Dear Richard,My name is Inma Salas, Guest Experience Manager of the Hotel Vincci Soho, the department in charge of listening your voice and getting your smile back. I would like to apologize if we were not able to satisfy your expectations regarding the architecture of your room and air conditioning system. I understand your disappointment regarding this issue and will personally transmit your comments to the manager of the hotel to take it into account in our close future project of renewal. All the team will work with passion until reaching the excellence. I am very happy to know that you enjoyed our facilities and magical atmosphere. Indeed, the hotel was designed with an innovative concept and decoration by the prestigious interior designer Alejandra Pombo. All this together with our love, makes Vincci Soho a place to remember.Once again, we are deeply sorry for all this inconvenience and we hope you will give us a second chance for your next visit to the city. Please, do not hesitate to contact me directly to this email address and will take care that everything runs smoothly between us. Wishing you a lovely day, Kindest Regards, Inmaculada Salas Molina Guest Experience Manager

Apreciado Pedro José,Gracias por alojarse por nosotros en esta oportunidad.Lamentamos profundamente que la habitación asignada no haya cumplido con sus expectativas en cuanto a espacio. En Vincci Soho, contamos con habitaciones de diferentes tamaños y siempre estamos dispuestos a buscar alternativas que se ajusten mejor a las preferencias de nuestros clientes.Nos alegra saber que encontró satisfactorios los amenidades de la habitación. Nuestro objetivo es proporcionar un confort y una calidad que hagan de la estancia de nuestros huéspedes una experiencia agradable.Entendemos que la condición del hotel no fue de su total agrado y nos gustaría informarle que constantemente trabajamos en el mantenimiento y mejora de nuestras instalaciones para ofrecer una experiencia excepcional. El servicio recibido es un aspecto fundamental para nosotros, y tomamos muy en serio sus comentarios para seguir mejorando en este ámbito.Esperamos que tenga un buen día. Cordialmente,Inmaculada Salas Guest Experience ManagerHotel Vincci Soho 4*

Dear Celso,Thank you for taking the time to share your feedback.We are sorry to hear about your dissatisfaction with the communication regarding your reservation. It is important for us to ensure clear and accurate information is conveyed at all times. Our team is committed to providing excellent service, and we regret that we did not meet your expectations on this occasion. Please rest assured that your comments are taken seriously and are instrumental in helping us improve.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,