Dear Jorge,Thank you for sharing your feedback with us. We are glad to hear that you found our hotel to be a good deal and appreciated its proximity to restaurants and sightseeing attractions. However, we apologize for any inconvenience not meeting your expectations. Please note that the air conditioning is switched on during the summer season.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Kind regards,

Dear Glorivee,Thank you for taking the time to share your review. We sincerely appreciate your valuable feedback as it helps us identify areas where we can improve our guest experience. We were disappointed to learn of the shortcomings you experienced and hope you will accept our apologies.We regret to hear that you found the bed too hard. While our mattresses are of medium firmness, which is the recommended standard for hotel establishments, we understand that individual preferences may vary.Regarding the temperature in your room, we strive to accommodate the needs of all our guests. We utilize extended weather forecasts and historical data to determine when to switch our systems each fall and spring. Generally, the air conditioning is turned on mid-April. We apologize for any discomfort you experienced.We are also very sorry to hear that the bathroom amenities were not dutifully replaced. Please rest assured that this is not reflective of our usual standards. Our Reception team is available to assist you with any toiletries you may need during your stay.Please know that we take your comments seriously, and we will address these concerns with our team to make any necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future for a more comfortable stay.Kind regards,