Dear M. Sofia,Your feedback is valuable to us and we appreciate you taking the time to share it. It's unfortunate to hear that some aspects of your stay didn't meet your expectations. Our hotel strives to provide the best service possible, and your comments will be instrumental in our ongoing efforts to improve.Concerning your comment about room cleaning, it's standard across many hotels, including ours, to offer daily cleaning services. However, we understand that every guest has unique preferences thats way we request your opinion chossing the days you want us to do it if dayly or uppon your choice. Regarding the ironing facilities, we aim to ensure guest safety and ease, hence the provision of a separate ironing room. We apologize if this caused any inconvenience during your stay.We're sorry to hear your thoughts about our breakfast and pricing. We believe in offering a diverse breakfast selection and competitive pricing, and we're continually seeking to enhance these areas based on guest feedback.Thank you once again for sharing your opinion. We hope you'll consider staying with us again in the future, so we can provide you with the exceptional experience that most of our guests enjoy.Warm regards,

Dear Mr. John Marcus,It's heartening to hear about the positive aspects of your stay at Hotel "The Views Baía". It's particularly delightful to know that our strategic location and quality breakfast offerings enhanced your experience. We take great pride in providing a diverse breakfast spread to cater to the unique preferences and dietary needs of all our guests.However, we're sorry to hear about the minor issues you encountered in your room. Your feedback is invaluable as it helps us focus our efforts for continuous improvement and ensure that we deliver an exceptional experience to our guests.We feel privileged to have had you as a guest, and it's wonderful to learn that you went home with fond memories of your holiday. The beautiful views of the city and sea from our hotel, and the easy access to various places, indeed make us a preferred choice for many.We look forward to the opportunity of welcoming you back in the near future.Kind Regards,Cláudia GomesFront Office Manager

Dear M. Joi,It's heartening to learn that you had an overall positive experience during your time at Hotel The Views Baía. It is always our aim to make our guests leave with nothing but fond memories of their holiday, and it is a pleasure to know we were successful in our endeavor.Remember that you are always welcome back to experience more of what our hotel has to offer. Your satisfaction is our greatest reward.Kind Regards,Cláudia GomesFront Office Manager

Dear Mrs Valery,It is heartening to read such a positive review! Your kind words about our clean environment, enjoyable food, live music, and of course, our stunning view, truly enrich our day. Our team always aims to provide the most welcoming and memorable experience for our guests.We are sincerely glad that you felt your expectations were met during your stay. It's our pleasure to be your preferred choice of accommodation when visiting Madeira Island.Lastly, it's a joy to know that you left with wonderful memories of your holiday. Your effort in sharing your experiences with us and others is greatly appreciated.Kind Regards,Cláudia GomesThe Views Baia