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Beoordelingen van Townhouse Hotel Manchester

4 out of 5
Townhouse Hotel Manchester
101 Portland Street, Manchester, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 487 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 328 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1004 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Franciscus

1 nacht verbleven in september 2023
Reactie van Paul op 30 okt 2023
Hi Franciscus, thank you for taking the time to write a review after your recent stay with us. Please accept my sincerest apologies that we did not meet your expectations with some aspects of your stay. Please do contact me directly at the Townhouse if you would like to discuss the stay personally.Kind Regards,Paul.

8/10 – Goed

Niek

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2019
Reactie van Debbie - Front Of House Manager op 30 sep 2019
Thanks for your score, looking forward to see you again.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen
De kamers en de schoonmaak was goed. Onderhoud (eet gelegenheid kan beter, was verouderd) bar/ ontspanningsruimte was verouderd.
3 nachten verbleven in augustus 2019
Reactie van Debbie - Front Of House Manager op 18 aug 2019
Thanks for your comment, and we are looking forward to see you again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Volgens mij alles was goed, accommodatie, personeel en service was prima
3 nachten verbleven in mei 2019
Reactie van Debbie - Front Of House Manager op 14 jun 2019
Thanks for your lovely comment, looking forward to see you again.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2019
Reactie van Front Of House Team op 21 mei 2019
Dear Guest Thank you for taking your time to leave a review about Townhouse hotel from your previous stay, we do appreciate it. Thank you

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid
Breakfast basic. Room was not vacuum cleaned properly.
2 nachten verbleven in december 2018

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Onze vrienden hadden een gerenoveerde mooie kamer en wij een oude stoffige. Personeel was niet altijd even vriendelijk.
3 nachten verbleven in december 2018
Reactie van Philip Marczak op 18 mrt 2022
Thank You

8/10 – Goed

Johan, Westland NL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel, gewoon boeken. Lekker ontbijt. Op loopafstand van het centrum en treinstation Piccadilly. Fijne staf
3 nachten verbleven in december 2018
Reactie van Philip Marczak op 18 mrt 2022
Thank You

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Centraal gelegen, loopafstand van station, theater en centrum. Hier een daar wat verzakte houten vloeren maar prima hotel met prima restaurant en ontbijt. Aanbevolen.
2 nachten verbleven in december 2018

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome hotel and great staff
2 nachten verbleven in mei 2024

8/10 – Goed

Nemat, Staines-Upon-Thames

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing, except that my room was so so cold and when I asked them to check it they said everything is working it's just that it's a big room and it's at the corner. But after I left the heating on for several hours it became warm again. But the service is great and the rooms are so clean and new.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mathias

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always choose this hotel for its friendly staff, location and comfort!
1 nacht verbleven in april 2024
Reactie van Kate - FO Manager op 17 apr 2024
Hello Julie, Thank you very much for your review, we appreciate your feedback. I will make sure to let the team know. We would love to welcome you back any time. Kind regards,

10/10 – Uitstekend

Timothy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room, incredible location, highly recommended.
1 nacht verbleven in april 2024
Reactie van Natasha op 6 apr 2024
Hi Timothy, Thank you so much for your 5 star review! We appreciate you feedback and we hope for you to stay again soon. Natasha - Operations Manager

10/10 – Uitstekend

Ruth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The architectural aspects of the hotel is grand! Something to admire. The staff, everyone was soooo lovely, welcoming, pleasant and kind. Chris was made to be in the position of his role, he is just such a lovely, lovely receptionist and helpful (we could do with him working in the NHS). The bedroom was really a home from home, it was soooo lovely, clean, pleasant and tidy. The breakfast; OMG, there was a wide selection of continental and traditional British cooked breakfast…delicious! We spent 2 nights one break with my parents for my mum’s birthday and this enhanced and exceeded our expectations. All your local amenities and bus routes are in very close proximity to the hotel. Big thank you all 😊
2 nachten verbleven in maart 2024
Reactie van Natasha op 2 apr 2024
Hi Ruth, Thank you so much for your review and for your feedback. We appreciate it. We will be sure to let Chris know about his name mention. He is however our General Manager, but glad he is leading by example. We are glad you enjoyed your stay and we hope to welcome you back soon. Natasha - Operations Manager

10/10 – Uitstekend

Jayne, COVENTRY

1 nacht verbleven in maart 2024
Reactie van Natasha op 14 apr 2024
Hi Jayne, Thank you for your review! We are glad you enjoyed your stay with us! Natasha - Operations Manager

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Great customer service and within in walking distance of many businesses.
2 nachten verbleven in maart 2024
Reactie van Natasha op 23 mrt 2024
Hi Stephanie, Thank you so much for your review! We are glad you enjoyed your stay and happy the staff met excellent customer service. We look forward to welcoming you back soon. Natasha - Operations Manager

4/10 – Matig

stuart

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
My advice is to shop around for a better hotel. As soon as I arrived, instead of a warm welcome I asked to pay a tourist tax. A tax I’ve never had to pay before in a UK hotel before. Surely Expedia or the hotel should have made the guest aware before booking. This was not a big issue; not annoying nevertheless. The room itself was not great, there was no sunlight from the close proximity to the building opposite making the room very dark. The bathroom was ok, but the toilet was not functional. The TV remote needed new batteries so I was unable to watch TV in bed. Annoying issues so far. The biggest issues was the noise. I barely slept during my stay. Either from people in different rooms or from people outside, screaming and shouting, bins being emptied and of course car alarms going off. I’ve learned an available lesson; not to leave it last minute to book a hotel. When you do; the Townhouse hotel is the result.
2 nachten verbleven in maart 2024
Reactie van Natasha op 22 mrt 2024
Hi Stuart, Thanks for your review and for your feedback. We appreciate it. It makes us become a better business. The City tax is something that Manchester City Council bought in Last April (2023). Due to our city center location, you can unfortunately hear the noise of a busy city. We are working towards better sound proofing for this. Once again, we appreciate your feedback as we can look into these issues. ThanksNatasha - Operations Manager

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with easy access to public transport
2 nachten verbleven in maart 2024
Reactie van Lorna - Guest Service Manager op 13 mrt 2024
Good morning David! Thank you so much for the amazing 5 star review! It was a pleasure having you here and we look forward to your return! Warmest Regards

10/10 – Uitstekend

Pascal

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tout était parfait. Personnel très accueillant et gentil, très bon hôtel très bien placé dans le centre de Manchester très bon rapport qualité-prix. Petit déjeuner parfait également et copieux merci beaucoup pour ce séjour 👍👍👍👌😉
2 nachten verbleven in februari 2024
Reactie van Natasha op 16 feb 2024
Hi Pascal, Thanks for your 10 ut of 10 review! We appreciate your feedback and are glad you enjoyed your stay! We look forward to welcoming you back soon. Thanks Natasha - Operations Manager

10/10 – Uitstekend

Pauline

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Warm welcome. Helpful staff especially as I have mobility issues.
1 nacht verbleven in februari 2024
Reactie van Chris op 8 feb 2024
Dear Pauline,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

6/10 – Redelijk

Mike

Positief: Netheid
2 nachten verbleven in januari 2024
Reactie van Chris op 5 feb 2024
Dear Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future. Kind Regards, Chris Thomson General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We were on the 5 th floor with a window we couldn’t open for some fresh air !!!! My partner has had heart failure so he needs fresh air to help him breathe esp at night !!!! Room wasn’t very clean either & we only had 1 toilet roll for the 2 nights we stayed !!!!
2 nachten verbleven in januari 2024
Reactie van Chris op 30 jan 2024
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are a grade 1 listed property and our bedroom windows don't open at the hotel for safety reasons.I will be sharing this feedback with the Housekeeping team to improve our cleanliness. Our reception team is 24hrs should you require additional items to make your stay comfortable.Thank you again for your feedback and I do hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great reception! staff friendly
1 nacht verbleven in januari 2024
Reactie van Chris op 29 jan 2024
Dear Yvonne,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 – Uitstekend

Nicola

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel is lovely and was quiet during our 3 night stay, Sunday to Wednesday. Had a couple of small issues that were dealt with and we were offered a different suite. The staff were fantastic and are a credit to the hotel. Breakfast was lovely with a nice choice. We will definitely be returning.
3 nachten verbleven in januari 2024
Reactie van Chris op 29 jan 2024
Dear Nicola,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Uitstekend

Pedro

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Chris op 29 jan 2024
Dear PedroThank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Chris op 22 jan 2024
Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 – Goed

RACHEL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 night stay.
We have stayed before and were happy to return. My husband was disappointed it was no longer a menu for breakfast but a buffet. He said his was cold, I didnt have any issues. Our key cards kept de-activating so had several trips to reception to resolve this each time. We also had a plumbing issue in our bathroom just as we were going out on our second eve. This couldn't be resolved so we had to use the bathroom in the next room. Not ideal when you need the loo at 5am. No apology the next morning which was a little disappointing.
2 nachten verbleven in januari 2024
Reactie van Phil (FOH Manager) op 21 jan 2024
Hi Rachel, I am really sorry about the bathroom issue. I did offer your husband a room move but he declined and said that using the room next door was fine. Thank you for your feedback regarding breakfast, I will pass these comments on to the head chef.

4/10 – Matig

Gareth

Positief: Netheid
Negatief: Personeel en service
Most modern hotels operate with keycards to get you inside after dark and the trust that you will use the facilities as any reasonable person might. But at Townhouse they like to question you about your guests, like you are a teenager, rather than say, in your 50s. And thus Townhouse staff decided it was ok to police my life - I can't agree with that. I cannot recommend this establishment.
1 nacht verbleven in januari 2024
Reactie van Phil (FOH Manager) op 19 jan 2024
Hi Gareth, Thank you for your feedback. Due to the hotel policy we can not allow outside visitors to rooms after 11pm. This is to keep hotel guests safe and also to comply with fire safety regulations. We are sorry that we will not be seeing you again. Best Wishes

6/10 – Redelijk

Julia

Location to Palce theatre
1 nacht verbleven in januari 2024
Reactie van Phil (FOH Manager) op 19 jan 2024
Thank you for your feedback.

8/10 – Goed

Debra

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great find in Manchester
Great find … well priced, good location, friendly and attentive staff and excellent breakfast. Nothing to fault would happily book again.
1 nacht verbleven in januari 2024
Reactie van Phil (FOH Manager) op 19 jan 2024
Debra, Thank you for your valued feedback. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is very good located at the heart of the city. Just 10 minute walk to Oxford-Road train station and 15 minute walk or less to Picadilly Station. There are lots of restaurants and take aways close to the place. City Center is just 5 to 10 minute walk. The hotel is pretty good and personnel very friendly and helpful. The room is spacious and clean. Breakfast is average, I think it should be imporved. Overall stay was grat ! Thanks !
2 nachten verbleven in januari 2024
Reactie van Phil (FOH Manager) op 19 jan 2024
Luis, Thank you do much for your great review. Our breakfast offer is currently under review and changes will be made in the near future. We hope to see you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Radiator not working in my room, so bitterly cold.
3 nachten verbleven in januari 2024
Reactie van Phil (FOH Manager) op 19 jan 2024
Thank you for your feedback.

8/10 – Goed

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business trip
Convenient hotel in centre of the city. Breakfast not brilliant compared to other hotels in the city but staff pleasant and helpful
1 nacht verbleven in januari 2024
Reactie van Chris op 15 jan 2024
Dear Tim,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Uitstekend

Linda

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Theatre trip with friends
Hotel in great location for theatre trip and easily walkable from Piccadilly train station. Checked in early and left our bags as rooms not ready but we didn’t expect them to be. Staff lovely and helpful throughout the stay. Rooms comfortable and clean although l little warm overnight (personally). Air con a little loud so wouldn’t have slept through. Breakfast was very pleasant and hot. Young lady in restaurant was friendly and very helpful. Only thumbs down in my opinion was the coffee ☕️. Could do with better coffee!! Checkout was as simple as check in and the team at the hotel were as pleasant as our stay.
1 nacht verbleven in januari 2024
Reactie van Chris op 15 jan 2024
Dear Linda,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

8/10 – Goed

charles

Zakenreiziger
Positief: Personeel en service
Reasonably priced
Dated hotel room but overall hotel was reasonably priced
1 nacht verbleven in januari 2024
Reactie van Chris op 12 jan 2024
Dear Charles,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 – Uitstekend

Rob

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Natasha op 10 jan 2024
Hi Rob, Thank you so much for your 5 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 – Uitstekend

Donald

1 nacht verbleven in december 2023
Reactie van Natasha op 10 jan 2024
Hi Donald, Thank you so much for your 10 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Chris op 8 jan 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Good location and comfortable beds
Nice hotel, very central, so no parking available, so best to consider how much the cost will be if you have a car with you. Bedroom very comfortable, well insulated acoustics from street and neighbouring rooms. But hotel a few years old, so it's fraying around the edges ; shower thermostats not working very well, etc .. but overall a friendly and very well located hotel
1 nacht verbleven in december 2023
Reactie van Natasha op 10 jan 2024
Good Afternoon, Thank you so much for your review! We will be sure to take the feedback on board and look into this. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 – Uitstekend

Raymond

3 nachten verbleven in december 2023
Reactie van Chris op 8 jan 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Uitstekend

Micheal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great property. Very welcoming staff, less than 10 minutes from Piccadilly gardens for a nice meal or shopping. The rooms are spacious and comfy. The breakfast is delicious, buffet style with many options.
1 nacht verbleven in december 2023
Reactie van Chris op 8 jan 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Uitstekend

Lucy

Reisde met partner
Loved it
1 nacht verbleven in december 2023
Reactie van chris op 1 jan 2024
Dear Lucy,Thank you for the 5 out of 5 review for your recent stay.We look forward to welcome you back in the near future to the Townhouse.thanksChris

6/10 – Redelijk

Jason

1 nacht verbleven in december 2023
Reactie van chris op 1 jan 2024
Dear Jason,thank you for your review after your recent stay with us.We hope to welcome you back in the futurethanksChris

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Receptionist staff rude and didn’t respond when we said hello, floor in the room was dirty and there were stains and dust on the ceiling. Did not sleep very well as the bed wasn’t comfy and felt hard.
1 nacht verbleven in december 2023
Reactie van Chris op 29 dec 2023
Dear Anonymous,Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are sorry the team member never acknowledge during the stay. I will be sharing this feedback with team to improve our service and product. we are sorry you never shared your details to allow us to investigate your room in particular. Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

8/10 – Goed

Jodi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was lovely, clean and spacious. Breakfast had many hot and cold options.
1 nacht verbleven in december 2023
Reactie van Chris op 29 dec 2023
Dear JodiThank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We are glad you like the room.We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 – Goed

Eeli

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Natasha op 15 dec 2023
Hi Eeli, Thank you so much for your review! We are glad you enjoyed your stay with us and look forward to welcoming you back soon.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in december 2023
Reactie van Natasha op 13 dec 2023
Thank you for your review! We hope you enjoyed your stay with us .

2/10 – Ontzettend slecht

Wendy

Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Myself and my partner stayed over night at the townhouse Hotel 101 portland Street Manchester M16DF on Monday the 4th November 2023. We checked into the hotel at 4pm and was allocated room number 117, as soon as we entered the room we set the heating system to 24 degrees and the portable radiator to full so when we came back into the room later on that evening the room would be nice and warm. We came back to the room between 10 - 10.30pm and the room temperature was freezing, it felt like a fridge. For some reason the heating system and the radiator had both turned off. We tried to re set the heating and when we retired to bed we had no choice but to sleep in our clothes, we struggled to sleep as we were to cold, it was the most uncomfortable sleep due to the room temperature. Again waking up in the morning and the room temperature was still freezing. It actually was warmer in the corridor than it was in our room. As we went to check out at reception We spoke to the receptionist on duty and placed our complaints and concerns, she apologised to us and she reported the issues to the hotel manager.
1 nacht verbleven in december 2023
Reactie van Natasha op 13 dec 2023
Hi Wendy, Thank you for taking the time to write a review! We appreciate your feedback. I apologize for the inconvenience and the unfortunate temperature problem you went through during your stay. The issue was indeed handed over to the manager and we are now following up on this with our maintenance team. Thanks Again