Dear guest, we are really sorry to hear that you didn't enjoyed the stay at our villa as you had thought. It could be possible that the hotel is old we are renovating it every year but we need the permission and it is not possible to do much during the winter time. But we could definetely help you if you felt cold and you told it at the reception. Let the reception know a problem that a guest has got, it is the easier way to solve it. Kind regards Reception

Thanks

La ringraziamo per il feedback positivo e per aver scelto la nostra Villa per il suo soggiorno. L'attendiamo nuovamente quando si trovera' nella nostra bella citta. Cordiali saluti

Gentile Ilaria, la ringraziamo per il tempo dedicato a descrivere la recensione riguardo il suo soggiorno presso la nostra struttura. Speriamo di poterla nuovamente ospitare presso la nostra villa magari con restrizioni minori in modo da poter migliorare il servizio e la prima colazione che a causa della pandemia e dello spazio limitato non è stata quella consueta. A presto

Gentile Signore, siamo lieti che abbia apprezzato il soggiorno presso la nostra villa. E' sempre un piacere avere clienti che ci fanno sapere il loro giudizio. sperando di poterla incontrare nuovamente, la ringraziamo per la sua ottimo giudizio e la salutiamo cordialmente.

Monsieur, nous vous rémercions pour votre avis et nous sommes ravis de savoir que vous avez bien séjourné chez nous. Dans l'espoir de vous accueillir à nouveau dans notre hôtel, nous vous souhaitons tout le meilleur. Salutations distinguées

Dear Sir, we are really pleased to hear that you have enjoyed your stay at the villa and we hope to host you again in a near future. kind regards

Dear guest, we appreciate your feedback and we are pleased to hear that you enjoyed your stay at our hotel . We hope we can host you again at our hotel in the future . Kind regards

Dear Guest, we thank you very much for your feedback. The wooden panel flooring will be changed next year. we hope to see you again. Kind regards

Dear Mr Henrik, we are really delightful to hear that you enjoyed your stay at our villa. We hope to welcoming you again in a near future and remain at your complete disposal for any information you may require. Kind regards

Dear Guest, we are pleased to know that you have enjoyed your stay at our villa. We hope to welcome you again and remain at your complete disposal for any information you may require, with kind regards Reception desk

Dear Guest, we are pleased to hear that you have enjoyed your stay at our hotel. We will consider your information about the breakfast staff and hope to see you again. April and May is also a nice period to visit lucca and our garden full of flower. Kind regards Reception desk

Dear Sir, it is always a pleasure to hear from our guests that they love our villa. We hope to welcome you here again we wish you all the best. kind regards

Dear Guest, we love families with children and of course we understand your need with a small baby. We are pleased that you have appreciated our help and we hope to welcome you again in a near futureso we can see you baby growing up Kind regards reception desk

Dear Guest, thank you for you feedback. we are pleased to hear that you have enjoyed your stay at the villa and remain at your disposal for any information you may require in the future. Kind regards

Dear Guest, we are really peased that you have enjoyed your stay at our villa. We hope to welcome you again. Kind regards

Dear Wai Chung, thank you for your good feedback. We hope to host you again and remain at your disposal for any further information you may require in the future. Kind regards

Dear Ola Bjorn, we are really pleased to hear that you have enjoyed your stay in our villa and that you have appreciated the job of our staff. We hope to welcome you again at our hotel promised that we are doing our best to involve service and pool. Kind regards Silvia

Dear Madam, thank you for your feedback. we hope to see you again at the villa and remain at your disposal for any information you may require. kind regards

Dear Guest, thank you for your feedback. We always appreciate to hear that our guests enjoyed their stay. you are right: we have big rooms with tiny bathrooms and small rooms with big bathrooms. Beeing an old villa we are not allowed to touch the preexisting space. If you come back to visit us we can show you how different are our rooms. Kind regards

Dear Guest, thank you for your feedback. Beeing a family hotel everything is offered according to our taste and we are sorry if yiu have considered it poor. We have appreciate your suggestion and it will be used to improove our service. Kind regards