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Beoordelingen van Smoky Falls Lodge

3 out of 5
Smoky Falls Lodge
2550 Soco Rd, Maggie Valley, NC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 342 van 749 beoordelingen" "
Gastenscore: 8 - Goed. 226 van 749 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 749 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 749 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 749 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dan

Laid back, bar/restaurant on site
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Bob

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A nice venue in back with band and the river offers a great setting.
3 nachten verbleven in mei 2024

8/10 – Goed

Tyler

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Me and my girlfriend had a great time, we stayed one night it could've been cleaner but the scenery was great the staff was super friendly and helpful! Maggie Valley is a wonderful town about 30minutes from the Cherokee Casino and about 40minutes from Asheville. There was some good local restaurants and the hotel even had it's own grill with a band which stopped playing around 10pm on Saturday. Theres also some cool gift shops and souvenir shops, overall a really relaxing and laid back area.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Daniel

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024

8/10 – Goed

Chris

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
For the most part we enjoyed our stay and would come back. I don’t think the floors were swept during our stay at all. We had 3 beds in our room and only 2 beds were ever made the 3rd was never touched. And the bathroom counter was broke off and duct tape back. There was gas logs in our room and after a day of motorcycle riding in the cold rain it would have been nice to warm up by the fire. But the gas had been turned off to save the property money although I am sure my room cost did not get reduced for not being able to use all the amenities the from had to offer. An item had been forgotten in the room after check. The office hours stated 9 to midnight but nobody ever answers the phone
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Tommy, Mocksville

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very relaxing place to spend a night ✌️😉
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Susan

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The views from the lodge were spectacular. A very quaint stay. The restaurant bar was amazing. Highly recommend. Would definitely stay there again.
1 nacht verbleven in april 2024

4/10 – Matig

eric

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We walked up and the guy says “ could you wait I am waiting for a phone call.” So we waited about ten minutes and then he checks us in and says here is your room key if you room is t that way then check the other building. I am unsure where it is “ never seen the staff again. The rooms are very old and there are no options to watch tv . Like unless you log into your own account which we do not have any. It displays a river setting out back. But it was riddled with trash , broken beer bottles and such. Just not worth our money for sure ! Very disappointed
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Clayton

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We knew that we had selected a old motel property, so we did not expect a chain motel experience. However, one of the cooling/heating units put out no heat (it was chilly and rainy during our stay), even after I had to get the manager to come and fix it (it had tripped a breaker simply by being used!). Beds were clean and comfortable. Small refrigerator would freeze ANYTHING you put inside. No ice available, so we had to go buy ice /cooler to keep things cold but not frozen. We were not terribly messy, so the fact that there was no housekeeping apparent for two days was not a BIG deal, but it was noticed. Property conditions were horrible: broken appliances/etc. at rear of property so when you went to visit the creek area, it was very "junky". Large trash can outside entrance to the interior rooms was full the afternoon we arrived and STILL unemptied three days later. Weeds/cigarette butts/trash blowing around. Office staff seemed to be a family unit, but the younger members sat there on their devices doing nothing when there is PLENTY of cleaning needing to be done! Man I assume to be manager was pleasant but seemed like job/interactions were drudgery. On the positive side, grill and bar staff were GREAT! Food was good, but it only offers pub food, but that is fine. Wings and breaded mushrooms were really good! We would NOT stay here again..there are many choices of "motels" in Maggie Valley, so don't choose this one at ANY price.
3 nachten verbleven in april 2024

8/10 – Goed

Quincy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were clean and comfortable. Staff was friendly. The creek and fire pit in the back was really nice. Would stay again
2 nachten verbleven in april 2024

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was great and the onsite restaurant made dinners convenient. Location was excellent, near everything we wanted to see.
3 nachten verbleven in april 2024

10/10 – Uitstekend

brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place. second time here. clean, rooms are big, has a bar and food, which is conveniant
2 nachten verbleven in april 2024

8/10 – Goed

Kathy

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I liked the decor of the rooms to give that cabin feel...
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jay

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will stay again next year
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was awesome!!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Jessica

Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room felt like a cabin, not a hotel room - we were SO comfortable there. The river behind the hotel is gorgeous, too.
3 nachten verbleven in maart 2024

6/10 – Redelijk

Todd

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
This place is super cute, has every aspect of a "cabin on the river". Unfortunately, the walls are paper thin, rooms are small. Our mini-split made a horrendous squealing noise all night, which actual drowned out the room full of kids next door. Beautifully updated bathrooms, but the vent and light didn't work at all. All said, it was under $100 for a night and decent enough.
1 nacht verbleven in maart 2024

8/10 – Goed

Rebecca

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a nice place to stay. Stayed now several times.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
clean rooms. scenic view of creek.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

karina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Ashley

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk needs to do better with answering phones especially considering many out of towners likely coming in! It’s nerve racking making a huge trip to somewhere without any reassurance the place is even open when trying to contact for days.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Ashley

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My friend and I stayed here for a couple nights and in the few days advance going forward I tried to call through various hours within their business hours I got NO answers. I had to do chat on Expedia to adjust my stay as well as figure out if this place was even open! My bed had nasty little black specs in it. Throughout the stay no one was at the desk I found one person at the bar. If they’re going to the bar and still on working hours I believe you should at least have someway of finding out if someone called. I really hate to have to be so negative but I stressed that I had to drive 4 hours and find out if the place was even going to be there considering google claimed it was “permanently closed” and no one seemed to care about that being wrong either. Also there was hardly any way to have decent night light, the room was light not at all by any ceiling fan or light.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent!
2 nachten verbleven in maart 2024

8/10 – Goed

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pros- Comfortable beds, clean, friendly staff, fire pit by the creek with wood available. Cons- 2 of the windows couldn't be locked
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent! Highly reccomend
1 nacht verbleven in maart 2024

8/10 – Goed

Gerald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. The staff was very nice and always helpful. If you ever find yourself staying here, please try the Valley Tavern restaurant. The food is is wonderful.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Silvano

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great plce
4 nachten verbleven in maart 2024

8/10 – Goed

Gwen

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They charge you a $50 pet fee that you know nothing about until it shows up on your credit card bill.

10/10 – Uitstekend

rhonda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very nice .. we will be back
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Dylan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the place, staff and food. Other tenants upstairs were really loud every morning/day but other than that, very great place to stay
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Dale

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Darcie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Taylor

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of bugs, heater does not work, shower door is broken, and the tub is cracked. Very disappointing. We cut our trip short so we didn’t have to stay there another night. Truly disgusting.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Jay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was extremely helpful.Room very clean.Bed was excellent
2 nachten verbleven in februari 2024

8/10 – Goed

Gerald

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked that there is a restaurant on site and the staff are friendly! Our air-condition/ heat made a popping noise.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

alma

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Cristian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

michael

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Emma

1 nacht verbleven in februari 2024

8/10 – Goed

Jeanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice because there was plenty of parking, a very nice (Johnathon creek) behind it and it has its own restaurant plus there are plenty of restaurants and shops within walking distance. The price was also good for a two bedroom room.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Roseane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

8/10 – Goed

Irene

Positief: Netheid, personeel en service en comfort kamer
Ok
The front desk personnel was great but the room needed so repairs. The light switch cover was broke and the wiring was showing. The light fixture cover was missing. Exposing the bulb, also missing a bulb
2 nachten verbleven in januari 2024

6/10 – Redelijk

John

Reisde met huisdieren, Reisde met partner
Negatief: Voorzieningen
Close to everything on the main strip older little run down not everything in the room worked
2 nachten verbleven in januari 2024

6/10 – Redelijk

Jessica

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Just ok
It was ok, the music from the bar is very loud and you can hear it in your rooms, we were on the second floor and they have no lights on the walkway or on the stairs so it was very dangerous going down the stairs in the dark, the office staff were not very friendly. The looks from outside were nice and the location is nice These pictures are the walkway/stairs at 7am so it’s not like we were going anywhere too early, however if someone had an emergency its not safe
Walkway at 7am, this is a safety hazard
Stairs at 7am, you can’t se where you are going
3 nachten verbleven in januari 2024

10/10 – Uitstekend

robert

Positief: Voorzieningen
Heat did not work so they changed rooms for me
2 nachten verbleven in januari 2024

6/10 – Redelijk

Danielle

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Jonathan

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid this place
Checked in for 2 rooms Hallway was freezing upon entry. Heat did not work in either room. None of the outlets in the one of rooms worked. Got moved to another room and it was never cleaned, unmade bed and trash everywhere. They wanted to move me to another room, and I instead asked for a refund. They refused. I left and stayed at another hotel.
1 nacht verbleven in januari 2024
Reactie van MP op 26 jan 2024
Sorry to hear that, we will be addressing your concerns! we made sure you got your refund back that day.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Aracely

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024