Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LOUISVILLE and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Manikumar, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LOUISVILLE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Louisville, Steve. I am sorry that your experience did not meet your expectations. You stated that your reservation was not honored and the staff was unfriendly, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Manikumar, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LOUISVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Ranette, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LOUISVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hey James,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Louisville. It's saddening to hear that you encountered insects, the smell of smoke, along with other highlighted issues. This isn't the level of experience Red Roof aim to provide and we hope that you will accept our sincerest apologies for the indicated poor experience.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you for your review, Bernard. The staff at the HOMETOWNE STUDIOS LOUISVILLE and I were disappointed to hear that you were unhappy with your choice of stay at our hotel, prompting your 1/5 score. In the future, please consider adding additional comments to your survey to let us know in what areas we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks for sharing your feedback and we wish you all the best in the future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Antonio, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS LOUISVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with our hotel that was overbooked which prevented you from getting the room you booked. In the future we recommend that you contact the property directly to inquire about room availability to prevent this from happening in the future. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your review and we wish you the very best of your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Joy,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS LOUISVILLE. You indicated that there was no ice machine, lack of towels and toilet paper along with the unprofessional behavior from the staff hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist

Hi Jeffery,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Louisville. Please accept our most sincere apologies for any inconveniences caused by the room you were assigned. You indicated that there was a ceiling light that was unfunctional, to uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Dear Alisa,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS LOUISVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean room, lack of toilet paper and inattentive staff. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Mohammad,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS LOUISVILLE. We are happy that the staff were great, but we are sorry that you had a unsatisfactory encounter with the state of the property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

Hello Shane, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Louisville and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hi Mychal,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Louisville. Please accept our most sincere apologies for any inconvenience caused by the water temperature and carpets cleanliness. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

Hi Valued Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Louisville. Please accept our most sincere apologies for the inconveniences mentioned such as the room's cleanliness and difficulty getting towels. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Louisville. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, no housekeeping during your stay and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Gary,Thank you for taking the time to tell us about your experience at the Hometowne Studios Louisville. I am sorry to see that your impression of our property and your room were not a good one and that during your stay, you found the room to be unclean and that the pillows were limited. This is regrettable to hear as this is not an experience our guests usually have with us. Thank you for making us aware and we sincerely apologize. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Red Roof Management

Hello Jay,Thank you for your review of our Hometowne Studios Louisville. We are disappointed that you were left with a poor impression of our property, due to issues you described with the grounds being unclean and a broken Keycard. This is regrettable to hear and not an experience our guests usually have. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better experience.Sincerely,Red Roof Management

Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Louisville, Venu. I am sorry that your experience did not meet your expectations. You stated that the poor odor and the pests mentioned hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

Hello Valued Guest,Thank you for sharing your feedback with us. Your review of the HomeTowne Studios by Red Roof Louisville was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Thanks for sharing your feedback with us, Jerry. The team at our HomeTowne Studios by Red Roof Louisville was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the front desk staff was nice, it was displeasing to read that this was the impression left with you. You stated that the unclean property and the debris mentioned hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Dear Jagdeep,Thank you for your review following your stay at HomeTowne Studios by Red Roof Louisville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty and unhygienic room dampened your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Hello Saketh,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Louisville and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Dear Purushotham,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Louisville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff. It is Red Roof's intention to have our guest feeling at home, so I am truly disappointed that was not achieved with your visit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Deanna, .Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Louisville. We strive to provide guest with all the comforts of homes so it's sadden to us to learn that your stay was hindered due to the concerns you highlighted regarding the uncleanliness of the room and the possible lack of amenities. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Andrew,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Louisville. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Louisville and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Joy, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Louisville. We welcome your 1/5 score following and are happy to hear you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Dear Valued Guest, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Louisville. I was saddened to read that your stay fell short of your expectations due to the insects you reported and all the other concerns that dampened your visit. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Deandre, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Louisville. We welcome your 5/5 score following and are happy to hear you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Justin. The staff and I at the HomeTowne Studios by Red Roof Louisville appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Hello Deandre, We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Louisville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and caring, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Alexandra,Thank you for taking the time to tell us details about your experience at the HomeTowne Studios by Red Roof Louisville. We strive to provide guest with all the comforts of homes so it's sadden to us to learn that your stay was hindered due to the multiple concerns you highlighted regarding the lack of cleanliness, the odor of the room not being to your liking and the pest you reported, prompting your 1/5 score. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Thomas,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Louisvillee. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Robert, for the feedback about your stay at the HomeTowne Studios Louisville. I was saddened to read that your stay fell short of your expectations due to the poor internet service and the pests you reported in the bathroom. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I can assure you that I have brought your feedback to management's attention in an effort to ensure your concerns are addressed. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you at Red Roof in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for your honest feedback, following your stay at the HomeTowne Studios Louisville. We regret the inconveniences you experienced as it relates to the foul odor of the room, uncleaned sheets, the pests you reported, along with the other listed hindrances. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I am grateful for the feedback you provided so we are able to continually improve our hotel.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Emily, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Louisville and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Carol,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Louisville. It's disheartening to hear that you encountered insects and a broken TV while with us. Unfortunately, our front desk is closed on Sundays. Please accept our sincerest apologies for the inconvenience caused.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

Thank you, Aaron, for telling us about your stay at the HomeTowne Studios by Red Roof Louisville. You indicated that you were move three times, the room was not to your liking and all the other issues you highlighted that caused your stay to be less than ideal. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Donald, for telling us about your stay at the HomeTowne Studios by Red Roof Louisville. It's great to hear that your room was clean, despite the kitchenette not being to your liking. Please accept our apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Yahya,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS LOUISVILLE. Red Roof value you as our guest and welcome your 4/5 score. However, we are saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We are pleased to know that you contacted our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Kasey, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LOUISVILLE. I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Dasiel, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LOUISVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Joseph,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS LOUISVILLE. I was saddened to read that your stay fell short of your expectations due to roaches, uncleanliness and issues with amenities/fixtures of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Etienne,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS LOUISVILLE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the property being a dump and not to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Uraina, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Louisville and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management