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Beoordelingen van Best Western Manhattan Inn

2.5 out of 5
Best Western Manhattan Inn
601 E Poyntz Avenue, Manhattan, KS

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 228 van 634 beoordelingen" "
Gastenscore: 8 - Goed. 209 van 634 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 634 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 634 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 634 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Scott

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Breakfast service and area was good with good options. Bed was in horrible condition, visible sags in the bed mattress and extremely uncomfortable.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Emily

1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Stephanie

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Worst place I have ever stayed in manhattan kansas. Dirty, made me feel gross, A/C broke, we moved to 3 different rooms in our 3 day stay. I have been dealing with getting a refund and the management staff is rather rude and blames these problems on other staff members. Won’t be staying here again for sure.
2 nachten verbleven in april 2024

4/10 – Matig

Alyssa

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Run down, awful beds.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Erica

1 nacht verbleven in april 2024

8/10 – Goed

Barbara

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Bed was comfortable, staff at the checkin was very pleasant and friendly. Bathroom was fine. Room was large and very nice. Unfortunately, breakfast was very limited. No yogurt, no butter, no juice! We were told the truck had not arrived. The bacon, sausages, peppers and scrambled eggs were all served in the same greasy skillet. No biscuits for the sausage gravy.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jose

1 nacht verbleven in maart 2024

6/10 – Redelijk

Cathy

Positief: Netheid
I came for breakfast at 7:15 and there crumbs of eggs and gravy left as well as lukewarm coffee. The desk clerk spent her time smoking out front instead of checking on levels of food. I also had to go through cabinets to find forks and spoons.
2 nachten verbleven in maart 2024

4/10 – Matig

Katie

Negatief: Netheid
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Mayra, SPRING HILL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
na
1 nacht verbleven in maart 2024
Reactie van Lee M. General Manager op 9 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 785-537-8300.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lee M.GeneralManagerBest Western Manhattan Inn

6/10 – Redelijk

John

1 nacht verbleven in maart 2024

8/10 – Goed

Jennifer

Positief: Personeel en service, voorzieningen
Helped by 3 different staff & everyone was so polite & helpful. Parking & entry is not well lit. No elevator. Room was well appointed although worn. Breakfast was great!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Felicia

Reisde met partner
Positief: Voorzieningen
Great breakfast, kind staff and clean room
1 nacht verbleven in maart 2024

8/10 – Goed

tatiyana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good for the weekend we needed
1 nacht verbleven in maart 2024

6/10 – Redelijk

Pamela

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pool is under construction and can't be used. The location is not walkable at all. East. Poyntz is really Highway 24. Fine if you have a car.
4 nachten verbleven in februari 2024
Reactie van Lee M. General Manager op 3 mrt 2024
Thank you for taking the time to share your thoughts. Your opinion matters and we appreciate you

8/10 – Goed

Wyatt

Positief: Personeel en service
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Joseph

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean. The staff was very friendly and helpful.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Zuzana

Reisde met familie
Positief: Voorzieningen
It was nice and clean. Would stay there again.
1 nacht verbleven in februari 2024
Reactie van Lee M. General Manager op 20 feb 2024
Thank you for taking the time to share your thoughts. We appreciate the opportunity to host you and would love to see you again. Have a wonderful day.

8/10 – Goed

Valerie

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Room smelled of smoke even though it's a non-smoking facility. Pool closed for season. Dog poo on front sidewalk.
1 nacht verbleven in februari 2024
Reactie van Lee M. General Manager op 19 feb 2024
Thank you for taking the time to share your experience with us. We strive to give you the best possible stay and would love to host you again. I am sorry for the mishaps with the walk path way. We had a large group of guest from the rodeo that was in town. Some of those guest had horse trailers and made a mess. The issue was taken care of as soon as we noticed it. If you are to stay with us again in the future I would like to offer you a discount as I did with this stay. Thank you and have a wonderful day!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Lee op 19 feb 2024
Thank you for taking the time to share your thoughts. We really appreciate you staying with us and we would love to host you again in the future.

10/10 – Uitstekend

Sherri

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Lee M. General Manager op 11 jan 2024
Thank you for taking the time to review your stay with us. We greatly appreciate you staying with us and we would love the opportunity to host you again.

8/10 – Goed

KATHRYN

Reisde met familie
Positief: Netheid
Surrounding property is unkept. It sure could use a bit of sprucing up. We asked for a king size bed but got what feels like a full size. Breakfast selection is good.
2 nachten verbleven in december 2023
Reactie van Lee M. General Manager op 11 jan 2024
Thank you for taking the time to review your stay with us. We greatly appreciate you staying with us and we would love the opportunity to host you again.

8/10 – Goed

Sabrina

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good price clean place for a night
1 nacht verbleven in december 2023
Reactie van Lee M. General Manager op 11 jan 2024
Thank you for taking the time to review your stay with us. We greatly appreciate you staying with us and we would love the opportunity to host you again.

4/10 – Matig

susan

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Ok but there are better choices!
The hotel is in an isolated area. It looks ok from the outside but the inside is outdated and kind of run down. The front desk lady was not real friendly and seemed to struggle. The room too was very outdated. When the room above us turned on their shower it was extremely loud. Sounded like they were in our bathroom!
1 nacht verbleven in december 2023
Reactie van Lee M. General Manager op 5 dec 2023
Thank you for taking the time to share your review. We really appreciate you staying with us and we will work hard to update and address your issues.

8/10 – Goed

Michael

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean room, convenient to conference.
1 nacht verbleven in november 2023
Reactie van Lee M. General Manager op 5 dec 2023
Thank you for taking the time to share your thoughts. We really appreciate you staying with us and would love to host you in the future.

10/10 – Uitstekend

Andrew

Did a good job keeping sidewalks and parking area clear during heavy snow
1 nacht verbleven in november 2023
Reactie van Lee M. General Manager op 5 dec 2023
Thank you for taking the time to share your review. We really appreciate you staying with us and would love to host you again.

8/10 – Goed

Melea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No elevator
No elevator made me not crazy about the facility. If you have issues with stairs - be sure to ask for a first floor room - Then you will enjoy your stay
1 nacht verbleven in november 2023
Reactie van Lee M. General Manager op 5 dec 2023
Thank you for taking the time to share your review. We really appreciate you staying with us and would love to host you again.

2/10 – Ontzettend slecht

Kim

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We got here 30 min after check in time and they had one guy working with out any help. One of our rooms had no heat and no working elevator
1 nacht verbleven in november 2023
Reactie van Lee M. General Manager op 28 nov 2023
Thank you for sharing your experience. Please give me a call at your earliest moment to discuss in further detail. You can reach me at 785-537-8300

2/10 – Ontzettend slecht

Neil

1 nacht verbleven in november 2023
Reactie van nicole op 21 dec 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 – Redelijk

Jacob

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property is very dated, but maintained clean and tidy. The staff were friendly and professional. Of course we booked during a college football home game so the price was a good 2x what it should be.
Reactie van Lee op 1 dec 2023
Thank you for taking the time to give us a review. We will be updating the hotel soon and I am sure you will enjoy the improvements!! Have a wonderful day from us all at Best Western

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Lee M. General Manager op 13 nov 2023
Michelle, thank you for taking the time to share your review, it is greatly appreciated. I hope you had a nice trip home and hope to see you all again. Thank you!

8/10 – Goed

Martin

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
needs a few upgrades
great service, breakfast was very good, everyone was nice, just the condition is holding this place back, if they can make some updates it would be a hidden gem
4 nachten verbleven in november 2023
Reactie van Lee M. General Manager op 11 nov 2023
Martin, Thanks for taking the time to share your experiences with us. We are currently in the design process of an update for our hotel. You will love the upcoming remodel!

6/10 – Redelijk

Kristen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was friendly and professional. Breakfast was good. Room could have been cleaner. Mattress has seen better days and pillows were lumpy. Motel was not well soundproofed, so noise from hallways and sidewalks outside was intrusive.
1 nacht verbleven in november 2023
Reactie van Lee M. General Manager op 9 nov 2023
Kristan, I really appreciate your feedback. We are gearing up for a total update to this property and would love the opportunity to host you again. Your feedback helps and I cant thank you enough for taking the time to communicate your concerns with us.

4/10 – Matig

Linda

Zakenreiziger, Reisde met huisdieren
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Friendly staff but rooms need updating. Will not be returning.
2 nachten verbleven in november 2023
Reactie van Lee M. General Manager op 9 nov 2023
Linda, thank you for taking the time to communicate with us. Your concerns are appreciated and will be addressed. We are in the process of a total refresh of at this location and I assure you your next stay will show a huge improvement. If you would like to speak with me directly, please feel free to contact me at any time at 785-537-8300

8/10 – Goed

Kevin

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have no complaints it was all very good.
1 nacht verbleven in oktober 2023
Reactie van Lee M. General Manager op 31 okt 2023
Thank you for allowing us to host you and yours. Your review is greatly appreciated. We hope all is well in your travels.

8/10 – Goed

Carey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good clean reasonably priced motel. Would stay again
1 nacht verbleven in oktober 2023
Reactie van Lee M. General Manager op 25 okt 2023
Thank you for taking the time to give us a review. We appreciate you staying with us and would love to host you again in the future.

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Lee M. General Manager op 25 okt 2023
Thank you for taking the time to give us a review. We appreciate you staying with us and would love to host you again in the future.

10/10 – Uitstekend

Christopher

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice staff place was clean
1 nacht verbleven in oktober 2023
Reactie van Lee M. General Manager op 25 okt 2023
Thank you for taking the time to give us a review. We appreciate you staying with us and would love to host you again in the future.

4/10 – Matig

Sandra

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The price was really expensive for no value.
1 nacht verbleven in oktober 2023
Reactie van Lee M. General Manager op 30 okt 2023
Thank you for staying with us and leaving a review. Your opinion means the most to us.

8/10 – Goed

Hector

1 nacht verbleven in oktober 2023
Reactie van Lee M. General Manager op 25 okt 2023
Thank you for taking the time to give us a review. We appreciate you staying with us and would love to host you again in the future.

10/10 – Uitstekend

Bruce

1 nacht verbleven in oktober 2023
Reactie van Lee M. op 17 okt 2023
Bruce, thank you for your review. We appreciate the opportunity to host you and yours. Have a great day and hopefully we will see you back soon.

10/10 – Uitstekend

Dale

1 nacht verbleven in oktober 2023
Reactie van Lee M. General Manager op 30 okt 2023
Thank you for staying with us and taking the time to give us a review. Your opinion matters and we thank you for it.

6/10 – Redelijk

THOMAS, COLORADO SPRINGS

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
No elevators
4 nachten verbleven in oktober 2023
Reactie van Lee M. General Manager op 30 okt 2023
Thank you for staying with us and leaving a review. Your opinion means the world to us.

4/10 – Matig

Andrea

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
The property was surrounded by overgrown weeds and I had to page the concierge twice before someone was able to show up. We got a room with a jacuzzi tub and it smelled bad and the carpet was ripped. We could not find a remote to the TV in our room. We were somewhat near the front desk so we heard a lot of noise all night.
1 nacht verbleven in oktober 2023
Reactie van Lee M op 17 okt 2023
Andrea, thank you for your review and statement. We are actively addressing the issues you had and we appreciate your concerns. You will see a change on your next visit and our goal is to make you stay as comfortable as possible.

2/10 – Ontzettend slecht

Shawnda, Hutchinson

Negatief: Personeel en service
Front desk clerk was very rude and check in process was not acceptable
1 nacht verbleven in september 2023
Reactie van Nicole op 29 sep 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 – Redelijk

Renato

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in september 2023
Reactie van Lee M. op 17 okt 2023
Renato, thank you for your review. We appreciate the opportunity to host you and yours. Have a great day and hopefully we will see you back soon.

6/10 – Redelijk

Sharon

1 nacht verbleven in september 2023
Reactie van Lee M. op 17 okt 2023
Sharon, thank you for your review. We appreciate the opportunity to host you and yours. Have a great day and hopefully we will see you back soon.

10/10 – Uitstekend

Jewell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Connie at the front desk was very friendly!
1 nacht verbleven in september 2023
Reactie van Lee M. op 17 okt 2023
Jewell, thank you for your review. We appreciate the opportunity to host you and yours. Have a great day and hopefully we will see you back soon.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Lee M. op 12 sep 2023
David, thank you for allowing us to provide your rest needs. You are greatly appreciated

8/10 – Goed

Julie

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van Lee M op 12 sep 2023
Julie, thank you for taking the time to give us a review. We appreciate you allowing us to host you.