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Beoordelingen van Fairfield Inn & Suites by Marriott Louisville Downtown

2.5 out of 5
Fairfield Inn & Suites by Marriott Louisville Downtown
100 E Jefferson Street, Louisville, KY

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 466 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 316 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 123 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1003 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kenneth

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place would stay there again
3 nachten verbleven in mei 2024
Reactie van Meredith H op 17 mei 2024
Thank you for taking the time to give us your feedback, We hope to see you again soon!

10/10 – Uitstekend

Keith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, clean rooms, wonderful breakfast, and friendly customer service!
3 nachten verbleven in mei 2024
Reactie van Meredith H. op 12 mei 2024
Thank you for staying with us! We hope to welcome you back in the future.

10/10 – Uitstekend

Sonia

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was a breeze. Parking, well it's downtown. There's an attached garage. It was full so I parked in a curve with outlined spaces. The lady who checked us in was nice. Room is clean and spacious. We're right across the street from a gas station. It's raining so I can't tell much else around until morning. We're pretty pumped to go swimming and eat breakfast in the am.
1 nacht verbleven in mei 2024
Reactie van Meredith H op 9 mei 2024
Thank you for your review. We hope to welcome you back in the future!

6/10 – Redelijk

Christian, Santa Cruz

1 nacht verbleven in april 2024
Reactie van Meredith H op 6 mei 2024
Thank you for your review.

10/10 – Uitstekend

Danielle, LAKE HAVASU CITY

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and staff. Our room was available early and we were allowed to check in wo being charged extra. Excellent value for the price and convienence of being downtown. We’ll be back!
1 nacht verbleven in april 2024
Reactie van Meredith H op 29 apr 2024
Thank you for taking the time to give us your feedback. We hope to welcome you back in the future!

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay here. The hotel was quiet. The bed was very comfortable. The hotel is in a great downtown location
3 nachten verbleven in april 2024
Reactie van Meredith H op 27 apr 2024
Thank you for your review! We hope to welcome you back in the future.

10/10 – Uitstekend

Joseline, Middletown

1 nacht verbleven in april 2024
Reactie van Meredith H op 17 mei 2024
Thank you for taking the time to give us your feedback, We hope to see you again soon!

4/10 – Matig

Jason

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel was the typical Marriott facility. Outside the hotel was loaded with homeless people and a ton of other shady looking characters. The very obvious drug abusers along with what looked like folks looking for easy targets. We checked out two days early and unfortunately property safety wasn't a good enough explanation to warrant an exception to marriot policy for unused days.
5 nachten verbleven in april 2024
Reactie van fairfield inn and suites op 25 apr 2024
Thank you for taking the time to give us your feedback, we do apologize for all of the issues that you had while staying with us.

8/10 – Goed

Karl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was fine. Older rooms but okay for the price.
1 nacht verbleven in april 2024
Reactie van Meredith H op 27 apr 2024
Thank you for taking the time to give us your feedback. We hope to welcome you back in the future!

10/10 – Uitstekend

Kory

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely helpful. I hurt my back, and they offered to let us leave our car in the temporary parking. The complimentary breakfast was good and there was a lot of it.
1 nacht verbleven in april 2024
Reactie van Fairfield inn and suites op 24 apr 2024
Thank you for your feedback, we are so pleased that you had a great experience! We hope that you would stay with us again if you ever return to Louisville KY!

2/10 – Ontzettend slecht

Karen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Dakota op 23 apr 2024
Hi Karen, I want to apologize for the for you experience. If you could provide me with more details on your stay I would greatly appreciate it.

4/10 – Matig

David

1 nacht verbleven in april 2024
Reactie van Fairfield inn and suites op 10 mei 2024
Thank you for your feedback!

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Fairfield inn and suites op 15 apr 2024
Thank you for taking the time to give us your feedback!

10/10 – Uitstekend

Frank

1 nacht verbleven in april 2024
Reactie van Meredith H op 6 mei 2024
Thank you for your review!

8/10 – Goed

brandon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bad breakfast
3 nachten verbleven in april 2024
Reactie van Meredith H op 8 apr 2024
Thank you for taking the time to give us your feedback. If you want to expand on your experience please email me directly at meredith.hawley@hhmhotels.com. We hope to see you again.

10/10 – Uitstekend

Shawn

Zakenreiziger
Very nice and clean
1 nacht verbleven in april 2024
Reactie van Meredith H op 7 apr 2024
Thank you for taking the time to give us your feedback, we are so pleased that you had a great stay! We hope that you would stay with us again soon.

10/10 – Uitstekend

Marta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable. Good services.
5 nachten verbleven in maart 2024
Reactie van Fairfield inn and suites op 26 mrt 2024
Thank you for taking the time to give us your feedback, we are so pleased that you had a great stay! We hope that you would stay with us again soon

2/10 – Ontzettend slecht

Lindsey

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I paid for a king size bed and pull out room, when we got ready for bed the pullout was missing a mattress. They had none to offer us and brought up sheets and a blanket and told me just to pile them up for a bed. The hotel was clean but this was completely ridiculous and the fact that I was given sheets as an answer is even more mind blowing.
1 nacht verbleven in maart 2024
Reactie van Fairfield inn and suites op 25 mrt 2024
Thank you for you feedback, we do apologize for the issues that you endured at our property, I will be sure to give this review to all of our department leaders to ensure that this does not happen again

10/10 – Uitstekend

Shirley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My overall stay was great, I loved the staff. They were so helpful and polite.
1 nacht verbleven in maart 2024
Reactie van FFI op 21 mrt 2024
Thank you for taking the time to give us your feedback, we hope that given the chance you would stay with us again soon!

6/10 – Redelijk

samantha, owensboro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
PROS: The location was excellent for walking downtown. Walked over to the Porch at the Marriott for dinner and drinks (recommend!). The parking garage was easily accessed, getting in and out of. Parking was no charge for booking through Expedia! The free breakfast was top notch. CONS: We stayed on the 2nd floor and we DID NOT GET ANY SLEEP all night due to constant police and/or ambulance sirens and helicopters flying over. I am to assume the helicopters were due to the hospital being so close and flying patients in and out all hours. This was on a Sunday night I cannot imagine how loud this would be on a weekend night. If you need to stay before a big work meeting or event or anything you need to be well rested for - I don't know that I would recommend. Perhaps a higher floor would be better?
1 nacht verbleven in maart 2024
Reactie van Fairfield inn and suites op 15 mrt 2024
Thank you for taking the time to give us your feedback, We appreciate all of the great feedback from your stay! We as a whole will have to look into placing guests higher in order to ensure great sleep! We hope that if you are ever back in Kentucky that you would stay with us!

10/10 – Uitstekend

Alexander

3 nachten verbleven in maart 2024
Reactie van Fairfield inn and suites op 3 apr 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Harry

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, voorzieningen
There were 2 sides to the property, the Fairfield side was terrible, we had to have keys remade the first 3 days. Calling the desk for the simplest issues was never resolved correctly. We asked for soap 3 days straight, they would send shampoo, we asked daily for new had towels, never got them. I told then the outlet on the desk lamp didn't work, they sent light bulbs. They apparently don't speak english. I'll never stay there again.
5 nachten verbleven in maart 2024
Reactie van Fairfield inn and suites op 12 mrt 2024
Thank you for taking the time to give us your feedback, We have since taken these issues and given them to all of our department leaders.

10/10 – Uitstekend

Douglas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Fairfield inn and suites op 14 mrt 2024
Thank you for taking the time to give us your feedback.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van fairfield inn and suites op 28 feb 2024
Thank you for your feedback

4/10 – Matig

Jeffrey

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in experience was awful. Service desk was not open. Sign said go to lobby to check in around the corner. Follow the signs. Absolutely no signs. Finally found the other lobby were told to go back to the other lobby. At this point we had to wait and additional 30 minutes to check in when we should have been first. Two people were staffed at the desk but only one was checking people in with a huge line of people waiting. Overall very negative experience with staff especially since we did the pre-check in to cut down on the check in time.
1 nacht verbleven in februari 2024
Reactie van Fairfield inn and suites op 26 feb 2024
Thank you for taking the time to give us your feedback! We apologize for all of the issues you had while staying with us. I will make sure to give this review to all of our leaders to ensure marriott standards are being held!

8/10 – Goed

Tanya

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in februari 2024
Reactie van Fairfield inn and suites op 20 feb 2024
Thank you for your feedback!

6/10 – Redelijk

Sandy, Hamilton

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Staff was very friendly and we loved our room, however our room slept 4 with a pull out couch and hotel could not provide pillows or linens. By time I got a blanket, it was see thru thin and they said they were out of pillows. Very inconvenient and called for a long weekend of no sleep. Otherwise the breakfast was good and location was so so.
2 nachten verbleven in februari 2024
Reactie van Dakota op 12 feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Uitstekend

Cassondra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Dakota op 12 feb 2024
Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Goed

Rea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place for the price
2 nachten verbleven in februari 2024
Reactie van Fairfield inn and suites op 12 feb 2024
Thank you for taking the time to give us your feedback!

6/10 – Redelijk

Lacey

1 nacht verbleven in februari 2024
Reactie van FFI op 21 mrt 2024
Thank you for taking the time to give us your feedback.

2/10 – Ontzettend slecht

Gregory

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They provide housekeeping only every third night. Expedia did not inform me of this fact!
Reactie van Fairfield inn and suites op 6 feb 2024
Thank you for taking the time to give us your feedback, at our property per Marriott standards we do every other day service!

10/10 – Uitstekend

Elaine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Fairfield inn and suites op 5 feb 2024
Thank you for taking the time to give us your feedback!

8/10 – Goed

Ken

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
The first room I was checked into had a funny smell, made worse when I used the microwave. Then the sink started leaking out onto the floor. The staff immediately moved me to another room, and were very helpful in making the room change.
4 nachten verbleven in januari 2024
Reactie van Fairfield inn and suites op 1 feb 2024
Thank you for your feedback!

10/10 – Uitstekend

Wallace, Suffolk

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property held my bags for me.
4 nachten verbleven in januari 2024
Reactie van fairfield inn and suites op 1 feb 2024
Thank you for taking the time to give us your feedback!

6/10 – Redelijk

Scot

Zakenreiziger
Conjoined hotels was confusing. Check in at one and wade through a maze of halls and doors to get to the other hotel. Didn’t really feel safe on streets at night walking to dinner.
1 nacht verbleven in januari 2024
Reactie van Fairfield inn and suites op 31 jan 2024
Thank you for your feedback

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Springhill Suites op 25 jan 2024
Thank you for your feedback

8/10 – Goed

Terrence

2 nachten verbleven in januari 2024
Reactie van Fairfield inn and suites op 12 feb 2024
Thank you for your feedback!

8/10 – Goed

Mickey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is in a nice central location for exploring the down town area. Great staff who were always able to handle issues during my stay.
5 nachten verbleven in januari 2024
Reactie van Fairfield inn and suites op 23 jan 2024
Thank you for your feedback, we are happy to hear about the help within our staff while you were staying with us! We hope that you would choose to stay with us again soon.

8/10 – Goed

Dianne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Noise from hospital helicopters was disturbing
1 nacht verbleven in januari 2024
Reactie van Fairfield inn and suites op 23 jan 2024
Thank you for your feedback, we apologize for the issues you had while staying with us.

10/10 – Uitstekend

Luke

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place downtown
1 nacht verbleven in december 2023
Reactie van Fairfield inn and suites op 23 jan 2024
Thank you for taking the time to give us your feedback!

10/10 – Uitstekend

Janet

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Fairfield inn and suites op 23 jan 2024
Thank you for your feedback!

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en comfort kamer
Parking cost
Hotel was clean. Was a weird small when first walking into room. Was charged $19 for parking. They asked if I needed a parking pass but didn’t say it cost $19 until I saw it on my card on file as they said for incidentals
1 nacht verbleven in januari 2024
Reactie van Fairfield inn and suites op 9 jan 2024
Thank you for your feedback. Parking on our facility is 19 per night, I do apologize for the staff not correctly giving you this information. We do appreciate you staying with us

8/10 – Goed

Jeremiah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was really good. The pool was very cold.
2 nachten verbleven in januari 2024
Reactie van Fairfield inn and suites op 9 jan 2024
Thank you for your feedback. We hope you enjoyed your stay

8/10 – Goed

Pamela

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beds were too hard for us.
1 nacht verbleven in december 2023
Reactie van Fairfield inn and suites op 9 jan 2024
Thank you for your feedback!

10/10 – Uitstekend

Shawana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend Family Trip
The hotel was very clean and staff was amazing.
2 nachten verbleven in december 2023
Reactie van Fairfield inn and suites op 9 jan 2024
Thank you for your feedback. We are so glad to hear about the staffing while you were staying with us.

8/10 – Goed

Michaela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Fairfield inn and suites op 31 jan 2024
Thank you for your feedback, we hope that you would choose to see us again soon

10/10 – Uitstekend

Veronica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Fairfield inn and suites op 9 jan 2024
Thank you for your feedback! We hope to see you again soon

10/10 – Uitstekend

D Ryan

1 nacht verbleven in december 2023
Reactie van Fairfield inn and suites op 9 jan 2024
Thank you for your feedback!

8/10 – Goed

Terry

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Fairfield inn and suites op 9 jan 2024
Thank you for your feedback! We hope to see you again soon

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and competent staff.
1 nacht verbleven in december 2023
Reactie van Fairfield inn and suites op 9 jan 2024
Thank you for your feedback