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Beoordelingen van Sheraton Madison Hotel

3.5 out of 5
Sheraton Madison Hotel
706 John Nolen Dr, Madison, WI

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 298 van 427 beoordelingen" "
Gastenscore: 8 - Goed. 75 van 427 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 427 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 427 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 427 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dennis

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Solid hotel, clean and in a good location. Staff was less than friendly and seemed bothered to be asked a question.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Geoffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Voorzieningen
Friendly staff and very clean Room
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Andrew

1 nacht verbleven in mei 2024
Reactie van Manager Jeff op 18 mei 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Kristen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I visit Madison I usually stay near the capitol, but that wasn’t available. This location is a bit further but a winner - parking was free and easy, bike share (b-cycle) dock on property, right on bike/foot path to Lake Monona and downtown. Great for morning walks and getting back and forth. Staff were also very friendly and accommodating. Rooms have a strange layout with closet in bathroom- but a minor issue
2 nachten verbleven in mei 2024
Reactie van Manager Jeff op 18 mei 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Deanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Manager Jeff op 18 mei 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Kathleen a

1 nacht verbleven in april 2024
Reactie van Manager Jeff op 18 mei 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Brian, Eldon

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean hotel
3 nachten verbleven in april 2024
Reactie van Manager Jeff op 26 apr 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

evanne

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
staff was extremely helpful
1 nacht verbleven in maart 2024
Reactie van Manager Jeff op 18 mrt 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

MayKou

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 11 mrt 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Jim

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Manager Emilio op 21 feb 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 17 feb 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

2/10 – Ontzettend slecht

Ashley

Reisde met partner
I went to check in at 230 and was told to come back at 315. Check in was at 3:00. Once I came back I was told I wasn’t getting a king room due to a late check in! Even though I was there early. I was told that Expedia overbooked their king rooms by 30 rooms. I specifically wanted a king room and then got 2 double beds.
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 17 feb 2024
We are very sorry to see that you faced this issue while at our property. I will be sharing this feedback with the appropriate leadership teams to ensure this issue is resolved. Thank you for leaving us feedback!

6/10 – Redelijk

Michelle

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Almost perfect
The hotel was nice and the bar area was good. We were attending an event that was at the Alliant Energy Center, so location perfect. I would have given a higher overall rating, but I had booked a King room through Expedia and was given a double without explanation. When I brought it up, no discount or offers were made to me.
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 17 feb 2024
We are very sorry to see that you faced this issue while at our property. I will be sharing this feedback with the appropriate leadership teams to ensure this issue is resolved. Thank you for leaving us feedback!

10/10 – Uitstekend

Laura

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 17 feb 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Ashley

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 17 feb 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 17 feb 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

8/10 – Goed

Tia

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Location was the reason we chose this property-to attend an event at Allianz Energy center. The lobby area is modern and inviting. After that, it is not what I would call Sheraton standards. I reserved a King room but received a double “Queen” which is not really that. They replaced Queen beds with full size mattresses. Our toilet wouldn’t flush, our heater was physically broken with parts laying on the floor and it was obnoxiously loud every time it kicked on. Staff was great-this just isn’t really a Sheraton level brand of product.
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 17 feb 2024
We are very sorry to see that you faced this issue while at our property. I will be sharing this feedback with the appropriate leadership teams to ensure this issue is resolved. Thank you for leaving us feedback!

2/10 – Ontzettend slecht

Karen

We reserved a room with a king size bed and did NOT get that. We got two queen size beds.
1 nacht verbleven in februari 2024
Reactie van Manager Jeff op 17 feb 2024
We are very sorry to see that you faced this issue while at our property. I will be sharing this feedback with the appropriate leadership teams to ensure this issue is resolved. Thank you for leaving us feedback!

10/10 – Uitstekend

Carissa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Manager Jeff op 17 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

4/10 – Matig

Veerendra, Issaquah

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
We stayed for 3 nights in room # 602 in December and had issue with hot water. I complained in the front desk. Technician showed up but his explanation is "This is 6th floor and hot water will take long time and suggested to leave water running for 5 min before bathing." His explanation didn't make any sense. We paid lot of money but still had to take showers in luke warm water in mid december in Madison Wisconsin. Heater in the room make lot of noice, we can't even sleep. Very disappointed with Sheraton.
3 nachten verbleven in december 2023
Reactie van Manager Jeff op 5 jan 2024
We are very sorry to hear about your experience with the hot water in the room. We hope the recent reach out and solutions to the issues you faced while at our property bring you back the next time you are in town! Thank you for leaving us feedback!

10/10 – Uitstekend

JULIANA ROSE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and modern hotel. Close to everything but not exactly walking distance to places. Free and ample parking.
2 nachten verbleven in december 2023
Reactie van Manager Jeff op 5 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Aubrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
2 nachten verbleven in december 2023
Reactie van Manager Jeff op 5 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Gilmer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager Jeff op 5 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Badger Brawl
Great hotel! Will be back next year!!
3 nachten verbleven in november 2023
Reactie van Manager Jeff op 5 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was clean, updated, quiet and has a nice gym. I loved it
4 nachten verbleven in november 2023
Reactie van Manager Jeff op 5 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone who worked here was very nice. There isn't anything I didn't like.
1 nacht verbleven in november 2023
Reactie van Manager Jeff op 5 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

8/10 – Goed

GJ

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Told at check-in that daily housekeeping had resumed. We stayed 4 nights - housekeeping occurred only once despite our "reminding" front desk. Ha, ha, ha. Too many employees standing around - no help at all with luggage. Good, clean, quiet hotel. Watch prices - VERY large fluctuations during the year. Would stay again depending on cost.
4 nachten verbleven in november 2023
Reactie van Manager Jeff op 5 jan 2024
We are very sorry to hear about the experience you had with our property. I have shared this feedback with the appropriate management teams to ensure these issued do not happen again. Thank you for leaving us feedback!

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a great hotel. It is convenient for my needs due to location. The staff are friendly and helpful. The grounds and building and rooms are very nice. Bar/restaurant is great. The exercise room was excellent, with more equipment than ususl work out rooms.
1 nacht verbleven in november 2023
Reactie van Manager Jeff op 5 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was as advertised! Clean room!
1 nacht verbleven in november 2023
Reactie van Manager Jeff op 14 nov 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Manager Jeff op 14 nov 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

4/10 – Matig

Elizabeth

Reisde met familie
Negatief: Personeel en service
Toilet in room was broken, plumber came twice, and each time stayed tor over an hour . We needed to use the bathroom on the first floor, staff member said there was nothing he could do. Didn’t offer room change, had no suggestions. Told me to call manager, when I called manager there was no voicemail, so I couldn’t leave a message. Staff member said “oh his voicemail is t set up yet.” So I spoke with the lovely staff member next to him who helped me get s new room.
2 nachten verbleven in november 2023
Reactie van Manager Jeff op 14 nov 2023
I am very sorry to hear that this was your experience of our property. I will pass this along to the appropriate leadership so issues like this can be addressed. Thank you for your feedback and we hope to see you again!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Manager Jeff op 14 nov 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Ruth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing. Beds are crazy comfortable. I stay here every time I visit.
1 nacht verbleven in november 2023
Reactie van Manager Jeff op 14 nov 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Grace

1 nacht verbleven in oktober 2023
Reactie van Manager Jeff op 5 jan 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

David

Positief: Staat van de accommodatie en faciliteiten
Dd
2 nachten verbleven in oktober 2023
Reactie van Manager Jeff op 29 okt 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Scott, Libertyville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Manager Jeff op 29 okt 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

2/10 – Ontzettend slecht

Douglas

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen
The tv didn’t work The food in the hotel was awful. Tried different things and finally ate out The room had infestation of ants and the staff didn’t seem surprised or bothered by it. Won’t stay there again!!
3 nachten verbleven in september 2023
Reactie van Manager Jeff op 29 okt 2023
We are very sorry to see this was your experience with our property. I will forward this on to our engineering leadership to ensure similar issues do not occur in the future.

10/10 – Uitstekend

CHUNKAI

1 nacht verbleven in september 2023
Reactie van Manager Jeff op 1 okt 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Jordan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Manager Jeff op 1 okt 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Katie, Hartland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really friendly staff. Renovation is nice; modern vibe. We were able to check in at 10am too which was nice!
1 nacht verbleven in september 2023
Reactie van Manager Jeff op 1 okt 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Louisa

Positief: Netheid
3 nachten verbleven in september 2023
Reactie van Manager Jeff op 1 okt 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

8/10 – Goed

William George, New York

Positief: Netheid, personeel en service
Elevator broken. Underwhelming.
3 nachten verbleven in september 2023
Reactie van Manager Jeff op 11 sep 2023
I am very sorry to hear that we missed the mark during your stay. I have passed your feedback on to our engineering team to ensure you do not experience this again when you stay with us. Thank you for leaving us a review and we hope to hear from you the next time you are in town!

10/10 – Uitstekend

Melissa

1 nacht verbleven in september 2023
Reactie van Manager Jeff op 1 okt 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

cynthia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk check in clerk, Leigh, was amazing. Speedy and efficient for an early check in. Informed us of the shuttle to get us to The Kohls Centet for a concert. Soent some time talking with us. Love the products in the room. Clean. Comfortable rooms.
1 nacht verbleven in augustus 2023
Reactie van Manager Jeff op 11 sep 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

8/10 – Goed

Denise

Reisde met partner
Positief: Personeel en service, voorzieningen
The room was very nice. Bed extremely comfortable. My only issue was that there was a very strong mildew odor in the lobby area. It was not evident upstairs or we would have had to move.
1 nacht verbleven in augustus 2023
Reactie van Manager Jeff op 11 sep 2023
I am very sorry to hear that we missed the mark during your stay. I have passed your feedback on to our public areas team to ensure you do not experience this again when you stay with us. Thank you for leaving us a review and we hope to hear from you the next time you are in town!

2/10 – Ontzettend slecht

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
property was fine
1 nacht verbleven in augustus 2023
Reactie van Manager Jeff op 14 aug 2023
Thank you for leaving a review! It appears we missed the mark during your stay and we would love to know what will make your stay even better for the next time you are in town! Please feel free to reach out and express your concerns and comments!

10/10 – Uitstekend

monet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in juli 2023
Reactie van Manager Jeff op 2 aug 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Deissy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, great experience property was clean, quiet, enjoyable. Amenities A !
2 nachten verbleven in juli 2023
Reactie van Manager Jeff op 28 jul 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

6/10 – Redelijk

Ashley

Positief: Personeel en service
Negatief: Netheid
3 nachten verbleven in juli 2023
Reactie van Manager Jeff op 28 jul 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and if there is anything we could have done to enhance your experience, please let us know!