Receptie

Beoordelingen van Citadines Bay City Manila

4 out of 5
Citadines Bay City Manila
Diosdado Macapagal Blvd, Pasay, Manila

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 446 van 634 beoordelingen" "
Gastenscore: 8 - Goed. 138 van 634 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 634 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 634 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 634 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Andre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Great hotel, near airport
1 nacht verbleven in oktober 2019
Reactie van Lyra/Guest Service Manager op 23 okt 2019
Dear Andre, Thank you for your perfect rating!! We look forward to welcoming you again at your home, Citadines Bay City Manila.

8/10 – Goed

Andre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel, young and very friendly staff.
New and very good hotel. Prices are higher than in the beginning. The suites at the end of the hallway are noisy on the higher floors due to pump(?)
1 nacht verbleven in oktober 2019
Reactie van Lyra/Guest Service Manager op 23 okt 2019
Dear Andre, We appreciate the time taken to share your stay experience with us because it has allowed us to evaluate our processes and identify lapses in our services for correction in order to better serve our valued guests such as yourself. We hope to welcome you back on your future visits so that we can impart a better resident experience.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good service
New hotel. Perfect service. Very efficient lifts (each lift is manned).
1 nacht verbleven in maart 2019
Reactie van Lyra/Guest Service Manager op 8 apr 2019
Thank you for giving us the opportunity to host your visit. We are grateful that you find our service and staff perfect. We look forward to welcoming you again at home, Citadines Bay City Manila.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not in very busy centerof Manila. Close to MoA and
Perfect hotel for me. Not far from airport (15 min drive), very friendly staff. Not far from mall of asia (walking distance)
1 nacht verbleven in maart 2019
Reactie van Lyra/Guest Service Manager op 8 apr 2019
Thank you for the wonderful review. We are glad that you considered us, as your "Perfect Hotel". We have shared your excellent review with the team. We look forward to welcoming you back at home, Citadines Bay City Manila.

10/10 – Uitstekend

Andre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to perfect
Brand new hotel. Very nice rooms. Very friendly staff. To be short: perfect hotel. For the budget it is the best hotel in Manilla I stayed in.
1 nacht verbleven in maart 2019
Reactie van Lyra/Guest Service Manager op 8 apr 2019
Dear Andre, Thank you very much for taking the time to tell us about your recent stay and we were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. We look forward to welcoming you again at home, Citadines Bay City Manila.

6/10 – Redelijk

Lanelle

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nothing
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Brian

Negatief: Personeel en service
The property WIFI was intermittent and the cable televisuconnections did not work
5 nachten verbleven in mei 2024

8/10 – Goed

Danny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
price is very affordable
2 nachten verbleven in mei 2024
Reactie van AP op 16 mei 2024
Dear Mr. Danny,Greetings from Citadines Bay City Manila!Thank you for your feedback! We hope to have the pleasure of welcoming you back soon here at CItadines Bay City Manila.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 – Goed

Roy, Romeoville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in mei 2024
Reactie van AP op 15 mei 2024
Dear Mr. Roy,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Iris

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van AP op 15 mei 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 – Goed

Iris

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Mar 14, 2024 our room had a rancid smell through the vent. Our used glasses in the bathroom were not replaced until I called housekeeping to replace it. Buffet breakfast was excellent although I’m not used to our server handing out bill check before we even took our first bite at breakfast. Housekeeping services need improvement. I will definitely come back because of its luxury rating. But I hope our room won’t have that rancid smell of vinegar next time. All in all it’s accessible to everything, got a good discount.
2 nachten verbleven in maart 2024
Reactie van AP op 13 mei 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!We are disappointed to hear about the issues you faced during your stay. Your feedback on the housekeeping services is duly noted, and we will work on improving this aspect. We are glad you enjoyed the buffet breakfast but will address the issue of the bill check timing. We appreciate your loyalty and we hope to provide you with an even better experience in the future.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 – Goed

Daralyn, Phoenix

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Did not prefer the hotel . Guest service desk not friendly could not understand what I was asking
1 nacht verbleven in mei 2024
Reactie van AP op 11 mei 2024
Dear Ms. Daralyn,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your recent stay experience. We regret to hear about your experience. We had sent you a private message to further discuss the item you had outlined on your review.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 – Goed

Gabrielle Tiffani Sarmiento

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Facility was clean. The room was spacious and comfortable. All the staff were very helpful and provided excellent service.
2 nachten verbleven in mei 2024
Reactie van AP op 11 mei 2024
Dear Ms. Gabrielle,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good overall.
8 nachten verbleven in april 2024
Reactie van AP op 4 mei 2024
Dear Mr. James,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Jodi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean hotel, stayed here as it was close to the airport and also only a few mins away from Mall of Asia. Staff friendly. Lots of fast food, however sit in dining limited within walking distance.
1 nacht verbleven in april 2024
Reactie van AP op 29 apr 2024
Dear Ms. Jodi,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 – Goed

Darrell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice unit, pool and lobby
3 nachten verbleven in april 2024
Reactie van AP op 21 apr 2024
Dear Mr. Darrell,Greetings from Citadines Bay City Manila!Thank you for sharing your positive experience! We're delighted you enjoyed our well-appointed apartments, inviting outdoor pool, and stylish lobby. Looking forward to welcoming you back for another fantastic stay here at Citadines Bay City Manila!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Faron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was very affordable and great. Bed and pillows are top notch.
1 nacht verbleven in april 2024
Reactie van AP op 11 apr 2024
Dear Mr/Ms. Faron,Greetings from Citadines Bay City Manila!Thank you for the fantastic perfect-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
3 nachten verbleven in april 2024
Reactie van AP op 9 apr 2024
Dear Mr. Gary,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van AP op 26 mrt 2024
Dear Sir Michael,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

XIA

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean and the surrounding environment is good, it's a great experience
5 nachten verbleven in maart 2024
Reactie van AP op 23 mrt 2024
Dear Ms. XIA,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Dee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
5 nachten verbleven in maart 2024
Reactie van AP op 23 mrt 2024
Dear Ms. Dee,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is close to the airport. The hotel is clean and pleasant. The food at the restaurant is very good. Unfortunately, the pool was not heated and it was too cold to swim in it. Reception desk staff were very helpful.
2 nachten verbleven in maart 2024
Reactie van AP op 20 mrt 2024
Dear Mr. Ian,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Rusell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didnt check in, and this score is given on past experiences, its the only hotel I will stay in when in Manila.
1 nacht verbleven in maart 2024
Reactie van AP op 16 mrt 2024
Dear Mr. Rusell,Greetings from Citadines Bay City Manila!We are honored to be your preferred choice in Manila! Your loyalty and trust mean a great deal to us. We are committed to consistently providing you with exceptional service and a memorable stay every time you visit. Thank you, and we eagerly await your next stay with us!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Juan Antonio

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was an amazing experience! 'would really want to come back because of the service and the receptionist Anna was really friendly. All high remarks!
4 nachten verbleven in maart 2024
Reactie van AP op 16 mrt 2024
Dear Mr. Juan Antonio,Greetings from Citadines Bay City Manila!We are overjoyed to hear about your amazing experience! Knowing that our service and friendly staff, especially Anna, left a positive impression on you means the world to us. We can't wait to welcome you back soon for another exceptional stay!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Jayson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is very nice especially the bathroom.
1 nacht verbleven in maart 2024
Reactie van AP op 16 mrt 2024
Dear Mr. Jayson,Greetings from Citadines Bay City Manila!Thank you for your kind words! We are thrilled to hear that you enjoyed your stay, particularly our well-appointed bathroom. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are delighted that we could meet your expectations. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Changsu

3 nachten verbleven in februari 2024
Reactie van AP op 23 mrt 2024
Dear Mr/Ms. Changsu,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Amelia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean, spacious and very accomodating. I only wish, not the hotel's fault, that the city have better street lighting for night stroll.
3 nachten verbleven in februari 2024
Reactie van AP op 10 mrt 2024
Dear Ms. Amelia,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Charlie

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best spot to be for size of space. Main thing is safety and felt completely safe there. Everything is a bonus. Great distance to everything. Would love to stay again
2 nachten verbleven in februari 2024
Reactie van AP op 19 feb 2024
Dear Mr. Charlie,Greetings from Citadines Bay City Manila!Thank you for choosing to stay with us! We're delighted to hear you enjoyed our spacious accommodations and felt safe throughout your stay. We strive to provide a safe and convenient location for all our guests. We can't wait to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Pauline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It has been my second time with this hotel and they never disappoint.
2 nachten verbleven in februari 2024
Reactie van AP op 19 feb 2024
Dear Ms. Pauline,Greetings from Citadines Bay City Manila!We're thrilled to have welcomed you back for another delightful stay! Thank you for your continued trust in our hospitality. We look forward to exceeding your expectations on your next visit.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Kalvin Rafael G.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One thing I dislike was to noise from other rooms which can be heard from the inside.
1 nacht verbleven in februari 2024
Reactie van AP op 15 feb 2024
Dear Mr. Kalvin,Greetings from Citadines Bay City Manila!We apologize for the inconvenience caused by noise disturbance from neighboring rooms. Your comfort is paramount, and we'll address this matter promptly to ensure a peaceful stay for all our guests. Thank you for bringing this to our attention.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

KATSUNARI

3 nachten verbleven in februari 2024
Reactie van AP op 16 feb 2024
Dear Mr. Katsunari,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

emmanuel

1 nacht verbleven in februari 2024
Reactie van AP op 23 mrt 2024
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 – Matig

Chia Min

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Oddly smell in the room The online chat was very unresponsive. We try to book the airport pick-up, which is one of the services specifically listed on the hotel website. The client service went ghosted after we provided flight no and all details. Nothing book despite continuously follow up for days. No one showed up, of course. No explanation, just nothing. Even we bring this up to the front desk. Nothing. This is the VIP access we got. Unreliable.
1 nacht verbleven in februari 2024
Reactie van AP op 12 feb 2024
Dear Ms. Chia Min,Greetings from Citadines Bay City Manila!We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we're investigating the issues you raised to ensure such lapses don't recur. Your feedback is invaluable, and we're committed to improving our services. Please consider giving us another chance to exceed your expectations.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Luigi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel perfetto per i viaggi di lavoro e di famiglia. Camere spaziose ed un ottimo ristorante
9 nachten verbleven in januari 2024
Reactie van AP op 7 feb 2024
Dear Mr. Luigi,Greetings from Citadines Bay City Manila!Thank you for your kind words! We're delighted to hear you enjoyed our spacious rooms and restaurant. Whether it's business or family trips, we aim to provide a perfect stay for all our guests. Looking forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms great close to airport and service was top notch only hotel I’ll stay at when traveling to Manila ..Matthew
2 nachten verbleven in februari 2024
Reactie van AP op 5 feb 2024
Dear Mr. Matthew,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear you enjoyed our excellent rooms, convenient airport proximity, and top-notch service. It's an honor to be your preferred choice in Manila. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Cedric

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although our stay was short lived it was one of the best by far. Apart from the amazing modern rooms, plentiful amenities and great breakfast buffet the staff is what really sets this hotel off from the others. The guards and front of house staff were always attentive and very welcoming whenever we had left or came back from our excursions. I’ll always recommend this hotel to all friends and family visiting manila and anyone who is thinking about booking this hotel. I’d also like to give a very special shoutout to Rich who was not only amazing but was caring and very attentive to my family, he went above and beyond to always make sure we were well taken care of and that we were comfortable throughout our stay he even went further by extending our check out time to 2PM free of charge when we had told him our flight was not until 7PM and even offered to hold our luggages if we wanted to roam around before leaving for the airport. I can’t recommend this hotel and its staff enough if you are ever looking for a hotel in Pasay City please give Citadines a chance you won’t regret it!!!!
2 nachten verbleven in februari 2024
Reactie van AP op 5 feb 2024
Dear Mr. Cedric,Greetings from Citadines Bay City Manila!Thank you for your heartfelt review! We're thrilled to hear your stay with us here at Citadines Bay City Manila was exceptional. Our modern rooms, amenities, and breakfast buffet aim to provide a memorable experience. Your appreciation for our attentive staff, especially Rich, warms our hearts. We're delighted to have exceeded your expectations, and we look forward to welcoming you, your friends, and family back soon! Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Analie

The room and facilities is very clean.The staffs are very helpful and polite.I will recommend this hotel.Overall I’m very satisfied.
1 nacht verbleven in februari 2024
Reactie van AP op 5 feb 2024
Dear Ms. Analie,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear that you found our rooms and facilities impeccably clean and our staff exceptionally helpful and polite. Your recommendation means the world to us. We look forward to welcoming you back for another satisfying stay!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van AP op 20 mrt 2024
Dear Mr. Joshua,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Kenneth

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The cheerful staff. Very friendly and great area
1 nacht verbleven in januari 2024
Reactie van AP op 31 jan 2024
Dear Mr. Kenneth,Greetings from Citadines Bay City Manila!Thank you for your delightful review! We're thrilled to hear you enjoyed our cheerful and friendly staff in the great surrounding area. Your positive feedback is truly appreciated. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Wendell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
James and Joseph from the front desk are phenomenal. Security, dining staff, and the K9 were all excellent.
4 nachten verbleven in januari 2024
Reactie van AP op 29 jan 2024
Dear Mr. Wendell,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear that James, Joseph, our security team, dining staff, and Barry, our K9 companion, contributed to your exceptional experience. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable. Very nice staff. Good food and drinks.
3 nachten verbleven in januari 2024
Reactie van AP op 29 jan 2024
Dear Ms. Patricia,Greetings from Citadines Bay City Manila!Thank you for your kind words! We're thrilled to hear that you found our hotel comfortable and enjoyed the excellent service from our staff. Delighted that you also relished our delicious food and drinks. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

emmanuel

Positief: Netheid
2 nachten verbleven in januari 2024
Reactie van AP op 20 mrt 2024
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 – Matig

Trevor

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mold
The room smelled like mold and so did our clothes after staying there a few days. Breakfast buffet was horrible and horrible service in the restaurant area.
2 nachten verbleven in januari 2024
Reactie van AP op 26 jan 2024
Dear Mr. Trevor,Greetings from Citadines Bay City Manila!We sincerely apologize for your unsatisfactory experience. Rest assured that your feedback was shared to the entire team to check and address wherein applicable. We'd appreciate another chance to exceed your expectations on a future stay.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Shane, Sandy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in januari 2024
Reactie van AP op 25 jan 2024
Dear Ms. Shane,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 – Goed

Lori, Delta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable pillows, good bed, good shower.
1 nacht verbleven in januari 2024
Reactie van AP op 24 jan 2024
Dear Ms. Lori,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

ramesh

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van AP op 22 jan 2024
Dear Mr. Ramesh,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Perri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Y
2 nachten verbleven in januari 2024
Reactie van AP op 21 jan 2024
Dear Mr. Perri,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Tetyana

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very pleasant stay
1 nacht verbleven in januari 2024
Reactie van AP op 18 jan 2024
Dear Ms. Tetyana,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 – Goed

ramesh

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van AP op 18 jan 2024
Dear Mr/Ms. Ramesh,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 – Uitstekend

Maria

4 nachten verbleven in januari 2024
Reactie van AP op 13 jan 2024
Dear Ms. Maria,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service