Een binnenzwembad, 2 buitenzwembaden, ligstoelen bij het zwembad
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Beoordelingen van Side Crown Serenity

Side Crown Serenity
Sancak Mah.47.Sok.27.Cadde, 1/1, Manavgat, Antalya Region

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 3 van 33 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 33 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 33 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 33 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 33 beoordelingen" "

5,6/10

Netheid

5,6/10

Personeel en service

5,0/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Halit Emre

5 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Außer das die Zimmer anständig sauber gemacht wurden war alles miserabel, es warten versteckte Kosten fallen wie z.b w-lan kostet im Zimmer 1€ Pro Tag Mann hat nur in der Lobby kostenfreies w-lan was aber kaum Empfang hat. Ab 24.00 Uhr bis morgens 10.00 Uhr kosten die Getränke es war mehr ein all you can Drink als all inklusive. das Mittag essen und Abend essen war fast immer das gleiche 7 Tage lang. Zum Frühstück bekommt man nicht mal Mineralwasser weil die Bar noch nicht geöffnet ist. Als wir die Managerin über diese ganzen Vorfälle angesprochen haben sagt sie uns über die zusätzlichen Kosten wurde eigentlich Expedia und co. Informiert. Nie wieder crown Kette.
7 nachten verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Hotellet var normalt . Personalen var trevliga och hjälpsamma oc maten var normalt . Enda hotellets negativa var den hade inte sin egen sterand och man måste pråmenera eller ta minibussar
1 nacht verbleven in mei 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
1 nacht verbleven in mei 2019

6/10 – Redelijk

Tore

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid
Vaskedama stjal barnetøy vi kjøpt två dager på rad, helt oakseptabelt til trots at vi fikk det igjen...
14 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Es war alles 😊 Personal freundlich und nett Essen war sehr gut
7 nachten verbleven in april 2019

6/10 – Redelijk

Dome, Lt

Negatief: Staat van de accommodatie en faciliteiten
Old and moldy , needs renovation
We've been placed in 2 store apartment with bedroom and shower room upstairs. Top rooms were moldy and peeled paint from walls and ceilings. Had to move out to other room next day. We was staying 2 weeks Sewage smell in ground floor Hallways. 3 star max , I can't understand how come they getting 5*??? Food was nice. But it's Turkey, that's what we was expecting.
14 nachten verbleven in augustus 2018
Reactie van Side Crown Group op 6 sep 2018
Dear Guest , First of all we would like to thank you for taking time and making a review regarding your stay . We will take your notes to consideration . Kind regards .

2/10 – Ontzettend slecht

bilge, århus

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ingen service
Vores aircon virkede ikke og de vil ikke lave det. Dårlig mad og meget lang kø ved alt. Pomfritter skal man vente ca 8-10 min på og vil du have pizza er det 15-20 min osv. Dårlige værelser. For få personale og dem der er der gider ikke at hjælpe med noget. Absolut ikke 5 stjerner værd højs 3.
5 nachten verbleven in juli 2018

8/10 – Goed

Sajjad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2018

2/10 – Ontzettend slecht

Mehmet

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Berbat
Lobide karşılama yok. Otele gidiyorsunuz muhatap olabileceğiniz kimse yok mini barlar günlük doldurulmuyor kat görevleri oda temizliğine yetişemiyor öğlen ve akşam yemekleri çok kötü aşçılara soru sorduğumuzda bir tek dayak yemediniz kalıyor lobide bulunan mini barda çalışan görevliler Çok kalitesiz
4 nachten verbleven in juni 2018

10/10 – Uitstekend

Orkun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018

4/10 – Matig

Murat

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Tavsiye etmiyorum.
Otel genel olarak fena değil. Dar alanda olması dezavantaj. Yürüyüş falan yapacağınız yer yok. Yemekler idare eder. İki eleştirim oldu: 1. Havuzda pislik vardı !!!(müşteri kabahati aslında) 2. Plaj restoran bölümünde personel gayet rahat küfürlü konuşuyordu. Resepsiyon ve lobi bar personeli çok ilgiliydi. Başka çalışanla tanışmadık zaten. Oda güzeldi.temizlik iyiydi. Küvet yoktu (herkesin tercihi farklı olabilir) , havlu terlik bulunmadığı söylendi. Ancak bir daha gitmeyi düşünmüyorum.
2 nachten verbleven in juni 2018

4/10 – Matig

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service
I only stayed at the hotel for 1 nights, the food and drink were excellent. Our room wasn't ready until 2pm, but it wasn't a problem as I was happy sitting around the pool. The pool is quite small and can be very noisy. I can't complain too much as I had an excellent deal and it was cheaper to stay in the hotel than go out for a meal.
1 nacht verbleven in mei 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Hotel
We stayed in this hotel for 12 nights. Good room. Good food. Good service. Very comfortable. It's worth the money. We will come again.
12 nachten verbleven in mei 2018

8/10 – Goed

Ahmet

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Kalitesi yükseltilebilir
Otel konumu iyi deniz e 1 km mesafesi var servis ile ulaşım sağlanıyor Yatakların değişmesi lazım ve ebatlari küçük Yemekler güzel havuz güzel animasyonlar güzel tekrar tercih etmem için öncelikle yataklarin boyutu ve yenilenmesi lazım oda temizliği gayet iyiydi servis elemanları ilgililerdi lakin şef lerin talimatları ortalıkta yapmaları uygun değil
3 nachten verbleven in mei 2018

4/10 – Matig

Arif

Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negative Überraschung
Reception Angemeldet und sollte 11-12 Uhr übergeben werden, war erst 16 Uhr fertig. Keine Sauberkeit in der ganzen Anlage, kein Service, Zimmer werden alle 3 Tage sauber gemacht, Toiletten und Aufzüge Beschädigt und von 4 Funktionieren 2 Aufzüge, nur ein Schattelbus ans Meer, Zimmer telefonate und Wlan keine Funktion und auf Reklamation keine Reaktion. Essen war 7 Tagelang gleiches Menue. Nie wieder :( . Schade.
7 nachten verbleven in augustus 2017

4/10 – Matig

Murat

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Paranizla Rezil olmayin
Paranizla rezil mi olmak istiyorsunuz ? Kahve istediginizde çay mi gelsin istiyorsunuz ? Otel in kendi personeli tarafindan birdaha buraya gelmeyin lafini duymak mi istiyorsunuz ? Yemek lerden zehirlenip Wc de mi yatmak istiyorsunuz ? Internet ceksin diye dua mi etmek istiyorsunuz ? Tam size gore. Birde iphone 5s telefonum calindi,jandarma geldi vs buda cabasi
3 nachten verbleven in augustus 2017

6/10 – Redelijk

murat

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beğenmedim
23 Ağustos 2017 de balayı için konakladık fiyatına göre çok da iyi değildi personel davranışları dışında beş para etmez pek tercih edilmesi gereken bir yer değil
3 nachten verbleven in augustus 2017

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 yildizli otel 3 yildiz hizmet
kim vermiş merak ediyorum 5 yildizi memnuniyetsiz personelle hiizmet kalitesi bu kadar olur. Her şey kalitesi düşük malzemeyle yapilmis. O hamburger koftesi denen seyi neden yapiyorlar merak ettim. Iyi denecek seyler 2 kisilik animasyon ekibinin 10 kisilik hizmet vermesi. demleme cay olmasi.
6 nachten verbleven in juli 2017

2/10 – Ontzettend slecht

ahmet

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hayal kırıklığı
Otele giriş için oda temiz olmadığından dolayı 1 saat bekletildik .Sonrasında odaya giriş yaptığımızda odanın temizlenmediğini gördük ,otel yönetimine durumu bildirdik,yetkililer otelin çok yoğun olduğunu söyleyip özür dilediler yeniden temizlediler ve nihayetinde odaya yerleştik .Otel 5 yıldızlı bir otele göre hayal kırıklığı 3 yıldızı bile hak etmiyor .Orada bizim gibi hayal kırıklığına uğramış birkaç aile ile de tanışma fırsatımız oldu.Bir haftalık tatilimizin 5. gününde akşam yemeğinde eşimin aldığı taze yeşilliklerin içerisinden canlı solucan çıktı.Otel personeline gösterdik ,yine özür dilediler ve sebzeler taze olduğu için zaman zaman bu tür durumların normal olduğunu söylediler. Havuz yeteri kadar temiz değil ,Odamıza çıkmak için kullandığımız asansör kapısı sürekli arızalanıyordu en sonunda bir rus ile birlikte asansörde de kaldık.Hizmet kalitesi çok kötü ,personel yetersiz ,temizlik çok kötü .Tavsiye etmiyorum .
6 nachten verbleven in juni 2017

6/10 – Redelijk

Bogdan

Positief: Netheid
Negatief: Personeel en service
Not what I expected
A high price for a room at this facility, considering the fact that the beach is pretty far away. The personnel is not very friendly.
4 nachten verbleven in juni 2017

2/10 – Ontzettend slecht

rune

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
11 nachten verbleven in juni 2017

4/10 – Matig

yasmeen

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
More like an 2+ hotel
Staff with poor English Rude cleaning lady Bad or no cleaning of the room Minibar not refilled everyday even if it was all inclucive "5 star" hotel means good service and we can not say it was any kind of service

4/10 – Matig

victor, Miami

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not close to the beach.
We stayed for a week but unfortunetly this hotel is Not 5 stars as it says! We were pleased by dinner time served food only. We wont be gıing back again. Great staff and good communication though.

10/10 – Uitstekend

mehenni, paris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super pour toute les famille et jeune
C est vraiment un beau séjours en famille on mange bien navette gratuite Plage on peut manger et boire à la plage c est gratuit quand vous avez le tout inclus chambre familiale avec séparation chambre toboggan et une autre piscine pour les enfants bébé Hamam gratuit sana aussi animation toute la journée même le soir partie du 4 août au 24aout

4/10 – Matig

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service
Keine 5 Sterne
Dieses Hotel hat wirklich keine 5 Sterne verdient: Das Essen im Restaurant schmeckte mehrheitlich künstlich, Mitarbeiter waren nicht bei guter Laune, an den Bars steht man sehr lange an bis endlich jemand kommt, der Pool wurde in den 11 Tagen, wo ich dort war, nicht 1 Mal geputzt, das Animationsprogramm war schwach, wenn man an der Rezeption etwas fragt, heisst es öfters "I don't know". Ich weiss wirklich nicht, wo diese 5 Sterne herkommen. Ein grosses Lob aber an die Putzfrauen, die Zimmer wurden auf Wunsch auch jeden Tag neu gemacht. Ich komme auf keinen Fall wieder.

8/10 – Goed

burak

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

4/10 – Matig

Jacob, Danmark

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A terrible place with lousy service
Crown Serenity was really bad. Starting with Check-in, where we were met with arrogance. We were assigned a room with bed space for only three persons. We had booked and payed for a room for four people. Next morning we tried to complain. We were met with more arrogance. At first there were no rooms left with the capacity I had bought. Then I tried to cancel the stay and only pay for the first night, but that was not an option. Suddenly they found a larger room. That would cost me more… The location of the Hotel was a surprise. Crown Serenity is located at very outskirts of the Side area, not in the center of the area as shown on the website! This complaint was dismissed totally by the Hotel. We had no housekeeping in the room for the first four days, even though I asked for it at the reception repeatedly. Finally, I hijacked one of from housekeeping in the hall way and had her make up our room. The Restaurant and bars were grossly understaffed. That led to lots of guests standing in line all over the place. There were neither snacks or ice cream in the pool area, even though the hotel runs an All-Inclusive concept. Conclusion: Crown Serenity is a terrible Hotel! I should rate it one star, but will a second star in respect for the wonderful sunny weather….

4/10 – Matig

Eda

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

özgür can, Adana

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mutsuz personel huzursuz ortam ve aç günler

8/10 – Goed

Murat Bülent

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Orta
Oteli fiyatı uygun olduğu için tercih ettik.Plaj a sürekli servis var ve plajda kafeterya mevcut.Yemekler orta kahvaltı daha iyiydi çocuklu aileler için yeterince etkinlik Alanları yok.otelde çocuklar için akşamları müzik ve dans işini organize eden arkadaşlar gayretli çalışıyorlar teşekkür ederiz

8/10 – Goed

Michaela

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer