Serveert diner, lokale gerechten

Beoordelingen van Manchester Marriott Hotel Piccadilly

4 out of 5
Manchester Marriott Hotel Piccadilly
London Road, Manchester, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 444 van 1109 beoordelingen" "
Gastenscore: 8 - Goed. 313 van 1109 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 1109 beoordelingen" "
Gastenscore: 4 - Matig. 107 van 1109 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 83 van 1109 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Andre

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was goed, alleen werkte de thermostaat in de kamer niet waardoor het nogal koud was en bleef. Probleem gemeld maar niet opgelost
1 nacht verbleven in december 2022

10/10 – Uitstekend

Lars

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel lag lekker dichtbij het treinstation dus was goed te doen
3 nachten verbleven in juli 2022
Reactie van Reception Team op 22 jul 2022
Hello, thank you for leaving a review regarding your recent stay with us. We're glad to hear that you had a positive experience!

10/10 – Uitstekend

Miguel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Reception Team op 20 nov 2021
Hello Miguel, thank you for the positive review regarding your recent stay with us.

4/10 – Matig

Oliver

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room needed proper clean across the board marks on carpets, surfaces dusty didn’t seem looked after disappointing for a Marriott
1 nacht verbleven in april 2024
Reactie van Emily op 26 apr 2024
Dear Oliver,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 – Uitstekend

Alexandra

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy check in , reception staff very friendly and helpful , our room was really nice with an amazingly comfortable bed .
1 nacht verbleven in april 2024
Reactie van Emily op 22 apr 2024
Dear Alexander,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service
The staff was very very excellent indeed we couldn't ask for any better from start to finish amazing made my daughter feel like a princess
1 nacht verbleven in april 2024
Reactie van Emily op 20 apr 2024
Dear John,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 – Uitstekend

Robina, Beckenham

Reisde met partner
Positief: Netheid, personeel en service
Currently work going on so should be cheaper - will be great once completed. Currently scaffolding outside rooms, grubby entrance and alternate access to spa. Ample breakfast with good range of breads.
1 nacht verbleven in april 2024
Reactie van Emily op 21 apr 2024
Dear Robina,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

6/10 – Redelijk

Kristin

3 nachten verbleven in april 2024
Reactie van Emily op 18 apr 2024
Dear Kristin,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 – Uitstekend

Arfan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic refurbishment! Great friendly service! Excellent breakfast options, above all very spacious and roomy accommodation ! Totally will stay here whenever I visit Manchester!
1 nacht verbleven in april 2024
Reactie van Emily op 12 apr 2024
Dear Arfan,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 – Uitstekend

Tyler

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Emily op 12 apr 2024
Dear Tyler,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 – Matig

Richard, Chester

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We were quite shocked at the state of the room we were put in! It was only for a one night stay but the carpet had what looked like blood stains on it. The mattress on the bed was absolutely worn out! It sagged into the middle and was terribly uncomfortable. The room was dated to say the least and most certainly Did not reflect on the photos that are on the website. I suggest that Expedia take a good look at the hotel because what they have shown on their pictures does not reflect the low standards of the rooms of this hotel. It would be interesting to hear a reply from Expedia but I’m not expecting one.
1 nacht verbleven in april 2024
Reactie van Emily op 8 apr 2024
Dear Richard,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, especially your mention of our ongoing renovations, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised. The renovation process is aimed at enhancing the overall guest experience, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

10/10 – Uitstekend

Yvette

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were lovely and the room was a great size. The bathroom and products were amazing. The breakfast was lovely too. The only criticism was how hard it was to find as the postcode puts you in at the main road, not at the back for the car park, so it took my husband’s previous experience as a truck driver to work out how to get in. The car park is also not clear as there are two black gates. It was also very expensive.
2 nachten verbleven in april 2024
Reactie van Emily op 5 apr 2024
Dear Yvette,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 – Ontzettend slecht

Aliesha

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
D
1 nacht verbleven in maart 2024
Reactie van Emily op 4 apr 2024
Dear Aliesha,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Uitstekend

Dippz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Emily op 3 apr 2024
Dear Dippz,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Dippz

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely time and staff very welcoming
1 nacht verbleven in maart 2024
Reactie van Emily op 3 apr 2024
Dear Dippz,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 – Redelijk

John

Reisde met partner
The property was in the middle of re-modelling and the room smell like someone had smoked a cigar in it. The staff was nice specially the breakfast staff. The room is very spacious and comfortable overall it's an average experience and plenty more room for improvements.
1 nacht verbleven in maart 2024
Reactie van Emily op 6 apr 2024
Dear John,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 – Goed

Andrew

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room was lovely but the aircon didn’t work….it kept blowing cold air despite turning the heat up. Only one lift was working and had to wait for one that could get in and use
1 nacht verbleven in maart 2024
Reactie van Emily op 3 apr 2024
Dear Andrew,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

4/10 – Matig

Alero

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Emily op 3 apr 2024
Dear Alero,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 – Goed

Kai Po Jason

1 nacht verbleven in maart 2024
Reactie van Emily op 20 apr 2024
Dear Kai,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Deran

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Need someone to Ring me
2 nachten verbleven in maart 2024
Reactie van Emily op 29 mrt 2024
Dear Deran,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 – Uitstekend

Reece

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Emily op 20 mrt 2024
Dear Reece,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

8/10 – Goed

ANDREW

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Emily op 19 mrt 2024
Dear Andrew,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 – Uitstekend

Max

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
3 nachten verbleven in maart 2024
Reactie van Emily op 14 mrt 2024
Dear Max,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

gosia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice to stay at your hotel
1 nacht verbleven in maart 2024
Reactie van Emily op 12 mrt 2024
Dear Gosia,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 – Uitstekend

Molly

2 nachten verbleven in maart 2024
Reactie van Emily op 30 mrt 2024
Dear Molly,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Redelijk

Keyrlin

Positief: Netheid
Esta en remodelación
1 nacht verbleven in maart 2024
Reactie van Emily op 12 mrt 2024
Dear Keyrlin,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 – Goed

Kevin

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Lovely room and great location. However not made clear pre booking that property is under massive renovation which meant lots of areas closed off including restarant/Bar and gym and temporary var restarant/dining put in a conference suite. We were told at check in that breakfast would be from 6.30 to 9, however not made clear they wanted us out by 9am to start maintenance. Quite a few people caught out on this. Make this clear in your advertising of rooms or you will nust get complaints. Staff were very friendly.
1 nacht verbleven in maart 2024
Reactie van Emily op 7 mrt 2024
Dear Kevin,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

8/10 – Goed

Ewen

Reisde met partner
Positief: Netheid, personeel en service
Hotel is currently going through renovation. The dining area is not great and the hotel is clad in scaffolding. The evening meal was bluntly awful. Reception staff were great.
1 nacht verbleven in maart 2024
Reactie van Emily op 5 mrt 2024
Dear Ewen,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 – Goed

Adele

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the stay staff very friendly
1 nacht verbleven in maart 2024
Reactie van Emily op 5 mrt 2024
Dear Adele,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

4/10 – Matig

Simon, Sandbach

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked a junior suite for the night. As I booked though Expedia, there was no warning that we would be staying in a building site. 8am Saturday morning we was woken by scaffolders that were drilling into the bedroom wall and erecting scaffold. Sadly not just the extreme noise and vibrations from the drill was the issue, the scaffolders shouting obscenities to each other (they must of been warning ear plugs) were constantly trying to look into the bedroom window through the reflective glass, so were pressing their heads on the window. Not what I expect when my wife and I were getting dressed. I have photos and videos of this. Complained on checkout, and they said they “couldn’t do anything” and receptionist offered a coffee as compensation.. no thanks. We have stayed there several times before it changed hands, but we will be avoiding this hotel going forward. Breakfast is similar to Little Chef quality, and is a temporary setup due to building works. Don’t get your hopes up for a breakfast that matches the cost of the stay. You only get one flat pillow each, and there was no spare pillows anywhere in the room. Room was freezing when we arrived, but they had handily dumped an electric radiator for use in the middle of the room.
1 nacht verbleven in maart 2024
Reactie van Emily op 5 mrt 2024
Dear Simon,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

8/10 – Goed

Beverley

1 nacht verbleven in februari 2024
Reactie van Emily op 20 mrt 2024
Dear Beverley,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

Hariram

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very good. Our room was very large and the breakfast was delicious. We ordered dinner from the hotel for one night and it was also delicious, but a little pricey. The fire alarm did go off in the middle of the night, but we spoke with the hotel and they were very nice about it. Overall, an amazing hotel with excellent amenities, and the metro link and bus stop are very close by. Great hotel if you are coming from manchester airport.
3 nachten verbleven in februari 2024
Reactie van Emily op 20 feb 2024
Dear Hariram,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was easy to find, very close to the station. Friendly Staff to welcome you.
1 nacht verbleven in februari 2024
Reactie van Emily op 20 feb 2024
Dear Alex,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Harry

1 nacht verbleven in februari 2024
Reactie van Emily op 21 mrt 2024
Dear Harry,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel and staff were amazing but due to building work going on struggled to park my car
1 nacht verbleven in februari 2024
Reactie van Emily op 14 feb 2024
Dear Julie,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. I apologise for the inconvenience with the car park, I hope we can invite you back soon to experience our finished works! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

Tow Choon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never tidy up the bed. Forgot to provide floor mats
3 nachten verbleven in januari 2024
Reactie van Emily op 1 feb 2024
Dear Tow,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 – Uitstekend

Amar

Good
1 nacht verbleven in januari 2024
Reactie van Emily op 11 feb 2024
Dear Amar,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 – Ontzettend slecht

Balbinder, Sully, Penarth

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Emily op 30 jan 2024
Dear Balbinder,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

6/10 – Redelijk

Anne

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Unaware of hotel being refurbished to meet Marriott branding until arrival. Scaffolding on top 3 floors with workmen on site from 8-5. Rooms badly need updating, bar and restaurant now located in a function room. No mention on either Expedia or Marriott apps re refurbishment unless you trawl through the reviews, would not have booked hotel if we had known this!
1 nacht verbleven in januari 2024
Reactie van Emily op 27 jan 2024
Dear Anne,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

6/10 – Redelijk

Nhut Minh Tran

Reisde met familie
Negatief: Netheid
2 nachten verbleven in januari 2024
Reactie van Emily op 28 jan 2024
Dear Nhut,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 – Goed

Markku

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Emily op 24 jan 2024
Dear Markku,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

4/10 – Matig

Emilio

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in januari 2024
Reactie van Gaurav op 21 jan 2024
Dear Emilio,Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we're sorry to see that you rated us a 4 out of 10.Our goal is always to provide a 10 out of 10 experience for our guests, and we regret that we fell short of your expectations during your stay. We value your input, and if there are specific areas where you think we can improve or if there's anything you'd like to share, please feel free to let us know. Your suggestions are crucial to our continuous efforts to enhance our services.Thank you for choosing Manchester Piccadilly Hotel, and we look forward to the possibility of hosting you again.Best regards,Gaurav RajpalFront Office Manager

6/10 – Redelijk

Peter

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Hotel is being renovated, unfortunately this was never mentioned
2 nachten verbleven in januari 2024
Reactie van Gaurav op 21 jan 2024
Dear Peter,Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by not receiving the renovation notification.Upon checking our records, it appears that we sent a message on 14th December at 12:03 regarding the ongoing renovations. However, we understand that you did not receive it. We have identified that the message is still present in the Expedia messaging system.We sincerely apologize for any oversight on our part, and we will address this with our reservation team to ensure better communication in the future.We hope, aside from the renovations, you enjoyed every other aspect of your stay. We value your feedback, and we look forward to the opportunity to welcome you back in the future once the renovation is complete.If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.Best regards,Gaurav RajpalFront Office Manager

8/10 – Goed

Mark

1 nacht verbleven in januari 2024
Reactie van Emily op 9 jan 2024
Dear Mark,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

6/10 – Redelijk

Jesse

Positief: Netheid, comfort kamer
We had some troubles early as there is a no refunds policy and any adjustments require a full Rebooking this includes adding a day to our stay. These were out of our control and hotel was almost impossible To contact during this process as no one was taking calls or answering emails and could only be done via virtual agent. Hotel was also being renovated at the time which meant we did not have access to facilities that we were booking this for. Standard cooked breakfast, room finishings were ok, shower was really good and located next to Piccadilly station that was really handy. So we had an indifferent stay but probably wouldn’t book their services again due to almost nonexistent communication.
2 nachten verbleven in december 2023
Reactie van Emily op 8 jan 2024
Dear Jesse,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 – Uitstekend

Taveesak

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Emily op 8 jan 2024
Dear Taveesak,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 – Redelijk

Sam

Reisde met familie
Positief: Comfort kamer
I will stay again in my future visit
I was told that this hotel will be rename as Marriott soon .
1 nacht verbleven in januari 2024
Reactie van Emily op 8 jan 2024
Dear Sam,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 – Uitstekend

Ellouise X

1 nacht verbleven in december 2023
Reactie van Emily op 7 jan 2024
Dear Ellouise,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Simon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location,
1 nacht verbleven in december 2023
Reactie van Emily op 7 jan 2024
Dear Simon,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 – Redelijk

Adam

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was great. Too many drunk people in the halls at all hours of the night.
1 nacht verbleven in december 2023
Reactie van Emily op 7 jan 2024
Dear Adam,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.