Euro-suite, 2 | Een kluis op de kamer, een bureau, een laptopwerkplek, extra bedden

Beoordelingen van Eurotel Pedro Gil

2 out of 5
Eurotel Pedro Gil
616 Pedro Gil Street, Ermita, Manila, Manila

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 129 van 770 beoordelingen" "
Gastenscore: 8 - Goed. 259 van 770 beoordelingen" "
Gastenscore: 6 - Redelijk. 191 van 770 beoordelingen" "
Gastenscore: 4 - Matig. 112 van 770 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 79 van 770 beoordelingen" "

6,6/10

Netheid

7,2/10

Personeel en service

6,6/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Johanna

Negatief: Netheid, personeel en service
Er was geen minibar, staat wel op de site. De 2e dag was om 3 uur 's middags de kamer nog niet schoongemaakt. Schone handdoeken was een probleem. Het flesje water was eenmalig.
3 nachten verbleven in februari 2019
Reactie van Rey Cabunawan op 4 mrt 2019
We appreciate your feedback.Hope to served you again on your next visit.Thank you.

6/10 – Redelijk

Geverifieerde reiziger

6/10 – Redelijk

Ashokkoemar

6/10 – Redelijk

Geverifieerde reiziger

Tevreden
Een nette hotel, erg vriendelijk personeel. Nette en ruime kamer. Ontbijt is veel keus . Locatie is dichtbij de schopping mall en op loopafstand van de treinstation.

6/10 – Redelijk

Geverifieerde reiziger

Prima
Een nette hotel, met erg vriendelijk personeel. Ontbijt is ook prima, veel keus wat voeding betreft. Locatie is dicht bij de schepping mall en op loop afstand van de trein station.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Tevreden
Een nette hotel,met erg vriendelijk personeel. Ontbijt is ook goed. De kamer is netjes. De locatie is prima, aan de overkant van de Robinsons Place, en op loopafstand van de treinstation.

8/10 – Goed

jenifer, Leiden

Positief: Personeel en service
het hotel ligt bij een groot winkelcentrum
Het hotel is een net hotel ,met vriendelijke bediening ,zeker als je van een hotel houdt ,waar je veel lopend in de omgeving kan doen en zien

8/10 – Goed

Masayoshi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ロビンソンが目の前で便利
6 nachten verbleven in april 2024
Reactie van FFA op 30 apr 2024
Dear Mr. /Ms. Masayoshi,Dear Mr. /Ms. Masayoshi, I am pleased to hear that you find our location to your liking. I hope to see you again soon.Best Regards,FranchetteHotel Manager

4/10 – Matig

HIROMICHI

1 nacht verbleven in december 2023
Reactie van FFALGA op 2 jan 2024
Dear Mr. Hiromichi, Thank you for taking the time to review our property, your ratings are very much valued. Do not hesitate to share with us any experiences you had in our hotel. We take pride in our level or service and it is important to us that our guests leave feeling like they had a great experience. Please reach out to us personally if you’d like to discuss your recent stay. Best Regards,Franchette AlgaHotel Manager

6/10 – Redelijk

Jerome

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice but not to much clean
2 nachten verbleven in december 2023
Reactie van FFA op 5 jan 2024
Dear Mr. Jerome,Thank you for your candid feedback. I am very sorry to hear that your stay at Eurotel Pedro Gil was not up to par. Please note that this information has been passed on to our concerned staff and that we have taken steps to ensure that it does not happen again. We do hope you give us another chance to make it up to you.Sincerely,FranchetteHotel Manager

8/10 – Goed

Brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only complaint is the hot water for shower was not very warm. (Not sure if it was cause i didnt run long enough)
2 nachten verbleven in december 2023
Reactie van allen op 21 dec 2023
Dear Sir Brian,Thank you for choosing to stay at Eurotel Pedro Gil and for sharing your feedback. We appreciate your input as it helps us to continually improve our services.We apologize for any inconvenience you experienced with the hot water in your shower. Your comfort is important to us, and we regret that the water temperature did not meet your expectations. We will certainly look into the matter and ensure that the water heating system is functioning optimally to provide consistent and warm water for our guests.It's possible that running the water for a longer period may contribute to a warmer temperature, but we want to make sure that the system is working efficiently to avoid any inconvenience for our guests.If there's anything else you'd like to share or if you have further details about your experience, please feel free to reach out. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Thank you for bringing this to our attention.Best regards,Allen C. ValerioHotel Manager

6/10 – Redelijk

Yoly

Zakenreiziger, Reisde met familie
Food was good and all requests were addressed.
3 nachten verbleven in november 2023
Reactie van FFA op 5 jan 2024
Dear Ms. Yoly,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.Thank you.FranchetteHotel Manager

10/10 – Uitstekend

CELIA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff are all wonderful, very helpful & accomodating.The Hotel is just across the Big Shopping Center with over 100 different Restaurants. Transportations are very easy access ....I recommend this Hotel to everybody
14 nachten verbleven in oktober 2023
Reactie van ACV op 22 okt 2023
Dear Mam Celia,Thank you for your delightful feedback from your stay at Eurotel Pedro Gil. We are thrilled to hear that you had such a positive experience with our staff and found our hotel's location and accessibility to transportation convenient.We truly appreciate your recommendation and kind words. Providing excellent service and ensuring our guests have a comfortable stay is our top priority. We are delighted to have met your expectations.We look forward to welcoming you back in the future. If there's anything specific you enjoyed during your stay or if there are any particular preferences you have for your next visit, please don't hesitate to let us know.Warm regards,Allen C. ValerioHotel Manager

4/10 – Matig

Rosanna

I don’t like the room is so tiny even the bathroom. No shampoo and conditioner. I’m on wheelchair for two days and nobody show me that they have a ramp for it . The guard did not even tell me to use the ramp. He let me climb the stairs and have my caregiver carried my wheelchair uostairs.
2 nachten verbleven in september 2023
Reactie van allen op 5 okt 2023
Dear Maam Rosanna,Thank you for sharing your experience from your recent stay at Eurotel Pedr Gil. I sincerely apologize for the inconvenience and the challenges you faced during your visit. Your feedback is extremely valuable to us, as it highlights areas where we need to improve.I deeply regret that you found our rooms and bathrooms to be too small, and I understand how frustrating it must have been for you to not find the necessary amenities like shampoo and conditioner in your room. Please rest assured that we take your comments seriously, and we will use this feedback to make the necessary adjustments to enhance the comfort of our guests, especially those with specific needs.I am particularly dismayed to learn about the lack of assistance provided to you, especially considering your situation. I want to sincerely apologize for the oversight of not informing you about the availability of a ramp for wheelchair access. This is absolutely not reflective of the level of service we aim to provide. We will be conducting additional training for our staff to ensure situations like this do not occur in the future.Your experience is not indicative of the standards we uphold, and I want to assure you that we are taking immediate action to rectify these issues. We value your feedback and hope for an opportunity to welcome you back in the future, providing you with the exceptional service and experience that you rightfully deserve.Warm regards,Allen C. ValerioHotel Manager

4/10 – Matig

Larry

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023

10/10 – Uitstekend

Nicolas Nicanor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

INHO

3 nachten verbleven in juli 2023

6/10 – Redelijk

Rizalie

Positief: Personeel en service
Broken safe.towels are not so white same as the beddings.few choices of meals
3 nachten verbleven in juni 2023
Reactie van acv op 6 jul 2023
Dear Maam Rizalie,Thank you for your feedbackon your recent stay at Eurotel Pedro Gil. We apologize for the broken safe and any inconvenience caused. Our maintenance team will address this promptly. We also apologize for any issues with the cleanliness of towels and beddings, and we will review our laundry processes. We appreciate your comment about meal choices, and we will work on providing a wider variety. Your feedback is valuable, and we hope to provide a better experience in the future.Sincerely,Allen C. ValerioHotel Manager

10/10 – Uitstekend

Dionisio, North York

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and courtious staff.
1 nacht verbleven in mei 2023
Reactie van allen op 23 mei 2023
Dear Sir DionisioThank you for taking the time to share your feedback regarding your recent stay at Eurotel Pedro Gil. We are delighted to hear that our staff demonstrated a high level of friendliness and courtesy during your visit. Providing exceptional customer service is one of our top priorities, and it's wonderful to know that our team made a positive impression on you.We truly value your patronage and appreciate your kind words. Should you have any future travel plans, we would be honored to welcome you back to our hotel.Best regards,Allen C. ValerioHotel Manager

2/10 – Ontzettend slecht

Luke

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Think twice
On arrival we were not assisted with luggage as there is no ramp but only steep stairs. No assistance after checking in to our room. A cleaner had to show us where the room was. The bed was so hard and we could not get proper sleep. They had a desk for working at but not lit well and had no power outlets near it, so it couldn’t be used had to work on the bed. There was a kettle to boil water, but not much use when no coffee or tea was supplied, or not even any cups. Stayed in a supposed upgraded room but ammenities were non existent. We use to stay here prior to Pandemic but it has gone downhill a lot since then
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Masayoshi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
コストパフォーマンスがよい
10 nachten verbleven in april 2023
Reactie van Allen op 23 mei 2023
Dear Sir MasayoshiThank you for your feedback regarding your recent stay at Eurotel Pedro Gil. We appreciate your positive comment about the cost performance. It's great to hear that you found our hotel to offer good value for the price.We constantly strive to provide our guests with a pleasant and worthwhile experience, and we are pleased to know that we met your expectations in terms of cost performance.We sincerely value your patronage and hope to have the opportunity to welcome you back to our hotel in the future.Best regards,Allen C. ValerioHotel Manager

2/10 – Ontzettend slecht

MANUEL, San Francisco

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very noisy It is infront of EDSA underpass and rail system . No selection available
1 nacht verbleven in april 2023

10/10 – Uitstekend

Robert

I always stay at eurotel as so convenient to local amenities and very reasonable prices with breakfasts.
7 nachten verbleven in maart 2023

8/10 – Goed

Kim

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023

10/10 – Uitstekend

willy

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
I like the property, the location and esp the staff. They were very polite. I arrive very early but i was accomodated. But i didnt like the bathroom as the hose used in the toilet bowl was leaking, and the door lock malfunctioned. We waited at the door for almost 30 mins and it was hot before we were given hard key to enter our room.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Charlo

2 nachten verbleven in maart 2023

8/10 – Goed

Koceila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in maart 2023
Reactie van Allen Valerio op 23 mrt 2023
Dear KoceliaThank you for your review and for choosing Eurotel Pedro Gil. I'm happy that you enjoyed your stay with us and I'm looking forward to have you back again in our hotel.Sincerely,Allen ValerioHotel Manager

8/10 – Goed

Dag

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2023

6/10 – Redelijk

Aqeel

Reisde met een groep
Negatief: Personeel en service
3 nachten verbleven in februari 2023

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is very convenient for everything. It's near the mall and bars. The staff are super friendly. I will definitely come back here. Thank you so much for an excellent service.
2 nachten verbleven in februari 2023

6/10 – Redelijk

raymond

Positief: Netheid, staat van de accommodatie en faciliteiten
the breakfast that was included in the booking was below standard
1 nacht verbleven in februari 2023

4/10 – Matig

Osamu

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ラブホテルのようなホテル。ベッドのフォーム(マットレス)が薄くて寝ここちが悪い。ブランケットはシーツ1枚。
1 nacht verbleven in januari 2023
Reactie van HM Allen Valerio op 24 mrt 2023
Hi Guest Osamu, Thanks for staying with us, and thank you for your feedback. Rest assured that we are continuously doing our best to give our guests the best service they deserve. Keep safe!Regards,Allen ValerioHotel Manager

6/10 – Redelijk

Celso

Zakenreiziger
2 nachten verbleven in januari 2023
Reactie van FFA op 19 jan 2023
Thank you for your feedback and thank you for staying with us. Rest assured that we doing our best in improving our products and services. Thank you. Keep safe and God bless.

2/10 – Ontzettend slecht

Antonietta

Reisde met familie
7 nachten verbleven in september 2022
Reactie van FFA op 11 jan 2023
Thank you for your feedback and sorry for the inconvenience that you have experienced. Rest assured that we are doing our best to give our guests the best service that they deserve. Hoping we can smake up to you in the future. Thank you, God bless and keep safe.

4/10 – Matig

Bernadine

1 nacht verbleven in december 2022
Reactie van FFA op 11 jan 2023
Good day! Thank you for feedback and we are sorry for the inconvenience you have experienced. Rest assured that we are doing our best to give our guests the best service they deserve. Hoping we can make it up to you in the near future. Stay safe

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are all great and will do whatever they can to make your stay even better. They are so friendly. I always use Eurotel whenever i am in the Philippines and that is a lot. Me and my wife have come to know the staff and they are really great people.
2 nachten verbleven in december 2022
Reactie van FFA op 11 dec 2022
Thank you for staying with us and thank you forr your wonderful. feedback, we really appreciate it.. Rest assured that we are doing our best to deliver the extra mile service to our guest and to make their stay as special as theyy are .. Keep. safe and God bless.. Thank you so much

6/10 – Redelijk

Ricardo

8/10 – Goed

Benny

10 nachten verbleven in november 2022

10/10 – Uitstekend

SHIGEKI

1 nacht verbleven in oktober 2022
Reactie van FFA op 29 nov 2022
Thank you for your feedback. We appreciate it. Rest assured that we will continue in providing our guests the extra mile service they deserve. Keep safe. Thank you

10/10 – Uitstekend

CELIA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big Shopping area just across the Hotel Lots of Restaurant , all over in the Mall.Transporstations are easy access. Staff are very friendly & very accommodating .Tourist place are few minutes away the Hotel. US Embassy is about 10 minutes away.& International Airport is only 30 minutes away,if there's no traffic
13 nachten verbleven in oktober 2022
Reactie van FFA op 18 okt 2022
Thank you for staying with us and thank you for your feedback. We greatly appreciate it. Rest assured that we will continue to give our best the best service they deserve. Thank you and keep safe.

6/10 – Redelijk

KARIYABU

Zakenreiziger
1 nacht verbleven in oktober 2022
Reactie van FFA op 15 okt 2022
Thank you for staying with us. Keep safe

8/10 – Goed

Kathleen

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to areas I like shopping at. Also very safe area, the guards and hotel staff all pleasant, good customer service. Rooms were clean, bathroom needed better cleaning. But all good
7 nachten verbleven in september 2022
Reactie van FFA op 4 okt 2022
Thank you for your feedback/comment. We greatly appreciate it. Rest assured that we will continue to give the best service to all our valued guests. Keep safe.

8/10 – Goed

Yolanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We upgrade to bigger room cos the room we originally booked is very hard. compare to what they are showing in the internet looks big & the bed too hard. There bottom sheets is not enough to cover the mattress. Uncomfortable to sleep . Other than that the room is big & clean. Staffs are friendly.
7 nachten verbleven in september 2022
Reactie van FFA op 15 okt 2022
Thank you for staying with us and thank you for your feedback. Rest assured that your concerns are well noted and addressed. Keep safe.

10/10 – Uitstekend

Curtis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location. Clean room. Very helpful, friendly, and responsive staff. If the rooms had a mini-fridge, my stay would have been perfect! I highly recommend this hotel!
5 nachten verbleven in september 2022
Reactie van FFA op 20 sep 2022
Thank you for your feedback, we highly appreciate it. Thank you and keep safe.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Hotel, friendly staff
I like this Hotel! Very convenient location. Many things to do within walking distance. The staff is wonderful; check in was a breeze. I would definitely stay there again. L.P.from Florida
1 nacht verbleven in september 2022
Reactie van FFA op 20 sep 2022
Thank you for your feedback, we highly appreciate it.Keep safe! Thank you

8/10 – Goed

manabu

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
3 nachten verbleven in augustus 2022
Reactie van FFA op 20 sep 2022
Thank you for your feedback, we highly appreciate it. Thanks and keep safe!

10/10 – Uitstekend

graham

1 nacht verbleven in september 2022
Reactie van FFA op 20 sep 2022
Thank you for your feedback, we highly appreciate it. Keep safe and thank you so much.

4/10 – Matig

andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
We paid for a room with a fridge and got a room without one
3 nachten verbleven in augustus 2022
Reactie van FFA op 20 sep 2022
Thank you for your feedback. We are sorry for the inconvenience.Hope we can make it up to you on your next visit. Thanks

10/10 – Uitstekend

Estela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in juni 2022
Reactie van FFA op 31 aug 2022
Thank you for staying with us and thank you for your feedback. We really appreciate it. Rest assured that we are doing our best to give our guests the best service they deserve. Thank you and keep safe.

4/10 – Matig

Adelfa

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First room ,no bathtub, No Microwave , shower room get get flooded, moved to different pay extra 10,000 pesos. Bathtub leaking, breakfast, Delivered Cold food, delivered in our room too early in the morning. , Surrounding the hotel filthy. The only thing is nice The hotel across is the mall. Never booked booked it again.
10 nachten verbleven in augustus 2022
Reactie van FFA op 31 aug 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.