportunity to make it up to you and provide you with a much-improved experience.Thank you for bringing this matter to our attention, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm regards,Sara DrammehGuest Relations Associate

8/10 – Goed

AM

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Ammenities
Reactie van Sara op 5 mrt 2024
Hello AM,Thank you for taking the time to leave your review regarding the amenities during your stay. We appreciate your feedback and strive to ensure that all our guests have a comfortable and enjoyable experience.We're sorry to hear that the amenities did not meet your expectations. Your satisfaction is very important to us, and we take your comments seriously. We will review your feedback with our team to identify areas where we can improve and make necessary adjustments.We hope that despite this issue, you were still able to enjoy your overall stay with us. Should you choose to visit us again in the future, we would love the opportunity to provide you with an enhanced experience.Thank you again for your feedback, and we look forward to welcoming you back soon.Best regards,Sara DrammehGuest Relations Associate

4/10 – Matig

maya

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
2 nachten verbleven in februari 2024
Reactie van Sara op 27 feb 2024
Hello Maya,Thank you for choosing to stay with us. We are sorry that we didn't exceed your expectations during your stay. If you had any dissatisfaction during your stay, please kindly share it with us, it will be our pleasure to make it right and improve our services.We hope you consider staying with us again so that we can have another chance to properly host you.Warm Regards!Sara DrammehGuest Relations Associate

4/10 – Matig

Sherry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I feel like they shouldn't rent out rooms if they are rent aviation I was stuck up for a day and half I had to go down the stairs until they blocked that off I couldn't go anywhere
3 nachten verbleven in februari 2024
Reactie van Sara op 27 feb 2024
Hello Sherry,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your time at our establishment.Rest assured, we are taking your comments seriously and will be addressing the issues you've raised to prevent similar occurrences in the future. We aim to ensure that all guests have a seamless and pleasant experience with us.We apologize for any inconvenience, and we thank you for bringing these matters to our attention.Warm regards,Sara DrammehGuest Relations Associate

4/10 – Matig

Dougas

2 nachten verbleven in februari 2024
Reactie van Sara op 20 feb 2024
Hello Dougas,Thank you for taking the time to provide feedback on your recent stay. We're sorry to hear that your experience did not meet your expectations. We strive to provide exceptional service and accommodations for all our guests, and it's disappointing to learn that we fell short in your case.We take your comments seriously and will use them to address any areas of improvement within our hotel. If there are specific issues you encounter that you'd like to discuss further, please feel free to reach out to us directly.We appreciate your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm Regards!Sara DrammehGuest Relations Associate

10/10 – Uitstekend

Ashley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. They are renovating. Nice room for $50.
1 nacht verbleven in januari 2024
Reactie van Sara op 31 jan 2024
Hello,We appreciate your feedback. I am delighted that you found our hotel clean enough for your needs.Our hotels aim to provide superior service for an amazing stay.Thank you for your patronage. We look forward to hosting you again soon.Best Regards!Sara DrammehGuest Relations Specialist

10/10 – Uitstekend

Vishnu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Sara op 31 jan 2024
Hello, Thank you for sending us a 5/5 score regarding your recent stay at Econo Lodge Louisville East.It is always a pleasure positive feedback. Providing our guests with excellent service is our priority and I am glad you felt right at home during your stay.Thank you for choosing us. We look forward to hosting you again soon.

8/10 – Goed

saketh Reddy

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Good motel
1 nacht verbleven in januari 2024
Reactie van Sara op 26 jan 2024
Hello Saketh,Thank you for your brief feedback regarding your stay at Econo Lodge Louisville East.We are glad you had a great time with us. It is always a pleasure to receive feedback from satisfied guests. I will share your feedback with the rest of our staff who contribute immensely to guest satisfaction.We look forward to having you again soon. Enjoy the rest of your day.Best Regards!Sara DrammehGuest Relations Specialist

10/10 – Uitstekend

MELISSA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
THE STAFF WAS HELPFUL AND VERY VERY NICE AND SEEM LIKE THEY CARED
1 nacht verbleven in januari 2024
Reactie van Sara op 23 jan 2024
Hello Melissa,Thank you for acknowledging the helpfulness of our staff, It is always a pleasure to receive positive feedback from our guests.We appreciate your loyalty and look forward to having you again soon.Warmest Regards!Sara Drammeh.Guest Relations Specialist

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A cheap, but passable hotel.
The hotel is being actively renovated so take things with a grain of salt, but overall the building was well lit, it didnt smell bad, the rooms where clean and had all new amenities, the beds were comfortable enough and there where no bugs, for a cheap night out of town to volunteer for a con, you couldnt of asked for a better situation. the heat worked fine in the room & the shower was hot. at the end of the day it was just as good as any other hotel, and thats all i needed it to be for the price.
2 nachten verbleven in januari 2024
Reactie van Sara op 19 jan 2024
Hello,Thank you for the kind words. I am glad you found our hotel accommodating enough for your needs.It is always a pleasure to receive positive feedback from guests. Rest assured your feedback will be shared with our staff as an encouragement.Visit us again soon!Regards!Sara Drammeh.Guest Relations Specialist

2/10 – Ontzettend slecht

Michael

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting
Terrible experience. They are changing from Days Inn and at night its hard to see their Econo Lodge sign. Drove around for 30 min trying to find the place. Called the front desk they didn't even know the address or how to explain how to get there to me. The office is a mess during renovations which is understandable but the whole set up is kinda sketchy. The front desk workers are not friendly at all. The key to my door rarely worked. Mike, the day time clerk, was very rude and came into my room while I was changing. I called corporate they did nothing about the situation. The parking lot was no where near full and after staying there I know why. My advice, pay a few more dollars for somewhere else. I felt unsafe, and disgusted the whole time.
4 nachten verbleven in januari 2024
Reactie van Sara op 12 jan 2024
Dear Micheal.Thank you for sending us a review. I am very disappointed to learn about your experience. As a hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Not only did you experience such an inconvenience but our staff was not able to assist and resolve the situation.Accept my sincerest apologies, as this is not certainly the service we like to provide for our guests.Rest assured the issue will be investigated and addressed as we rely on our staffs to take care and ensure satisfaction of our guests.Regards!Sara Drammeh.Guest Relations Specialist

10/10 – Uitstekend

Michael

1 nacht verbleven in januari 2024
Reactie van Sara op 11 jan 2024
Hello Micheal,Thank you for sending us such a heartening review. We are glad you enjoyed your stay with us.Our hotel takes pride in providing our guests with an exceptional experience.We look forward to seeing you again soon for another great experience.Regards!Sara Drammeh.Guest Relations Specialist

10/10 – Uitstekend

Eve

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Sara op 9 jan 2024
Hello,Thank you for sending a brief review regarding your stay with us. Your Review is very heartwarming and it will serve as an encouragement to our guests who strive to provide exceptional service to our guests.We hope you visit us again soon. Wishing you a fruitful New Year.Regards!Sara Drammeh.Guest Relations Associate

8/10 – Goed

Gage

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
They were doing some major remodeling and construction in and around the lobby, which is fine by me for the most part. Now, I've stayed at hotels that were doing similar work and it was no issue. However, at this location they had made no attempt to cover construction areas with plastic sheeting or drop cloths, so you were effectively meandering through a half-finished construction zone/hotel lobby every time you came or went. Otherwise it was exactly what you would anticipate it to be for the price it is, and actually a lot cleaner than expected up in the rooms!! Oh!!! Pay attention to the part in the listing about no desk attendant between 10pm and 8am. That's actually a real thing, and it's quite inconvenient if you were to lock yourself out of your room at 3:30 in the morning!!
Reactie van Phatima op 21 dec 2023
Hello Gage,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your understanding and patience during our ongoing remodeling efforts.We're glad to hear that you found the rooms clean and met your expectations. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,

10/10 – Uitstekend

Tierra

Positief: Personeel en service, comfort kamer
1 nacht verbleven in december 2023
Reactie van Phatima op 21 dec 2023
Hello Tierra,Thank you so much for your fantastic 10/10 review! We are thrilled to learn that your stay exceeded expectations, and we appreciate your positive feedback.Thank you once again for choosing us, and we look forward to welcoming you back for another outstanding stay in the future.Best regards,

4/10 – Matig

Kimberly

Negatief: Personeel en service
2 nachten verbleven in november 2023
Reactie van Phatima op 22 nov 2023
Hello kimberly,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short of your expectations, as reflected in your 4/10 review.We take guest feedback seriously, and we would like to learn more about the specific issues you encountered during your stay. Once again, we apologize for any inconvenience you may have experienced and appreciate your valuable feedback.Best regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Good One Night Stay
It was a nice stay for one night. The room was very comfortable and service was quick and friendly. It might not be ideal for a longer trip because the renovations going on are pretty intense, and there is no breakfast or house keeping.
1 nacht verbleven in november 2023
Reactie van Phatima op 22 nov 2023
Hello,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you had a comfortable and enjoyable one-night stay, and we appreciate your kind words about our quick and friendly service.We apologize for any inconvenience caused by the ongoing renovations. We understand the impact this can have on the overall experience, especially for longer stays. Your feedback is important to us, and we will use it to ensure that future guests are well-informed about any ongoing improvements.Thank you for your understanding and for choosing us for your stay.Best regards,

8/10 – Goed

Cherise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you can overlook the construction that is going on in the front its a nice place to stay, convenient to restaurants and shops in a nice area of town. The staff was pleasant, friendly and helpful.
2 nachten verbleven in november 2023
Reactie van Phatima op 22 nov 2023
Hello Cherise,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be a nice place to stay, despite the ongoing construction in the front. We appreciate your understanding and patience during this period of improvement.Your feedback is valuable to us, and we look forward to the completion of our renovations to offer an even more enhanced experience for our guests.If your future travels bring you back to the area, we would love the opportunity to host you again.Best regards,

6/10 – Redelijk

Jermaine

6 nachten verbleven in oktober 2023
Reactie van Phatima op 3 nov 2023
Hello Jermaine,Thank you for taking the time to leave your review with a rating of 6/10. We appreciate your feedback, as it helps us understand your perspective on your stay. Your comments are important to us, and we are committed to making your future visits even better. Regards,

4/10 – Matig

amanda

Reisde met een groep, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Major construction going on. Signage not clear as hotel was a days inn previously. None of the advertised amenities were available (breakfast or the pool) because of the renovations. Work still being done on the hotel after10pm. Dust and debris everywhere.
1 nacht verbleven in oktober 2023
Reactie van Phatima op 24 okt 2023
Hello Amanda,I'm sorry to hear about your disappointing experience with the construction and unavailability of advertised amenities at the hotel. Renovations can be disruptive, and it's unfortunate when they affect guests negatively. Your feedback may also help other travelers be aware of the situation when considering this hotel.Regards,

4/10 – Matig

wayne

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Our stay
I was very annoyed when they charged $20.00 for my girlfriends shitzu. That was not on the rules online. Otherwise, it was a little noisy inside and outside.
1 nacht verbleven in oktober 2023
Reactie van Phatima op 24 okt 2023
Hello Wayne,It's frustrating when additional charges are not clearly communicated in advance, especially when they deviate from the rules posted online. I recommend reaching out to the hotel's management to discuss this discrepancy and request clarification regarding their pet policy. As for the noise issues, this is another matter that can greatly affect a guest's experience. Thank You for choosing to stay with us.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
Renovations Limit Amenities. Call Before Booking.
Hotel is changing from Days Inn to Econolodge. Permanent sign is not in place which made it difficult to find. Clerk could not give directions from nearest major road (Hurstbourne Lane). Hotel is in the middle of renovations. Indoor pool is not open and free breakfast not provided as a result. Ice machines and expected amenities are not yet in place - clerk at desk retrieves ice upon request. Website and booking sites do not reflect this. Call hotel before booking room to check amenities: 502) 384-2111. No flexibility on check-out time without late checkout payment. 11am check-out is 11am check-out. Corridors and rooms are newly renovated and very comfortable and clean. Because of the inconveniences created by the renovations it's difficult to give an objective rating but once renovations are complete it should be a very nice hotel for the cost.
1 nacht verbleven in oktober 2023
Reactie van Phatima op 24 okt 2023
Hello,It sounds like the hotel is undergoing significant renovations and the transition from Days Inn to EconoLodge has created some challenges for guests. Thank you for sharing your feedback and providing information for potential future guests. Renovations can be disruptive, but once they are completed, the hotel is likely to offer an improved experience. We really appreciate your feedback, thank you choosing to stay at our hotel.Regards,

2/10 – Ontzettend slecht

tia, PENDLETON

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is almost completely under construction, no pool no hot tub, all of the lobby is under construction, if your not out by 11 they are beating on the door and coming in. They are rude at the front desk. Highly highly recommend to avoid this place all together
1 nacht verbleven in oktober 2023
Reactie van Phatima op 24 okt 2023
Hello Tia,It sounds like the hotel is undergoing significant renovations and the transition from Days Inn to EconoLodge has created some challenges for guests. Thank you for sharing your feedback and providing information for potential future guests. Renovations can be disruptive, but once they are completed, the hotel is likely to offer an improved experience.Thank you for choosing to stay atour hotel.Regards,

10/10 – Uitstekend

MeShia

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Phatima op 24 okt 2023
Hello Meshia,Thank you for providing a positive 5/5 review! I'm glad to hear that you had a great experience during your stay. Thank you for choosing to stay at our hotel.Regards,

8/10 – Goed

Dana

Low only because they are remodeling. It will be great when done. The room had already been done and it was fantastic!
4 nachten verbleven in oktober 2023
Reactie van Phatima op 17 okt 2023
Hello Dana,Thank you for your feedback regarding the ongoing remodeling at our property. We appreciate your understanding of the temporary inconveniences caused by these improvements. Your feedback is greatly appreciated, and we look forward to providing you with an even better experience once the renovations are complete. Regards,

2/10 – Ontzettend slecht

Melissa

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was sketchy looking. The actual area is not unsafe, some nice hotels were right next door. Parts of the hotel were under construction. The check in desk was in a dilapidated room with tiles falling apart and an irritated looking manager answering phone calls and waiting on ppl in line at same time. Just waiting in line I knew I didn’t want to stay as a single female traveling alone in an unfamiliar area, but their was no way to get my money back. I cut my losses and found a safe, clean and comfortable room at the Marriott two buildings over.
5 nachten verbleven in september 2023
Reactie van EB. op 15 okt 2023
We're sorry to hear about your experience at the hotel. Safety and comfort are important aspects of a stay, and it's essential that guests feel secure. We appreciate your feedback and hope you had a pleasant stay at the Marriott. If you ever decide to give the hotel another chance or if you have any more comments or questions, please feel free to reach out. Your satisfaction is important, and we're here to help.

10/10 – Uitstekend

FNU

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Good
1 nacht verbleven in september 2023
Reactie van EB. op 16 okt 2023
Dear FNU,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Regards!

8/10 – Goed

Kevin

1 nacht verbleven in oktober 2023
Reactie van Phatima op 3 nov 2023
Hello Kevin,We appreciate your 4/5 review and your feedback. Your comments are valuable to us as we constantly strive to improve our services. Your input will help us make necessary changes for a better stay in the future, and we hope to have the opportunity to provide an even more satisfying experience on your next visit. Thank you for your review.Regards,

4/10 – Matig

Tiffanie

Zakenreiziger
Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Skid row hotel
There was only one good thing about this stay. My room was clean and the bed/pillows were comfortable. So the hotel is under constuction inside. It a mess and the three days I stayed I did not see anyone working on any of it. There were 2 women that were sitting on a couch outside their rooms, umm seemed to nme to be shaddy, but then I came back from work one night at 8 pm and there was a "working" woman and her "man". Yes this place is THAT kind of hotel. It was scary there. I asked every day(3 days) if they would change my chair at my desk so that I could get some work done and every time they said yes, no problem, but it was never done. he chair that was there was one that belongd in a living room(Think old 70s chair). There was No food of any kind, 2 vending machines but I would be afraid to eat anything out of them. This hotel was the lowest of the low. I know you get what you pay for but damn, it should be a little better then skid row hotel.
3 nachten verbleven in oktober 2023
Reactie van EB. op 12 okt 2023
Dear Tiffanie,We appreciate your detailed feedback on your recent stay, and we're truly sorry to hear about your experience. We take guest satisfaction seriously and value your input as it helps us understand areas that require immediate attention.It's good to know that your room was clean and the bed and pillows were comfortable, but we regret that your stay was marred by other issues. We apologize for the ongoing construction, which should not have inconvenienced you during your stay, and we will address this with our team.We're deeply concerned about your safety and comfort based on your observations. We will take immediate action to ensure the safety and well-being of our guests.It's disappointing to hear that your requests for a suitable chair and the lack of food options were not met. We understand your frustration, and we apologize for the inconvenience.Your feedback is crucial in helping us make improvements. We are committed to enhancing the guest experience, and we hope you'll consider giving us another opportunity to provide you with a more pleasant stay in the future.Thank you for choosing our hotel, and please don't hesitate to contact us if you have any further concerns or suggestions.Sincerely,

6/10 – Redelijk

Taylor

Reisde met een groep
Negatief: Personeel en service
I called a month in advance to confirm my reservation and that split pay (between cards) was available. I was told yes. I called again a few days in advance per my email instructions to again confirm my reservation, check in procedures, and that split pay was available. I was again told yes. Upon arrival, I was told split pay was not available and had to pull from funds I did not want to use. Once we got to our room, we discovered the cards had to be swiped multiple times before they would unlock the doors and that the room was not vacuumed. Part of the hotel was being renovated so there was furniture scattered about the parking lot. Other than these small details, the rooms were nice and the location of the hotel was in walking distance to several eateries and shopping centers. There was a roof over our heads the entire time we were away from home and that’s really what mattered to us at the time, since we had had so much car trouble on vacation.
Reactie van Phatima op 3 nov 2023
Hello Taylor,We sincerely apologize for the confusion and inconvenience you experienced during your stay.We understand the importance of clear and accurate information, and we regret that you received conflicting messages about the payment process.Your feedback is valuable, and we will use it to make necessary improvements in our communication and service. We hope to have the opportunity to provide a smoother and more satisfying experience on your next visit. Thank you for sharing your concerns with us.Regards,

6/10 – Redelijk

Earl

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nothing
3 nachten verbleven in september 2023
Reactie van Phatima op 2 okt 2023
Hello Earl,Thank you for your response. If you ever decide to provide feedback or have any questions or concerns in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you. Have a great day!Regards,

4/10 – Matig

Elizabeth

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van Phatima op 2 okt 2023
Hello Elizabeth,I'm sorry to hear that your experience wasn't up to your expectations. If you have any specific feedback or concerns you'd like to share, please feel free to provide more details. Your feedback can be valuable for improving the quality of services.Regards,

6/10 – Redelijk

Crystal

Reisde met familie
Positief: Comfort kamer
Negatief: Personeel en service
Decent place but over priced.
This hotel looked like it was in the middle of transitioning brands. No breakfast was offered, they didnt have any plastic utensils (in case your door dash missed them) and you had to chase down the front desk person to get anything. They also didnt speak English very well so communication was difficult. We also has to request a clean of our room as day 2 of our 5 night stay we were already out of tissues and towels!!! And our trash was over flowing!!! Ac kept the room tolerable in the heat but dont expect it to be cold. Room was very clean on arrival and the bed and pillows were amazing!!! I wanted to takw all the pillows home with me they were so comfy!!! I dont think it was worth the almoat $700 we paid to stay (but everybody inflates prices during events) but we were like 25 minutes from the event venue. The property seemed safe and i had no issues with me and the 2 other young women with me walking back and forth late at night to food or the gas station.
5 nachten verbleven in september 2023
Reactie van Phatima op 2 okt 2023
Hello Crystal,Thank you for sharing your feedback about your stay at the hotel. It sounds like there were some issues with the amenities and service that you expected, and I'm sorry to hear about the communication difficulties you encountered. Your comments can be helpful for the hotel management to make necessary improvements. If you ever decide to stay there again in the future, it's possible that some of these issues may have been addressed as the hotel completes its transition. Your input is valuable for both the hotel and potential future guests.Thank you for choosing us.Regards,

2/10 – Ontzettend slecht

Chris

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property and service couldn’t have been worse. - room door security latch ripped out - door key card reader doesn’t work - dryer ripped out of the wall - outlet sticking out of the wall with wires exposed - lights in the room don’t work - no hot water in the bathroom sink - old couches piled up outside of the building - dirt and mess everywhere I asked for an additional towel, was told they are out and to first bring back one dirty one. I wish I could attach pictures to show you.
4 nachten verbleven in september 2023
Reactie van Phatima op 2 okt 2023
Hello Chris,I'm sorry to hear about your negative experience at the property. It sounds like there were significant maintenance and cleanliness issues during your stay, and that's certainly not acceptable. Thank you for sharing your experience, as it can help improve the quality of service for future guests.Regards,