Dear Guest, We greatly appreciate your comment as it helps us to continue striving to improve the quality of our services. We hope to see you soon at Hotel Mercure Madrid Centro Receive a warm greeting. Hotel Mercure Madrid Centro****

Dear Guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Hotel Mercure Madrid Centro****

Dear Wil, Dear Guest, Thank you for your review of our hotel. We are sorry about you cozy table lamp. I will investigate what happened, as this is not usual. Do not hesitate to contact me if you want to tell me about this situation. We look forward to welcoming you again. Sincerely,

Dear Loek, Thank you very much for commenting your stay with us! I am glad to read that you enjoyed your stay and our central location close to the major museums of Madrid. In regards to your comment about the size of your room, we offer different categories of rooms which vary in size in order to accommodate the needs of the different guests. For a future stay, if you are not satisfied with the room that you have booked, please contact Reception so that we can show you other alternatives. Once again, thank you for your time and we look forward to welcoming you back soon! Sincerely, Clara García-Jiménez Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mercure Madrid Centro

Dear Eric,Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Hanna,Thank you very much for your comments regarding your stay at ibis Styles Madrid Prado. It is always a pleasure to receive positive comments.We will pass on your nice remarks to our team. I am sure that these comments will serve as an encouragement to all our team as they continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Best regards,

Dear Chad, Thank you very much for your punctuation about our Hotel. It is a pleasure for us to receive positive reviews as the entire team of the Hotel continuously strives to meet the expectations of each of our guests. We hope that we can continue to count on your trust and that you will give us the opportunity to offer you our services again. Kind regards,

Dear Emma, Thank you very much for your comments regarding your stay at our hotel. We are delighted to have been able to make your stay a pleasant one.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Best regards,

Dear Joseph,Thank you for your positive comments, we hope to see you again soon.

Dear Jesus,Thank you for your positive comment, we hope you choose Mercure Madrid Centro again soon.

Estimada Martha,Nos alegra enormemente que su estancia en Mercure Madrid Centro haya sido agradable. Esperamos verla de nuevo y que se anime a probar nuestra comida.

Estimada Ana,Nos alegra que esté contenta tras su estancia en Mercure Madrid Centro, esperamos verla de nuevo pronto.

Estimado Gerardo,Muchas gracias por su comentario positivo y la recomendación. Esperamos verle de nuevo pronto.

Dear Sarah,Thank you of taking time answering our review. The morning you arrive at the hotel we had an emergency water problem thats why we had to find another hotel to all guest arriving the same day.I really sad you coulnt enjoy your experience at Mercure Madrid Centro, I am happy you did like Ibis Styles Madrid Prado.I hope we could have a second chance to receive you at the hotel as you deserve.Best regards,Rosario OrtegaFront Desk Manager

Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Hotel Mercure Madrid Centro. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experincia diferente y memorable. Un cordial saludo,

Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo que se ha tomado para puntutarnos de forma online y recomendarnos a otros usuarios de la plataforma.Le deseamos un feliz fin de semana.Un cordial saludo,

Muchas gracias por su positiva puntuación con respecto a su última estancia en el Hotel Mercure Madrid Centro.Esperamos que en su próxima visita podamos conseguir un 10 como puntuación, ya que la satisfaccción de nuestros clientes es nuestra mejor recomensa.Le deseamos un feliz fin de semana.Un cordial saludo,

Dear Eloy,Thank you very much for sharing this great review of your recent stay at Hotel Mercure Madrid Centro. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards,

We would like to express our gratitude for your 10/10 points you made about your recent visit. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards,

Buenas tardes Maria Isabel,Muchas gracias por dedicarnos unos minutos a responder a nuestra encuesta de satisfacción y ayudarnos a mejorar.Haré extensibles sus comentarios con respecto al personal del hotel, estoy segura de que al equipo le hará especial ilusión.Con respecto al precio de la habitación, entiendo su comentario, únicamente me gustaría comentarle que el mes de Octubre es uno de los meses de la temporada alta del hotel, quizás por éso haya encontrado precios más elevados.Esperamos poder verla de nuevo por el hotel en su próxima visita a Madrid.Que tenga un buen fin de semana.Un cordial saludo,Rosario Ortega

Good morning,Thank you so much for choosing our hotel for your stay in Madrid, it was a great pleasure for us having you here.We are very glad that you were able to enjoy the services offered by our hotel, it means a lot for us to know that, meaning we were able to do a great job once again, ensuring that our beloved guests have an unforgettable experience during their stay.Thank you for highlighting the excellent location, it is one of our strongest qualities, being in the iconic Barrio de las Letras, in the very center of Madrid, close to the main attractions of our beautiful city.Once again, thank you for taking your time to give us such positive review, and we hope to see you back soon in our hotel for your next visit in Madrid.Best Regards.

Buonasera Stefano,Vorremmo ringraziarla, a nome di tutto lo staff di HOTEL MERCURE MADRID CENTRO ****, per averci scelto per il suo soggiorno nella nostra cittá, é stato un autentico piacere per noi averla qui.Siamo veramente lieti che i servizi del nostro hotel siano staati di suo gradimento, e la ringraziamo per averlo evidenziato nella sua recensione, menzionando la pulizia, la silenziositá e la qualitá dei nostri prodotti.Faremo estensivi i suoi complimenti riguardo le attenzioni del nostro staff, é stato un piacere per noi essere a sua disposizione e poterla aiutare, questo ci rende orgogliosi del lavoro svolto, e ciserve da incoraggiamento per proseguire il nostro lavoro, dando il massimo per poter migliorare ogni giorno la qualitá dei nostri servizi, e di questo modo, essere capaci di offrire esperienze indimenticabili ai nostri amati ospiti.Ancora una volt, vorremmo ringraziarla per averci scelto, e speriamo di rivederla presto per il suo prossimo soggiorno a Madrid.I nostri piú cordiali saluti.

Dear Biljana,Thank you so much for having chosen our hotel for your stay in Madrid, we are very happy that you were able to enjoy your stay.We are glad that the services offered by our hotel met your standards, I will personally extend your positive comments to the other members of the staff, being sure that it will be a motivation for us to keep working hard every single day.Thank you for highlighting the location of our hotel, we do understand that it is a very positive aspect, allowing our guests to relax far from the noises of the city, while being at the same time very close to the heart of Madrid, about 15 minutes away from the main touristic attractions of our city.Once again, thank you for taking your time to leave such positive review about your experience in our hotel, and we hope to see you back soon for your next stay in Madrid.

Bonsoir Nathalie,Nous vous remercions de nous avoir choisis pour votre séjour dans notre ville, ce fut un réel plaisir pour nous de vous recevoir dans notre hôtel. Nous sommes très heureux que les services offerts par notre hôtel aient été à la hauteur de vos attentes, cela signifie beaucoup pour nous d'entendre ces mots, cela nous sert de motivation pour continuer à travailler dur chaque jour afin d'être en mesure d'offrir des expériences inoubliables à nos clients.Nous vous remercions d'avoir souligné l'excellente situation de notre hôtel, l'un de nos points forts, qui permet à nos clients de se reposer dans la paix et la tranquillité, loin du bruit de la ville, tout en étant à quelques minutes du cœur de Madrid, avec ses nombreuses attractions touristiques.Encore une fois, nous vous remercions d'avoir pris le temps d'écrire un commentaire aussi positif sur votre expérience, et nous espérons vous revoir bientôt dans notre hôtel pour votre séjour à Madrid.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

Buenas tardes Daniel,A nombre de todo el equipo de nuestro HOTEL MERCURE MADRID CENTRO, queremos agradecerle enormemente su comentario aq propósito de su experiencia en nuestro hotel.Ha sido un aútentico placer para nosotros tenerle alojado aquí, y nos alegra mucho saber que Usted disfrutó de los servicios ofrecidos, y gracias por destacar la excelente ubicación de nuestro hotel, en el íconico Barrio de Las Letras, muy cerca de las principales atracciones túristicas de Madrid.Una vez más, le agradecemos por su comentario positivo y por habernos elegido, y esperemos verle pronto de vuelta en nuestro hotel para su próxima estancia en Madrid.Reciba un cordial saludo

Buenas tardes Jose Antonio,Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia.Un saludo,Rosario OrtegaFront Desk Manager

Good evening Fanny,Thank you so much for having chosen our hotel for your stay in Madrid, it was a great pleasure for us having you here, and thank you for giving a very positive mark about your experience in our HOTEL MERCURE MADRID CENTRO ****.Thank you again, and we hope to see you back soon in our hotel for your next stay in Madrid.Best Regards