Een buitenzwembad, parasols voor strand/zwembad

Beoordelingen van Preskil Island Resort

4 out of 5
Preskil Island Resort
Coastal Road, Pointe Jerome, Mahebourg, Grand Port District

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 53 van 120 beoordelingen" "
Gastenscore: 8 - Goed. 43 van 120 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 120 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 120 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 120 beoordelingen" "

9,0/10

Netheid

8,4/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Aurélie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super nice place, not a big hotel but great resort. service at the reception is so great (specially Juliana).
1 nacht verbleven in april 2024
Reactie van Prashant op 30 apr 2024
Dear Aurélie,Thank you for sharing your feedback regarding your recent stay at Preskil Island Resort. We are delighted to hear that you had a wonderful experience and that you found our resort to be a great place to stay.We greatly appreciate your kind words regarding our reception service, especially regarding Juliana. Providing exceptional service to our guests is always our top priority, and we are thrilled to hear that Juliana and the rest of our team made a positive impression on you during your stay.Your feedback is invaluable to us as we strive to continuously improve and provide memorable experiences for all our guests. We look forward to welcoming you back to Preskil Island Resort in the future and ensuring that your next stay is just as enjoyable.Warm regards,The Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juni 2019
Reactie van Preskil Team op 18 jun 2019
Dear Guest, Thank you for rating us. Looking forward to welcoming you soon at Preskil Island. Best regards,

10/10 – Uitstekend

Nicole

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing stay at Preskil and we had a lovely sea view where we could also see the pool. The bathroom was amazing with double sinks, powerful shower and a lot of space. The bed was massive and very comfy. The room was spacious and I loved the decor and aesthetics. Staff were lovely and we enjoyed the water skiing that was included. We also received a beach bag on arrival which was a lovely touch.
4 nachten verbleven in april 2024
Reactie van Prashant op 7 mei 2024
Dear Nicole,Thank you for sharing your wonderful experience at Preskil Island Resort! We are thrilled to hear that you had an amazing stay and that you enjoyed the stunning sea view from your room, along with the sight of our inviting pool.It's delightful to know that you found your accommodations to be spacious and comfortable, with a bathroom equipped with luxurious amenities. We're pleased that you appreciated the thoughtful touches, such as the beach bag provided upon arrival.We're also glad to hear that you enjoyed the water skiing and that our staff contributed to making your stay memorable with their warmth and hospitality.Thank you for choosing Preskil Island Resort, and we look forward to welcoming you back for another fantastic stay in the future.Best regards,The Management

10/10 – Uitstekend

Jimmy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres belle hôtel plage magnifique la restauration et le petit déjeuner rien a dire on mange tres bien et de toute sorte de repas des pays voisins
3 nachten verbleven in april 2024
Reactie van Prashant op 30 apr 2024
Cher Jimmy,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive au Preskil Island Resort.Nous nous efforçons continuellement de fournir un service exceptionnel et des expériences mémorables à tous nos clients, et nous sommes ravis que nous ayons réussi à répondre à vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau au Preskil Island Resort lors de votre prochain séjour à Maurice. Bien cordialement,Le Management

8/10 – Goed

Richard Frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exellect place. Only complaint is that the Rendezvous bar staff seemed always miserable.
5 nachten verbleven in april 2024
Reactie van Prashant op 30 apr 2024
Dear Richard,Thank you for taking the time to share your feedback following your recent visit to Preskil Island Resort. We are pleased to hear that you found our resort to be excellent overall.Providing friendly and attentive service is paramount to us, and we regret any lapses in this regard.Rest assured, we will address your concerns with our team to ensure that all guests receive the warm and welcoming service they deserve.We appreciate your patronage and hope to have the opportunity to welcome you back to Preskil Island Resort in the future for an even more enjoyable experience.Warm regards,The Management

2/10 – Ontzettend slecht

Prissilla

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Horrible customer service Keycard didn’t work several times throughout the day & it was never fixed as promised. Food at the Breakfast buffet was cold - baked beans, sausages Simple club sandwich took 45 mins. Requested for a scale to weigh suitcase but it only arrived as I was leaving the hotel which was 3 hours after my request. Requested for someone to assist me with my suitcase at the time of check out but no one turned up.
3 nachten verbleven in april 2024
Reactie van Prashant op 30 apr 2024
Dear Prissilla,Thank you for taking the time to share your feedback regarding your recent experience at Preskil Island Resort. This is certainly not reflective of the high standards we strive to maintain at Preskil Island Resort, and we will address this issue with our team to ensure it does not recur in the future.We truly value your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,The Management

10/10 – Uitstekend

alessandro, firenze

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastico Resort. Camere meravigliose, arredate con estremo gusto, molto ampie e pulite e assolutamente confortevoli. Personale attento, molto cordiale e disponibile, passa ogni giorno in camera a chiedere se tutto va bene o se serve qualcosa. Un ringraziamento particolare a Deepak Nyeek che parlando molto bene la lingua italiana si rende disponibile a offrire la propria assistenza per ogni eventuale necessità. Spiaggia ampia e ottimamente attrezzata. La spiaggia si estende su tutto il resort per cui si trovano sempre posti disponibili sia nelle zone più frequentate che in quelle più tranquille. Ottimamente dotato il centro nautico ed il diving, con personale e istruttori preparati e attrezzature curate. Il mare molto bello e con una piccola barriera corallina a pochi metri dalla riva. Unico neo, la fascia di mare in sicurezza delimitata da boe è troppo ristretta per cui se si vuole nuotare o fare snorkeling è necessario oltrepassare le boe adottando un minimo di cautela considerato che possono passare delle barche. Da segnalare che il livello della ristorazione non è però all’altezza dell’eccellenza del Resort. I piatti al buffet sono troppo ripetitivi e intrugliati, spesso vengono riproposti, con intingoli vari, avanzi del giorno precedente. Il servizio dei camerieri ai tavoli è molto lento e si finisce per ricevere le bevande in fase avanzata del pasto. Buoni i cocktails. Servizio taxi ottimo con area di sosta proprio di fronte alla struttura. Complessivamente un Resort
7 nachten verbleven in maart 2024
Reactie van Prashant op 30 apr 2024
Dear Alessandro,Thank you for choosing Preskil Island Resort for your recent stay and for taking the time to share your wonderful feedback. We are thrilled to hear that you had a fantastic experience with us and that you enjoyed our beautiful rooms, attentive staff, and well-equipped beach.We greatly appreciate your kind words regarding Deepak Nyeek and our team's efforts to ensure your comfort and satisfaction during your stay. Providing personalized and attentive service is at the heart of what we do, and we are delighted that it made a positive impact on your experience.Your feedback regarding our nautical and diving center is much appreciated. We are committed to providing our guests with exceptional recreational experiences, and we are pleased to hear that you enjoyed exploring the beautiful sea and coral reef.We have taken note of your comments regarding the dining experience. Your feedback is invaluable as we continuously strive to improve our culinary offerings and service standards.Thank you once again for your glowing review, and we hope to have the pleasure of welcoming you back to Preskil Island Resort for another memorable stay in the future.Warm regards,The Management

10/10 – Uitstekend

Krishnamoortee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sublime
Reactie van Prashant op 28 mrt 2024
Cher Krishnamoortee,Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis sur votre séjour au Preskil Island Resort. Nous sommes ravis de lire que vous avez trouvé votre expérience sublime. Votre satisfaction est notre plus grande récompense et nous sommes honorés d'avoir pu contribuer à rendre votre séjour mémorable.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt au Preskil Island Resort.Cordialement,Le Management

2/10 – Ontzettend slecht

Prissilla

Customer service was beyond poor. The key to the room did not work, went to reception 3 times to sort out the issue but they could not help, I had to leave the sliding unlocked to get out of the room. I was told to call “0” for room service but tried for 10 mins and not answer, I had to walk over to order my food Breakfast buffet had iced cold bake beans & sausages Requested a scale at 1.30pm to weigh my suitcases but someone came around at 4pm as I was checking out. Requested for someone to take my suitcases to reception before checking out but no one turned up and I had to drag the suitcases Myself as the taxi was waiting. Great resort but the worse customer service
2 nachten verbleven in maart 2024
Reactie van Prashant op 18 mrt 2024
Dear Prissilla,We apologize for the disappointment you experienced during your recent stay with us. It is truly disheartening to hear about the issues you encountered with our customer service, and we deeply regret any inconvenience caused.Your feedback is incredibly valuable to us, and we assure you that we are taking immediate steps to address the issues you have raised. We are committed to providing our guests with exceptional service, and we will be reviewing our procedures to ensure that such incidents do not recur.We hope that you will consider giving us another chance in the future. We would welcome the opportunity to regain your trust and provide you with the outstanding experience that you deserve.Your satisfaction is our top priority, and we are committed to making things right.Warm regards,The Management

6/10 – Redelijk

Simone

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food at the resort is not the best and the rooms have an ant problem so don’t leave any food or drinks open.
6 nachten verbleven in februari 2024
Reactie van Prashant op 13 mrt 2024
Dear Simone,Thank you for sharing your feedback about your recent stay at Preskil Island Resort. We appreciate you taking the time to provide us with your comments.We apologize for any inconvenience caused by the food not meeting your expectations. Your feedback regarding the quality of our culinary offerings is important to us, and we will review it with our culinary team to ensure that we are continuously improving.Rest assured, we take matters like these seriously, and we will work diligently to address and resolve the issue to prevent any future occurrences.Thank you once again for sharing your feedback with us. We hope to have the opportunity to welcome you back to Preskil Island Resort in the future for a more enjoyable experience.Best regards,The Management

10/10 – Uitstekend

Konrad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfekter Urlaub wir kommen wieder
6 nachten verbleven in februari 2024
Reactie van Prashant op 13 mrt 2024
Dear Konrad,Thank you for choosing Preskil Island Resort for your vacation and for taking the time to share your experience with us. We are thrilled to hear that you had a perfect vacation with us.Your satisfaction is our top priority, and we are delighted that you enjoyed your time at our resort. We appreciate your kind words and are grateful for your recommendation.We look forward to welcoming you back to Preskil Island Resort for another wonderful stay in the future.Warm regards,The Management

10/10 – Uitstekend

Michael, Lichfield

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Preskil is set on its own island surrounded by turquoise seas. The hotel is well appointed and friendly. The food in its top restaurant 1810 is fabulous and its setting looking out onto the sea is awesome.
1 nacht verbleven in februari 2024
Reactie van Prashant op 20 feb 2024
Dear Michael,Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your stay at Preskil, especially the stunning setting surrounded by turquoise seas.We appreciate your kind words about the well-appointed hotel and the friendly atmosphere. It's fantastic to know that you found the food in our top restaurant, 1810, fabulous, and enjoyed the awesome setting overlooking the sea.Your positive feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back for another wonderful experience.Warm regards,The Management

8/10 – Goed

Elsa

3 nachten verbleven in februari 2024
Reactie van Prashant op 22 mrt 2024
Dear Elsa,Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.Best regards, The Management

10/10 – Uitstekend

Aurélie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super merci a linda au barman et au kids club C'était super
3 nachten verbleven in februari 2024
Reactie van Prashant op 20 feb 2024
Chère Aurélie,Nous sommes ravis d'apprendre que vous avez passé un excellent séjour chez nous, et nous tenons à vous remercier pour votre évaluation positive de 5 sur 5 Linda, le barman, et l'équipe du Kids Club seront enchantés d'apprendre que vous avez apprécié leur service. Nous sommes ravis que leur contribution ait contribué à rendre votre séjour mémorable.Merci encore pour votre retour positif, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.Cordialement,Le Management

10/10 – Uitstekend

jesus, Waukegan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the ocean view from the jr suite.
1 nacht verbleven in januari 2024
Reactie van Prashant op 13 feb 2024
Dear Jesus,Thank you for sharing your positive feedback! We are thrilled to receive your perfect rating and to hear that you loved the ocean view from the junior suite.Providing our guests with memorable experiences and breathtaking views is our goal, and we are delighted that we could contribute to your enjoyment.We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Best regards,The Management

10/10 – Uitstekend

Cornelia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir hatten eine Junior-Suite mit Blick auf das Meer!!!! Würden wir immer wieder buchen! Check in noch vor der angegebenen Zeit möglich! Des Weiteren wurde unser Flug um 15 h nach hinten verschoben, so dass man uns sofort mit einem späteren Check Out ( allerdings gegen Gebühr) sehr geholfen hat!!!! Das war ganz toll! Essen in der Poolbar war hervorragend und es sind auch Getränke in der Minibar vorhanden ( allerdings auch Gebühr) , das ist aber i.o. Fazit: Wir würden jederzeit wieder kommen!!!!
Reactie van Prashant op 13 feb 2024
Dear Cornelia,Thank you for taking the time to share your outstanding experience with us! We are delighted to receive your perfect rating and to hear that you enjoyed your stay in the junior suite with a sea view.It's fantastic to know that our team accommodated your needs with an early check-in and assisted with a later check-out, making your experience truly great. We appreciate your understanding of the fee associated with the extended check-out.We're thrilled that you found the food in the pool bar excellent and that you were pleased with the minibar offerings. Your positive feedback is truly appreciated.Thank you for considering a return visit, and we look forward to welcoming you back whenever you choose to return. Best regards,The Management

6/10 – Redelijk

ANGELIQUE YVETTE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in januari 2024
Reactie van Prashant op 13 feb 2024
Dear Angelique,Thank you for sharing your feedback with us. We value all guest reviews, and we are interested in learning more about your experience to better understand how we can improve.If there are specific details or concerns you would like to share, please feel free to provide more information. We are committed to addressing any issues and making necessary improvements to enhance our guests' experiences.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide a more positive experience in the future.Best regards,The Management

8/10 – Goed

Hakan

3 nachten verbleven in januari 2024
Reactie van Prashant op 20 feb 2024
Dear Hakan, Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the futureWarm regards, The Management

10/10 – Uitstekend

Melvyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Should be 5 star
It was like a 5 star hotel Lovely room with great views and an enormous bed. Wonderful setting and staff were very friendly and helpful. Gluten free food was hard to identify and would benefit from better labelling. Entertainment was average.resort would benefit from a mini golf circuit.another recommendation would be a small library Departure lounge shower was cold and very little soap. Overall it was a great holiday in a beautiful location .
11 nachten verbleven in december 2023
Reactie van Prashant op 13 feb 2024
Dear Melvyn,Thank you for taking the time to share your fantastic experience with us! We are thrilled to receive your perfect rating and to know that you felt our hotel should be a 5-star destination.It's wonderful to hear that you enjoyed the lovely room with great views and an enormous bed. We are delighted that the setting and our friendly and helpful staff contributed to a memorable stay.We appreciate your feedback regarding gluten-free food labeling and will certainly take this into consideration for improvement. Your suggestion for a mini-golf circuit and a small library is noted, and we will explore the possibilities of enhancing our amenities.Thank you once again for your valuable feedback, and we hope to welcome you back for another great holiday in the future.Best regards,The Management

10/10 – Uitstekend

Aurélie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super on recommande
3 nachten verbleven in december 2023
Reactie van Prashant op 13 feb 2024
Chère Aurélie,Un grand merci d'avoir pris le temps de partager votre avis positif sur votre séjour! Nous sommes ravis d'apprendre que vous avez passé un super moment chez nous et que vous recommandez notre établissement.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Bien cordialement,Le Management

8/10 – Goed

Sussan

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Nice place. beach is good. food at unfortunately was a let down..lacked variety and options.
7 nachten verbleven in december 2023
Reactie van Prashant op 13 feb 2024
Dear Sussan,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your positive comments about the nice place and good beach.We regret to learn that the food did not meet your expectations, and we apologize for any disappointment caused by the lack of variety and options. Your feedback is important to us, and we will review our culinary offerings to ensure a more satisfying dining experience for our guests.We value your input, and it helps us in our ongoing efforts to improve our services.We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Best regards,The Management

10/10 – Uitstekend

Bernard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Malgré quelques petits soucis au démarrage mais qui ont été pris en charge rapidement par le personnel nous avons passé un agréable séjour. Elle est disponible d'une grande amabilité
11 nachten verbleven in november 2023
Reactie van Prashant op 8 jan 2024
Cher Bernard,Nous vous remercions d'avoir partagé votre expérience parmi nous. Nous sommes ravis d'apprendre que malgré quelques problèmes initiaux, notre personnel a pu rapidement y remédier et que vous avez passé un séjour agréable. Votre appréciation pour la disponibilité et l'amabilité de notre équipe nous va droit au cœur.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour encore plus satisfaisant.Bien cordialement,

6/10 – Redelijk

Sabrina

Negatief: Personeel en service
I didn’t expect so much noise from the bar until late at night, neither did I expect the low food quality. Some of the staff was very friendly (boat house & pool), others very ignorant (reception and restaurant). In addition, I don’t think it is appropriate that one of their reception staff sends me a private whatsapp after departure. I did not ask to be contacted by and I don’t think it is conform to any data protection procedure to take guests phone numbers out of their booking system.
1 nacht verbleven in december 2023
Reactie van Prashant op 8 jan 2024
Dear Sabrina,Thank you for sharing your candid feedback following your recent stay. We sincerely apologize for the inconveniences you encountered, especially regarding the noise from the bar and the discrepancies in service quality. Your comments about the friendliness of certain staff members versus others are noted, and we will address this internally to ensure a consistent and positive guest experience.Regarding the private message, we deeply regret any discomfort caused. Rest assured, guest privacy is of utmost importance to us, and we'll thoroughly investigate this matter to uphold our data protection procedures.We appreciate your insights as they help us improve. Should you reconsider staying with us, we'd love the opportunity to showcase the improvements made.Warm regards,The Management

10/10 – Uitstekend

Romain

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Prashant op 8 jan 2024
Greetings,Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.Warm regards, The Management

10/10 – Uitstekend

yves

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Prashant op 27 nov 2023
Greetings,Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.Warm regards, The Management

8/10 – Goed

Thiemo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ein relativ großes Resort. Waren die letzten zwei Nächte des Urlaubs dort wegen der Flughafennähe. Lage ist super direkt am Meer. Ohne Essen gebucht. Haben ein mal im a la Carte Restaurant gegessen. Überteuert und verbesserungswürdig.
2 nachten verbleven in september 2023
Reactie van Prashant op 7 nov 2023
Dear Thiemo, Thank you for sharing your feedback about your stay at our resort. We appreciate your comments.We're glad you enjoyed the location by the sea and found the proximity to the airport convenient. However, we're sorry to hear that you found the a la carte restaurant overpriced and in need of improvement. Your feedback is valuable to us, and we'll take it into consideration as we work to enhance our services.We hope that you had an overall pleasant stay with us and that you enjoyed your time in Mauritius. Thank you for choosing our resort for the final two nights of your holiday, and we hope you had safe and comfortable travels back home.Best regards,The Management

6/10 – Redelijk

Rebecca

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Prashant op 23 okt 2023
Greetings,Thank you for sharing your fantastic review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bel endroit mais mitigée
Hôtel très bien équipé et très bien décoré , les espaces communs sont vraiment magnifiques , le parc et l’hôtel sont immense Malheureusement j’ai trouvé que le côté trop grand perd en charme : pas de personnalisation du client, beaucoup de monde et d’enfants avant cela nous avions passé 4 jours au C Mauritius beaucoup plus petit et familial et j’ai préféré car nous nous sentions comme à la maison , les animateurs se rappelaient de nous, étaient aux petits soins, se préoccupaient de nous. Ici au Preskil tous les extras sont chers , le restau « gastronomique » à la carte est très cher : 70€ pour deux alors que nous n’avons pas pris de vin ni de dessert …. Si on perds une bouteille d’eau dans la chambre ça nous coûte 250 RS, si on ne rends pas la carte de la serviette de bain (il faut donc s’assurer le dernier jour de rendre la serviette de bain à la consciergerie qui va , elle, nous rendre la carte) c’est 500RS par carte perdue et j’en passe !!! On sens qu’ils sont vraiment là pour se faire du fric sur les touristes Dommage car l’hôtel est très beau et bien situé sur une presqu’île
1 nacht verbleven in september 2023
Reactie van Prashant op 29 okt 2023
Cher Monsieur/Madame,Nous vous remercions d'avoir partagé vos impressions sur votre séjour dans notre établissement. Nous sommes ravis que vous ayez apprécié la beauté de notre hôtel, ses équipements, et sa décoration. Les espaces communs et le vaste parc contribuent sans aucun doute à créer une ambiance magnifique.Nous regrettons que certains aspects aient affecté votre expérience. Nous espérons que malgré ces inconvénients, vous avez pu profiter de la beauté de notre hôtel et de son emplacement. Vos commentaires sont précieux, et nous espérons que vous nous donnerez une autre opportunité de vous offrir une expérience plus satisfaisante à l'avenir.Cordialement,Le Management

8/10 – Goed

Dominic

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Prashant op 11 okt 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us.We hope to welcome you soon once again for the same experience ! Warm regards, The Management

2/10 – Ontzettend slecht

Maxandre

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Premier jour où nous arrivons nous voyons la propreté qui laisse vachement a désirer (poils pubien dans les toilettes, cheveux, serpillière pas faite, vitre DEGUEULASSE…) le soir un lézard dans la chambre, nous sommes dans un pays tropical donc pas de problème nous avons rien dis. Deuxième nuit, je m’apprête à faire un bain que vois-je dans ma baignoire un lézard encore… Cela commence à faire beaucoup, nous allons donc nous plaindre à la réception qui nous dise que le ménage est fait tout les jours que ce n’est pas de leur faute. Je me plains du ménage qui n’est pas fait correctement car pour eux le ménage c’est changer les draps et passer un coup de balais rien de plus. Troisième nuit, la cerise sur le gâteau UN CANCRELAT (gros cafard) c’était la bête de trop. Je demande à voir la responsable Linda auxquelles je demande un remboursement de mes 3 nuits qui me sont bien évidemment accordé. Elle nous offre également 2 repas. Tout le monde semble être satisfait… ou presque ! Nous sommes à 3 jours de la fin de nos vacances, un matin je me réveil à côté de mon lit je m’aperçois qu’il y a un CAFARD!!!!!! J’envoie un message à Linda avec la photo du cafard, elle passe dans la chambre prend la bête en photo et repars en me disant que quelqu’un passera pour faire le ménage, chose qui est normal. Je vais donc de nouveaux à la réception demandant un geste et la responsable ce permet de nous dire que la bête que je lui ai envoyer en photo n’est pas là même que sur ma photo !
1 nacht verbleven in augustus 2023
Reactie van La Direction op 1 sep 2023
Cher Maxandre, Nous tenons tout d'abord à vous remercier d'avoir choisi notre établissement pour votre séjour dans notre magnifique île tropicale. Nous comprenons que votre expérience récente avec nous ait pu être source de préoccupations, et nous nous excusons pour les désagréments que vous avez rencontrés.Il est vrai que notre environnement tropical peut parfois accueillir de diverses créatures, telles que des lézards et des insectes. Cependant, nous comprenons parfaitement que ces rencontres inattendues puissent surprendre nos clients.En ce qui concerne les problèmes de propreté que vous avez mentionnés, nous partageons vos préoccupations et nous en avons discuté avec notre équipe de nettoyage pour nous assurer que de telles situations ne se reproduisent pas à l'avenir. Nous sommes désolés que notre niveau de service n'ait pas été à la hauteur de vos attentes.Nous tenons à vous informer que vous avez reçu un remboursement pour les désagréments que vous avez rencontrés pendant votre séjour. Nous espérons que cela a contribué à atténuer les inconvénients que vous avez subis.Nous sommes constamment déterminés à améliorer la qualité de notre service, et vos commentaires sont précieux à cet égard. Nous espérons que vous avez pu profiter pleinement de votre séjour malgré ces problèmes, et nous serions ravis de vous accueillir à nouveau dans le futur pour vous offrir une expérience bien plus agréable.Cordialement,

8/10 – Goed

ambulance

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
cadre agréable mais mangrove pas trop loin
3 nachten verbleven in juli 2023
Reactie van La Direction op 4 aug 2023
Cher Ambulance, Nous vous remercions sincèrement d'avoir choisi notre établissement pour votre séjour et d'avoir pris le temps de partager vos impressions.Nous sommes heureux de savoir que vous avez apprécié notre cadre agréable. Notre établissement est situé dans un environnement naturel magnifique, entouré de paysages pittoresques qui offrent une atmosphère paisible et relaxante à nos clients.Concernant la proximité de la mangrove, nous comprenons que cela peut susciter des préoccupations. La mangrove est un écosystème important pour la biodiversité et la préservation de l'environnement, et nous nous efforçons de coexister harmonieusement avec la nature environnante.Nous prenons toutes les mesures nécessaires pour protéger la mangrove et contribuer à la préservation de cet habitat naturel.Nous espérons que votre séjour a été agréable malgré cette proximité, et nous vous remercions encore d'avoir choisi notre établissement.Si vous décidez de revenir, nous serions ravis de vous accueillir à nouveau pour une autre expérience paisible et agréable dans notre cadre enchanteur.Cordialement,

8/10 – Goed

John

2 nachten verbleven in juli 2023
Reactie van The Management op 16 aug 2023
Dear John, Thank you for taking the time rating us on Expedia. Thank you for choosing our establishment for your stay. Your insights are important, and we hope to have the opportunity to serve you better in the future.Best regards,

6/10 – Redelijk

Glen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property but very expensive meal plan Breakfast ok but cost of dinners on plan exorbitant and when they quote you think it’s in Mauritius currency so cheap but it’s actually in euros .Other than that nice pool and beach and bus stops out the front .
1 nacht verbleven in juli 2023
Reactie van The Management op 24 jul 2023
Dear Glen, Thank you for taking the time to share your feedback about your recent stay at our property. We are pleased to hear that you enjoyed the nice pool, beach, and the convenience of bus stops located out the front of the hotel.However, we apologize for any disappointment you experienced with the cost of the dinner meal plan. We understand the importance of offering reasonable and transparent pricing to our guests, and we regret that there was a misunderstanding regarding the currency quoted. Your feedback is valuable to us, and we will review our pricing information to ensure that it is clear and accurately reflects the currency being used.We appreciate your understanding and feedback about the meal plan, and we will use this information to make necessary improvements to our offerings to better meet our guests' expectations.We would be honored to have the opportunity to welcome you back in the future, and we look forward to providing you with an even better experience.Warm regards,

10/10 – Uitstekend

Khevan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
After all the hotels that My Wife and I visited. This one was simply the best. It was our first holiday with our 4 month old baby boy. We had a wonderful time. The service was simply top class. All the staffs being so kind and professional. Would highly recommend this hotel and we will surely visit again soon. Khevan Kawal
2 nachten verbleven in juni 2023
Reactie van The Management op 17 jul 2023
Dear Khevan Kawal,Thank you for your wonderful feedback and for choosing our hotel for your first holiday with your 4-month-old baby boy. We are thrilled to hear that your stay with us was the best among all the hotels you have visited.We appreciate your kind words about our top-class service and the professionalism and kindness of our staff. Providing exceptional service and creating memorable experiences for our guests is our utmost priority, and we are delighted that we were able to exceed your expectations.Thank you for recommending our hotel, and we would be honored to welcome you back for another memorable stay in the near future. Best regards,

8/10 – Goed

Christophe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in mei 2023
Reactie van The Management op 7 jun 2023
Dear Christophe, Thank you for taking the time rating us. It would be a pleasure to welcome you back in the future and provide you with an even more delightful experience.Best regards,

8/10 – Goed

Razina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in april 2023
Reactie van The Management op 18 mei 2023
Dear Razina, Thank you for taking the time rating us. We look forward to welcoming you back for another exceptional experience.Warm regards,

8/10 – Goed

Stefanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nettes Personal, tolle Lage, schöne Zimmer
15 nachten verbleven in april 2023
Reactie van The Management op 17 mei 2023
Dear Stefanie, Thank you for sharing your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a pleasant experience and found our staff to be friendly and helpful. We are also delighted that you enjoyed our great location and found our rooms to be comfortable.Your kind words are truly appreciated, and we will share them with our team. We strive to provide exceptional service and a memorable stay for all our guests, and it is gratifying to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

4/10 – Matig

subha

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Like- The location of the hotel is excellent. Very beautiful surroundings and very near to the airport. Dislike- We could write pages on this but to sum up "it's a very beautiful hotel but very poorly managed. The people responsible for the administration of the hotel are confused and lacks coordination between them".
Reactie van The Management op 17 mei 2023
Dear Subha, Thank you for sharing your feedback on your recent stay at our hotel. We are glad to hear that you appreciated the excellent location of our property and the beautiful surroundings. Being close to the airport is indeed a convenient feature for many of our guests.However, we apologize for any inconveniences you experienced during your stay. We take your comments seriously and understand the importance of effective management and coordination. We will address these concerns internally to ensure that our administrative team works together efficiently and provides a seamless experience for our guests.Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Best regards,

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2023
Reactie van The Management op 17 mei 2023
Dear Guest, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 – Uitstekend

Anna Frey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in maart 2023
Reactie van The Management op 17 mei 2023
Dear Anna Frey, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 – Uitstekend

Chantal

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023
Reactie van The Management op 17 mei 2023
Dear Chantal, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

8/10 – Goed

Famara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2023
Reactie van The Management op 17 mei 2023
Dear Famara, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

8/10 – Goed

fa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van The Management op 17 mei 2023
Dear Fa, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

8/10 – Goed

Sandra

3 nachten verbleven in maart 2023
Reactie van The Management op 17 mei 2023
Dear Sandra, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 – Uitstekend

Emilie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'amabilité du personnel ! La petite attention de la direction vu qu'il y avait une fête privative dans un des restaurants de l'hôtel. La chambre absolument magnifique avec la vue sur l'océan. La plage de l'hôtel qui est sublime ...
1 nacht verbleven in maart 2023
Reactie van L’équipe de direction op 17 mei 2023
Chere Emilie, Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience suite à votre séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et que vous avez été satisfait de plusieurs aspects de notre établissement.Nous sommes heureux de savoir que vous avez été touché par l'amabilité de notre personnel. Nous attachons une grande importance à offrir un service chaleureux et attentionné à nos clients.Nous sommes également ravis que vous ayez apprécié la petite attention de la direction lors de la fête privative dans l'un de nos restaurants. Nous nous efforçons de créer des moments spéciaux et mémorables pour nos clients.De plus, nous sommes enchantés d'apprendre que vous avez trouvé votre chambre magnifique avec sa vue sur l'océan. Nous mettons tout en œuvre pour offrir un hébergement de qualité et des vues exceptionnelles pour que nos clients puissent profiter pleinement de leur séjour.Enfin, nous sommes ravis que la plage de notre hôtel ait répondu à vos attentes et que vous l'ayez trouvée sublime. Nous sommes chanceux d'être situés dans un endroit aussi pittoresque et nous sommes heureux que vous ayez pu en profiter pleinement.Nous vous remercions pour votre aimable commentaire et nous espérons vous accueillir à nouveau dans notre établissement pour une expérience tout aussi agréable à l'avenir.Cordialement,

10/10 – Uitstekend

ELISABETH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van The Management op 17 mei 2023
Dear Elisabeth, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

4/10 – Matig

Marlena

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Die Anlage ist sehr stilvoll eingerichtet, die Mitarbeiter waren sehr nett, die Nähe zum Flughafen ist sehr praktisch. Das Frühstück als auch das Abendessen im Buffetrestaurant war einseitig und für den Preis absolut nicht gerechtfertigt.
6 nachten verbleven in februari 2023
Reactie van The Management op 17 mei 2023
Dear Marlena, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our facility stylish and our staff to be friendly and accommodating. Being conveniently located near the airport is indeed a benefit for many of our guests.However, we apologize for any disappointment you experienced with the breakfast and dinner offerings in our buffet restaurant. We appreciate your feedback and will review the menu options and pricing to ensure that they are aligned with our guests' expectations and provide good value.Your comments are important to us as they help us improve our services and offerings. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced dining experience.Best regards,

8/10 – Goed

Nikola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Krásny rezort
Krásny hotel, mali sme vynikajúci výhľad na plaz a výbornú izbu, služby vyborne, 2x denne cistenie, ranajky priemerne, ostatne služby predrazene
3 nachten verbleven in februari 2023
Reactie van The Management op 17 mei 2023
Dear Nikola, Thank you for your kind feedback regarding your recent stay at our beautiful hotel. We are delighted to hear that you enjoyed the excellent view of the beach and found your room to be excellent as well. We take pride in providing excellent services, and it is wonderful to know that our efforts were appreciated.We apologize if the breakfast did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we strive to continuously improve our offerings.Regarding other services, we understand your concern about the pricing. We regularly review our pricing structure to ensure it is fair and in line with the value we provide. We appreciate your feedback and will take it into account during our evaluations.Thank you again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Best regards,

10/10 – Uitstekend

Karin

4 nachten verbleven in februari 2023
Reactie van The Management op 17 mei 2023
Dear Karin, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 – Uitstekend

Damien

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2023
Reactie van The Management op 17 mei 2023
Dear Damien, Thank you for taking the time rating us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,